{"id":155260,"date":"2021-12-20T16:04:48","date_gmt":"2021-12-20T16:04:48","guid":{"rendered":"https:\/\/onedesk.com\/funktioner-indeks\/klient-kommunikation-samarbejde\/"},"modified":"2024-06-20T20:51:13","modified_gmt":"2024-06-20T20:51:13","slug":"klient-kommunikation-samarbejde","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/funktioner-indeks\/klient-kommunikation-samarbejde\/","title":{"rendered":"Kundekommunikation og samarbejde"},"content":{"rendered":"\t\t
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Kundekommunikation og samarbejde<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk lader dig nemt kommunikere og samarbejde med dine kunder. Kunder kan v\u00e6lge at kommunikere gennem deres foretrukne kanal, og samtaler er centraliseret i OneDesk. Hold samtaler knyttet til relevante opgave-, billet- eller projektdetaljer, og spor alle dine samtaler i realtid.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Centralisere kommunikation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk giver dig mulighed for at sende en direkte besked til dine kunder. Kunder kan modtage beskeder direkte til deres e-mail, klientportalen, livechatten eller til integrerede<\/a> apps. B\u00e5de agenter og kunder har fleksibiliteten til at v\u00e6lge deres foretrukne kommunikationskanal. Uanset hvad er kommunikationen centraliseret i OneDesk. Du kan have samtaler knyttet til og knyttet til billetter, opgaver og projekter, s\u00e5 kommunikation er i kontekst. Messenger-appen<\/a> er, hvor du kan f\u00e5 adgang til alle dine samtaler.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n E-mail til billet\n \n <\/h3>\n
\n Tilslut dine O365- eller Google-e-mail-konti direkte. Eller videresend automatisk enhver indbakke til OneDesk. Alle indkommende e-mails bliver fanget som billetter<\/a> . Al vigtig information er fanget. Kunder vil modtage efterf\u00f8lgende kommunikation, du laver p\u00e5 billetten, direkte til deres egen indbakke. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Kundeportal\n \n <\/h3>\n
\n OneDesk lader dine kunder kommunikere og samarbejde med dig gennem en kundeportal . De kan f\u00f8lge op og holde sig opdateret p\u00e5 billetter, sende nye oplysninger eller oprette nye billetter. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Integreret live chat \n \n <\/h3>\n
\n Tilf\u00f8j live chat messenger til dit websted for at lette realtidsmeddelelser med kunder og kundeemner. L\u00f8s problemer hurtigt, engager kundeemner, eller opret billetter fra chats. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Kundesamarbejde<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk giver dine kunder mulighed for at samarbejde med dig om projekter. Kommunikation findes p\u00e5 projekt- og opgaveniveau. Dette lader dig v\u00e6lge, hvem du vil have involveret i dine diskussioner, og for at anmode om flere oplysninger og ressourcer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Opgaveportal\n \n <\/h3>\n
\n Sammen med billetter kan kunderne samarbejde om projektopgaver fra kundeportalen. Arbejd sammen med dine kunder ved at give dem mulighed for at dele opgavedetaljer, tilf\u00f8je vedh\u00e6ftede filer eller oprette diskussioner. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n In-tekstbeskeder\n \n <\/h3>\n
\n Send e-mails eller beskeder om billetter og projektopgaver. Samtaler er knyttet direkte til detaljerne i relevant arbejde, hvilket holder budskaber klare og i sammenh\u00e6ng. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Rapporteringsv\u00e6rkt\u00f8jer\n \n <\/h3>\n
\n Send detaljerede rapporter automatisk med OneDesks planlagte rapporteringsv\u00e6rkt\u00f8j. Du kan sende rapporter via e-mail til dine kolleger, kunder, leverand\u00f8rer eller interessenter. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Mere om kundekommunikation fra OneDesk-bloggen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tE-mail til billetflow – Indg\u00e5ende\/udg\u00e5ende ops\u00e6tning: Komplet vejledning\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tL\u00e6s mere \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tTilf\u00f8jelse af kundeapps til dit websted\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tOneDesk inkluderer flere kundevendte apps , som du kan bruge til at aktivere kommunikation med dine kunder. Apps inkluderer webwidget, messenger, portal, videnbase og webformularer. ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tL\u00e6s mere \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Kundekommunikation og samarbejde OneDesk lader dig nemt kommunikere og samarbejde med dine kunder. Kunder kan v\u00e6lge at kommunikere gennem deres foretrukne kanal, og samtaler er centraliseret i OneDesk. Hold samtaler knyttet til relevante opgave-, billet- eller projektdetaljer, og spor alle dine samtaler i realtid. Tilmeld dig gratis! Centralisere kommunikation OneDesk giver dig mulighed for at […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151670,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-155260","page","type-page","status-publish","hentry"],"yoast_head":"\nKundekommunikation og samarbejde | OneDesk HelpDesk Software App<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk og projektstyringssoftware p\u00e5 en enkelt platform. L\u00e6r om klientkommunikation og samarbejde i OneDesk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/da\/funktioner-indeks\/klient-kommunikation-samarbejde\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundekommunikation og samarbejde | OneDesk HelpDesk Software App\" \/>\n<meta property=\"og:description\" content=\"OneDesk er helpdesk og projektstyringssoftware p\u00e5 en enkelt platform. L\u00e6r om klientkommunikation og samarbejde i OneDesk.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/da\/funktioner-indeks\/klient-kommunikation-samarbejde\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-20T20:51:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/ClientCommunication.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Kundekommunikation og samarbejde | OneDesk HelpDesk Software App","description":"OneDesk er helpdesk og projektstyringssoftware p\u00e5 en enkelt platform. 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