{"id":152944,"date":"2021-12-16T21:06:52","date_gmt":"2021-12-16T21:06:52","guid":{"rendered":"https:\/\/onedesk.com\/funktioner-indeks\/vidensbase\/"},"modified":"2023-08-08T19:00:54","modified_gmt":"2023-08-08T19:00:54","slug":"vidensbase","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/funktioner-indeks\/vidensbase\/","title":{"rendered":"Vidensbase"},"content":{"rendered":"\t\t
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Videnbase applikation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t<\/p>\n

Forbedre kundetilfredsheden og muligg\u00f8r selvbetjening med OneDesk videnbasev\u00e6rkt\u00f8j.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTilmeld dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Oprethold n\u00f8jagtige og opdaterede oplysninger<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Vidensbase-artikler kan nemt oprettes, opdateres og publiceres fra OneDesk. Spor eller ops\u00e6t meddelelser om \u00e6ndringer i artiklerne. Disse funktioner sikrer, at dit team leverer de mest opdaterede oplysninger. Vidensbaseartikler kan endda have billeder, vedh\u00e6ftede filer eller indlejrede videoer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"vidensbase\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"kunde\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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S\u00f8gbart vidensbasev\u00e6rkt\u00f8j til selvbetjening<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Kunder \u00f8nsker ikke konstant at skulle kontakte dig for at f\u00e5 svar p\u00e5 deres sp\u00f8rgsm\u00e5l. Forbedre din kundes oplevelse ved at bruge en vidensbase, hvor de selv kan tjene til at finde den information, de har brug for. Mange kunder foretr\u00e6kker at s\u00f8ge svar p\u00e5 egen h\u00e5nd. OneDesks videnbasev\u00e6rkt\u00f8j giver dine kunder mulighed for at s\u00f8ge gennem din database med artikler for at finde de svar, de leder efter.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Spar tid til dit supportteam<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dit helpdesk<\/a> -supportteam har ikke tid til at skrive pr\u00e6cise og detaljerede svar p\u00e5 hver kundeforesp\u00f8rgsel. Det er her, at de kan spare tid ved at bruge OneDesks vidensbase. Agenter kan s\u00f8ge i databasen og blot linke til en forudskrevet og kurateret artikel, der er blevet kontrolleret for n\u00f8jagtighed. Dette sparer tid, n\u00e5r de yder kundesupport og sikrer, at kunden f\u00e5r information og hj\u00e6lp af den bedste kvalitet.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"knowledge\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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En brugerdefinerbar videnbaseapplikation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ops\u00e6t artikler og kategorier, der passer bedst til din virksomheds behov. Konfigurer farverne og logoerne for din vidensbase, s\u00e5 den passer til dit brand. Inkluder videnbasen i den integrerede webwidget<\/a> , giv et direkte link eller indlejr i en iFrame.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u00c5ben eller privat videnbase<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Du kan kr\u00e6ve, at kunderne logger ind, f\u00f8r de f\u00e5r adgang til vidensbaseartikler, eller du kan holde dine artikler offentlige for alle. Du kan tillade enhver kunde at registrere eller invitere dem personligt. Med muligheden for ogs\u00e5 at oprette flere videnbaser, kan du konfigurere OneDesk videnbasev\u00e6rkt\u00f8jet, s\u00e5 det passer til din virksomheds unikke behov.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"education\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"multiple\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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En intern eller kundebaseret videnbaseret l\u00f8sning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Har du brug for en vidensbase til at hj\u00e6lpe ombord p\u00e5 eller til at st\u00f8tte dit team i at udf\u00f8re deres opgaver? OneDesk videnbasen kan ogs\u00e5 bruges internt. Derudover giver OneDesk dig mulighed for at oprette flere vidensbaser,<\/a> s\u00e5 du kan st\u00f8tte dine kunder og teams.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Mobilvenligt videnbasev\u00e6rkt\u00f8j <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Agenter kan skrive, redigere eller udgive nye artikler selv fra deres telefon. Kunder kan p\u00e5 den anden side l\u00e6se artikler fra hvor som helst med den mobilvenlige videnbaseapplikation<\/a> .<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"mobil\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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L\u00e6ringsressourcer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Brug af vidensbasen<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u00e6r om oprettelse og ops\u00e6tning af din videnbaseapplikation i OneDesk.<\/p>\n

L\u00e6s mere>> <\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Web-widget<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u00e6r om brugen af webstedswidgetten, som giver kunderne supportkanaler fra dit websted.<\/p>\n

L\u00e6s mere>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Tilf\u00f8jelse af kundeapps til dit websted<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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L\u00e6r, hvordan du tilf\u00f8jer videnbasen eller andre kundeapps til dit websted.<\/p>\n

L\u00e6s mere>><\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tTilmeld dig gratis!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Videnbase applikation Forbedre kundetilfredsheden og muligg\u00f8r selvbetjening med OneDesk videnbasev\u00e6rkt\u00f8j. Sign up free! Oprethold n\u00f8jagtige og opdaterede oplysninger Vidensbase-artikler kan nemt oprettes, opdateres og publiceres fra OneDesk. Spor eller ops\u00e6t meddelelser om \u00e6ndringer i artiklerne. Disse funktioner sikrer, at dit team leverer de mest opdaterede oplysninger. Vidensbaseartikler kan endda have billeder, vedh\u00e6ftede filer eller indlejrede […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":151670,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-152944","page","type-page","status-publish","hentry"],"yoast_head":"\nVidensbase | Funktioner | OneDesk HelpDesk-software<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk- og projektstyringssoftware i \u00e9t. OneDesks vidensbase g\u00f8r det nemt at opdatere og vedligeholde information.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/da\/funktioner-indeks\/vidensbase\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vidensbase | Funktioner | OneDesk HelpDesk-software\" \/>\n<meta property=\"og:description\" content=\"OneDesk er helpdesk- og projektstyringssoftware i \u00e9t. 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