{"id":120038,"date":"2021-07-20T15:34:30","date_gmt":"2021-07-20T15:34:30","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-software\/serviceniveau-management-software\/"},"modified":"2021-12-15T17:55:02","modified_gmt":"2021-12-15T17:55:02","slug":"serviceniveau-styringssoftware","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/helpdesk-software-2\/serviceniveau-styringssoftware\/","title":{"rendered":"Service Level Management Software"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"120038\" class=\"elementor elementor-120038 elementor-47620\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5149fec5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5149fec5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3be44\" data-id=\"e3be44\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5c539a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c539a8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fabd569\" data-id=\"fabd569\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8a44c1 elementor-widget elementor-widget-heading\" data-id=\"d8a44c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service Level Management Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b18a1e4 elementor-widget elementor-widget-text-editor\" data-id=\"b18a1e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service Level Agreements (SLA) definerer svar- eller l\u00f8sningstider for indg\u00e5ende billetter. OneDesks HelpDesk inkluderer intuitiv Service Level Agreement Management Software, der giver dig mulighed for at n\u00e5 dine m\u00e5l for svartider og bedre servicere dine kunder eller slutbrugere.&nbsp;<span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-bd66c62-font-family ), Sans-serif; font-size: var( --e-global-typography-bd66c62-font-size ); font-weight: var( --e-global-typography-bd66c62-font-weight ); letter-spacing: var( --e-global-typography-bd66c62-letter-spacing ); font-style: inherit;\">Her er nogle fordele ved at bruge Service Level Agreements i dine billetter:<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-08377e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08377e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-a3636fa\" data-id=\"a3636fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d2bc31 elementor-widget elementor-widget-image\" data-id=\"5d2bc31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/setting-expectations-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-143076\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4619b4d elementor-widget elementor-widget-image\" data-id=\"4619b4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/clock-80x80-1.png\" class=\"attachment-thumbnail size-thumbnail wp-image-143321\" alt=\"tid\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-a43b3e4\" data-id=\"a43b3e4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c993f28 elementor-widget elementor-widget-heading\" data-id=\"c993f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">At s\u00e6tte forventninger<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a01c443 elementor-widget elementor-widget-text-editor\" data-id=\"a01c443\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service Level Agreements definerer serviceniveauet, som en virksomhed yder sine kunder. Disse serviceniveauer inkluderer agentens responstid p\u00e5 kundeanmodninger, l\u00f8sningstid og omkostningerne ved tjenesterne.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aab78e elementor-widget elementor-widget-heading\" data-id=\"7aab78e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tidsspecifik<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-295bc4d elementor-widget elementor-widget-text-editor\" data-id=\"295bc4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De fleste SLA&#8217;er er tidsspecifikke, hvilket sikrer kunderne, at den leverede service er inden for en tidsgr\u00e6nse. Som et resultat er agenter konsekvente med at l\u00f8se billetter.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-81872b2\" data-id=\"81872b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8cc6955 elementor-widget elementor-widget-image\" data-id=\"8cc6955\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/medal-1-80x80-1.png\" class=\"attachment-thumbnail size-thumbnail wp-image-143332\" alt=\"bullseye\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37a2346 elementor-widget elementor-widget-image\" data-id=\"37a2346\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/medal-80x80-1.png\" class=\"attachment-thumbnail size-thumbnail wp-image-143310\" alt=\"medalje\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-c0d2321\" data-id=\"c0d2321\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90e7423 elementor-widget elementor-widget-heading\" data-id=\"90e7423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Opfyldelse af m\u00e5l<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a479d7e elementor-widget elementor-widget-text-editor\" data-id=\"a479d7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLA&#8217;er g\u00f8r det muligt for supportmedarbejdere at opfylde en kundes forventninger til serviceniveau. Ved at opfylde disse forventninger bliver agenter dygtigere til at h\u00e5ndtere kundeforesp\u00f8rgsler.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2ad8ea elementor-widget elementor-widget-heading\" data-id=\"a2ad8ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Konkurrencefordel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c7e9f elementor-widget elementor-widget-text-editor\" data-id=\"e7c7e9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ikke alle tjenesteudbydere er villige til at levere serviceniveauaftaler. Som virksomhed kan du tilbyde SLA&#8217;er for at servicere dine kunder bedre.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea01c11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea01c11\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-67805f4\" data-id=\"67805f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-827672f elementor-widget elementor-widget-image\" data-id=\"827672f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"814\" height=\"528\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png\" class=\"attachment-large size-large wp-image-186398\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA.png 814w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-300x195.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-768x498.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-463x300.png 463w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-255x165.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-123x80.png 123w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-62x40.png 62w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-480x311.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-500x324.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-750x486.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2018\/07\/create-SLA-360x234.png 360w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7dfeb36\" data-id=\"7dfeb36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f3484d elementor-widget elementor-widget-heading\" data-id=\"5f3484d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk Service Level Agreements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9e0d5 elementor-widget elementor-widget-text-editor\" data-id=\"ad9e0d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk Service Level Management Softwares <a href=\"https:\/\/onedesk.com\/videos\/service-level-agreements-slas-in-onedesk\/\">Service Level Agreements<\/a> er nemme at bruge. Flere SLA&#8217;er kan oprettes i OneDesk, hver dedikeret til en billettype. Som standard er SLA&#8217;er aktiveret i billetter ved hj\u00e6lp af en eksempel SLA-politik.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc9292 elementor-widget elementor-widget-heading\" data-id=\"1fc9292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Opret SLA'er i OneDesk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c38954 elementor-widget elementor-widget-text-editor\" data-id=\"9c38954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan oprette eller redigere SLA&#8217;er ved at \u00e5bne dit OneDesk-administrationspanel. Klik derefter p\u00e5 &#8220;Billet&#8221; i applikationssektionen, rul ned og klik p\u00e5 &#8220;Opret SLA.&#8221; Du skal blot navngive SLA&#8217;en og udfylde gitteret af gange vs. billetprioriteter for hver type svar.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68cb616 elementor-widget elementor-widget-heading\" data-id=\"68cb616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Automatiser SLA'er<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21fa8ae elementor-widget elementor-widget-text-editor\" data-id=\"21fa8ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I OneDesk kan du anvende SLA-politikker p\u00e5 hver billet gennem workflowautomatisering. <a href=\"https:\/\/onedesk.com\/videos\/workflow-automations-in-onedesk\/\">Workflow-automatiseringsfunktionen<\/a> giver dig mulighed for at indtaste dine regler for at automatisere processen med at linke dine SLA-politikker til billettyper. Dette eliminerer behovet for manuelt at tilf\u00f8je SLA-politikker til hver billettype og reducerer gentagne arbejde for agenten.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ecbb97e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ecbb97e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74c6129\" data-id=\"74c6129\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3abf59e elementor-widget elementor-widget-heading\" data-id=\"3abf59e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Underret kommende brud<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aeff0d elementor-widget elementor-widget-text-editor\" data-id=\"6aeff0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Svar i tide for at levere service inden for den aftalte tidsperiode. Med OneDesks workflow-automatisering kan du underrette agenter om SLA-brud.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0f5f48e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0f5f48e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-14e9553\" data-id=\"14e9553\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce12a7f elementor-widget elementor-widget-heading\" data-id=\"ce12a7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk SLA-overv\u00e5gning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f741c5 elementor-widget elementor-widget-text-editor\" data-id=\"9f741c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan overv\u00e5ge dine SLA&#8217;er gennem dine visninger i OneDesk. Visninger giver dig og dine teammedlemmer mulighed for at <a href=\"https:\/\/onedesk.com\/videos\/creating-custom-views-for-tickets-tasks\/\">tilpasse dine visninger<\/a> ved at tilf\u00f8je filtre, layout og grupper. Du kan blot v\u00e6lge et layout baseret p\u00e5 de 6 standardvisninger i OneDesk. Tilf\u00f8j filteret &#8220;SLA Breach&#8221; eller &#8220;SLA y\/n&#8221; og medtag andre detaljer gennem grupper eller avancerede filterindstillinger.<\/p>\n<p>Du kan oprette dine SLA-visninger ved at v\u00e6lge egenskaber i rullemenuen Gruppe.<\/p>\n<ul>\n<li>Status<\/li>\n<li>N\u00f8gleoplysninger<\/li>\n<li>Tilvalgte<\/li>\n<li>Tilh\u00e6ngere<\/li>\n<li>Anmodere<\/li>\n<li>Diskussioner<\/li>\n<li>Datoer<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3cdb0bc\" data-id=\"3cdb0bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c3e6ec elementor-widget elementor-widget-image\" data-id=\"3c3e6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"735\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/2020-03-06-23-735x300-1.png\" class=\"attachment-large size-large wp-image-142777\" alt=\"sla monitoring\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/2020-03-06-23-735x300-1.png 735w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/2020-03-06-23-735x300-1-300x122.png 300w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9df7c5b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9df7c5b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7224061\" data-id=\"7224061\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bec9c30 elementor-widget elementor-widget-text-editor\" data-id=\"bec9c30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Her er nogle eksempler p\u00e5 SLA-visninger, som du kan bruge til at overv\u00e5ge dine SLA&#8217;er:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b75a6f elementor-widget elementor-widget-heading\" data-id=\"2b75a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA-brud<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee71ef elementor-widget elementor-widget-text-editor\" data-id=\"2ee71ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLA Breaches-visningen giver dig mulighed for at overv\u00e5ge overtr\u00e5dte billetter. Det inkluderer oplysninger s\u00e5som brudtid, f\u00f8rste responstid og l\u00f8sningstid. Som seer kan du ogs\u00e5 overv\u00e5ge dine billetter, der ikke har overtr\u00e5dt SLA.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb3698c elementor-widget elementor-widget-heading\" data-id=\"cb3698c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA efter prioritet<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c17bc12 elementor-widget elementor-widget-text-editor\" data-id=\"c17bc12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan ogs\u00e5 oprette din SLA efter prioritetsvisning. Ved at tilf\u00f8je SLA y\/n-filteret kan du tilf\u00f8je prioritet i rullemenuen &#8220;Gruppe&#8221; og se SLA&#8217;er baseret p\u00e5 prioritet. Du kan v\u00e6lge et layout til denne visning med de 6 standardvisninger i OneDesk. For eksempel vil Tree give et hierarki af billetelementerne. Mens Gannt-diagrammer viser dig din planl\u00e6gning vs. faktiske v\u00e6rdier i bl\u00e5 og gr\u00f8nne s\u00f8jler.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9e44e4 elementor-widget elementor-widget-heading\" data-id=\"e9e44e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA af tildelte<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba88fc elementor-widget elementor-widget-text-editor\" data-id=\"9ba88fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Du kan ogs\u00e5 tilpasse din visning i henhold til SLA by Assignees. SLA fra Assignees giver dig detaljer om agenter, der arbejder p\u00e5 billetter med SLA-politikker. Du kan oprette denne visning ved at tilf\u00f8je SLA y\/n-filteret og derefter gruppere visningen efter tildelte. Ligesom de andre brugerdefinerede visninger ovenfor, kan du ogs\u00e5 v\u00e6lge den bedst egnede layouttype baseret p\u00e5 din visning.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efef789 elementor-widget elementor-widget-heading\" data-id=\"efef789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SLA af kundeorganisation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-466d024 elementor-widget elementor-widget-text-editor\" data-id=\"466d024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gennem Mine visninger kan du ogs\u00e5 oprette en visning, der viser SLA&#8217;erne efter &#8216;kundeorganisation&#8217;. Hvis du har at g\u00f8re med flere erhvervskunder, og hver har sine egne SLA-politikker p\u00e5 plads, skal du blot oprette SLA-visningen efter kundeorganisation. Generer denne visning ved at tilf\u00f8je SLA y\/n-filteret og grupper derefter visningen i henhold til kundeorganisationen. V\u00e6lg det bedste layout, der passer bedst til dine behov.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0e8e4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0e8e4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9f22bdc\" data-id=\"9f22bdc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-204118e elementor-align-center elementor-widget elementor-widget-button\" data-id=\"204118e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tilmeld dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0721cfb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0721cfb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-900d041\" data-id=\"900d041\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-980981f elementor-widget elementor-widget-heading\" data-id=\"980981f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">L\u00e6s mere om Service Level Agreements i OneDesk:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40e4b1c elementor-widget elementor-widget-text-editor\" data-id=\"40e4b1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/videos\/service-level-agreements-slas-in-onedesk\/\">Video: Serviceniveauaftaler i OneDesk<\/a><br \/><a href=\"https:\/\/onedesk.com\/improving-your-helpdesk-response-times-using-slas\/\">Forbedring af din helpdesks svartider ved hj\u00e6lp af SLA&#8217;er<\/a><br \/><a href=\"https:\/\/onedesk.com\/how-a-software-company-uses-onedesk-to-manage-their-service-level-agreements\/\">Hvordan en softwarevirksomhed bruger OneDesk til at administrere deres serviceniveauaftaler<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Level Management Software Service Level Agreements (SLA) definerer svar- eller l\u00f8sningstider for indg\u00e5ende billetter. OneDesks HelpDesk inkluderer intuitiv Service Level Agreement Management Software, der giver dig mulighed for at n\u00e5 dine m\u00e5l for svartider og bedre servicere dine kunder eller slutbrugere.&nbsp;Her er nogle fordele ved at bruge Service Level Agreements i dine billetter: At [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":119031,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-120038","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service Level Management Software | Funktioner | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesks serviceniveaustyringssoftware g\u00f8r dig i stand til at levere exceptionel og rettidig kundeservice ved at give dig mulighed for at tilf\u00f8je og redigere dine SLA&#039;er.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/da\/helpdesk-software-2\/serviceniveau-styringssoftware\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Level Management Software | Funktioner | OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesks serviceniveaustyringssoftware g\u00f8r dig i stand til at levere exceptionel og rettidig 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