{"id":155757,"date":"2021-12-20T18:23:23","date_gmt":"2021-12-20T18:23:23","guid":{"rendered":"https:\/\/onedesk.com\/videos\/tilpasse-udseendet-af-dine-e-mails\/"},"modified":"2021-12-20T18:23:23","modified_gmt":"2021-12-20T18:23:23","slug":"tilpasse-udseendet-af-dine-e-mails","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/da\/videoer\/tilpasse-udseendet-af-dine-e-mails\/","title":{"rendered":"Tilpasning af e-mail-udseende"},"content":{"rendered":"<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-email-appearance-customization\/\">Opdateret video<\/a><\/p>\n<h2>Afskrift:<\/h2>\n<p>P\u00e5 OneDesk kan du nu tilpasse udseendet af dine e-mails. Du kan g\u00f8re dette ved at g\u00e5 til dine administrationsindstillinger og derefter klikke p\u00e5 e-mail-indstillinger og klikke p\u00e5 udseende. Derfra kan du s\u00e5 g\u00e5 til e-mail-headeren, s\u00e5 du kan uploade dit eget firmalogo. Du kan for eksempel kopiere inds\u00e6tte et billede og vedh\u00e6fte det her. Og her under e-mailsignatur er dette en skabelon, som vi har til OneDesk e-mailen. Du kan f\u00f8lge denne skabelon, eller hvis du allerede har oprettet en e-mailsignatur, kan du bare fjerne denne og inds\u00e6tte din egen. Hvis du gerne vil have e-mailen til at se ud, som den kommer fra dig og ikke fra OneDesk, er det her, du kan fjerne den OneDesk-branding, der ville v\u00e6re under dine e-mail-indstillinger, under udseende. Og nu kan du \u00e6ndre farverne p\u00e5 selve e-mailen, s\u00e5dan som den ser ud, n\u00e5r du ser e-mailen.<\/p>\n<p>S\u00e5 f.eks. ans\u00f8ger din bruger, hvis du \u00f8nsker, at baggrunden skal v\u00e6re gr\u00e5. S\u00e5 p\u00e5 den m\u00e5de kan du, du kan se, n\u00e5r det er en beskedtr\u00e5d, det er hvad, det er s\u00e5dan, du kan g\u00f8re det. Du kan \u00e6ndre farven herfra, eller hvis du bare vil holde det enkelt og holde det hvidt og f\u00f8lge e-mailens hovedstruktur og udseende. Du kan \u00e6ndre dette til hvidt herfra. Det samme kan siges om resten. Hvis du vil fjerne boblerne fra hver besked for hver tekstsamtale, kan du bare aktivere dette her og klikke p\u00e5 skjul boblekanten. Og p\u00e5 den m\u00e5de vises det ikke p\u00e5 e-mailen. Derudover kan du ogs\u00e5 g\u00e5 et skridt videre med at maskere OneDesk-brandingen. Du kan \u00e6ndre dette svar her til navnet p\u00e5 din virksomhed.<\/p>\n<p>S\u00e5 det ville v\u00e6re dit firmanavnsvar, og dette beh\u00f8ver ikke at v\u00e6re en rigtig e-mail. Som alt det g\u00f8r er at maskere OneDesk. S\u00e5 du angiver dit firmanavn, s\u00e5 det ville v\u00e6re svar p\u00e5 din virksomhed. Name.Com, det samme ville siges om noreply. S\u00e5 p\u00e5 den m\u00e5de, at disse e-mails her dybest set er, hvad din kunde ser i e-mailen, n\u00e5r de modtager en e-mail fra, fra OneDesk-webapplikationen. Her, endelig, n\u00e5r der st\u00e5r, skal du aldrig tilf\u00f8je f\u00f8lgende e-mails som f\u00f8lgere. For eksempel, hvis du har din support-e-mail, som du aldrig vil tilf\u00f8je som en fejl eller en leder, der bare altid sender billetter ind, men ikke bare vil, er det mere en p\u00e5mindelse eller ikke \u00f8nsker at blive tilf\u00f8jet som en f\u00f8lger, vil bare informere teamet om at g\u00f8re det. Det er her, du kan blackliste visse e-mails. S\u00e5 n\u00e5r de sender ting til dig, tilf\u00f8jer du dem aldrig som f\u00f8lger.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Opdateret video Afskrift: P\u00e5 OneDesk kan du nu tilpasse udseendet af dine e-mails. Du kan g\u00f8re dette ved at g\u00e5 til dine administrationsindstillinger og derefter klikke p\u00e5 e-mail-indstillinger og klikke p\u00e5 udseende. Derfra kan du s\u00e5 g\u00e5 til e-mail-headeren, s\u00e5 du kan uploade dit eget firmalogo. Du kan for eksempel kopiere inds\u00e6tte et billede og [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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