{"id":154772,"date":"2021-12-20T15:16:37","date_gmt":"2021-12-20T15:16:37","guid":{"rendered":"https:\/\/onedesk.com\/billet-routing-arbejdsgange\/"},"modified":"2022-03-30T21:26:55","modified_gmt":"2022-03-30T21:26:55","slug":"billet-routing-arbejdsgange","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/billet-routing-arbejdsgange\/","title":{"rendered":"Billetrouting &amp; arbejdsgange"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154772\" class=\"elementor elementor-154772 elementor-144073\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b283a43 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b283a43\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57cdb620\" data-id=\"57cdb620\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35f57d84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35f57d84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5a49cf69\" data-id=\"5a49cf69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46ed1bc5 elementor-widget elementor-widget-heading\" data-id=\"46ed1bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Indholdsfortegnelse<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e3644 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8e3644\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157371\"><a href=\"https:\/\/onedesk.com\/da\/foerste-10-minutter-i-onedesk\/\" class=\"elementor-item menu-link\">De f\u00f8rste 10 minutter i OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157372\"><a href=\"https:\/\/onedesk.com\/da\/onboarding-dit-team\/\" class=\"elementor-item menu-link\">Onboarding af dit team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157373\"><a href=\"https:\/\/onedesk.com\/da\/abonnerer-going-pro\/\" class=\"elementor-item menu-link\">Abonner &amp; Going Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157414\"><a href=\"https:\/\/onedesk.com\/da\/gaar-live-til-kunder\/\" class=\"elementor-item menu-link\">G\u00e5r live til kunderne<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157415\"><a href=\"https:\/\/onedesk.com\/da\/billet-routing-arbejdsgange\/\" class=\"elementor-item menu-link\">Billetrouting &amp; arbejdsgange<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157416\"><a href=\"https:\/\/onedesk.com\/da\/projekt-ledelse-opgave-arbejdsgange\/\" class=\"elementor-item menu-link\">Projektledelse og arbejdsgange<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157417\"><a href=\"https:\/\/onedesk.com\/da\/kommunikere-med-kunder\/\" class=\"elementor-item menu-link\">Kommunikerer med kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157418\"><a href=\"https:\/\/onedesk.com\/da\/spor-arbejde\/\" class=\"elementor-item menu-link\">Sporingsarbejde<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8e3644\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157371\"><a href=\"https:\/\/onedesk.com\/da\/foerste-10-minutter-i-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">De f\u00f8rste 10 minutter i OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157372\"><a href=\"https:\/\/onedesk.com\/da\/onboarding-dit-team\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboarding af dit team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157373\"><a href=\"https:\/\/onedesk.com\/da\/abonnerer-going-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Abonner &amp; Going Pro<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157414\"><a href=\"https:\/\/onedesk.com\/da\/gaar-live-til-kunder\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">G\u00e5r live til kunderne<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157415\"><a href=\"https:\/\/onedesk.com\/da\/billet-routing-arbejdsgange\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Billetrouting &amp; arbejdsgange<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157416\"><a href=\"https:\/\/onedesk.com\/da\/projekt-ledelse-opgave-arbejdsgange\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Projektledelse og arbejdsgange<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157417\"><a href=\"https:\/\/onedesk.com\/da\/kommunikere-med-kunder\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Kommunikerer med kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157418\"><a href=\"https:\/\/onedesk.com\/da\/spor-arbejde\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Sporingsarbejde<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-557cd4b3 elementor-widget elementor-widget-heading\" data-id=\"557cd4b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Dykning dybere<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d77d17a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"d77d17a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157460\"><a href=\"https:\/\/onedesk.com\/da\/tilpasse-din-arbejdsgang\/\" class=\"elementor-item menu-link\">Tilpasning af dit arbejdsflow<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157461\"><a href=\"https:\/\/onedesk.com\/da\/tilpasse-dine-bruger-oplevelse\/\" class=\"elementor-item menu-link\">Tilpasning af dine brugeres oplevelse<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157462\"><a href=\"https:\/\/onedesk.com\/da\/tilpasse-dine-kunder-oplevelse\/\" class=\"elementor-item menu-link\">Tilpasning af dine kunders oplevelse<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157463\"><a href=\"https:\/\/onedesk.com\/da\/administrerende-brugere\/\" class=\"elementor-item menu-link\">H\u00e5ndtering af brugere<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157464\"><a href=\"https:\/\/onedesk.com\/da\/administrerende-kunder\/\" class=\"elementor-item menu-link\">H\u00e5ndtering af kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157515\"><a href=\"https:\/\/onedesk.com\/da\/onedesk-vidensbase\/\" class=\"elementor-item menu-link\">OneDesk vidensbase<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157516\"><a href=\"https:\/\/onedesk.com\/da\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157517\"><a href=\"https:\/\/onedesk.com\/da\/onedesk-klient-portal\/\" class=\"elementor-item menu-link\">OneDesk-klientportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157518\"><a href=\"https:\/\/onedesk.com\/da\/analyser\/\" class=\"elementor-item menu-link\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d77d17a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157460\"><a href=\"https:\/\/onedesk.com\/da\/tilpasse-din-arbejdsgang\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tilpasning af dit arbejdsflow<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157461\"><a href=\"https:\/\/onedesk.com\/da\/tilpasse-dine-bruger-oplevelse\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tilpasning af dine brugeres oplevelse<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157462\"><a href=\"https:\/\/onedesk.com\/da\/tilpasse-dine-kunder-oplevelse\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tilpasning af dine kunders oplevelse<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157463\"><a href=\"https:\/\/onedesk.com\/da\/administrerende-brugere\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">H\u00e5ndtering af brugere<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157464\"><a href=\"https:\/\/onedesk.com\/da\/administrerende-kunder\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">H\u00e5ndtering af kunder<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157515\"><a href=\"https:\/\/onedesk.com\/da\/onedesk-vidensbase\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk vidensbase<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157516\"><a href=\"https:\/\/onedesk.com\/da\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk Live Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157517\"><a href=\"https:\/\/onedesk.com\/da\/onedesk-klient-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-klientportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157518\"><a href=\"https:\/\/onedesk.com\/da\/analyser\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytics<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-347f5d15\" data-id=\"347f5d15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e36bd22 elementor-widget elementor-widget-html\" data-id=\"2e36bd22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>I OneDesk har du meget kontrol over, hvor dine billetter kommer fra, hvor de bliver dirigeret til og meget mere.<\/p>\n<\/br>\n<h2>Indfangning af billetter<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Capturing-Tickets.png\" alt=\"Indfangning af billetter\" width=\"800\" class=\"alignleft size-full wp-image-139840\"><\/center>\n<br>\n<p>Du kan f\u00e5 en billet eller opgave (elementer) til OneDesk p\u00e5 en af f\u00f8lgende m\u00e5der: indfange e-mails fra din support-e-mailadresse, ved hj\u00e6lp af en intern vareoprettelsesformular, kundevendte vareformularer, live chat, import af varer fra andre systemer eller gennem integrationer og API.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">L\u00e6r mere om billetindsamling her.<\/a><\/p>\n<br>\n<h2>Billetruting<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Ticket-Routing.png\" alt=\"Billetruting\" width=\"800\" class=\"alignleft size-full wp-image-139854\"><\/center>\n<br>\n<p>Rut billetter og opgaver (genstande) i enhver fase af deres livscyklus til, hvor de skal hen. Du kan bruge OneDesks workflow-automatiseringer til automatisk at dirigere elementer til projekter, individuelle teammedlemmer, teams, ved round-robin og mere. Minimer den tid, du bruger p\u00e5 at f\u00e5 varer til den rigtige person eller placering.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\">L\u00e6s mere om billetruting her.<\/a><\/p>\n<br>\n<h2>L\u00f8sning af billetter<\/h2>\n<br>\n<p>N\u00e5r billetterne str\u00f8mmer ind i din OneDesk, skal du finde ud af, hvilke du skal arbejde p\u00e5, og tackle dem med h\u00f8jeste prioritet. Det er her, tilpassede visninger kommer ind.<\/p>\n\n<p><b>Brugerdefinerede visninger til dine billetter<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Custom-Views-for-Your-Tickets.jpg\" alt=\"Brugerdefinerede visninger til dine billetter\" width=\"800\" class=\"alignleft size-full wp-image-139873\">\n<br>\n<p>I OneDesk kan du oprette brugerdefinerede visninger, der viser dig en filtreret visning af billetter i de projekter, der er tildelt dig. Brug filtrene til at oprette brugerdefinerede visninger, der giver dig mulighed for at se, hvilke billetter der er blevet tildelt dig, og sortere dem efter prioritet. Eller generer andre nyttige visninger, der kan hj\u00e6lpe med at fremskynde din billetopl\u00f8sningstid.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\">F\u00e5 mere at vide om tilpassede visninger her.<\/a><\/p>\n<br>\n<p><b>Arbejder p\u00e5 en billet<\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Working-on-a-Ticket-1.png\" alt=\"Arbejder p\u00e5 en billet\" width=\"800\" class=\"alignleft size-full wp-image-139944\"><\/center>\n<br>\n<p>Det meste af det n\u00f8dvendige arbejde for at l\u00f8se en billet kan udf\u00f8res i billettens detaljepanel. Du kan tale med kunder, se vedh\u00e6ftede filer, opdatere billetstatus og mere fra \u00e9n visning.<\/p>\n\n<p><a href=\"https:\/\/onedesk.com\/da\/funktioner-indeks\/arbejder-paa-en-billet-eller-opgave\/\">L\u00e6s mere om detaljepanelet her.<\/a><\/p>\n<br>\n<b>Kommunikerer med kunder<\/b>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-Customers.png\" alt=\"Kommunikerer med kunder\" width=\"800\" class=\"alignleft size-full wp-image-139895\"><\/center>\n<br>\n<p>I OneDesk beh\u00f8ver du ikke v\u00e6re ligeglad med, hvor kommunikationen kommer fra eller g\u00e5r til; OneDesk tager sig af detaljerne. Uanset om kunderne kommunikerer med dig via kundeapps, e-mail eller live chat, er al kommunikation centraliseret i OneDesk. Send tekst, links, billeder, vedh\u00e6ftede filer og mere, OneDesk f\u00e5r din kommunikation til den kanal, din kunde bruger.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\">L\u00e6s mere om kundekommunikation her.<\/a><\/p>\n<br>\n<p><b>Kommunikerer med dit team <\/b><\/p>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Communicating-with-your-Team.png\" alt=\"Communicating with your Team\" width=\"800\" class=\"alignleft size-full wp-image-139906\"><\/center>\n<br>\n<p>OneDesk lader dig holde kontakten med dine brugere og teams for at sikre, at I alle arbejder p\u00e5 samme side. Du kan \u00e6ndre dine brugerindstillinger for at bestemme, hvad du f\u00e5r besked om, og bruge mobilappen til at kommunikere med andre brugere, kunder eller opdatere dine opgaver fra din telefon. En messenger-applikation i OneDesk centraliserer al indg\u00e5ende kommunikation, s\u00e5 du aldrig g\u00e5r glip af nogen beskeder.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\">L\u00e6s mere om teamkommunikation her.<\/a><\/p>\n<br>\n<p><b>Opdatering af billetstatusser<\/b><\/p>\n<br>\n<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Updating-Ticket-Statuses.png\" alt=\"Opdatering af billetstatusser\" width=\"800\" class=\"alignleft size-full wp-image-139931\">\n<br>\n<p>I OneDesk kan dine billetstatusser \u00e6ndres manuelt eller ved automatiseringer, som du ops\u00e6tter baseret p\u00e5 specifikke triggere. Du kan konfigurere dine egne brugerdefinerede statusser i din OneDesk baseret p\u00e5 din unikke arbejdsgang.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">L\u00e6r om statusser her.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/going-live-to-customers\/';\"><Previous{{{wpml_tag_111}}}\n{{{wpml_tag_112}}}Next ><\/button><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Indholdsfortegnelse Dykning dybere I OneDesk har du meget kontrol over, hvor dine billetter kommer fra, hvor de bliver dirigeret til og meget mere. Indfangning af billetter Du kan f\u00e5 en billet eller opgave (elementer) til OneDesk p\u00e5 en af f\u00f8lgende m\u00e5der: indfange e-mails fra din support-e-mailadresse, ved hj\u00e6lp af en intern vareoprettelsesformular, kundevendte vareformularer, live [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154772","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Billetsystem og rutef\u00f8ring | OneDesk HelpDesk &amp; PM Onboarding Guide<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk- og projektstyringssoftware i \u00e9n applikation. 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