{"id":122179,"date":"2021-07-20T15:52:40","date_gmt":"2021-07-20T15:52:40","guid":{"rendered":"https:\/\/onedesk.com\/help-desk-mobil-app\/"},"modified":"2022-03-07T16:23:29","modified_gmt":"2022-03-07T16:23:29","slug":"help-desk-mobil-app","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/help-desk-mobil-app\/","title":{"rendered":"Mobil Help Desk-app"},"content":{"rendered":"\t\t
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Mobil Help Desk-app<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Mobil\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Mobil Help Desk-app<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk giver dig en mobil helpdesk-app, s\u00e5 du kan overv\u00e5ge de indg\u00e5ende supportbilletter fra kunder eller interne brugere. At have en mobil helpdesk-software giver dig mulighed for at bruge OneDesks billetapplikation, hvor dine interne brugere kan logge supportproblemer og inkludere andre detaljer i beskrivelsen af billetten. Derfra kan dit interne team bestemme prioriteten af disse billetter og tildele dem til specifikke agenter. Du kan bruge brugerdefinerede felter, beskrivelser og vedh\u00e6fte filer til at inds\u00e6tte yderligere oplysninger i billetten alt sammen fra den mobile helpdesk-software. Hvis du har brug for at forh\u00f8re dig mere om den p\u00e5g\u00e6ldende billet, kan du bruge samtaletr\u00e5dene til at kommunikere enten med kunden eller dit supportteam. At have en mobil helpdesk-software betyder at f\u00e5 hurtige svar fra dit supportteam, hvilket er afg\u00f8rende for at yde den bedste service til dine kunder.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Billeth\u00e5ndtering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mobil helpdesk-administration er gjort let med OneDesk, da du kan se alle de billetter, der er tildelt dig direkte fra din mobilenhed. Ved at have et supportteam bliver alle supportbilletter logget de rigtige steder og sikrer, at billetterne er nemme at finde. Derudover g\u00f8r det det nemmere for dit supportteam at finde alle de relevante oplysninger, de har brug for, hvis der tidligere er modtaget lignende supportbilletter. At have en mobil helpdesk-administration g\u00f8r kommunikationen med anmoderen af supportbilletten nemmere, da sp\u00f8rgsm\u00e5l kan besvares direkte i samtaletr\u00e5den<\/a> , og anmoderen vil blive underrettet om denne samtale via e-mail. Fordelen ved at kunne se supportbilletter p\u00e5 en mobil helpdesk-administrationssoftware er, at du kan identificere tendenserne i dine supportbilletter og problemer, som kunderne har for at skitsere svagheder og foresl\u00e5, hvad der kan forbedres.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Billetvisning\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"OneDesk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Mobil app funktioner<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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En mobil helpdesk er fordelagtig til at logge, spore og administrere dine supportbilletter. OneDesk giver dig mulighed for at oprette nye billetter eller se eksisterende, hvorved du kan administrere status for billetter. Hvis en billet er blevet l\u00f8st, kan du nemt \u00e6ndre livscyklusstatus p\u00e5 den mobile helpdesk til lukket. Dette giver dig mulighed for at bortfiltrere billetter, der allerede er blevet behandlet, s\u00e5 du og dit team kan fokusere p\u00e5 billetter, der kr\u00e6ver \u00f8jeblikkelig hj\u00e6lp. Herfra kan du anvende yderligere filtre til kun at se billetter med h\u00f8j prioritet, s\u00e5 du ved, hvad der skal tages h\u00e5nd om s\u00e5 hurtigt som muligt. Du kan ogs\u00e5 se dine serviceniveauaftaler<\/a> p\u00e5 disse billetter, hvis du har konfigureret dem i administrationsindstillingerne. De vil blive afspejlet i detaljerne p\u00e5 en billet, og du kan se, om du opn\u00e5r din typiske svartid.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Help Desk-app til iOS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk giver dig en helpdesk iOS-applikation, der giver dig mulighed for at engagere dig grundigt i kundesupport selv fra en mobilapplikation. Dette betyder, at dit supportteam kan svare p\u00e5 samtaletr\u00e5de direkte fra helpdesk iOS-appen for at give \u00f8jeblikkelige svar. Helpdesk-appen til iOS<\/a> giver dig mulighed for at oprette forskellige typer billetter, der er blevet aktiveret i administrationsindstillingerne, s\u00e5 du kan tilknytte hvilket dom\u00e6ne denne billet refererer til. Derudover kan du bruge brugerdefinerede felter til at fange endnu flere oplysninger i forhold til dom\u00e6net. For eksempel, hvis du har en billettype til fejlrelaterede problemer, kan du oprette et brugerdefineret felt til det operativsystem, kunden bruger. Dette vil hj\u00e6lpe dig med at guide dig i den rigtige sp\u00f8rgsm\u00e5lslinje og give dig mulighed for at have alle de n\u00f8dvendige oplysninger til at give den rette assistance til kunden.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Help Desk-app til Android<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk giver dig en helpdesk Android-app til at interagere med kunder og interne brugere og oprette billetter ud fra deres problemer. OneDesk giver dig mulighed for at vedh\u00e6fte filer til billetter for yderligere information. For eksempel, hvis en kunde giver et sk\u00e6rmbillede fra en fejlrapport, kan du nemt f\u00e5 adgang til dette fra din mobilenhed via helpdesk-appen til Android<\/a> og \u00e5bne dokumentet og se, hvilken type problem de har. Dette giver dig mulighed for korrekt at n\u00e5 ud til de n\u00f8dvendige agenter, der er i stand til at hj\u00e6lpe dig og foresp\u00f8rge mere information om billetten ved at bruge de private svar i billettens samtaletr\u00e5d. Dette giver dig mulighed for at kommunikere med dine teammedlemmer uden at underrette kunden, og n\u00e5r du har samlet alle oplysningerne, vil du v\u00e6re i stand til at oprette en offentlig svartr\u00e5d for at informere kunden og give dem den n\u00f8dvendige service og trin til at l\u00f8se deres problem .<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Yderligere l\u00e6sning fra vores blog:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hvordan et olieselskab bruger helpdesk-systemet<\/a>
Hvordan et rejsebureau bruger helpdesk-systemet<\/a>
Helpdesk for ingeni\u00f8rfirmaer<\/a>
Helpdesk Software sammenligninger<\/a>
Helpdesk-software til Managed Service Provider<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Mobil Help Desk-app Mobil Help Desk-app OneDesk giver dig en mobil helpdesk-app, s\u00e5 du kan overv\u00e5ge de indg\u00e5ende supportbilletter fra kunder eller interne brugere. At have en mobil helpdesk-software giver dig mulighed for at bruge OneDesks billetapplikation, hvor dine interne brugere kan logge supportproblemer og inkludere andre detaljer i beskrivelsen af billetten. Derfra kan dit […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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\/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobil Help Desk App-l\u00f8sning | Funktioner | OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk giver dig en mobil helpdesk-app, s\u00e5 du kan overv\u00e5ge og administrere de indg\u00e5ende supportbilletter fra kunder og interne brugere.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/da\/help-desk-mobil-app\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-07T16:23:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/OneDesk-Android-e1586981757649.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta 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