{"id":260730,"date":"2023-10-27T18:11:30","date_gmt":"2023-10-27T18:11:30","guid":{"rendered":"https:\/\/onedesk.com\/indlejret-onboarding-guide-5\/"},"modified":"2024-01-12T16:28:09","modified_gmt":"2024-01-12T16:28:09","slug":"indlejret-onboarding-guide-5","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/","title":{"rendered":"Embedded Onboarding Guide Side 5"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260730\" class=\"elementor elementor-260730 elementor-259778\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-654e311 e-flex e-con-boxed e-con e-parent\" data-id=\"654e311\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52e249e elementor-widget elementor-widget-heading\" data-id=\"52e249e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Billetsalg og supportflow<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a5907c e-flex e-con-boxed e-con e-parent\" data-id=\"3a5907c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-14e0987 e-con-full e-flex e-con e-child\" data-id=\"14e0987\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb80864 elementor-widget elementor-widget-heading\" data-id=\"bb80864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Indhold i onboardingguiden:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-844e97e uael-nav-menu__breakpoint-mobile uael-nav-menu__align-left uael-submenu-icon-arrow uael-link-redirect-child uael-nav-menu-toggle-label-no elementor-widget elementor-widget-uael-nav-menu\" data-id=\"844e97e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-nav-menu uael-layout-vertical uael-nav-menu-layout\" data-layout=\"vertical\">\n\t\t\t\t<div role=\"button\" class=\"uael-nav-menu__toggle elementor-clickable\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Main Menu<\/span>\n\t\t\t\t\t<div class=\"uael-nav-menu-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-align-justify\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<nav class=\"uael-nav-menu__layout-vertical uael-nav-menu__submenu-arrow\" data-toggle-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-align-justify&quot;&gt;&lt;\/i&gt;\" data-close-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;far fa-window-close&quot;&gt;&lt;\/i&gt;\" data-full-width=\"yes\"><ul id=\"menu-1-844e97e\" class=\"uael-nav-menu\"><li id=\"menu-item-259728\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide\/\" class = \"uael-menu-item\">Embedded Onboarding Guide<\/a><\/li>\n<li id=\"menu-item-259729\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-2\/\" class = \"uael-menu-item\">Embedded Onboarding Guide Side2<\/a><\/li>\n<li id=\"menu-item-259730\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-3\/\" class = \"uael-menu-item\">Embedded Onboarding Guide Side 3<\/a><\/li>\n<li id=\"menu-item-259731\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-4\/\" class = \"uael-menu-item\">Embedded Onboarding Guide Side 4<\/a><\/li>\n<li id=\"menu-item-259780\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-5\/\" class = \"uael-menu-item\">Embedded Onboarding Guide Side 5<\/a><\/li>\n<li id=\"menu-item-259785\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-6\/\" class = \"uael-menu-item\">Embedded Onboarding Guide Side 6<\/a><\/li>\n<li id=\"menu-item-259786\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-7\/\" class = \"uael-menu-item\">Embedded Onboarding Guide Side 7<\/a><\/li>\n<\/ul><\/nav>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eed8258 e-con-full e-flex e-con e-child\" data-id=\"eed8258\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e397ad elementor-widget elementor-widget-heading\" data-id=\"7e397ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Indfangning af billetter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28b119a elementor-widget elementor-widget-text-editor\" data-id=\"28b119a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I det sidste onboarding-trin tilsluttede vi vores e-mail og implementerede vores kundeapplikationer. Disse er typisk de mest almindelige m\u00e5der, hvorp\u00e5 billetter fanges. Andre metoder omfatter fra knappen &#8216;Tilf\u00f8j&#8217;, via visse integrationer eller gennem import.  <\/p>\n<p>Med billetter p\u00e5 vej ind, lad os l\u00e6re, hvordan vi kan arbejde med vores kundesupport.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a0525 elementor-widget elementor-widget-heading\" data-id=\"f9a0525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rutebilletter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28709bf elementor-widget elementor-widget-text-editor\" data-id=\"28709bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk hj\u00e6lper dig med at sikre, at billetter ikke falder igennem. Du kan manuelt (se nedenfor) eller automatisk tildele og organisere billetter. Routing kan udf\u00f8res gennem automatiseringsregler. Automatiseringsregler giver dig mulighed for at sk\u00e6re ned p\u00e5 gentagne arbejde samt definere dine egne arbejdsgange.<\/p>\n<p>Automatiseringer:<\/p>\n<ul>\n<li>K\u00f8r p\u00e5 arbejdsemner (billetter, opgaver osv.)  <\/li>\n<li>Trigger p\u00e5 en defineret betingelse<\/li>\n<li>Udf\u00f8r derefter en eller flere handlinger<\/li>\n<\/ul>\n<p>For eksempel vil automatiseringsreglen p\u00e5 billedet nedenfor tildele alle indkommende billetter ved round robin til mine agenter.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afc2696 elementor-widget elementor-widget-image\" data-id=\"afc2696\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"351\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-768x351.webp\" class=\"attachment-medium_large size-medium_large wp-image-236128\" alt=\"automatisk rutebilletter\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-768x351.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-300x137.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign.webp 805w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc0dfed e-flex e-con-boxed e-con e-parent\" data-id=\"dc0dfed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc4b4fc elementor-widget elementor-widget-text-editor\" data-id=\"dc4b4fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk har nogle out-of-the-box automatiseringer, der kan fungere for dit team. Du kan se eller redigere dine automatiseringsregler eller oprette nye fra Administration&gt; Automationscenter.<\/p>\n<p>L\u00e6r mere:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b01863f4-331d-4f21-a4a7-40d94177aa58\" target=\"_blank\" rel=\"noopener\">Flere m\u00e5der at fange billetter p\u00e5<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9251dbe4-e2f5-4359-8953-c85eecba185a\" target=\"_blank\" rel=\"noopener\">Om automatiseringer <\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-807dc878-60ac-47d3-9f1a-06388327990a\" target=\"_blank\" rel=\"noopener\">Automatiseret routing<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2faa16e e-flex e-con-boxed e-con e-parent\" data-id=\"2faa16e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5c284d elementor-widget elementor-widget-heading\" data-id=\"f5c284d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Se og l\u00f8se billetter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8f619f elementor-widget elementor-widget-text-editor\" data-id=\"f8f619f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>N\u00e5r billetterne str\u00f8mmer ind i din OneDesk, skal du finde ud af, hvilke du skal arbejde p\u00e5 og tackle dem med h\u00f8jeste prioritet. Det er her, tilpassede visninger kommer ind. I OneDesk kan du oprette brugerdefinerede visninger, der sorterer, filtrerer eller grupperer billetter. Brug filtrene til at oprette brugerdefinerede visninger, der giver dig mulighed for at se, hvilke billetter der er blevet tildelt dig og sortere dem efter prioritet. Eller generer andre nyttige visninger, der kan hj\u00e6lpe med at fremskynde din billetopl\u00f8sningstid. Brugerdefinerede visninger kan gemmes p\u00e5 dit &#8216;visningssidepanel&#8217;, s\u00e5 du nemt kan se, hvad der skal g\u00f8res p\u00e5 tv\u00e6rs af teams og klienter.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ef8561 e-flex e-con-boxed e-con e-parent\" data-id=\"3ef8561\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d29c6a elementor-widget elementor-widget-video\" data-id=\"5d29c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/riAcNbY9N1g?si=Vqn3Vj3pb_Thps-b&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d031bb3 e-flex e-con-boxed e-con e-parent\" data-id=\"d031bb3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f9c498 elementor-widget elementor-widget-heading\" data-id=\"7f9c498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Arbejder med billetter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2875ad elementor-widget elementor-widget-text-editor\" data-id=\"a2875ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Det meste af det n\u00f8dvendige arbejde for at l\u00f8se en billet kan udf\u00f8res i billettens detaljepanel. Du kan tale med kunder, se vedh\u00e6ftede filer, opdatere billetstatus og mere fra \u00e9n visning.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7111978 e-flex e-con-boxed e-con e-parent\" data-id=\"7111978\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9fa459 elementor-widget elementor-widget-video\" data-id=\"c9fa459\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/HLgQw1koUR0?si=Ji6XTyucyFjT0e0T&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aebf309 e-flex e-con-boxed e-con e-parent\" data-id=\"aebf309\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-563f404 elementor-widget elementor-widget-heading\" data-id=\"563f404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kommunikerer med kunder og brugere<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a04b7c elementor-widget elementor-widget-text-editor\" data-id=\"5a04b7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Uanset om kunderne kommunikerer med dig via kundeapps, e-mail eller live chat, er al kommunikation centraliseret i OneDesk. Kommuniker i kontekst p\u00e5 et billetdetaljepanel. Se alle samtaler i Messenger, der er placeret yderst til venstre i sidebj\u00e6lken. Send tekst, links, billeder, vedh\u00e6ftede filer og mere, OneDesk f\u00e5r din kommunikation til den kanal, din kunde bruger.<\/p>\n<p>Du kan ogs\u00e5 holde kontakten med dine brugere og teams for at sikre, at I alle arbejder p\u00e5 samme side.<\/p>\n<p>Nedenfor er billetdetaljepanelet. L\u00e6r mere om at arbejde med billetter ved at holde mark\u00f8ren over tallene.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2438f9a elementor-widget elementor-widget-hotspot\" data-id=\"2438f9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;hotspot&quot;:[{&quot;_id&quot;:&quot;a5190fa&quot;,&quot;hotspot_label&quot;:&quot;1&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:6,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:17,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Denne boble angiver billettens status.  &lt;\\\/p&gt;\\n&lt;p&gt;Status kan \\u00e6ndres manuelt eller gennem automatisering.&lt;\\\/p&gt;\\n&lt;p&gt;Standardautomatiseringen opdaterer status baseret p\\u00e5 nye agent- eller kundesvar.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:0,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;8a98ab0&quot;,&quot;hotspot_label&quot;:&quot;2&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:13,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:22,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Du kan se, hvem der er tildelt billetten her.&lt;\\\/p&gt;\\n&lt;p&gt;Klik p\\u00e5 &#039;Tildel&#039; for at \\u00e6ndre, hvem der er ansvarlig for billetten.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:1,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;694d2c9&quot;,&quot;hotspot_label&quot;:&quot;3&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:24,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:18,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Klik p\\u00e5 &#039;Start arbejde&#039; for at k\\u00f8re timeren.  &lt;\\\/p&gt;\\n&lt;p&gt;Log tid for at spore fakturerbare timer eller overv\\u00e5ge teamets pr\\u00e6station.  &lt;\\\/p&gt;\\n&quot;,&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:2,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;010b68d&quot;,&quot;hotspot_label&quot;:&quot;4&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:14,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:62,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Opdater billetbeskrivelsen eller vedh\\u00e6ft filer.  &lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:3,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null},{&quot;_id&quot;:&quot;360b516&quot;,&quot;hotspot_label&quot;:&quot;5&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:16,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:89,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Her kan du, at &#039;Kundepr\\u00f8ve&#039; er rekvirenten af \\u200b\\u200bdenne billet.&lt;\\\/p&gt;\\n&lt;p&gt;Anmoderen er som standard den, der har logget billetten.&lt;\\\/p&gt;\\n&lt;p&gt;Anmodere eller f\\u00f8lgere, der tilf\\u00f8jes her, vil modtage nye beskeder om denne billet.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;left&quot;,&quot;index&quot;:4,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;c293fe5&quot;,&quot;hotspot_label&quot;:&quot;6&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:89,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:56,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Send en ny besked om denne billet.  &lt;\\\/p&gt;\\n&lt;p&gt;Denne samtale er markeret med &#039;Kundesvar&#039;, hvilket betyder, at beskeden vil blive sendt til enhver kundeanmoder eller f\\u00f8lger p\\u00e5 billetten.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;right&quot;,&quot;index&quot;:5,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;2ec0586&quot;,&quot;hotspot_label&quot;:&quot;7&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:99,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:18,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;&#039;Opret ny samtale&#039;&lt;\\\/p&gt;\\n&lt;p&gt;Du kan ogs\\u00e5 have en &#039;intern samtale&#039; p\\u00e5 samme billet.&lt;\\\/p&gt;\\n&lt;p&gt;Interne beskeder sendes kun til brugere og aldrig kunder.&lt;\\\/p&gt;\\n&quot;,&quot;hotspot_tooltip_position&quot;:&quot;yes&quot;,&quot;hotspot_position&quot;:&quot;right&quot;,&quot;index&quot;:6,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_text_wrap&quot;:&quot;&quot;},{&quot;_id&quot;:&quot;0fe844d&quot;,&quot;hotspot_label&quot;:&quot;8&quot;,&quot;hotspot_offset_x&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:72,&quot;sizes&quot;:[]},&quot;hotspot_offset_y&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;hotspot_tooltip_content&quot;:&quot;&lt;p&gt;Skift mellem andre faner for at se denne billets:&lt;\\\/p&gt;\\n&lt;p&gt;Timesedler, aktiviteter og underopgaver.&lt;\\\/p&gt;\\n&quot;,&quot;index&quot;:7,&quot;__dynamic__&quot;:null,&quot;hotspot_link&quot;:{&quot;url&quot;:&quot;&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;hotspot_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;hotspot_icon_position&quot;:null,&quot;hotspot_icon_spacing&quot;:null,&quot;hotspot_custom_size&quot;:&quot;no&quot;,&quot;hotspot_width&quot;:null,&quot;hotspot_height&quot;:null,&quot;hotspot_horizontal&quot;:&quot;left&quot;,&quot;hotspot_vertical&quot;:&quot;top&quot;,&quot;hotspot_tooltip_position&quot;:&quot;no&quot;,&quot;hotspot_position&quot;:null,&quot;hotspot_tooltip_width&quot;:null,&quot;hotspot_tooltip_text_wrap&quot;:null}],&quot;tooltip_trigger&quot;:&quot;mouseenter&quot;,&quot;tooltip_animation&quot;:&quot;e-hotspot--fade-direction&quot;,&quot;hotspot_sequenced_animation&quot;:&quot;no&quot;,&quot;tooltip_position&quot;:&quot;top&quot;}\" data-widget_type=\"hotspot.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<img decoding=\"async\" width=\"1502\" height=\"816\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp\" class=\"attachment-full size-full wp-image-259874\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP.webp 1502w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-300x163.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-1024x556.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/10\/TicketDP-768x417.webp 768w\" sizes=\"(max-width: 1502px) 100vw, 1502px\" \/>\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-a5190fa  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">1<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction e-hotspot--override-tooltip-animation-from-left\" >\n\t\t\t\t\t\t<p>Denne boble angiver billettens status.  <\/p>\n<p>Status kan \u00e6ndres manuelt eller gennem automatisering.<\/p>\n<p>Standardautomatiseringen opdaterer status baseret p\u00e5 nye agent- eller kundesvar.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-8a98ab0  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">2<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction e-hotspot--override-tooltip-animation-from-left\" >\n\t\t\t\t\t\t<p>Du kan se, hvem der er tildelt billetten her.<\/p>\n<p>Klik p\u00e5 'Tildel' for at \u00e6ndre, hvem der er ansvarlig for billetten.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-694d2c9  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">3<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction e-hotspot--override-tooltip-animation-from-left\" >\n\t\t\t\t\t\t<p>Klik p\u00e5 'Start arbejde' for at k\u00f8re timeren.  <\/p>\n<p>Log tid for at spore fakturerbare timer eller overv\u00e5ge teamets pr\u00e6station.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-010b68d  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">4<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Opdater billetbeskrivelsen eller vedh\u00e6ft filer.  <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-360b516  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">5<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction e-hotspot--override-tooltip-animation-from-left\" >\n\t\t\t\t\t\t<p>Her kan du, at 'Kundepr\u00f8ve' er rekvirenten af \u200b\u200bdenne billet.<\/p>\n<p>Anmoderen er som standard den, der har logget billetten.<\/p>\n<p>Anmodere eller f\u00f8lgere, der tilf\u00f8jes her, vil modtage nye beskeder om denne billet.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-c293fe5  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">6<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction e-hotspot--override-tooltip-animation-from-right\" >\n\t\t\t\t\t\t<p>Send en ny besked om denne billet.  <\/p>\n<p>Denne samtale er markeret med 'Kundesvar', hvilket betyder, at beskeden vil blive sendt til enhver kundeanmoder eller f\u00f8lger p\u00e5 billetten.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-2ec0586  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">7<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction e-hotspot--override-tooltip-animation-from-right\" >\n\t\t\t\t\t\t<p>'Opret ny samtale'<\/p>\n<p>Du kan ogs\u00e5 have en 'intern samtale' p\u00e5 samme billet.<\/p>\n<p>Interne beskeder sendes kun til brugere og aldrig kunder.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<div class=\"e-hotspot elementor-repeater-item-0fe844d  e-hotspot--position-left e-hotspot--position-top  \">\n\n\t\t\t\t\t\t\t\t<div class=\"e-hotspot__button e-hotspot--expand\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__label\">8<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__direction-mask e-hotspot--tooltip-position\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"e-hotspot__tooltip   e-hotspot--fade-direction \" >\n\t\t\t\t\t\t<p>Skift mellem andre faner for at se denne billets:<\/p>\n<p>Timesedler, aktiviteter og underopgaver.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-267ad21 e-flex e-con-boxed e-con e-parent\" data-id=\"267ad21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa7092 elementor-widget elementor-widget-text-editor\" data-id=\"0fa7092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u00e6r mere:<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-ae3e3b56-14f6-440e-853c-2046cd9c75e6\" target=\"_blank\" rel=\"noopener\">Kundekommunikationskanaler<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-2bb9382c-84af-4357-904e-171c87374b71\" target=\"_blank\" rel=\"noopener\">Kommunikation med brugere og teams<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9251dbe4-e2f5-4359-8953-c85eecba185a\" target=\"_blank\" rel=\"noopener\">Om automatiseringer<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-b01863f4-331d-4f21-a4a7-40d94177aa58\" target=\"_blank\" rel=\"noopener\">Flere m\u00e5der at oprette billetter p\u00e5<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-edf20ba4-43c0-458e-a162-ba91e238346d\" target=\"_blank\" rel=\"noopener\">Tilpassede arbejdsvisninger<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cab8a2 elementor-widget elementor-widget-html\" data-id=\"0cab8a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"noODwidget\" style=\"display:none\"><\/div>    \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c6e05aa e-flex e-con-boxed e-con e-parent\" data-id=\"c6e05aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d231705 e-con-full e-flex e-con e-child\" data-id=\"d231705\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ecc185 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5ecc185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-4\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">N\u00e6ste &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b19227 e-con-full e-flex e-con e-child\" data-id=\"2b19227\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e98575 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"2e98575\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-6\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">N\u00e6ste &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Billetsalg og supportflow Indhold i onboardingguiden: Main Menu First Steps Interface &#038; Navigation Work Structure &#038; Organization Adding Support Channels Ticketing &#038; Support Flow Project Management &#038; Tasks Subscribing &#038; Going Live Indfangning af billetter I det sidste onboarding-trin tilsluttede vi vores e-mail og implementerede vores kundeapplikationer. Disse er typisk de mest almindelige m\u00e5der, hvorp\u00e5 [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"footnotes":""},"class_list":["post-260730","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Embedded Onboarding Guide side 5<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk-software og projektstyringssoftware i en applikation. Arbejd med dine kunder om deres projekter og billetter i \u00e9n samlet platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Embedded Onboarding Guide side 5\" \/>\n<meta property=\"og:description\" content=\"OneDesk er helpdesk-software og projektstyringssoftware i en applikation. Arbejd med dine kunder om deres projekter og billetter i \u00e9n samlet platform.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-12T16:28:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-768x351.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Embedded Onboarding Guide side 5","description":"OneDesk er helpdesk-software og projektstyringssoftware i en applikation. Arbejd med dine kunder om deres projekter og billetter i \u00e9n samlet platform.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/","og_locale":"da_DK","og_type":"article","og_title":"Embedded Onboarding Guide side 5","og_description":"OneDesk er helpdesk-software og projektstyringssoftware i en applikation. Arbejd med dine kunder om deres projekter og billetter i \u00e9n samlet platform.","og_url":"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2024-01-12T16:28:09+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-768x351.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/","url":"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/","name":"Embedded Onboarding Guide side 5","isPartOf":{"@id":"https:\/\/onedesk.com\/da\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-768x351.webp","datePublished":"2023-10-27T18:11:30+00:00","dateModified":"2024-01-12T16:28:09+00:00","description":"OneDesk er helpdesk-software og projektstyringssoftware i en applikation. Arbejd med dine kunder om deres projekter og billetter i \u00e9n samlet platform.","inLanguage":"da-DK","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/"]}]},{"@type":"ImageObject","inLanguage":"da-DK","@id":"https:\/\/onedesk.com\/da\/indlejret-onboarding-guide-5\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-768x351.webp","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-768x351.webp"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/da\/#website","url":"https:\/\/onedesk.com\/da\/","name":"OneDesk","description":"Projektledelse og Helpdesk -software","publisher":{"@id":"https:\/\/onedesk.com\/da\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/da\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"da-DK"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/da\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/da\/","logo":{"@type":"ImageObject","inLanguage":"da-DK","@id":"https:\/\/onedesk.com\/da\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/da\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"October 27, 2023","get_modified_date":"January 12, 2024","author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/da\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-15Pk","amp_enabled":false,"_links":{"self":[{"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/pages\/260730","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/comments?post=260730"}],"version-history":[{"count":8,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/pages\/260730\/revisions"}],"predecessor-version":[{"id":266651,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/pages\/260730\/revisions\/266651"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/media?parent=260730"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}