{"id":165662,"date":"2022-02-25T22:10:31","date_gmt":"2022-02-25T22:10:31","guid":{"rendered":"https:\/\/onedesk.com\/auto-videresendelse-omdirigering-din-e-mail-til-onedesk-bruger-outlook\/"},"modified":"2022-02-25T22:10:31","modified_gmt":"2022-02-25T22:10:31","slug":"auto-videresendelse-omdirigering-din-e-mail-til-onedesk-bruger-outlook","status":"publish","type":"post","link":"https:\/\/onedesk.com\/da\/auto-videresendelse-omdirigering-din-e-mail-til-onedesk-bruger-outlook\/","title":{"rendered":"Automatisk videresendelse\/omdirigering af din e-mail til OneDesk ved hj\u00e6lp af Outlook"},"content":{"rendered":"

Det er nemt at konfigurere en automatisk videresendelse ved hj\u00e6lp af Microsoft Outlook. Her giver vi instruktionerne til webversionen af Outlook Web App \/ Office 365 samt desktopversionen.<\/p>\n

TRIN 1: Hent din OneDesk-billetfangst-e-mailadresse<\/h2>\n

P\u00e5 din OneDesk-konto skal du navigere til:
\nAdministration> Billetter> Typer af billetter
\n\"ticket<\/p>\n

Bem\u00e6rk, at hver billet og opgavetype, du aktiverer, vil have sin egen optagelsesadresse. Det betyder, at du kan automatisk videresende fra mange forskellige kilder for at oprette forskellige typer elementer i OneDesk og rute hver type forskelligt.<\/p>\n

TRIN 2: Adgang til din virksomheds support-e-mailadresseboks<\/h2>\n

Du har sandsynligvis i \u00f8jeblikket en e-mailadresse, som dine kunder kan sende en e-mail til, n\u00e5r de har problemer, anmodninger eller sp\u00f8rgsm\u00e5l (noget som support@example.com). Du skal automatisk videresende (omdirigere) alle e-mails modtaget i denne e-mail-boks til din OneDesk-billetter-e-mailadresse. For at g\u00f8re dette skal du foretage en \u00e6ndring i dine e-mail-indstillinger for denne konto.
\nDu b\u00f8r ogs\u00e5 l\u00e6se artiklen “S\u00e5dan forhindrer du e-mailsl\u00f8jfer”<\/a> .<\/p>\n

TRIN 3: Konfigurer automatisk videresendelse p\u00e5 din e-mail-konto<\/h2>\n

Brug en af vejledningerne nedenfor til at konfigurere din automatiske videresendelse p\u00e5 din Outlook-konto. Vi har andre artikler til gmail- eller Gsuite-mailadresser.<\/p>\n

Automatisk videresendelse af din support-e-mail ved hj\u00e6lp af Outlook.com \/ Office 365 \/ Outlook Web App<\/h3>\n

– Klik p\u00e5 ‘Se alle Outlook-indstillinger’
\n\"outlook<\/p>\n

– V\u00e6lg ‘Mail’ og ‘Videresendelse’
\n\"mail<\/p>\n

– Marker ‘Aktiver videresendelse’, og indtast din OneDesk-e-mailadresse i feltet “Videresend min e-mail til”: tickets@[yourURI] .OneDesk.com
\n\"enable<\/p>\n

Du er f\u00e6rdig. Det var nemt.<\/p>\n

Automatisk videresendelse af din support-e-mail ved hj\u00e6lp af Outlook Desktop Version \/ Microsoft Outlook til Office 365 MSO<\/h3>\n

G\u00f8r dig klar til 9 trin…<\/h5>\n

– Klik p\u00e5 menuen ‘Filer’ i \u00f8verste venstre hj\u00f8rne.
\n\"file\"<\/p>\n

– Klik p\u00e5 ‘Administrer regler og advarsler’
\n\"manage<\/p>\n

– Klik p\u00e5 knappen ‘Ny regel…’
\n– I pop op-vinduet skal du v\u00e6lge ‘Anvend regel p\u00e5 beskeder, jeg modtager
\n– Klik p\u00e5 knappen ‘N\u00e6ste’
\n\"apply<\/p>\n

– En bekr\u00e6ftelsespopup vises, klik p\u00e5 ‘Ja’
\n– Klik p\u00e5 knappen ‘N\u00e6ste’
\n\"click<\/p>\n

– I sektionen ‘Trin 1’ skal du markere afkrydsningsfeltet ‘omdiriger det til personer eller offentlig gruppe’
\n– Under ‘Trin 2’ skal du klikke p\u00e5 linket ‘personer eller offentlig gruppe’
\n\"redirect<\/p>\n

– Vinduet ‘Regeladresse’ vises
\n– Tilf\u00f8j din OneDesk-billetfangst-e-mailadresse her. Dette er den adresse, du hentede i trin 1 ovenfor, og den er formateret som: tickets@[yourURI] .onedesk.com
\n– Klik p\u00e5 ‘OK’
\n\"rule<\/p>\n

– Tilbage i vinduet “Regelguiden” klik p\u00e5 “N\u00e6ste”
\n\"redirect<\/p>\n

– Giv et navn til din omdirigeringsregel, s\u00e5som “Omdiriger til OneDesk”
\n– S\u00f8rg for, at feltet ‘Sl\u00e5 denne regel til’ er markeret
\n– Klik p\u00e5 knappen ‘Udf\u00f8r’.
\n\"turn<\/p>\n

– Tilbage i popup-vinduet ‘Regler og advarsler’ klik p\u00e5 knappen ‘Anvend’
\n\"click<\/p>\n

Bem\u00e6rk<\/strong> : Brugere med Office 365 Exchange Online-postkasser:<\/p>\n

Exchange Online Protection (EOP), der f\u00f8lger med Microsoft Exchange Online-postkasser, kan blokere udg\u00e5ende e-mails fra din konto.<\/p>\n

I Microsoft 365 Defender-portalen skal du g\u00e5 til E-mail og samarbejde> Politikker og regler> Trusselspolitikker> Anti-spam i afsnittet Politikker.<\/p>\n

Inden for politikkerne for udg\u00e5ende spamfilter, under Automatisk videresendelse, er standardindstillingen  er “Automatisk \u2013 Systemstyret”. Skift denne indstilling til “Til videresendelse er aktiveret”, hvis du har problemer med at videresende billetter til OneDesk. For mere information om EOP og dets indstillinger, se venligst Microsofts dokumentation<\/a> .<\/p>\n

\"Microsoft<\/p>\n

Du er f\u00e6rdig \ud83d\ude09
\nNu vil enhver ny e-mail modtaget i e-mail-boksen automatisk blive omdirigeret til OneDesk og oprette en billet p\u00e5 din konto. Tjek ogs\u00e5 vores hurtigstartguide<\/a> , hvis du ikke allerede har gjort det.<\/p>\n","protected":false},"excerpt":{"rendered":"

Det er nemt at konfigurere en automatisk videresendelse ved hj\u00e6lp af Microsoft Outlook. Her giver vi instruktionerne til webversionen af Outlook Web App \/ Office 365 samt desktopversionen. TRIN 1: Hent din OneDesk-billetfangst-e-mailadresse P\u00e5 din OneDesk-konto skal du navigere til: Administration> Billetter> Typer af billetter Bem\u00e6rk, at hver billet og opgavetype, du aktiverer, vil have […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10043],"tags":[],"class_list":["post-165662","post","type-post","status-publish","format-standard","hentry","category-1-sadan-bruger-du-onedesk"],"yoast_head":"\nAutomatisk videresendelse\/omdirigering af din Outlook-e-mail til OneDesk<\/title>\n<meta name=\"description\" content=\"Det er nemt at konfigurere en automatisk videresendelse ved hj\u00e6lp af Microsoft Outlook. 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