{"id":120055,"date":"2021-07-20T15:34:43","date_gmt":"2021-07-20T15:34:43","guid":{"rendered":"https:\/\/onedesk.com\/kunde-apps\/helpdesk-portal\/"},"modified":"2021-12-16T17:51:23","modified_gmt":"2021-12-16T17:51:23","slug":"helpdesk-portal","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/kunde-apps\/helpdesk-portal\/","title":{"rendered":"Helpdesk Portal Software"},"content":{"rendered":"\t\t
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Helpdesk Portal Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En helpdesk-portal fungerer som en selvbetjeningsplatform for kunder og interne medarbejdere i en organisation. I sin kerne er en portal et informationscenter for slutbrugere, der giver dem selvhj\u00e6lpsressourcer til almindelige tekniske problemer. De selvstyrede ressourcer g\u00f8r det muligt for brugerne selv at l\u00f8se fejl, hvilket eliminerer lange ventetider p\u00e5 opkald. Som et resultat kan agenter fokusere p\u00e5 mere presserende opgaver ved h\u00e5nden og kun tildele billetter, n\u00e5r det sk\u00f8nnes n\u00f8dvendigt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTilmeld dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Fordele ved Helpdesk-portalen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u00d8get produktivitet<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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H\u00f8jere kundetilfredshed<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Hurtigere billetopl\u00f8sning<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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St\u00f8rre gennemsigtighed<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Forbedret kommunikation<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Reduceret arbejdsbyrde<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Helpdesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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OneDesk Helpdesk Portal Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk Helpdesk Portal Software er meget konfigurerbar. Du kan brande<\/a> din portal med dit firmalogo og -farver og g\u00f8re den til din egen. Tilf\u00f8j dit modersm\u00e5l til dine kundeapplikationer for bedre at kunne betjene dine kunder over hele verden. Tilpas din messenger-applikation, v\u00e6lg et baggrundsbillede eller dit firmalogo, opret avatarer til dit online supportteam. Humaniser din kommunikation ved at vedh\u00e6fte billeder af dine supportmedarbejdere for at tilf\u00f8je et ansigt bag sk\u00e6rmen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Helpdesk-portalv\u00e6rkt\u00f8jer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Vidensbase:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk Knowledgebase-applikationen<\/a> er en selvhj\u00e6lpsapplikation til at finde svar p\u00e5 ofte stillede sp\u00f8rgsm\u00e5l. Vidensbasen er et knudepunkt for retningsbaserede artikler eller tr\u00e6ningsmoduler, der giver brugerne mulighed for at l\u00f8se tekniske problemer uden at s\u00f8ge hj\u00e6lp fra supportmedarbejdere. Du kan uploade videoer eller endda oprette videnbasebillettyper for at besvare lignende sp\u00f8rgsm\u00e5l. Disse billettyper kan organiseres efter s\u00f8gekategorier. Disse kategorier kan ogs\u00e5 bruges som status for videnbaseartiklerne.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Vidensbase\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Help\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Live Chat-applikation:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Livechat giver dig mulighed for at oprette forbindelse til dine kunder i realtid. Gennem live chats kan supportmedarbejdere hurtigt afd\u00e6kke kundens hovedpunkter og tr\u00e6ffe foranstaltninger til at l\u00f8se dem med det samme. Du og dit team kan oprette BOT-svar for at holde dine kunder opdateret, hvilket eliminerer behovet for, at supportmedarbejdere manuelt indtaster svar. For eksempel kan du bruge BOT-svar<\/a> til at underrette brugere, n\u00e5r billetter er oprettet, eller i tilf\u00e6lde af en statusopdatering for at angive fremskridt for anmodningen. I OneDesk oprettes BOT-svar gennem Workflow Automation.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Webformularer:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Du kan oprette webformularer for hver billet eller opgavetype. Webformularer<\/a> omfatter generelle egenskaber s\u00e5som navn, detaljer og vedh\u00e6ftede filer. Disse felter kan v\u00e6lges som krav til indsendelse af kundesupportanmodninger. Du kan tilf\u00f8je brugerdefinerede felter til dine webformularer for at inkludere yderligere billetoplysninger til dine kunder eller til geng\u00e6ld modtage flere oplysninger fra forfatteren af billetten. Navngiv dit brugerdefinerede felt baseret p\u00e5 de oplysninger, du s\u00f8ger fra billetanmoderen. Du kan v\u00e6lge mellem de fem standardtyper af tilpassede feltmuligheder: tekst, nummer, dato, pris eller valg for at oprette dit brugerdefinerede felt for yderligere oplysninger.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Webformularer\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"elementer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Helpdesk portalsystemer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Portalen giver information til kunderne om deres supportbilletter. Baseret p\u00e5, hvad du deler og af sikkerhedsm\u00e6ssige \u00e5rsager, kan du beslutte, om kunderne skal logge p\u00e5 for at se varerne. De, der ser portalen<\/a> , har kun adgang til at se de funktioner, som du og dit team deler. For eksempel kan visningsmuligheden v\u00e6re begr\u00e6nset til selvanmodede varer eller i henhold til kundeorganisationer. Der er flere visningsmuligheder tilg\u00e6ngelige i OneDesks portal. Teammedlemmer kan v\u00e6lge de bedste kriterier i henhold til seerpublikummet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Da portalen giver seeren statustjek og serverer en billetfremskridtsporing, kan du og dit team v\u00e6lge de funktioner og egenskaber, du vil vise. Funktionerne inkluderer filterpaneler, der giver seeren mulighed for at beslutte, om de vil se selvanmodede elementer eller alle elementer, som de f\u00f8lger. Varer kan spores i henhold til status, projekter eller varetype. OneDesk-portalfunktioner giver ogs\u00e5 brugere mulighed for at se billettype i henhold til dens sorteringstype: trending, nylig og popul\u00e6r. Du kan v\u00e6lge egenskaber, som billetanmoderen kan se. Egenskaber s\u00e5som fuldf\u00f8rt procent, prioritet og mere er tilg\u00e6ngelige for dig at v\u00e6lge baseret p\u00e5 dine kundetyper.<\/p>\n

Du kan nemt oprette din hjemmesideportal ved at inds\u00e6tte javascriptet p\u00e5 dine hjemmesidesider. Ved at g\u00e5 til dine administrative indstillinger i OneDesk, klik p\u00e5 kundeapplikationer og rul ned for at finde S\u00e6t kundeappen p\u00e5 dit websted. Klik p\u00e5 Generer Snippet og inds\u00e6t javascriptet p\u00e5 din webside.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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IT Service Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Opret en IT-serviceportal, hvor interne medarbejdere kan indsende supportbilletter eller se status for deres anmodede vare. Interne medarbejdere kan henvises til Knowledgebase-<\/a> applikationen for at f\u00f8lge de trinvise artikler eller moduler til ofte stillede sp\u00f8rgsm\u00e5l. Dette eliminerer opkaldstider eller lange e-mailtr\u00e5de for at kommunikere problemet. Det giver ogs\u00e5 brugerne mulighed for selv at l\u00f8se simple tekniske problemer og g\u00f8r det muligt for agenter at fokusere p\u00e5 mere kritiske opgaver. IT-serviceportalen kunne vise opdateringerne p\u00e5 den medarbejders\u00f8nskede supportbillet. For eksempel kan seere tjekke de skiftende livscyklusstatusser for deres supportbillet og f\u00e5 en id\u00e9 om, hvordan it-teamet tager skridt til at l\u00f8se deres billet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"opgaver\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Kundeportal\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Helpdesk kundeportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ved at oprette en helpdesk-kundeportal giver du dine kunder besked om de foranstaltninger, du tager for at l\u00f8se deres problemer. En kundeportal giver st\u00f8rre gennemsigtighed i din arbejdsgang og giver dine kunder mulighed for at forblive mere informeret om fremskridt med anmodningen. Egenskaber som serviceniveauaftaler<\/a> , varighed, omkostninger, fuldf\u00f8rt procent kan vises til kunderne. Kundeportalen kan tilbyde forskellige former for visningsmuligheder ud over selvanmodning og anmodning p\u00e5 vegne af din kundes organisation. Anmodere kan overv\u00e5ge det fulgte element eller se alle offentliggjorte ressourcer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTilmeld dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Helpdesk Portal Software En helpdesk-portal fungerer som en selvbetjeningsplatform for kunder og interne medarbejdere i en organisation. I sin kerne er en portal et informationscenter for slutbrugere, der giver dem selvhj\u00e6lpsressourcer til almindelige tekniske problemer. De selvstyrede ressourcer g\u00f8r det muligt for brugerne selv at l\u00f8se fejl, hvilket eliminerer lange ventetider p\u00e5 opkald. Som et […]<\/p>\n","protected":false},"author":24,"featured_media":119672,"parent":119292,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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