{"id":119669,"date":"2021-07-20T15:26:32","date_gmt":"2021-07-20T15:26:32","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-software\/problemer-billet-software\/"},"modified":"2022-06-01T15:42:36","modified_gmt":"2022-06-01T15:42:36","slug":"problemer-billet-software","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/helpdesk-software-2\/problemer-billet-software\/","title":{"rendered":"Trouble Ticket Software"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Trouble Ticket Software<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Hvorfor bruge software til fejlk\u00f8b?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Problembilletter kan defineres bredt som ethvert problem, kunder eller slutbrugere kan opleve. Disse billetter sp\u00e6nder i type fra simplere kundesp\u00f8rgsm\u00e5l til problembilletter, der kr\u00e6ver yderligere eskalering. En fejlk\u00f8bssoftware bruges til at spore og administrere problemer rapporteret af kunder. Evnen til at organisere, tildele og samarbejde ved at bruge en fejlk\u00f8bssoftware kan i h\u00f8j grad \u00f8ge kundetilfredsheden og probleml\u00f8sningstiden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Fordele ved et problembilletsystem <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Et problembilletsystem giver en virksomhed mulighed for at spore fejlbilletter, efterh\u00e5nden som de identificeres, triageres, arbejdes p\u00e5 og l\u00f8ses. Desuden giver et billetsystem et fuldst\u00e6ndigt billede af, hvad der skal til for at fuldf\u00f8re arbejdet og giver en m\u00e5de at se tilbage p\u00e5, hvordan lignende problemer blev l\u00f8st tidligere. Forskellige virksomheder og afdelinger kan bruge software til at administrere fejlmeldinger, herunder IT, marketing, teknik, kundesupport og mere. Ved at bruge et system til at styre workflowet af foresp\u00f8rgsler og problemer udvikler du gentagelige, forbedringsm\u00e6ssige processer, der f\u00f8rer til ensartet levering af tjenester og billetl\u00f8sning.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Funktioner i OneDesk til h\u00e5ndtering af problemer med billet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk er en helpdesk og projektstyringssoftware i \u00e9n robust app. Tjek vores funktionsindeks<\/a> for en komplet liste over OneDesks muligheder. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"billetoplysninger\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Online cloud-baseret software til fejlmeldinger<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ved at bruge online fejlk\u00f8bssoftware som OneDesk, kr\u00e6ver sporing af billetter ingen installation og er ikke begr\u00e6nset til en bestemt enhed. OneDesk kan bruges overalt, hvor agenter har en internetforbindelse. Vores webapplikation kan bruges via en webbrowser p\u00e5 station\u00e6re computere, b\u00e6rbare computere og mobile enheder. Udover dette tilbyder vi ogs\u00e5 en mobilapplikation, der kan downloades og installeres p\u00e5 enhver iOS-<\/a> eller Android<\/a> -enhed. Denne mulighed giver brugerne mulighed for at opdatere billetter i en app, logge tid mod opgaver, der er tildelt dem, og deltage i samtaler med kolleger og kunder om bestemte billetter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Problem med billetsporingssystem<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At v\u00e6re i stand til at se og spore banen for en fejlbillet er afg\u00f8rende for at l\u00f8se det rettidigt. For at spore en billet skal statusser f\u00f8rst defineres for at repr\u00e6sentere de forskellige stadier i en fejlbillets livscyklus. Gennem OneDesks billetsoftware kan brugerdefinerede statusser oprettes, og arbejdsgange kan endda s\u00e6ttes op for forskellige billettyper.
N\u00e5r f\u00f8rst en arbejdsgang er designet, er det nemt for din virksomhed at \u00e6ndre billetstatus eller anvende automatiseringer. Baseret p\u00e5 dit s\u00e6t af kriterier kan du udl\u00f8se en workflowautomatisering for at udf\u00f8re en handling, herunder at underrette kunden om en \u00e6ndring i status. Ved at bruge den kraftfulde kombination af f\u00f8lgere og samtaler kan automatiseringer give alle f\u00f8lgere besked om, at status er blevet opdateret<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"brugerdefinerede\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Dashboard til billetsporing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ved hj\u00e6lp af OneDesks problembilletsoftware kan billetter nemt grupperes i mapper eller projekter. Arbejdssyn kan bruges til at give indsigt i den samlede situation.  For eksempel kan du se billetten i en liste eller bordvisning. Du kan ogs\u00e5 anvende filtre og grupperinger for at se billetter p\u00e5 stort set alle m\u00e5der, du har brug for. Billetter kommer ogs\u00e5 med muligheden for at logge tid mod dem med indbyggede timere og timesedler.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ans\u00f8gninger til dine kunder<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Billetportalapplikationen er synkroniseret med hovedappen og giver kunderne mulighed for at logge ind for at holde sig opdateret om fejlbilletter. Med billetportalen kan kunderne ikke kun logge nye billetter, men ogs\u00e5 se status eller kommunikere p\u00e5 tidligere billetter. <\/p>

Med billetformularer kan dit team indsamle alle de n\u00f8dvendige oplysninger for at arbejde p\u00e5 en billet. Formularer sikrer, at en kunde giver n\u00f8dvendige oplysninger p\u00e5 en billet. <\/p>

OneDesk tilbyder ogs\u00e5 en videnbase til selvbetjening og ofte stillede sp\u00f8rgsm\u00e5l. Videnbasen kan sk\u00e6re ned p\u00e5 almindelige sp\u00f8rgsm\u00e5l og holde alle informeret om processer. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"billetportalsoftware\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"helpdesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Problemer med automatisering af billet-workflow<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For h\u00e5ndteringen af billetter er det vigtigt at handle. Ved at bruge OneDesks probleml\u00f8sningssoftware kan administrationen str\u00f8mlines.<\/span> Workflow automatiseringer<\/a> giver dig mulighed for at sk\u00e6re ned p\u00e5 gentagne, manuelt arbejde. Automatiseringer kan s\u00e6ttes op til automatisk at handle, n\u00e5r bestemte kriterier er opfyldt. Ved at definere disse kriterier s\u00e6ttes en trigger op for at s\u00e6tte gang i en yderligere handling. Der kan defineres flere automatiseringer af arbejdsgange, hvilket kan f\u00f8re til noget kompleks automatiseret styring med kun en simpel ops\u00e6tning.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Den tilpassede l\u00f8sning<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hos OneDesk mener vi, at det v\u00e6rkt\u00f8j, du bruger, skal passe til dig. Selvom vi leverer en grundl\u00e6ggende skabelon til fejlbilletter, underst\u00f8tter vi ogs\u00e5 oprettelsen af brugerdefinerede billetfelter. Disse brugerdefinerede felter varierer i den type data, de har, hvad enten det er tekst, tal, dato, pris eller valgfelter, hvilket giver dig kontrol over de oplysninger, der er skitseret p\u00e5 hver billet. Ved at gemme disse detaljer p\u00e5 selve billetten er detaljerne centraliserede og kan foresp\u00f8rges p\u00e5 eller bruges som grundlag for workflow-automatisering.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"OneDesk-tilpasninger\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Ofte stillede sp\u00f8rgsm\u00e5l om software til fejlmeldinger<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t

Hvad g\u00f8r en fejlk\u00f8bssoftware? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEn probleml\u00f8sningssoftware refererer til enhver applikation, der kan hj\u00e6lpe med at organisere, administrere og l\u00f8se indg\u00e5ende kundeproblemer. En probleml\u00f8sningssoftware l\u00f8ser ikke problemer for dine agenter, men giver mange v\u00e6rkt\u00f8jer til at g\u00f8re l\u00f8sningen nemmere og hurtigere. For eksempel centraliserer de fleste softwarel\u00f8sninger problemer oprettet fra forskellige kilder til \u00e9n applikation. Med OneDesk kan kunder for eksempel sende e-mails, indsende formularer, live chat eller bruge eksterne apps til at logge en billet. Uanset hvordan en kunde n\u00e5r ud, kan en agent l\u00f8se problemer inde fra OneDesk. Dette giver dine agenter mulighed for lettere at spore og administrere problemer uden selv at skifte mellem applikationer. <\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t

Hvilke typer problemer er der?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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En fejlmelding er et problem indsendt af en kunde eller slutbruger. Nogle eksempler p\u00e5 problemer med billettyper er h\u00e6ndelsesbilletter og problembilletter. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t

Hvad er den bedste fejlk\u00f8bssoftware? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t
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Det er ikke altid en nem opgave at finde den bedste fejlk\u00f8bssoftware til din virksomhed. Overvej ting som de funktioner, du har brug for, din arbejdsgang og budget. OneDesk er en fantastisk probleml\u00f8sningssoftware, fordi den giver en komplet pakke af helpdesk-funktioner. Det er ogs\u00e5 en meget tilpasselig l\u00f8sning, der g\u00f8r det muligt at passe til mange unikke arbejdsgange. Derudover inkluderer OneDesk alle disse funktioner til \u00e9n enkelt pris.<\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Pr\u00f8v OneDesk for at administrere fejlbilletter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Se selv, hvordan OneDesk kan hj\u00e6lpe dig med at administrere dine billetter. Tilmeld dig en 14-dages pr\u00f8veversion med alle funktioner. Intet kreditkort kr\u00e6vet. Eller book en demo<\/a> med vores team for at se OneDesk i aktion. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTilmeld dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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L\u00e6r mere om fejlk\u00f8bssoftware p\u00e5 OneDesk-bloggen: <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tBedste fremgangsm\u00e5der til oprettelse af tilpassede visninger\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tBortset fra dine systemlayouts (base) giver brugerdefinerede visninger dig mulighed for at vise dine data p\u00e5 unikke, dynamiske m\u00e5der. Tilpassede visninger er tilg\u00e6ngelige i alle ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tL\u00e6s mere \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Trouble Ticket Software Hvorfor bruge software til fejlk\u00f8b? Problembilletter kan defineres bredt som ethvert problem, kunder eller slutbrugere kan opleve. Disse billetter sp\u00e6nder i type fra simplere kundesp\u00f8rgsm\u00e5l til problembilletter, der kr\u00e6ver yderligere eskalering. En fejlk\u00f8bssoftware bruges til at spore og administrere problemer rapporteret af kunder. Evnen til at organisere, tildele og samarbejde ved at […]<\/p>\n","protected":false},"author":24,"featured_media":119672,"parent":119031,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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