{"id":276278,"date":"2025-04-03T19:12:13","date_gmt":"2025-04-03T19:12:13","guid":{"rendered":"https:\/\/onedesk.com\/prisfastsaettelse\/feature-comparison\/"},"modified":"2025-06-03T17:25:28","modified_gmt":"2025-06-03T17:25:28","slug":"feature-comparison","status":"publish","type":"page","link":"https:\/\/onedesk.com\/da\/prisfastsaettelse\/feature-comparison\/","title":{"rendered":"Funktionssammenligning"},"content":{"rendered":"\t\t
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Fuld funktionssammenligning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
<\/td>

Help Desk<\/h4>
\nOneDesk Help Desk enables you to manage customer support, with multi-channel ticketing, live chat, and self-service tools such as a portal and knowledge base.<\/span><\/div>
\n<\/th>

Project Management<\/h4>
\nOneDesk Project Management enables you to plan and manage your project tasks.<\/span><\/div>
\n<\/th>

Work Management<\/h4>
\nOneDesk Work Management bundles help desk, project management, and professional services automation together.<\/span> <\/div><\/th>\n<\/tr>\n<\/thead>\n

<\/td><\/td><\/td><\/td>\n<\/tr>\n

Usage<\/h4><\/td>\n<\/tr>\n

Storage<\/td>100gb<\/td>100gb<\/td>100gb<\/td>\n<\/tr>\n
Browser  
\n Access from any desktop or mobile browser <\/span><\/div><\/a><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
iOS & Android apps  
\n Access work, send messages, and log time on-the-go<\/span><\/div><\/a><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
HIPAA  
\nStay compliant with a HIPAA-enabled account<\/span><\/div><\/a><\/td>
HIPAA<\/td>HIPAA<\/td>HIPAA<\/td>\n<\/tr>\n
Cloud  
\nAccess your OneDesk from anywhere <\/span><\/div><\/a><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
On-Premise  
\nHost OneDesk on your own servers, including Azure, AWS, and more<\/span><\/div><\/a><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Multi-language platform
\nOneDesk is available in multiple languages: Spanish, French, Italian, Portuguese, German, Dutch, and more<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Email Management<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Direct email integration
\nOut-of-the-box email integration for sending and receiving emails <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Outlook email integration
\nOut-of-the-box integration with Outlook. Create tickets from incoming emails and send outgoing emails directly from your inbox without leaving OneDesk<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Gmail email integration
\nOut-of-the-box integration with Gmail. Create tickets from incoming emails and send outgoing emails directly from your inbox without leaving OneDesk <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Multiple inboxes
\nConnect more than one inbox to receive tickets and send replies<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Custom SMTP \/ IMAP
\nCreate tickets and send replies using your own custom SMTP or IMAP connection<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Email tracking
\nTrack your sent and received emails<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Shared inboxes
\nSupport for connection of shared inboxes<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Email filtering
\nFilter incoming emails based on subject, domains, and email address. <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Help Desk and Ticketing<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Email to ticket
\nCapture tickets from email with all the required information including customer details and attachments <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Multiple SLA policies
\nCreate multiple SLA policies for each client, service, and more <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Canned responses
\nAnswer customers quickly with custom pre-written replies<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Satisfaction surveys (CSAT)
\nCapture feedback with customer satisfaction (CSAT) surveys<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Ticket forms
\nCapture tickets from customizable forms<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Ticket templates
\nEasily log new tickets from templates<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Conditional ticket fields
\nShows custom fields depending on the selection to create a better experience <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Ticket dispatch
\nAssign tickets to users or teams<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Ticket automations
\nAutomate your ticket workflow from replies, assignments, updates and more<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Ticket portal
\nA dedicated space for your customers to view and stay updated on their requests<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Round robin ticket assignment
\nAutomatically assign tickets by rotation through a team or selection of users<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Workload based ticket assignment
\nAutomatically assign tickets based on user workload<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Validation rules on tickets
\nCheck that certain conditions are met before allowing the user to proceed with an action on tickets <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Project Management<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Advanced project management
\nPlan and track every aspect of your projects<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Gantt chart
\nOutline the timeline of your projects and keep track of progress in real time<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Kanban
\nVisualize and manage your tasks as cards on a board, grouped by status, priority, or user <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Task calendar
\nVisualize and plan your tasks and projects with the calendar view<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Task templates
\nEasily create new tasks from templates<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Project templates
\nEasily kick-start new projects by automatically populating project tasks, assignments, and more.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Scheduling
\nSchedule to-the-minute using a variety of views and the smart scheduler<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Portfolios
\nOrganize your projects into portfolios<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Folders
\nCreate further structure to your projects with folders.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Custom views
\nCreate and save your own views with hundreds of filters and groupings<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Smart scheduling
\nAutomatically generate optimal timelines for your projects<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Project automations
\nConfigure your unique workflow with project automations<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Resource & capacity planning
\nMaximize your resources with capacity tracking<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Archiving
\nHide inactive work, with the option of viewing anytime<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Validation rules on tasks
\nCheck that certain conditions are met before allowing the user to proceed with an action on tasks <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Task Tracking<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Subtasks
\nBreakdown work with full-featured subtasks<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Dependencies
\nCreate dependencies such as start-to-finish and finish-to-start<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Predecessor successor tasks
\nUpdate or start successor tasks automatically<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Task views (list, board, Gantt, calendar)
\nWork how you want with multiple views<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Recurring tasks
\nCreate and schedule recurring tasks.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Milestones
\nMark the events that need to be completed at each phase.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Task forms
\nLog and capture requests with custom task forms.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Conditional task fields
\nShows custom fields depending on the selection to create a better experience <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Time Tracking<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Timer
\nEasily track time on tasks and tickets<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Timesheets
\nEasily track time on tasks and tickets.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Mobile time tracking
\nLog timesheets or start and start your timer while on-the-go<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Timesheet approvals
\nAdmins can review, approve or reject timesheets with a click of a button<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Timesheet automations
\nSetup custom workflows based on timesheets<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Required fields
\nEnsure all the necessary timesheet details are filled out.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Timesheet reports
\nSee a breakdown of logged hours by team, project, customer, date, and much more.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Billable rates
\nSet billable rates based on customer, team, project, and more.<\/span><\/div><\/td>

\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n
Prepaid hours
\nReduce time from your customers prepaid hours.<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n

Live chat<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Real-time chat
\nEnable live chat between your customers and users<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Web widget
\n Embed chat and other customer support tools directly on your website<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
AI agent
\nProvide 24\/7 support with an AI live chat agent.<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Offline \/ Online
\nSet your live chat offline or online<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Branding
\nCustomize your live chat with your own colors and logos.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Views<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
List (Flat)
\nGet a clear picture of work with the list view<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Dashboard
\nSee what you need to work on next with a dashboard for you and your team's work<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Gantt chart
\nOutline the timeline of your projects and keep track of progress in real time<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Kanban
\nVisualize and manage your tasks as cards on a board, grouped by status, priority, or user <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Calendar
\nVisualize and plan your tasks and projects with the calendar view.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Shareable views
\nShare your custom view to users or teams<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Workload
\nMonitor the workload and capacity of your team<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Custom views
\nCreate and save your own views with hundreds of filters and groupings<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Odie AI<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
AI agent
\nProvide 24\/7 support with an AI live chat agent<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
AI copilot
\nAid your agents with AI generated replies and suggestions<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
AI knowledge base search
\nSummarize content and aid self-service with AI integrated into your knowledge base<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
AI ticket deflection
\nReduce volume by enabling AI answers before ticket submission<\/span><\/div><\/td>

\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
AI summaries
\nGet up to speed quickly with smart summaries of tickets and tasks<\/span><\/div><\/td>

\nRequires Enterprise level plan<\/span><\/div><\/td>

\nRequires Enterprise level plan<\/span><\/div><\/td>

\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
AI article generation
\nBuild your knowledge base by generating articles based on your ticket solutions or task work<\/span><\/div><\/td>

\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
AI trained on your data
\nYour AI gets smarter as you create content. Train your AI on webpages, knowledge base articles, canned responses, and replies<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n

Knowledge Management \/ Help Center<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Self-service
\n Provide 24\/7 support with self-service tools including the knowledge base, community forum, portal, and more<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Customer knowledge base
\nHelp your customers find answers by creating a knowledge base of articles, FAQs, and guides<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Internal knowledge base
\nCreate a single source of truth for your team<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Rich text article editor
\nWrite articles with the easy-to-use text editor<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Multiple knowledge bases
\nCreate more than one knowledge base for your customers, services, or brands <\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
AI summaries
\nSummarize content and aid self-service with AI integrated into your knowledge base<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Community forum
\nEnable comments and conversations on your knowledge base<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Styling
\nCustomize your knowledge base with your own colors and logos.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Knowledge base search
\nAid findability with search across your knowledge base and categories<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Knowledge base categories
\nOrganize your articles into parent and child categories.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Ask the AI
\nSummarize content and aid self-service with AI integrated into your knowledge base<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Home page
\nCreate a custom landing page for your customer-facing apps.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Automation<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Macros (bulk actions)
\nPerform bulk actions easily with macros<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Workflows
\nAutomate a unique workflow with flexible automation rules<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Assignments
\nAutomate assignments from a huge variety of possibilities.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Replies
\nCreate auto-replies from a huge variety of trigger conditions.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Smart scheduling
\nAutomatically generate optimal timelines for your projects.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Availability-based routing
\nAutomatically generate optimal timelines for your projects.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
AI integration
\nProvide 24\/7 support with an AI live chat agent.<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Round robin
\nAutomatically assign tickets by rotation through a team or selection of users<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Voice<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Local number
\nChoose your own local number<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Call notes
\nLog notes during and after calls<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Voicemail
\nCapture voicemail for missed calls<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Recording
\nRecords calls for easy reference<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Queues
\nSetup call queues for users or teams<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Call metrics
\nKPIs for missed calls, call times, and more<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Interactive voice response (IVR)
\nRoute customers to the right user or team<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Custom greetings
\nCreate custom greetings via audio files or text-to-speech<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Mute & hold
\nMute, unmute, and hold from the call panel<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Business hours
\nSet business hours and send to voicemail when offline<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Call wrap-up time
\nAutomatically track wrap-up (after call) time<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n

Customer management<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Unlimited customers \/ clients
\nCustomer accounts are free and unlimited<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Customer invoicing
\nBill your clients for hours and projects<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n

Customer-Facing Apps<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Home page
\nDesign a custom landing page for your customer tools<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Live chat
\nProvide fast and efficient support with live chat<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Portal
\nA source of truth for your customers<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Request forms
\nCapture requests using customizable forms<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Knowledge base
\nCreate articles and guides to aid customer self-service<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Web widget
\nGive easy access you your chat, portal and other customer tools from your website<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
WordPress \/ Joomla plugins
\nEmbed the widget to your site using the WordPress or Joomla plugins<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Shopify \/ Wix
\nEmbed the widget to your site with support for Wix or Shopify<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Collaboration<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Email notifications
\nReceive message and assignment notifications via email<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
In-app notifications
\nReceive in-app sound and bubble notifications<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Push notifications
\nReceive message and assignment notifications via push on mobile app<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
@ mentions
\nLoop in your team or customers with @ mentions<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
File attachment
\nSend attached files or attach files to your tasks, tickets or projects<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Teams
\nGroup users into teams for improved assignment and collaboration<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Multiple assignments
\nAssign teams or multiple users to work<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Internal conversations
\nSend private messages between your team<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Following
\nStay notified by following work<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Mobile messenger
\nUpdate your team or respond to your customers from anywhere<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Emojis\/ reactions
\nInsert or react to messages using emojis<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Reporting & Analytics<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Pre-built live dashboard
\nStay on top of your work with a dashboard of pre-chosen widgets <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Custom live dashboard
\nStay on top of your work with a custom dashboard<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Pre-built reports
\nSee a breakdown of hours, tickets, tasks and more with pre-built reports<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Change history audit
\nSee activities and changes made to work<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Custom reports
\nCreate reports on almost anything using hundreds of options<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
KPIs
\nKeep on top of key performance indicators with charts, reports, and more<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Charts
\nReal-time charts and graphs for KPIs<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Report scheduling
\nSend reports to customers or colleagues
\n by email automatically<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Exporting
\nExport from your custom work views<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Financials<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Costs & revenue tracking<\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n
Retainers<\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n
Quoting
\nCreate and send quotes for projects or prepaid hours.<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n
Invoices (time and materials)
\nCreate and send invoices based on your tracked billable time<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n
Invoices (flat fee)
\nCreate and send invoices for your flat fee projects. <\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n
Prepaid hours
\nReduce time from your customers prepaid number of hours.<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n
Quickbooks Online (QBO)
\nCopy over or send OneDesk invoices with QBO<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n
<\/td><\/td><\/td><\/td>\n<\/tr>\n

Resource Management<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Workload
\nMonitor the workload and capacity of your team.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Resource planning
\nPlan projects, tasks, assignments, and more<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Resource assignment
\nAssign resources <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Vacation
\nSet vacations for capacity planning<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Working hours
\nSet working hours on a company or user level.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Customization<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Statuses
\nCustomize your statuses to fit your workflow<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Task types
\nCreate multiple task types each with their own workflows<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Ticket types
\nCreate multiple ticket types each with their own workflows<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Custom fields
\nCapture information specific to your workflow<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Templates
\nEasily log new work from templates<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Email content
\nCustomize automated emails and notifications<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Webforms
\nCapture requests from your customers with custom forms<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Custom IDs
\nConfigure unique prefixes to your ticket or task types<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Tags
\nConfigure unique tags to classify your work<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Views
\nCreate and save your own views with hundreds of filters and groupings<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Logos
\nRemove the OneDesk branding from your customer-facing tools and emails <\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
White label
\nBrand the OneDesk web app with your own colors and logo<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Custom Domain (portal, kb..)
\nHost the customer-facing apps on your domain for more personal branding<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n

Integrations & API<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Outlook email
\nConnect to your Outlook inbox to capture tickets and send emails.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Outlook Calendar
\nConnect your Outlook calendar events to your OneDesk use calendar and vice versa<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
MS Teams
\nCreate tickets from Teams messages and sync updates between systems<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
OneDrive \/ Sharepoint
\nEasily share files from your cloud storage<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Azure Active Directory
\nOnboard your team with AAD import<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Gmail
\nConnect to Gmail to capture tickets and send emails.<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Google Calendar
\nConnect your Google calendar events to your OneDesk use calendar and vice versa<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Cloud storage platforms (Google Drive, Box, Dropbox)
\nEasily share files from your cloud storage<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Quickbooks Online (QBO)
\nCopy over or send OneDesk invoices with QBO<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>

\r\nRequires PSA add-on<\/span><\/div><\/td>
<\/td>\n<\/tr>\n
Out-of-the-box integrations
\nStreamline your workflow with dozens of other built-in integrations<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Zapier
\nConnect to hundreds of other apps using Zapier integration<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
REST API
\nAccess to OneDesk Public REST API (API key consumes a license) <\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n

Admin, Security & Compliance<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
Single Sign On (SSO)
\nEnable SSO for either customer or user accounts<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
SAML or Open ID
\nSupport for SSO with SAML or Open ID protocols<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Two-factor authentication (2FA)
\nExtra security with two factor authentication via email<\/span><\/div>
\n<\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Audit log
\nA full log of activities and changes made by your users and customers<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Role based permissions
\nSet permissions for each user<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
On-Premise  
\nHost onedesk on your own servers, including Azure, AWS, and more<\/span><\/div><\/a><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
HIPAA-enabled
\nStay compliant with a HIPAA-enabled account, which includes the BAA with OneDesk<\/span><\/div><\/td>
HIPAA<\/td>HIPAA<\/td>HIPAA<\/td>\n<\/tr>\n
Forced timeout option
\nOption to force re-authentication after 3 hours of no activity<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Project permissions
\nSet permissions based on project<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n

Add-On Capabilities<\/h4><\/td>

<\/td><\/td><\/td>\n<\/tr>\n
HIPAA
\nStay compliant with a HIPAA-enabled account, which includes the BAA with OneDesk<\/span><\/div><\/td>
HIPAA<\/td>HIPAA<\/td>HIPAA<\/td>\n<\/tr>\n
On-Premise  
\nHost onedesk on your own servers, including Azure, AWS, and more<\/span><\/div><\/a><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
AI
\nUse the power of AI to assist your agents and support your customers<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Inbound Voice
\nAnswer customers and log tickets via incoming calls<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>
<\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n

Product Support<\/h4><\/td>\n<\/tr>\n

Self-service knowledge base & videos
\nAccess to hundreds of support articles and video guides<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Live chat support
\nFree support via live chat<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Email support
\nFree support via email<\/span><\/div><\/td>
<\/td><\/td><\/td>\n<\/tr>\n
Support sessions
\nFree live support calls and screen sharing<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Onboarding session
\nFree live session for training and setup<\/span><\/div><\/td>

\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>

\r\nRequires Enterprise level plan<\/span><\/div><\/td>\n<\/tr>\n
Menu of services
\nAccess to additional paid menu of services<\/span><\/div><\/td>

\nAdditional paid services are available upon request<\/span><\/div><\/td>

\nAdditional paid services are available upon request<\/span><\/div><\/td>

\nAdditional paid services are available upon request<\/span><\/div><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Fuld funktionssammenligning<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":249801,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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OneDesk<\/title>\n<meta name=\"description\" content=\"Sammenlign alle helpdesk-, projektstyrings- og PSA-funktioner, der er tilg\u00e6ngelige i OneDesks standard-, virksomheds- og premium-planer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/da\/prisfastsaettelse\/feature-comparison\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Funktionssammenligning | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Sammenlign alle helpdesk-, projektstyrings- og PSA-funktioner, der er tilg\u00e6ngelige i OneDesks standard-, virksomheds- og premium-planer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/da\/prisfastsaettelse\/feature-comparison\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta 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