{"id":276242,"date":"2025-04-03T19:10:25","date_gmt":"2025-04-03T19:10:25","guid":{"rendered":"https:\/\/onedesk.com\/pricing-faq\/"},"modified":"2025-06-04T18:55:47","modified_gmt":"2025-06-04T18:55:47","slug":"priser-ofte-stillede-spoergsmaal","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/priser-ofte-stillede-spoergsmaal\/","title":{"rendered":"Ofte stillede sp\u00f8rgsm\u00e5l om priser"},"content":{"rendered":"\t\t
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Ofte stillede sp\u00f8rgsm\u00e5l om OneDesk-priser<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Generel oversigt<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvordan fungerer OneDesk-priser?<\/span>\n\n \n
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OneDesks priser er baseret p\u00e5 dine produkter, planniveau og antal brugerlicenser. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er der et minimumsbel\u00f8b, jeg skal k\u00f8be? <\/span>\n\n \n
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Alle vores abonnementer kr\u00e6ver kun k\u00f8b af \u00e9n brugerlicens. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er der forskel p\u00e5 priserne for on-premise og cloud? <\/span>\n\n \n
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OneDesk On-Premise er en selvinstalleret og selvhostet l\u00f8sning, der kan installeres p\u00e5 dine egne servere, AWS eller MS Azure. Prisen for OneDesk On-Premise er den samme som for vores Enterprise-plan, men er kun tilg\u00e6ngelig for \u00e5rlige eller l\u00e6ngerevarende abonnementer. For at evaluere OneDesk skal du tilmelde dig en 14-dages gratis pr\u00f8veperiode af vores cloud-software. Hvis du efter evaluering af softwaren \u00f8nsker at k\u00f8be on-premise-licenser, bedes du indsende en anmodning<\/a> , s\u00e5 sender vi dig en faktura for det antal brugere, du har brug for. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hvordan finder jeg ud af den pris, jeg skal betale?<\/span>\n\n \n
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Brug v\u00e6rkt\u00f8jerne p\u00e5 vores prisside til at v\u00e6lge de produkter, du \u00f8nsker, antallet af brugere, du har brug for, den valuta, du \u00f8nsker at betale i, og om du vil betale \u00e5rligt eller m\u00e5nedligt. V\u00e6rkt\u00f8jet vil opdatere for at vise dig den samlede pris. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Produkter og planer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvor mange abonnementer tilbyder OneDesk?<\/span>\n\n \n
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OneDesk tilbyder tre planniveauer<\/a> (Standard, Enterprise, HIPAA). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hvad er de forskellige OneDesk-produkter? <\/span>\n\n \n
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OneDesk tilbyder fire produkter<\/a> (Help Desk, Projektstyring, Automatisering af Professionelle Tjenester og Arbejdsstyring). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er OneDesk HIPAA-kompatibel? <\/span>\n\n \n
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Ja! OneDesk tilbyder et HIPAA-planniveau, som kan hj\u00e6lpe dig med at opfylde HIPAA-overholdelseskravene. For en oversigt over processen med at bruge OneDesk p\u00e5 en HIPAA-kompatibel m\u00e5de, se venligst: HIPAA-proces<\/a> . <\/p>\n

HIPAA er et separat planniveau, der inkluderer lignende funktioner som Enterprise-planen. For at anmode om et tilbud p\u00e5 en HIPAA-aktiveret konto, se venligst: Anmodning om tilbud p\u00e5 HIPAA<\/a> <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n N\u00e5r jeg har betalt, kan jeg opgradere mit planniveau?<\/span>\n\n \n
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Ja du kan. Hvis du har brug for flere brugere i fremtiden, eller \u00f8nsker en plan p\u00e5 et h\u00f8jere niveau, kan du nemt opgradere din inde fra OneDesk-appen. Hvis du beslutter dig for at \"g\u00e5 \u00e5rligt\" p\u00e5 et senere tidspunkt, kan du ogs\u00e5 g\u00f8re det. N\u00e5r du foretager disse \u00e6ndringer, vurderer vi altid planen forholdsm\u00e6ssigt, s\u00e5 du ikke mister nogen penge. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jeg tilf\u00f8je et andet produkt? <\/span>\n\n \n
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Ja, du kan k\u00f8be yderligere produkter efter du har abonneret p\u00e5 OneDesk eller under din pr\u00f8veperiode. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Licensering<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvad t\u00e6ller som en 'bruger'?<\/span>\n\n \n
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Hos OneDesk skelner vi mellem 'bruger'- og 'kunde'-konti. Du bliver kun opkr\u00e6vet betaling for det antal brugere, du har. En 'bruger' er enhver i din organisation, der arbejder direkte i OneDesk (dvs. besvarer supportanmodninger, arbejder p\u00e5 opgaver, opretter projekter). <\/p>\n

En 'kunde' er enhver, der ikke beh\u00f8ver adgang til den prim\u00e6re OneDesk-app. Kunder kan omfatte enkeltpersoner i (undertiden kaldet slutbrugere) eller uden for din virksomhed. Kunder kan interagere via e-mail og kan logge ind eller kommunikere i kundeappsene (portal, chat, hj\u00e6lpecenter, webformularer). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hvad betyder 'ubegr\u00e6nsede kunder'? <\/span>\n\n \n
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I OneDesk er der: \u00bbbrugere\u00ab, der kr\u00e6ver en licens, og \u00bbkunder\u00ab, som er de slutbrugere eller klienter, du skal kommunikere med, men som ikke beh\u00f8ver adgang til hovedappen. Kunder kan logge ind p\u00e5 kunde-apps (billetportal, vidensbase osv.) Og kommunikere via e-mail og chat.<\/p>\n

Kunder er ubegr\u00e6nsede i alle abonnementer, s\u00e5 du kan have s\u00e5 mange, som du har brug for.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Betalinger og priser<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvilke betalingsmetoder accepterer I?<\/span>\n\n \n
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Du kan betale ved at opgradere din gratis pr\u00f8vekonto inde fra appen. Herfra accepterer vi betaling med kreditkort (Visa, MasterCard eller AMEX) samt indk\u00f8bsordre (PO). Hvis du \u00f8nsker at betale med check, bankoverf\u00f8rsel eller andre metoder, kan vi im\u00f8dekomme dig. Kontakt os venligst p\u00e5 hello@onedesk.com<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er der yderligere forbrugsgebyrer?<\/span>\n\n \n
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Ud over brugerlicenser er der brugsbaserede gebyrer for stemme og kunstig intelligens. Med disse funktioner kan du v\u00e6lge det antal kreditter, du \u00f8nsker at k\u00f8be. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Tilbyder I rabatter til uddannelses- eller velg\u00f8renhedsorganisationer? <\/span>\n\n \n
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Absolut. F\u00e5 30% rabat p\u00e5 prisen p\u00e5 enhver m\u00e5nedlig eller \u00e5rlig plan, hvis du er en velg\u00f8rende eller uddannelsesm\u00e6ssig organisation. Chat med os nedenfor, eller kontakt os p\u00e5 hello@onedesk.com, f\u00f8r du \"g\u00e5r professionel\", s\u00e5 vil vi fratr\u00e6kke rabatten til din konto p\u00e5 forh\u00e5nd. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hvilken valuta kan jeg betale i? <\/span>\n\n \n
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Du kan betale i flere forskellige valutaer, herunder USD, CAD, AUD, GBP og EUR. For at se prisen i din valuta skal du blot v\u00e6lge den fra rullemenuen p\u00e5 vores prisside. Den m\u00e5nedlige pris pr. bruger og den samlede pris opdateres i overensstemmelse hermed. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jeg \u00e6ndre den valuta, jeg v\u00e6lger at betale i? <\/span>\n\n \n
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N\u00e5r du har betalt, er det ikke muligt at \u00e6ndre abonnementets valuta. S\u00f8rg for at v\u00e6lge den korrekte valuta, n\u00e5r du g\u00e5r i gang med pro-abonnementet. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Er der rabatter tilg\u00e6ngelige for \u00e5rlige abonnementer? <\/span>\n\n \n
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Ja. V\u00e6lg 'M\u00e5nedligt' eller '\u00c5rligt' p\u00e5 vores prisside for at sammenligne prisen pr. bruger for hver periode samt det samlede bel\u00f8b, du betaler nu. Hvis du v\u00e6lger at betale den m\u00e5nedlige pris, kan du til enhver tid annullere. Hvis du beslutter at betale \u00e5rligt i forvejen, takker vi dig ved at give dig cirka 2 m\u00e5neder gratis om \u00e5ret. Derfor er prisen p\u00e5 hver \u00e5rsplan 10x den m\u00e5nedlige plan. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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St\u00f8tte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvilken st\u00f8tte tilbyder I?<\/span>\n\n \n
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Vi tilbyder support via e-mail, livechat, telefon og sk\u00e6rmdelingssessioner. Vi tilbyder ogs\u00e5 betalt support til ops\u00e6tning, konfiguration eller yderligere tr\u00e6ningssessioner. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Tilbyder I yderligere tjenester?<\/span>\n\n \n
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Vi har designet OneDesk til at v\u00e6re brugervenlig og uden dyre tjenester for at komme i gang. Men hvis du har brug for en hj\u00e6lpende h\u00e5nd, tr\u00e6ning, onboarding-assistance eller bare \u00f8nsker at spare tid, tilbyder vi en menu af valgfrie tjenester<\/a> , som du kan v\u00e6lge imellem. <\/p>\n

Bem\u00e6rk venligst, at disse tjenester prim\u00e6rt er ting, du selv kan udf\u00f8re. Vores serviceteam vil generelt bruge de samme v\u00e6rkt\u00f8jer, der er tilg\u00e6ngelige for dig, til at udf\u00f8re disse tjenester. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Fors\u00f8g<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Hvordan fungerer retssagen? <\/span>\n\n \n
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Du kan starte en pr\u00f8veperiode p\u00e5 vores gratis tilmeldings- eller prisside. I l\u00f8bet af den 14-dages pr\u00f8veperiode har du adgang til dine valgte produkter, men du kan ogs\u00e5 til enhver tid tilf\u00f8je produkter til pr\u00f8veabonnementet. Du har ogs\u00e5 adgang til vores support via chat, e-mail eller demosessioner. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Skal jeg indtaste et kreditkort for at f\u00e5 pr\u00f8veperioden? <\/span>\n\n \n
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Nej! Du beh\u00f8ver ikke at indtaste et kreditkort for at oprette en OneDesk-pr\u00f8vekonto. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Hvordan kan jeg abonnere efter pr\u00f8veperioden? <\/span>\n\n \n
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N\u00e5r din pr\u00f8veperiode udl\u00f8ber, kan du abonnere fra OneDesk-appen. Du kan finde abonnementssiden i dine administrationsindstillinger. Her kan du k\u00f8be det antal brugerlicenser, produkter og planniveau, du har brug for. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Kan jeg starte en pr\u00f8veperiode p\u00e5 Odie AI? <\/span>\n\n \n
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Ja, du kan pr\u00f8ve AI-funktionerne, herunder AI-agenten og copiloten, p\u00e5 virksomhedsniveau. Din pr\u00f8veperiode inkluderer gratis beskeder til at pr\u00f8ve Odie AI-agenten. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Ofte stillede sp\u00f8rgsm\u00e5l om OneDesk-priser Generel oversigt Hvordan fungerer OneDesk-priser? OneDesks priser er baseret p\u00e5 dine produkter, planniveau og antal brugerlicenser. Er der et minimumsbel\u00f8b, jeg skal k\u00f8be? Alle vores abonnementer kr\u00e6ver kun k\u00f8b af \u00e9n brugerlicens. Er der forskel p\u00e5 priserne for on-premise og cloud? OneDesk On-Premise er en selvinstalleret og selvhostet l\u00f8sning, der […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-276242","page","type-page","status-publish","hentry"],"yoast_head":"\nOfte stillede sp\u00f8rgsm\u00e5l om priser | OneDesk<\/title>\n<meta name=\"description\" content=\"F\u00e5 svar p\u00e5 ofte stillede sp\u00f8rgsm\u00e5l om OneDesk-abonnementer og priser. 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