{"id":235830,"date":"2022-07-07T13:26:55","date_gmt":"2022-07-07T13:26:55","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-update-april-202\/"},"modified":"2022-07-07T13:26:56","modified_gmt":"2022-07-07T13:26:56","slug":"onedesk-update-april-202","status":"publish","type":"post","link":"https:\/\/onedesk.com\/da\/onedesk-update-april-202\/","title":{"rendered":"OneDesk april 2022-opdateringen: Hvad er nyt, og hvad er \u00e6ndret"},"content":{"rendered":"\n

OneDesk april 2022-opdateringen gik live den 22. april 2022 og bringer mange nye funktioner, herunder en total fornyelse af den mobile venlige OneDesk (MFOD), makroer p\u00e5 timesedler og mere.<\/p>\n\n

<\/div>\n\n

Nye funktioner<\/strong><\/h2>\n\n

Makroer p\u00e5 timesedler<\/strong><\/h3>\n\n

Mange timesedler i OneDesk kan \u00e6ndres p\u00e5 \u00e9n gang ved hj\u00e6lp af makroer. V\u00e6lg de timesedler, du \u00f8nsker at \u00e6ndre i din Timesedler-applikation, og v\u00e6lg “Rediger elementer” fra handlingsmenuen (tre prikker i kolonnen “Handlinger”) for at oprette og anvende makroer.<\/p>\n\n

<\/div>\n\n
\"timeseddel<\/figure>\n\n
<\/div>\n\n

Makroer \u00e6ndrer oplysninger p\u00e5 timeseddeldetaljepanelet. Almindelige use-cases inkluderer godkendelse af mange timesedler p\u00e5 \u00e9n gang eller indstilling af fakturerbar status for mange timesedler p\u00e5 samme tid. Makroer kan desuden k\u00f8re p\u00e5 brugerdefinerede felter, du konfigurerer.<\/p>\n\n

<\/div>\n\n

Valider billetter, n\u00e5r status er opdateret<\/strong><\/h3>\n\n

Billetter kan nu s\u00e6ttes op for at bekr\u00e6fte, at visse felter er udfyldt, f\u00f8r deres livscyklusstatus \u00e6ndres.<\/p>\n\n

I flere applikationer –<\/strong>> Administration –<\/strong>> Billetter –<\/strong>> Administrer status<\/strong> , indstil listen over felter, der skal udfyldes, n\u00e5r en bruger skifter til denne status. OneDesk vil derefter sp\u00f8rge brugeren, hvis nogle af dine valgte felter er tomme, n\u00e5r de angiver denne status. Bem\u00e6rk , at automatiseringer og andre arbejdsgange, der kan s\u00e6tte status, ikke p\u00e5virkes af dette<\/strong> .<\/p>\n\n

<\/div>\n\n
\"valider<\/figure>\n\n
<\/div>\n\n

Flere valgmuligheder for datointerval i filtre<\/strong><\/h3>\n\n

N\u00e5r du filtrerer efter dato i dine visninger, rapporter eller opretter automatiseringer, kan du indstille datointervaller. April-udgivelsen af OneDesk udvider indstillingerne for datointerval at v\u00e6lge imellem, n\u00e5r du redigerer et af disse datointervaller.<\/p>\n\n

<\/div>\n\n

Den nye og forbedrede mobilvenlige OneDesk (MFOD – Beta)<\/strong><\/h3>\n\n

MFOD er den version af OneDesk, du indl\u00e6ser i, n\u00e5r du f\u00e5r adgang til OneDesk fra en mindre sk\u00e6rm, s\u00e5som en mobiltelefon eller tablet. I OneDesks opdatering fra april 2022 har MFOD f\u00e5et en overhaling og inkluderer en forbedret gr\u00e6nseflade, flere applikationer at bruge og andre tilpasningsmuligheder.<\/p>\n\n

MFOD er beregnet til brugere, der \u00f8nsker en letv\u00e6gtsoplevelse ved at bruge OneDesk, n\u00e5r de opdaterer deres varer, svarer p\u00e5 beskeder og indsender deres timesedler. Avancerede administrationsfunktioner, analysev\u00e6rkt\u00f8jer og visningsmuligheder s\u00e5som Gantt-diagrammer forbliver i den normale desktop-webapplikation (indtil videre).<\/p>\n\n

<\/div>\n\n
\"Mobile<\/figure>\n\n
<\/div>\n\n

Hvilke funktioner er allerede i den nye MFOD<\/strong> (beta)<\/h4>\n\n

Logikken i den nye MFOD f\u00f8lger n\u00f8je den i hovedappen – v\u00e6lg hvilken applikation du vil arbejde i, og rediger detaljer om dine billetter og opgaver.<\/p>\n\n

<\/div>\n\n

For brugere:<\/strong><\/p>\n\n

  • Brugere vil se ikoner for deres Tickets-app, Tasks-app, Features-app (hvis aktiveret), Forms og Knowledgebase<\/li>
  • Inde i apps vil de v\u00e6re i stand til at se, redigere og oprette elementer. Nogle standardvisninger er ogs\u00e5 tilg\u00e6ngelige for dem<\/li>
  • Brugere vil have adgang til de samme billetter, opgaver og tilladelser, som de ville have i hovedappen<\/li><\/ul>\n\n
    <\/div>\n\n

    For kunder:<\/strong><\/p>\n\n

    • Kunder vil se ikoner for hver ny kundeapp, du har aktiveret, inklusive Tickets Portal, Tasks Portal, Knowledgebase og Chat <\/li>
    • De vil v\u00e6re i stand til at se, redigere og oprette i hver app baseret p\u00e5 dine konfigurationsindstillinger<\/li>
    • De vil have adgang til billetter, opgaver og KB-artikler baseret p\u00e5 dine konfigurations- og delingsmuligheder<\/li>
    • Widgets, der allerede er indlejret p\u00e5 din hjemmeside, forbliver u\u00e6ndrede, men<\/strong> vi anbefaler, at du tjekker betaversionen af den nye widget og s\u00e6tter den op, hvis du kan lide den.<\/li><\/ul>\n\n
      <\/div>\n\n

      Der er flere funktioner p\u00e5 vej til den nye MFOD, s\u00e5som projekt- og timeseddeldetaljepanelerne, samt flere kontroller over dine visninger og filtre. Hold \u00f8je med fremtidige udgivelser af OneDesk for at se, hvilke nye funktioner der bliver f\u00f8jet til MFOD over tid.<\/p>\n\n

      <\/div>\n\n

      Andre nye funktioner<\/strong><\/h2>\n\n
      • Tilf\u00f8jet underst\u00f8ttelse af kinesiske og kroatiske sprog<\/li>
      • Tilf\u00f8jet muligheden for at importere agile point<\/li>
      • Tilf\u00f8jet muligheden for at kopiere vedh\u00e6ftede filer for at udl\u00f8se elementer, n\u00e5r du bruger automatiseringer til at oprette et element eller et projekt.<\/li>
      • Tilf\u00f8jet muligheden for at filtrere efter faktisk arbejde p\u00e5 projekter<\/li>
      • Tilf\u00f8jet muligheden for at inds\u00e6tte Requester Name i gemte svar<\/li>
      • Tilf\u00f8jet en ny mulighed for e-mail-skabeloner: Send til team<\/li>
      • OneDesk fanger og afsl\u00f8rer nu datoen for et projekts arkivering<\/li>
      • Tilf\u00f8jet muligheden for at generere en kombineret rapport, der inkluderer alle elementer (billetter og opgaver) i \u00e9n rapport<\/li>
      • Tilf\u00f8jede kolonnen “indg\u00e5ende k\u00f8” til standardbilletvisning<\/li>
      • Tilf\u00f8jet en ny kolonne for “F\u00f8lger”<\/li>
      • Tilf\u00f8jet en ny grupperingsmulighed for Rapporter: Grupper efter ‘Requester Organization’<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"

        OneDesk april 2022-opdateringen gik live den 22. april 2022 og bringer mange nye funktioner, herunder en total fornyelse af den mobile venlige OneDesk (MFOD), makroer p\u00e5 timesedler og mere. Nye funktioner Makroer p\u00e5 timesedler Mange timesedler i OneDesk kan \u00e6ndres p\u00e5 \u00e9n gang ved hj\u00e6lp af makroer. V\u00e6lg de timesedler, du \u00f8nsker at \u00e6ndre i […]<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[10084],"tags":[],"class_list":["post-235830","post","type-post","status-publish","format-standard","hentry","category-3-release-notes"],"yoast_head":"\nNye funktioner og \u00e6ndringer i OneDesk april 2022-opdateringen<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk og projektledelse i \u00e9t. 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