{"id":119110,"date":"2021-07-20T15:02:16","date_gmt":"2021-07-20T15:02:16","guid":{"rendered":"https:\/\/onedesk.com\/kom-igang\/trin-4-tilpas\/"},"modified":"2021-07-20T15:02:43","modified_gmt":"2021-07-20T15:02:43","slug":"trin-4-tilpas","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/trin-4-tilpas\/","title":{"rendered":"Trin 4 – Tilpas"},"content":{"rendered":"

Du ved, hvordan du opretter projekter, l\u00e6gger genstande i dem og \u00e6ndrer deres egenskaber, n\u00e5r du arbejder p\u00e5 dem. Men der er meget under emh\u00e6tten, som du kan \u00e6ndre for at sikre, at OneDesk fungerer, som du arbejder. <\/span><\/p>\n

For at foretage disse \u00e6ndringer skal du \u00e5bne administrationspanelet ved hj\u00e6lp af tandhjulsikonet nederst til venstre (men kun for administratorer af din organisation). <\/span><\/p>\n

    \n
  1. Tilpas dine VARETYPER – <\/strong>
    \nOneDesk leveres med et par typer varer, der allerede er aktiveret (som “billetter” eller “opgaver”), men hvis du har brug for andre typer, er det ikke noget problem! <\/em> Du kan ogs\u00e5 administrere hver artikeltypes navn, synlighed, status, ikon og mere.<\/span><\/li>\n
  2. Tilpas dine APPLIKATIONER – <\/strong>
    \nOneDesk kategoriserer emner i flere “applikationer”. De inkluderer billetter, opgaver og funktioner. Hvis du kun har brug for 1 eller 2 af disse, kan du deaktivere de andre.<\/span><\/li>\n
  3. Tilpas dine INTEGRATIONER – <\/strong>
    \nOneDesk kan oprette forbindelse til andre applikationer, som Salesforce, Microsoft, Jira, Zapier og mange flere. Single-Sign-On (SSO) er ogs\u00e5 tilg\u00e6ngelig.<\/span><\/span><\/li>\n
  4. Tilf\u00f8j CUSTOM FIELDS – <\/strong>
    \nDu kan tilf\u00f8je brugerdefinerede egenskaber til emner eller projekter og tilf\u00f8je dem som kolonner i gitteret. Felttyper inkluderer dato, valg, tekst, nummer og pris.<\/span><\/li>\n
  5. Tilpas FORMER – <\/strong>
    \nN\u00e5r dine brugere eller kunder opretter varer, kan du bede om, at visse informationsfelter inkluderes. Du kan tilf\u00f8je (eller fjerne) egenskaber til formularerne (inklusive brugerdefinerede felter), \u00e6ndre r\u00e6kkef\u00f8lgen, de vises i, og om de er n\u00f8dvendige.<\/span><\/li>\n
  6. Tilpas dine e-mails – <\/strong>
    \nOneDesk sender e-mail-underretninger for at holde dine brugere og kunder opdateret. Du kan \u00e6ndre indholdet af disse e-mails og hvordan de ser ud ved at tilf\u00f8je en overskrift, signatur og logo. OneDesk fanger e-mail-svar til diskussionsmeddelelser, s\u00e5 du ogs\u00e5 kan indstille dine svar-til-og-ikke-svar-visningsadresser.<\/span><\/li>\n
  7. SERVICENIVEAUAFTALER – <\/strong>
    \nDefiner SLA-politikker for svar \/ ventetid \/ opl\u00f8sningstider for forskellige billetprioriteter. Tildel automatisk nye billetter til SLA’er og underret den tildelte agent, n\u00e5r SLA’er er ved at overtr\u00e6de.<\/span><\/li>\n<\/ol>\n

     <\/p>\n

     <\/p>\n

     <\/p>\n

    \n

    Tilpas dine kunde-apps<\/h2>\n<\/div>\n

    Dine OneDesk-kundeapps er din forbindelse til dine kunder. <\/span>De tilg\u00e6ngelige kundeapps inkluderer Live Chat, Client Portal, Knowledgebase og Ticket Forms. Kundeapps kan v\u00e6re s\u00e5 \u00e5bne eller s\u00e5 begr\u00e6nsede, som du har brug for. Brug administrationsmulighederne til at konfigurere dine apps, lige som du kan lide det. Find disse muligheder under Administration> Kundeapps<\/em><\/span><\/p>\n

      \n
    1. Tilf\u00f8jelse og fjernelse af kunde-apps.<\/strong> Du kan v\u00e6lge, hvilke kundeapps der vises p\u00e5 dit websted ved blot at t\u00e6nde eller slukke for afbryderne.<\/li>\n
    2. Udseende.<\/strong> Du kan \u00e6ndre udseendet p\u00e5 dine kundeapps inklusive farve, logo, hilsen, sprog, filtreringsmuligheder og meget mere.<\/li>\n
    3. Ejendomme.<\/strong> Du kan bestemme, hvilke billetegenskaber der er synlige for dine kunder p\u00e5 kundeportalen og vidensbasen.<\/li>\n
    4. Udgivelsesartikler.<\/strong> I OneDesk vises emner p\u00e5 portalen, n\u00e5r de er offentliggjort<\/em> . Hvert element har et “udgivet” afkrydsningsfelt i dets detaljeringspanel, og billetter offentligg\u00f8res automatisk til deres skabere som standard.<\/li>\n
    5. Hvilke genstande er synlige.<\/strong> Du kan indstille regler for, hvilke varer en kunde, en anonym bes\u00f8gende eller en logget kunde kan se. Begr\u00e6ns det til bestemte varer, kun deres egne billetter eller andre muligheder.<\/li>\n
    6. Billetformularer<\/strong> Du kan tilpasse flere forskellige former, som dine kunder kan bruge til at indsende billetter, anmodninger og andre varer. Du kan endda tilf\u00f8je brugerdefinerede felter og markere bestemte felter efter behov.<\/li>\n
    7. Kunderegistrering.<\/strong> Som standard giver din OneDesk-kundeportal kunder mulighed for selv at tilmelde sig. Hvis du vil begr\u00e6nse adgangen til portalen med “kun invitation”, kan du ogs\u00e5 g\u00f8re det. Du sender invitationer fra “kunder” -visningen.<\/li>\n
    8. Login kr\u00e6vet?<\/strong> Vil du have nogen, der bes\u00f8ger din portal, for at kunne se publicerede emner? Hvis ikke, kan du kr\u00e6ve, at de er logget ind, f\u00f8r du f\u00e5r adgang til varerne.<\/li>\n
    9. Begr\u00e6ns varer efter rekvirent.<\/strong> N\u00e5r en kunde er logget ind, vil du muligvis stadig ikke have dem til at se alle varer. Du kan begr\u00e6nse det, de ser, til kun udgivne varer, der er oprettet: af dem selv, af kunder i den samme “kundeorganisation” (en gruppe kunder), af varer i specificerede projekter eller slet ikke begr\u00e6nset.<\/li>\n
    10. Hvem kan indsende varer?<\/strong> \u00d8nsker du anonym feedback p\u00e5 din portal? Hvis ikke, kan du kr\u00e6ve, at kunderne logger ind for at indsende varer.<\/li>\n
    11. S\u00e6t dine kunde-apps p\u00e5 dit websted.<\/strong> Det er let at tilf\u00f8je OneDesk-kundeportalen til dit websted. Inds\u00e6t bare et lille javascript-uddrag f\u00f8r body-lukningskoden “< \/legeme> “p\u00e5 de sider, du \u00f8nsker, at den skal vises. Stykke og instruktioner findes under Administration> Kundeapps<\/em><\/li>\n<\/ol>\n

       <\/p>\n

       <\/p>\n

      Automatiser din arbejdsgang<\/h2>\n

      OneDesk g\u00f8r dit liv lettere ved at automatisere mange sm\u00e5 ting, du muligvis skal g\u00f8re manuelt. OneDesk har en kraftfuld, men brugervenlig “automatiseringsmotor” indbygget, der kan opdatere emner, sende underretninger, tildele brugere og meget mere. <\/span>Find disse muligheder under Administration> Ans\u00f8gninger> v\u00e6lg billetter eller opgaver, og konfigurer din workflow-automatisering<\/em><\/span><\/p>\n

      N\u00e5r der opst\u00e5r noget i OneDesk, vil du muligvis foretage en handling. For eksempel vil du m\u00e5ske:<\/p>\n

        \n
      • Tildel automatisk enhver ny billet, der er indsendt af en kunde.<\/li>\n
      • Send en takke-mail, hvor kunden ved, at du har modtaget den.<\/li>\n
      • Fort\u00e6l en kunde, at du har frigivet deres anmodede funktion.<\/li>\n
      • Mind en modtager om kommende opgaver.<\/li>\n
      • Opdater status p\u00e5 et element, der har 50% af sit arbejde afsluttet.<\/li>\n
      • Luk automatisk inaktive billetter efter 30 dage.<\/li>\n
      • Hundredvis flere muligheder.<\/li>\n<\/ul>\n

        S\u00e5dan bruges det<\/strong><\/p>\n

        Vi leverer med et par allerede automatiserede, men du kan \u00e6ndre dem eller oprette dine egne med et par klik.<\/p>\n

          \n
        1. Under Administration> Billetter \/ opgaver> Workflow-automatiseringer<\/em> skal du klikke p\u00e5 “Opret workflow-automatisering.”<\/li>\n
        2. Udfyld s\u00e6tningen, der fort\u00e6ller OneDesk, hvilke elementer der er ber\u00f8rt, hvilken \u00e6ndring (trigger) du skal lytte til, og hvilke handlinger der skal foretages. Klik p\u00e5 Gem.<\/li>\n<\/ol>\n

          \"automations<\/p>\n

          Opret s\u00e5 mange som du har brug for!<\/p>\n","protected":false},"excerpt":{"rendered":"

          Du ved, hvordan du opretter projekter, l\u00e6gger genstande i dem og \u00e6ndrer deres egenskaber, n\u00e5r du arbejder p\u00e5 dem. Men der er meget under emh\u00e6tten, som du kan \u00e6ndre for at sikre, at OneDesk fungerer, som du arbejder. For at foretage disse \u00e6ndringer skal du \u00e5bne administrationspanelet ved hj\u00e6lp af tandhjulsikonet nederst til venstre (men […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-119110","page","type-page","status-publish","hentry"],"yoast_head":"\nTrin 4 - Tilpas - OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk-software og projektstyringssoftware i en applikation. 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