{"id":155952,"date":"2021-12-20T19:03:57","date_gmt":"2021-12-20T19:03:57","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-kom-i-gang-vidensbase\/"},"modified":"2024-11-01T13:57:35","modified_gmt":"2024-11-01T13:57:35","slug":"onedesk-get-started-knowledgebase","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/da\/videoer\/onedesk-get-started-knowledgebase\/","title":{"rendered":"OneDesk &#8211; Kom godt i gang: Vidensbase"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">OneDesk inkluderer en vidensbase, der giver dine kunder eller slutbrugere mulighed for at hj\u00e6lpe sig selv og minimere dit supportteams arbejdsbyrde.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Du kan levere videnbasen til dine kunder ved at bruge web-widgetten, som kan indlejres p\u00e5 din hjemmeside. Eller du kan linke direkte til videnbasen, hvor du vil. <\/span><span style=\"font-weight: 400;\">Din vidensbase er sammensat af artikler og kategorier. Artikler er indeholdt i kategorier. Du kan yderligere organisere dine kategorier i overordnede kategorier for at skabe et dybere hierarki.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lad os begynde med at oprette nogle kategorier til vores vidensbase. Lad os for eksempel oprette en kategori for grundl\u00e6ggende virksomhedsoplysninger. Du kan v\u00e6lge ikonet og beskrivelsen, som den vil blive vist i videnbasen.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u00e5r du har oprettet kategorier, vil du gerne f\u00f8je dem til videnbasen. Da du kan have flere vidensbaser i OneDesk, s\u00e5 nogle kategorier kan vises p\u00e5 en og ikke p\u00e5 en anden. G\u00e5 til Flere applikationer, Administration, og v\u00e6lg derefter din vidensbase. Under &#8216;Vis kategorier&#8217; skal du v\u00e6lge de kategorier, du \u00f8nsker synlige.   <\/span><\/p>\n<h2><\/h2>\n<p><span style=\"font-weight: 400;\">Dern\u00e6st kan vi lave artikler.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">G\u00e5 til den \u00f8verste tilf\u00f8j-knap og v\u00e6lg artikel. Navnet er titlen p\u00e5 artiklen og beskrivelsen er indholdet. Du kan formatere din tekst, tilf\u00f8je billeder eller vedh\u00e6ftede filer direkte herfra. N\u00e5r artiklen er klar til at blive publiceret, skal du tilf\u00f8je den til den relevante kategori. Denne handling vil g\u00f8re den synlig i kategorien, og hvis kategorien er p\u00e5 videnbasen, vil den v\u00e6re tilg\u00e6ngelig der.      <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Du kan altid oprette nye kategorier og flytte artikler til nye kategorier, efterh\u00e5nden som dine oplysninger \u00e6ndres og vokser.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For at konfigurere dine vidensbaseindstillinger eller udseende skal du g\u00e5 til Flere applikationer, Administration og derefter v\u00e6lge din vidensbase. \u00d8verst kan du definere, om kunder skal logge ind for at se videnbasen, og om de kan skrive kommentarer. Herunder kan du indstille teksten og funktionerne, der skal vises. I den n\u00e6ste fane er logoet, overskriftsbilledet og farvekonfigurationerne. Du kan forh\u00e5ndsvise eventuelle \u00e6ndringer ved at klikke p\u00e5 linket \u00f8verst.    <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Selvom der er en standard vidensbase i OneDesk, kan du have mere end bare en. For at oprette en vidensbase skal du f\u00f8rst klikke p\u00e5 ikonet Flere applikationer, v\u00e6lge Administration og derefter navigere til Kunde -apps. Klik her p\u00e5 &#8216;Opret kunde -app&#8217;. Indtast et navn til din nye vidensbase i pop op-vinduet.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hvis du har sp\u00f8rgsm\u00e5l om brug eller ops\u00e6tning af din videnbase, kan du tjekke vores artikler eller kontakte supportteamet via e-mail eller live chat. Tak!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>OneDesk inkluderer en vidensbase, der giver dine kunder eller slutbrugere mulighed for at hj\u00e6lpe sig selv og minimere dit supportteams arbejdsbyrde. Du kan levere videnbasen til dine kunder ved at bruge web-widgetten, som kan indlejres p\u00e5 din hjemmeside. Eller du kan linke direkte til videnbasen, hvor du vil. Din vidensbase er sammensat af artikler og [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9851,10348],"aiovg_tags":[],"class_list":["post-155952","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-08-kunde-apps","aiovg_categories-14-konto-administration-da"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kom godt i gang: Vidensbase | OneDesk videoguide<\/title>\n<meta name=\"description\" content=\"OneDesk&#039;s vidensbase kan indeholde vigtig information som f.eks. 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