{"id":155970,"date":"2021-12-20T19:04:13","date_gmt":"2021-12-20T19:04:13","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-kom-i-gang-kundeportal\/"},"modified":"2021-12-20T19:04:13","modified_gmt":"2021-12-20T19:04:13","slug":"onedesk-kom-i-gang-kundeportal","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/da\/videoer\/onedesk-kom-i-gang-kundeportal\/","title":{"rendered":"OneDesk &#8211; Kom godt i gang: Kundeportal"},"content":{"rendered":"<h2>Afskrift:<\/h2>\n<p>OneDesks kundeportal giver dine kunder mulighed for at logge ind og se opdateringer vedr\u00f8rende deres billetter, opgaver og andre anmodninger. Mens kunder vil modtage opdateringer via e-mail, giver portalen et centraliseret sted, hvor de kan se deres billetter, indsende nye og diskutere dem med dig. At give dine kunder mulighed for at betjene sig selv med kundeportalen vil hj\u00e6lpe med at minimere de sp\u00f8rgsm\u00e5l, du modtager vedr\u00f8rende opdateringer af deres anmodninger og mere.<\/p>\n<p>Som OneDesk-administrator kan du bestemme, hvilke oplysninger du vil dele med dine kunder. For at g\u00f8re dette skal du klikke p\u00e5 ikonet Flere applikationer, v\u00e6lge Administration og derefter navigere til din kundeportal. I dine portalindstillinger kan du tage stilling til f\u00f8lgende:<\/p>\n<ul>\n<li>Hvis du vil kr\u00e6ve, at dine kunder logger ind for at kunne se varer i portalen.<\/li>\n<li>N\u00e5r de er i portalen, hvad de har lov til at se. Er det elementer, der er anmodet om af nogen i deres organisation, i projekter, der deles med dem, eller en anden mulighed fra rullemenuen?<\/li>\n<li>Hvis de kan se deres upublicerede anmodninger.<\/li>\n<li>Hvilke billetejendomme de kan se p\u00e5 portalen<\/li>\n<\/ul>\n<p>Du kan ogs\u00e5 knytte billetformularer til din portal. I det tilf\u00e6lde, hvor du linker direkte til portalen og ikke via widgeten, giver dette dig mulighed for at kontrollere de formularer, kunden kan bruge.<\/p>\n<p>OneDesks kundeportal centraliserer kundevendt information og giver dig mulighed for at bestemme, hvilke data du gerne vil dele med dine kunder.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Afskrift: OneDesks kundeportal giver dine kunder mulighed for at logge ind og se opdateringer vedr\u00f8rende deres billetter, opgaver og andre anmodninger. Mens kunder vil modtage opdateringer via e-mail, giver portalen et centraliseret sted, hvor de kan se deres billetter, indsende nye og diskutere dem med dig. At give dine kunder mulighed for at betjene sig [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9831,9851],"aiovg_tags":[],"class_list":["post-155970","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-01-helpdesk-da","aiovg_categories-08-kunde-apps"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kundeportal | Kom godt i gang | OneDesk Helpdesk &amp; 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