{"id":119706,"date":"2021-07-20T15:26:47","date_gmt":"2021-07-20T15:26:47","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-software\/it-billetsoftware\/"},"modified":"2021-12-15T16:10:35","modified_gmt":"2021-12-15T16:10:35","slug":"it-ticketing-software","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/helpdesk-software-2\/it-ticketing-software\/","title":{"rendered":"IT-billetsoftware"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"119706\" class=\"elementor elementor-119706 elementor-47591\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36f8d6b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36f8d6b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3490cac2\" data-id=\"3490cac2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e61a74e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e61a74e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-edff5dc\" data-id=\"edff5dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9293d elementor-widget elementor-widget-heading\" data-id=\"1f9293d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT-billetsoftware<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d5a4f elementor-widget elementor-widget-text-editor\" data-id=\"56d5a4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-billetsoftware g\u00f8r det muligt for kunder eller medarbejdere at sende e-mail-anmodninger til supportteamet. Disse anmodninger konverteres derefter til billetter, hvilket g\u00f8r det muligt for agenter at tr\u00e6ffe foranstaltninger til at l\u00f8se billetten. Her er nogle fordele ved at inkorporere et IT Help Desk-system eller en billetsoftware i din organisation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d89e127 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d89e127\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c983db5\" data-id=\"c983db5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-605e233 elementor-widget elementor-widget-image\" data-id=\"605e233\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/customer-satisfaction.png\" class=\"attachment-large size-large wp-image-143087\" alt=\"kundetilfredshed\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-898758a elementor-widget elementor-widget-image\" data-id=\"898758a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/immediate-attention.png\" class=\"attachment-large size-large wp-image-143065\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f99273c elementor-widget elementor-widget-image\" data-id=\"f99273c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/efficient.png\" class=\"attachment-large size-large wp-image-143043\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d05fe8c\" data-id=\"d05fe8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d348bfc elementor-widget elementor-widget-heading\" data-id=\"d348bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Forbedret kundetilfredshed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69a2ea8 elementor-widget elementor-widget-text-editor\" data-id=\"69a2ea8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-supportsoftware fungerer som en platform for kunder til at s\u00f8ge \u00f8jeblikkelig assistance i forbindelse med tekniske problemer. Kunder kan f\u00e5 \u00f8jeblikkelige l\u00f8sninger p\u00e5 deres problemer gennem IT-helpdesk-billetsystemer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3775493 elementor-widget elementor-widget-heading\" data-id=\"3775493\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00d8jeblikkelig indgriben<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351d498 elementor-widget elementor-widget-text-editor\" data-id=\"351d498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e5r en kunde st\u00e5r over for tekniske vanskeligheder, kan de straks kontakte supportmedarbejderne gennem IT-helpdesk-billetsystemet. Dette giver agenter mulighed for at engagere sig med kunder i realtid og til geng\u00e6ld l\u00f8se problemer med det samme.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da92287 elementor-widget elementor-widget-heading\" data-id=\"da92287\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Meget effektiv<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e22f2 elementor-widget elementor-widget-text-editor\" data-id=\"47e22f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I stedet for at vente i lange ventetider kan kunder kontakte it-teamet gennem en helpdesk-billetsoftware. Dette hj\u00e6lper b\u00e5de kunderne og det interne supportteam med at spare tid og g\u00f8r det muligt for agenterne at arbejde hen imod at l\u00f8se kunde\u00f8nsker.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-0e540d7\" data-id=\"0e540d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac9a383 elementor-widget elementor-widget-image\" data-id=\"ac9a383\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"215\" height=\"230\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/setting-expectations-1.png\" class=\"attachment-large size-large wp-image-143076\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7641ac elementor-widget elementor-widget-image\" data-id=\"b7641ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"512\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png\" class=\"attachment-large size-large wp-image-143054\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1.png 512w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/resolve-1-150x150.png 150w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-58fd0ca\" data-id=\"58fd0ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c976bc elementor-widget elementor-widget-heading\" data-id=\"1c976bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00d8get produktivitet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5fd53e elementor-widget elementor-widget-text-editor\" data-id=\"e5fd53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De fleste helpdeske inkluderer en selvhj\u00e6lpsapplikation til kunder. M\u00e5let er at tilbyde svar p\u00e5 ofte stillede sp\u00f8rgsm\u00e5l uden nogen manuel indgriben fra supportmedarbejdere. Som et resultat elimineres gentagne opgaver for at give agenter mulighed for at arbejde p\u00e5 mere kritiske opgaver ved h\u00e5nden.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9268e3c elementor-widget elementor-widget-heading\" data-id=\"9268e3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hurtigere opl\u00f8sningsproces<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e03992f elementor-widget elementor-widget-text-editor\" data-id=\"e03992f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ikke alle kunder er meget dygtige til at l\u00f8se tekniske problemer. I stedet for at spilde tid og lede efter l\u00f8sninger, kan kunderne kontakte IT-teamet for en hurtigere l\u00f8sningsproces. Supportagenter kan derefter arbejde med deres teams og hurtigt l\u00f8se problemet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a24bed9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a24bed9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1041370\" data-id=\"1041370\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec8b51f elementor-widget elementor-widget-heading\" data-id=\"ec8b51f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk IT Support Desk Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9fec5 elementor-widget elementor-widget-text-editor\" data-id=\"7f9fec5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk leverer en omfattende it-helpdesk-l\u00f8sning. Som en meget intuitiv IT-billetsystemsoftware kan OneDesk betjenes af alle med lidt eller ingen tr\u00e6ning. Med en r\u00e6kke indbyggede integrationer er OneDesk et kraftfuldt v\u00e6rkt\u00f8j, der giver dig mulighed for at udf\u00f8re dine opgaver inden for \u00e9n platform.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23ea532 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23ea532\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65859dc\" data-id=\"65859dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3f090a elementor-widget elementor-widget-heading\" data-id=\"d3f090a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integrativ applikation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ac4c8 elementor-widget elementor-widget-text-editor\" data-id=\"d6ac4c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk synkroniserer alle dine e-mail-anmodninger og konverterer dem til billetter i applikationen. Videresend automatisk din support-e-mail til OneDesk-oprettelses-e-mail og eliminer manuel indtastning af billetoplysninger og kunderegistreringer. Du kan integrere med indbyggede applikationer eller applikationer, der underst\u00f8ttes af <a href=\"http:\/\/zapier.com\/\">Zapier<\/a> . Applikationsintegration opretter automatisk billetter hos OneDesk.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f084489\" data-id=\"f084489\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27603af elementor-widget elementor-widget-image\" data-id=\"27603af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"735\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png\" class=\"attachment-large size-large wp-image-119728\" alt=\"integrationer\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-1024x735.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-300x215.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-768x551.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-418x300.png 418w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-255x183.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-111x80.png 111w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-56x40.png 56w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-480x345.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-500x359.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-750x538.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations-360x258.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/integrations.png 1070w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e7f398 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e7f398\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a04b577\" data-id=\"a04b577\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aa5e0ee elementor-widget elementor-widget-image\" data-id=\"aa5e0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"749\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png\" class=\"attachment-large size-large wp-image-142193\" alt=\"Kundekommunikation\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1.png 706w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Customer-Communication-1-283x300.png 283w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6e107a5\" data-id=\"6e107a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a2a046f elementor-widget elementor-widget-heading\" data-id=\"a2a046f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fremmer kommunikation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfbdae elementor-widget elementor-widget-text-editor\" data-id=\"adfbdae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk helpdesk-software er bygget til kommunikation. Brugere kan interagere med kunder gennem live chats og e-mails. Interne teams kan ogs\u00e5 diskutere deres opgaver og samarbejde ved at oprette interne noter.<\/p>\n<ul>\n<li>OneDesk <a href=\"https:\/\/onedesk.com\/da\/kunde-apps\/live-chat-applikation\/\">Live chat-applikation<\/a> giver dig mulighed for at l\u00f8se kunde\u00f8nsker \u00f8jeblikkeligt. Du kan ogs\u00e5 vedh\u00e6fte v\u00e6sentlige dokumenter til dine kunder med det samme.<\/li>\n<li>Engager og samarbejd med dine teammedlemmer gennem OneDesks interne indbakke. N\u00e5 ud til flere medlemmer af dit team ved at tilf\u00f8je flere brugere til dine samtaler. Vedh\u00e6ft og del dokumenter med dit team for at producere en h\u00f8jere kvalitet af arbejdet.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d4867d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d4867d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1d5854b\" data-id=\"1d5854b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-395e8ab elementor-widget elementor-widget-heading\" data-id=\"395e8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Workflow automatisering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83c62f2 elementor-widget elementor-widget-text-editor\" data-id=\"83c62f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/automating-your-workflow-with-onedesk\/\">Workflowautomatisering<\/a> er en kraftfuld funktion i OneDesk. Automatiser specifikke handlinger, der kr\u00e6ver gentagne manuel indtastning fra dine supportmedarbejdere. Det betyder, at du kan automatisere billetter, opgaver, funktioner og andre elementer i OneDesk. Du kan tilf\u00f8je et s\u00e6t kommandoer for at udf\u00f8re automatiseringen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4c0843b\" data-id=\"4c0843b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86e930d elementor-widget elementor-widget-image\" data-id=\"86e930d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"985\" height=\"344\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png\" class=\"attachment-large size-large wp-image-186043\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations.png 985w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-300x105.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-768x268.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-859x300.png 859w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-255x89.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-229x80.png 229w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-115x40.png 115w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-480x168.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-500x175.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-750x262.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/09\/workflow_automations-360x126.png 360w\" sizes=\"(max-width: 985px) 100vw, 985px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b200d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b200d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a7a0e38\" data-id=\"a7a0e38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41fac43 elementor-widget elementor-widget-image\" data-id=\"41fac43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"698\" height=\"314\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png\" class=\"attachment-large size-large wp-image-120856\" alt=\"IT vidensbase\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase.png 698w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-300x135.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-667x300.png 667w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-255x115.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-178x80.png 178w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-89x40.png 89w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-480x216.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-500x225.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Knowledgebase-360x162.png 360w\" sizes=\"(max-width: 698px) 100vw, 698px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06a41a7\" data-id=\"06a41a7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fee2a51 elementor-widget elementor-widget-heading\" data-id=\"fee2a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ans\u00f8gning om vidensbase<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0afde06 elementor-widget elementor-widget-text-editor\" data-id=\"0afde06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk tilbyder en indbygget Knowledgebase-applikation til brugere og kunder. Videnbase giver kunderne mulighed for at finde svar p\u00e5 ofte stillede sp\u00f8rgsm\u00e5l. Supportagenter kan nemt f\u00f8re kunder til <a href=\"https:\/\/onedesk.com\/how-to-enable-and-use-the-onedesk-knowledgebase\/\">videnbase<\/a> -artiklerne ved at inds\u00e6tte links til live chats.<\/p>\n<ul>\n<li>Upload selvhj\u00e6lpsartikler, der leder kunderne med trin-for-trin vejledning til at l\u00f8se almindelige tekniske fejl.<\/li>\n<li>Giv billeder ved at inkludere videoer for at give dine kunder mulighed for at f\u00e5 en bedre forst\u00e5else af processerne.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72cdb3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72cdb3f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b801272\" data-id=\"b801272\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b07585 elementor-widget elementor-widget-heading\" data-id=\"6b07585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kundewebportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e36e5b7 elementor-widget elementor-widget-text-editor\" data-id=\"e36e5b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/videos-using-onedesk\/what-can-customers-see-on-the-customer-portal\/\">OneDesk-<\/a> kundewebportalen giver kunderne mulighed for at sende, spore og kommunikere deres anmodninger. Du kan bestemme, hvilke egenskaber der skal tilf\u00f8jes til webformularen som en m\u00e5de at give kunderne mere gennemsigtighed.<\/p>\n<ul>\n<li>Send: Kunder kan rette deres anmodninger gennem webformularer i webportalen.<\/li>\n<li>Spor: Baseret p\u00e5 de egenskaber, der er tilf\u00f8jet til webformularen, kan kunder overv\u00e5ge deres billetters fremskridt.<\/li>\n<li>Diskuter: Hvis kunder \u00f8nsker mere information om deres billets fremskridt, kan de diskutere det med supportmedarbejderne via e-mail eller live chat.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08ec2eb\" data-id=\"08ec2eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8b6a07 elementor-widget elementor-widget-image\" data-id=\"b8b6a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"621\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png\" class=\"attachment-large size-large wp-image-127104\" alt=\"IT-billetportal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10.png 621w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/IT-image-10-300x145.png 300w\" sizes=\"(max-width: 621px) 100vw, 621px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ee62fd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee62fd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aad484b\" data-id=\"aad484b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed4e59b elementor-widget elementor-widget-image\" data-id=\"ed4e59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"627\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png\" class=\"attachment-large size-large wp-image-186544\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378.png 600w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-287x300.png 287w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-255x266.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-38x40.png 38w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-480x502.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-500x523.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/ticket-itself-e1583531778378-360x376.png 360w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5c9b811\" data-id=\"5c9b811\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df6364d elementor-widget elementor-widget-heading\" data-id=\"df6364d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Oprettelse af billetter i OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dce662a elementor-widget elementor-widget-text-editor\" data-id=\"dce662a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Billetter er kunde\u00f8nsker, der kr\u00e6ver \u00f8jeblikkelig handling. <a href=\"https:\/\/onedesk.com\/videos\/creating-tickets-and-tasks-in-onedesk\/\">Billetter kan oprettes p\u00e5 flere m\u00e5der<\/a> i OneDesks IT-supportsoftware.<\/p>\n<ul>\n<li>Samtaler: Billetter kan fanges fra kundesamtale fra OneDesk live chats.<\/li>\n<li>Webformularer: Kunder kan oprette billetter ved at indsende deres anmodninger via webformularerne i webportalen.<\/li>\n<li>Integrationer: Billetter kan oprettes automatisk, n\u00e5r du integrerer OneDesk med andre applikationer.<\/li>\n<li>Support-e-mail: Auto-videresendelse af din support-e-mail til din OneDesk-e-mail konverterer automatisk e-mail-anmodninger til billetter.<\/li>\n<li>Manuel indtastning: Interne brugere kan manuelt indtaste oplysninger for at oprette billetter.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f34d07f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f34d07f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fbb0df9\" data-id=\"fbb0df9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3528cf9 elementor-widget elementor-widget-heading\" data-id=\"3528cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Billetters livscyklusstatus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ce622 elementor-widget elementor-widget-text-editor\" data-id=\"10ce622\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00c5ben:<\/strong> Dette er standardstatus for billetten, n\u00e5r den f\u00f8rst oprettes.<\/p>\n<p><strong>I gang:<\/strong> Billetstatus \u00e6ndres til &#8220;I gang&#8221;, n\u00e5r der arbejdes p\u00e5 billetten. For eksempel kan en bruger tilf\u00f8je timesedler manuelt eller gennem timeren, og dette vil \u00e6ndre status med det samme.<\/p>\n<p><strong>Afventende kunde:<\/strong> N\u00e5r du svarer en kunde ved at oprette en samtale i billetten, \u00e6ndres billetstatus fra \u00e5ben til afventende kunde.<\/p>\n<p><strong>Afventende agent:<\/strong> Afventende agent-billetstatus opst\u00e5r, n\u00e5r kunden svarer til supportagenten.<\/p>\n<p><strong>Lukket:<\/strong> Status for lukket billet betyder, at billetten er l\u00f8st af supportagenten og ikke kr\u00e6ver yderligere handling.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d516db1\" data-id=\"d516db1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69b3027 elementor-widget elementor-widget-image\" data-id=\"69b3027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"614\" height=\"419\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png\" class=\"attachment-large size-large wp-image-150369\" alt=\"Konfigurerbare statusser\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png 614w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-300x205.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-440x300.png 440w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-255x174.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-117x80.png 117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-480x328.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-500x341.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-360x246.png 360w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17756a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17756a0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a98fef\" data-id=\"6a98fef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-966e7c6 elementor-widget elementor-widget-image\" data-id=\"966e7c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"577\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png\" class=\"attachment-large size-large wp-image-186194\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-300x255.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-353x300.png 353w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-255x217.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-94x80.png 94w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-47x40.png 47w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-480x408.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-500x425.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-task-360x306.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8f22d62\" data-id=\"8f22d62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7311958 elementor-widget elementor-widget-heading\" data-id=\"7311958\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Konvertering af billetter til opgaver<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a085e8 elementor-widget elementor-widget-text-editor\" data-id=\"7a085e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Med OneDesk IT helpdesk billetsoftwaren kan du konvertere billetter til opgaver. Opgaver oprettes, n\u00e5r supportmedarbejdere skal udf\u00f8re yderligere arbejde for at l\u00f8se kundeforesp\u00f8rgsler.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8019eab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8019eab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-af6fadf\" data-id=\"af6fadf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f11d16 elementor-widget elementor-widget-heading\" data-id=\"2f11d16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Livscyklusstatus for opgaver<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6b7ab elementor-widget elementor-widget-text-editor\" data-id=\"3b6b7ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00c5ben:<\/strong> Dette er standardstatus for opgaver, n\u00e5r de oprettes.<br \/>Igangv\u00e6rende <strong>:<\/strong> Hver gang brugere tilf\u00f8jer timesedler til opgaven, \u00e6ndres billetstatus til igangv\u00e6rende.<br \/><strong>Gen\u00e5bnet:<\/strong> N\u00e5r en lukket opgave kr\u00e6ver yderligere arbejde af brugeren, kan brugeren blot gen\u00e5bne billetten, hvilket muligg\u00f8r \u00e6ndring af status.<br \/><strong>Lukket:<\/strong> Opgaver lukkes, n\u00e5r brugere fuldf\u00f8rer den aktuelle opgave<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bbb1f2\" data-id=\"2bbb1f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-924afbc elementor-widget elementor-widget-image\" data-id=\"924afbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"634\" height=\"348\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png\" class=\"attachment-large size-large wp-image-150380\" alt=\"Billet_Status\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses.png 634w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-300x165.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-547x300.png 547w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-255x140.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-146x80.png 146w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-73x40.png 73w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-480x263.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-500x274.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/11\/Ticket_Statuses-360x198.png 360w\" sizes=\"(max-width: 634px) 100vw, 634px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-594330b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"594330b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-98d1b51\" data-id=\"98d1b51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b934614 elementor-widget elementor-widget-heading\" data-id=\"b934614\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT Support Management Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d054bf elementor-widget elementor-widget-text-editor\" data-id=\"8d054bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk er en alsidig applikation, der ogs\u00e5 fungerer som et af de mange IT-servicesupportv\u00e6rkt\u00f8jer til dit team. Som en meget konfigurerbar software kan du lave mange tilpasninger i OneDesk. Disse tilpasninger giver dit team mulighed for at forbedre deres ydeevne og i sidste ende bedre administrere deres serviceanmodninger<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e1b2fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e1b2fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-20b5050\" data-id=\"20b5050\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-07ad239 elementor-widget elementor-widget-image\" data-id=\"07ad239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"543\" height=\"418\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png\" class=\"attachment-large size-large wp-image-150391\" alt=\"Konfigurerbare typer\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types.png 543w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-300x231.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-390x300.png 390w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-255x196.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-104x80.png 104w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-52x40.png 52w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-480x370.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-500x385.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Types-360x277.png 360w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb02628\" data-id=\"fb02628\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4609041 elementor-widget elementor-widget-heading\" data-id=\"4609041\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Opret flere billettyper<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3107f elementor-widget elementor-widget-text-editor\" data-id=\"5c3107f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan oprette op til 10 <a href=\"https:\/\/onedesk.com\/videos\/ticket-configuration-options\/\">billettyper<\/a> gennem OneDesk-administrationsindstillinger.<\/p>\n<p>Aktiver eller deaktiver alle billettyper i henhold til dine behov.<\/p>\n<p>V\u00e6lg passende billetikoner baseret p\u00e5 din billettype.<\/p>\n<p>Navngiv eller omd\u00f8b billettyperne, eller skift billetternes synlighed ved at aktivere eller deaktivere elementet.<\/p>\n<p>Hver billettype har sin dedikerede e-mail til i OneDesk. For eksempel er den tilknyttede e-mail for billetter ticket@(din organisations navn).onedesk.com.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8741f8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8741f8d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-754282a\" data-id=\"754282a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ffed8c elementor-widget elementor-widget-heading\" data-id=\"8ffed8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tilf\u00f8j billetoplysninger<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8df8f97 elementor-widget elementor-widget-text-editor\" data-id=\"8df8f97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Medtag flere oplysninger i din billetoprettelsesformular ved at bruge <a href=\"https:\/\/onedesk.com\/it\/videos\/impostazione-campi-personalizzati-in-onedesk\/\">brugerdefinerede felter<\/a> . OneDesk fungerer som en IT helpdesk-administrationssoftware, der giver dig og dit team mulighed for at oprette en meget informativ billetformular. En detaljeret billetformular giver dine teams mulighed for at f\u00e5 perspektiv p\u00e5, hvor godt de har forvaltet deres arbejde. Dette tjener som en guide til at forbedre ydeevnen i fremtiden.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6fffa13\" data-id=\"6fffa13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd6f671 elementor-widget elementor-widget-image\" data-id=\"dd6f671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"943\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png\" class=\"attachment-large size-large wp-image-150402\" alt=\"Brugerdefinerede felter\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1024x943.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-300x276.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-768x708.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-1536x1415.png 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-326x300.png 326w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-977x900.png 977w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-255x235.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-87x80.png 87w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-43x40.png 43w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-480x442.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-500x461.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-750x691.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields-360x332.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/Custom-Fields.png 1628w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce16d27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce16d27\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-60f6bc5\" data-id=\"60f6bc5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6057a01 elementor-widget elementor-widget-image\" data-id=\"6057a01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-186398\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee31a18\" data-id=\"ee31a18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f2e797d elementor-widget elementor-widget-heading\" data-id=\"f2e797d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tilf\u00f8j SLA'er<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e7189 elementor-widget elementor-widget-text-editor\" data-id=\"c7e7189\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLA&#8217;er er serviceniveauaftaler med kunden og udbyderen. Den definerer respons- og l\u00f8sningstid for emner. OneDesk giver dig mulighed for at oprette <a href=\"https:\/\/onedesk.com\/ru\/videos\/%d1%81%d0%be%d0%b3%d0%bb%d0%b0%d1%88%d0%b5%d0%bd%d0%b8%d1%8f-%d0%be%d0%b1-%d1%83%d1%80%d0%be%d0%b2%d0%bd%d0%b5-%d0%be%d0%b1%d1%81%d0%bb%d1%83%d0%b6%d0%b8%d0%b2%d0%b0%d0%bd%d0%b8%d1%8f-slas-in-onedesk\/\">SLA&#8217;er<\/a> for dine virksomhedskunder. Med OneDesk Workflow Automation-funktionen kan du underrette modtagerne om eventuelle kommende brud.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8625bd1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8625bd1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b15685a\" data-id=\"b15685a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-706bd43 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"706bd43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tilmeld dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09c991a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09c991a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec77a59\" data-id=\"ec77a59\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0201cd0 elementor-widget elementor-widget-heading\" data-id=\"0201cd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">L\u00e6s mere om IT-billetter ved hj\u00e6lp af OneDesk:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d57cec elementor-widget elementor-widget-text-editor\" data-id=\"9d57cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/how-an-it-outsourcing-company-uses-onedesk-to-manage-their-work\/\">Hvordan en IT-outsourcingvirksomhed bruger OneDesk<\/a><br \/><a href=\"https:\/\/onedesk.com\/it-support-company-use-onedesk-for-helpdesk\/\">Hvordan en IT-supportvirksomhed bruger OneDesk til deres Help Desk<\/a><br \/><a href=\"https:\/\/onedesk.com\/using-onedesk-for-office-it-departments\/\">Brug af OneDesk til kontor IT-afdelinger<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-manufacturer-uses-onedesk-to-manage-its-it-helpdesk-development-and-process-automation\/\">Hvordan en producent bruger OneDesk til at administrere sin it-helpdesk<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-a-materials-distributor-uses-onedesk-to-manage-it-tickets-and-projects\/\">Hvordan en distribut\u00f8r bruger OneDesk til at administrere IT-billetter og -projekter<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-one-security-firm-uses-onedesk-to-both-support-their-customers-and-develop-their-own-product\/\">Hvordan et IT-sikkerhedsfirma bruger OneDesk til at st\u00f8tte deres kunder og udvikle deres eget produkt.<\/a><br \/><a href=\"https:\/\/onedesk.com\/slack-integration-helpdesk\/\">OneDesk integreres med Slack<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT-billetsoftware IT-billetsoftware g\u00f8r det muligt for kunder eller medarbejdere at sende e-mail-anmodninger til supportteamet. Disse anmodninger konverteres derefter til billetter, hvilket g\u00f8r det muligt for agenter at tr\u00e6ffe foranstaltninger til at l\u00f8se billetten. Her er nogle fordele ved at inkorporere et IT Help Desk-system eller en billetsoftware i din organisation. Forbedret kundetilfredshed IT-supportsoftware fungerer som [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":119672,"parent":119031,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-119706","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT-billetsoftware | Funktioner | OneDesk<\/title>\n<meta name=\"description\" content=\"Administrer kunde\u00f8nsker fra flere platforme med en robust IT-billetsoftware. 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