{"id":239278,"date":"2022-08-08T14:12:37","date_gmt":"2022-08-08T14:12:37","guid":{"rendered":"https:\/\/onedesk.com\/best-practice-creation-multiple-portals-and-knowledgebases\/"},"modified":"2022-08-08T14:12:37","modified_gmt":"2022-08-08T14:12:37","slug":"best-practice-creation-multiple-portals-and-knowledgebases","status":"publish","type":"post","link":"https:\/\/onedesk.com\/da\/best-practice-creation-multiple-portals-and-knowledgebases\/","title":{"rendered":"Bedste fremgangsm\u00e5de: Oprettelse af flere portaler og vidensbaser"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Portaler og vidensbaser er nyttige v\u00e6rkt\u00f8jer, der hj\u00e6lper dig med bedre at betjene dine kunder. Kundeportaler giver dine kunder mulighed for at overv\u00e5ge og spore fremskridtene p\u00e5 deres billetter eller billetter fra deres organisation. Vidensbaser giver dig mulighed for at spare tid ved at give kunderne mulighed for at finde de oplysninger, de har brug for p\u00e5 egen h\u00e5nd eller ved at give dit kundesupportteam mulighed for at besvare foresp\u00f8rgsler ved blot at pege p\u00e5 en videnbaseret artikel, der besvarer en kundes sp\u00f8rgsm\u00e5l.<\/span><\/p>\n<h2><b>Hvordan ligner de?<\/b><\/h2>\n<p>Lighederne mellem portaler og vidensbaser er:<\/p>\n<ul>\n<li>Begge afsl\u00f8rer interne oplysninger fra OneDesk til dine kunder<\/li>\n<li>Du kan oprette et ubegr\u00e6nset antal af b\u00e5de portaler og vidensbaser<\/li>\n<li>Du kan tilpasse dem begge og integrere dem, hvor du har brug for dem<\/li>\n<\/ul>\n<h2><b>Hvordan er de forskellige?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">De vigtigste differentiatorer mellem portaler og vidensbaser er:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Portaler har brug for, at kunderne logger ind for at f\u00e5 adgang til oplysningerne <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Oplysningerne i vidensbaser er offentligt tilg\u00e6ngelige p\u00e5 den side, de er integreret i<\/span><\/li>\n<\/ul>\n<p>Portalen bruges generelt til at give kunderne mulighed for at logge ind og overv\u00e5ge specifikke oplysninger om deres indsendte varer. P\u00e5 den anden side giver vidensbaser dig mulighed for offentligt at dele oplysninger med dine kunder.<\/p>\n<h2><b>Hvorfor bruge flere portaler\/KB&#8217;er?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">OneDesk giver dig mulighed for at oprette flere kundeportaler og vidensbaser. Hver portal og vidensbase, du laver, kan se anderledes ud og indsamle\/vise forskellige oplysninger. Du kan ogs\u00e5 tildele de forskellige portaler til at sende varer (f.eks. Billetter) til forskellige projekter i OneDesk, s\u00e5 du bedre kan organisere indg\u00e5ende kommunikation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hvis du har flere portaler og vidensbaser, kan du placere hver enkelt p\u00e5 et separat websted, s\u00e5 du kan dirigere kunder til den passende brandede portal, der sender varer til deres respektive projekt (er) i OneDesk.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dette er fantastisk til virksomheder, der administrerer flere m\u00e6rker eller produkter og \u00f8nsker at holde deres kunder engageret i den passende brandede portal eller vidensbase.<\/span><\/p>\n<h2><b>Flere ressourcer<\/b><\/h2>\n<p><a href=\"https:\/\/onedesk.com\/widget-configuration\/\">Se, hvordan du konfigurerer din kundewidget<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-knowledgebase\/\">Se S\u00e5dan konfigureres din vidensbase. <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Portaler og vidensbaser er nyttige v\u00e6rkt\u00f8jer, der hj\u00e6lper dig med bedre at betjene dine kunder. Kundeportaler giver dine kunder mulighed for at overv\u00e5ge og spore fremskridtene p\u00e5 deres billetter eller billetter fra deres organisation. Vidensbaser giver dig mulighed for at spare tid ved at give kunderne mulighed for at finde de oplysninger, de har brug [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":"","jetpack_post_was_ever_published":false},"categories":[10043],"tags":[],"class_list":["post-239278","post","type-post","status-publish","format-standard","hentry","category-1-sadan-bruger-du-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bedste fremgangsm\u00e5de: Oprettelse af flere portaler og vidensbaser | OneDesk App<\/title>\n<meta name=\"description\" content=\"OneDesk er helpdesk og projektledelse i \u00e9n software. 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