{"id":122450,"date":"2021-07-20T15:59:16","date_gmt":"2021-07-20T15:59:16","guid":{"rendered":"https:\/\/onedesk.com\/brugssag\/omnichannel\/"},"modified":"2025-06-19T13:52:17","modified_gmt":"2025-06-19T13:52:17","slug":"omnichannel","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/brugssag\/omnichannel\/","title":{"rendered":"Omnichannel"},"content":{"rendered":"\t\t
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OneDesk til Omnichannel Communication<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Indsaml billetter fra e-mails, chats, formularer og mere, alt sammen i \u00e9n applikation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTilmeld dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Opret nemt billetter fra e-mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesks flerkanals ticketsystem indsamler supportsager fra forskellige kanaler og organiserer dem p\u00e5 en centraliseret platform. Forbind din support-e-mail direkte. Indg\u00e5ende e-mails bliver automatisk til tickets. OneDesk’s billetsystem hj\u00e6lper dig med at prioritere, tildele og administrere kundeanmodninger effektivt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Aktiv\u00e9r livechat<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Tilf\u00f8j livechat til dit websted med blot et par trin. Livechat \u00f8ger kundetilfredsheden og fremmer engagement med potentielle kunder. Med OneDesk kan du nemt konvertere livechatsamtaler til supportsager. Disse samtaler kan derefter forts\u00e6tte via e-mail eller kundeportalen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Optag med brugerdefinerede webformularer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Opret webformularer til at im\u00f8dekomme forskellige typer kundehenvendelser. Tilpas webformularer for at indsamle alle n\u00f8dvendige oplysninger p\u00e5 \u00e9n gang. Webformularer fjerner manglerne ved e-mail-foresp\u00f8rgsler og s\u00e6nker billetopl\u00f8sningstiden betydeligt. Nye formularindtastninger modtages som supportsager. Som altid kan kunderne forts\u00e6tte samtalen fra chat, e-mail eller portalen. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Skab en bedre oplevelse med selvbetjening<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk tilbyder kraftfulde selvbetjeningsapplikationer, der giver dine kunder mulighed for selv at l\u00f8se deres problemer.  Vidensbasen er det centrale knudepunkt for artikler, vejledninger og guider. Aktiver kommentarer for at oprette et f\u00e6llesskabsforum. Portalen giver kunderne mulighed for at se og kommunikere om deres billetter.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Svar hurtigt med AI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u00f8s problemer hurtigere og betjen flere kunder med en AI-agent. Din personlige AI er tr\u00e6net p\u00e5 dit eget indhold – vidensbaseartikler, svar eller websider. Det betyder, at din AI kun giver relevante svar. Din AI kan besvare sp\u00f8rgsm\u00e5l fra chatten, vidensbasen og formularer. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Integrer med andre kanaler<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Tilf\u00f8j endnu flere kanaler med integrationer. OneDesk integrerer<\/a> med nogle af dine yndlingsv\u00e6rkt\u00f8jer s\u00e5som Microsoft Teams, Slack, Google Workspace, Wix og mange flere. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Kontekstuel kunde- og teamkommunikation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hold styr p\u00e5 al din kundekommunikation \u00e9t sted. Diskuter billetopdateringer med dine kunder, og download vedh\u00e6ftede filer med et enkelt klik. OneDesk g\u00f8r det nemt for dig at samarbejde med dine kunder og modtage deres feedback gennem hele processen. <\/p>

Samarbejd med dine teammedlemmer for hurtigt at l\u00f8se kundeanmodninger. Med OneDesk kan du oprette samtaler direkte fra ticket’en. N\u00e6vn dine teammedlemmer ved at tagge dem i samtaler og g\u00f8r opm\u00e6rksom p\u00e5 billetter og delte dokumenter.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Kom i gang gratis<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vurder OneDesk selv med vores helt gratis 14-dages pr\u00f8veperiode. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tKom i gang gratis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

OneDesk til Omnichannel Communication Indsaml billetter fra e-mails, chats, formularer og mere, alt sammen i \u00e9n applikation. Tilmeld dig gratis! Opret nemt billetter fra e-mail OneDesks flerkanals ticketsystem indsamler supportsager fra forskellige kanaler og organiserer dem p\u00e5 en centraliseret platform. Forbind din support-e-mail direkte. Indg\u00e5ende e-mails bliver automatisk til tickets. OneDesk’s billetsystem hj\u00e6lper dig med […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":122449,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-122450","page","type-page","status-publish","hentry"],"yoast_head":"\nOmnichannel | Helpdesk og projektstyringssoftware | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk er en omnichannel-softwarel\u00f8sning til helpdesk og projektledelsesbehov. L\u00e6r mere om, hvordan du opn\u00e5r dette med OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/da\/brugssag\/omnichannel\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel | Helpdesk og projektstyringssoftware | OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk er en omnichannel-softwarel\u00f8sning til helpdesk og projektledelsesbehov. 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