{"id":251001,"date":"2023-06-22T18:06:33","date_gmt":"2023-06-22T18:06:33","guid":{"rendered":"https:\/\/onedesk.com\/fordele-ved-psa-vaerktoejer-for-administrerede-tjenesteudbydere\/"},"modified":"2023-06-22T18:06:41","modified_gmt":"2023-06-22T18:06:41","slug":"fordele-ved-psa-vaerktoejer-for-administrerede-tjenesteudbydere","status":"publish","type":"post","link":"https:\/\/onedesk.com\/da\/fordele-ved-psa-vaerktoejer-for-administrerede-tjenesteudbydere\/","title":{"rendered":"Fordele ved PSA-v\u00e6rkt\u00f8jer til administrerede tjenesteudbydere"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-what-are-managed-service-providers-msps\">Hvad er Managed Service Providers (MSP&#8217;er)<\/h2>\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">Managed Service Providers (MSP&#8217;er) s\u00f8rger for, at virksomheder kan fokusere p\u00e5 at levere deres kerneydelser ved at h\u00e5ndtere IT-siden af \u200b\u200btingene. Administrerede tjenesteudbydere holder alt k\u00f8rende, lige fra administration af en virksomheds netv\u00e6rk til ops\u00e6tning af servere og tackling af cybersikkerhed.  <\/p>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-challenges-of-msps\">MSP&#8217;ers udfordringer<\/h3>\n\n<p class=\"wp-block-paragraph\">At k\u00f8re en MSP kommer med en rimelig del af udfordringer. Bare for at n\u00e6vne nogle f\u00e5, MSP&#8217;er skal v\u00e6re p\u00e5 toppen af:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Flere klientanmodninger &#8211; MSP&#8217;er skal administrere anmodninger, h\u00e6ndelser og servicebilletter. Selve billeth\u00e5ndteringsprocessen involverer prioritering, tildeling og l\u00f8sning af billetter. For MSP&#8217;er er tid en n\u00f8glefaktor for billetopl\u00f8sning, da mange MSP&#8217;er leverer en kritisk service og har Service Level Agreements (SLA&#8217;er) med kunder.<\/li>\n\n\n\n<li>Tilpasning til nye teknologier og cybertrusler.<\/li>\n\n\n\n<li>Sporing af fakturerbar tid &#8211; Fakturerbar tid refererer specifikt til den tid, du har til hensigt at debitere dine kunder. Da MSP&#8217;er arbejder for flere kunder, er sporing af tid n\u00f8glen til at drive en rentabel forretning.<\/li>\n\n\n\n<li>Fakturering for fakturerbar tid &#8211; Ud over sporingstid opkr\u00e6ver MSP&#8217;er typisk baseret p\u00e5 aftalte takster og fakturerbar tid logget for kunden. Det kan i og for sig v\u00e6re tidskr\u00e6vende at indsamle og beregne tid og derefter opbygge fakturaer for hver kunde hver m\u00e5ned.<\/li>\n\n\n\n<li>H\u00e5ndtering af kunderelationer &#8211; Et st\u00e6rkt forhold til kunder er n\u00f8glen til en succesfuld MSP. MSP&#8217;en skal v\u00e6re aktiv med at reagere p\u00e5 kunder og levere topservice.  <\/li>\n\n\n\n<li>H\u00e5ndtering af tid og ressourcer &#8211; MSP&#8217;er skal holde styr p\u00e5 deadlines, SLA&#8217;er og presserende problemer. At jonglere med s\u00e5 mange opgaver kr\u00e6ver tid og ressourcestyring i top.  <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">En m\u00e5de, hvorp\u00e5 MSP&#8217;er f\u00e5r et ben p\u00e5 nogle af disse udfordringer, er ved at bruge PSA-software. Selvom et PSA-v\u00e6rkt\u00f8j ikke k\u00f8rer din MSP for dig, kan det helt sikkert str\u00f8mline dine processer og g\u00f8re livet lettere!<\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Hvad er MSP PSA-software?<\/h2>\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"wp-block-paragraph\">N\u00e5, hvad er en PSA-software til MSP&#8217;er?  <\/p>\n\n<p class=\"wp-block-paragraph\">PSA st\u00e5r for Professional Services Automation. Et PSA-v\u00e6rkt\u00f8j er designet til at str\u00f8mline og administrere alle de v\u00e6sentlige aspekter af en MSP&#8217;s operationer. Et PSA-v\u00e6rkt\u00f8j kan hj\u00e6lpe dig med at holde dig organiseret, administrere projekter, spore tid, holde kunderne glade og h\u00e5ndtere de \u00f8konomiske aspekter af din virksomhed.  <\/p>\n\n<p class=\"wp-block-paragraph\">En professionel serviceautomatiseringssoftware (PSA) tilbyder adskillige fordele og funktioner, der er perfekte til MSP&#8217;er.<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Billetsystem:\n<ul class=\"wp-block-list\">\n<li>En PSA med et centraliseret billetsystem g\u00f8r det muligt for MSP&#8217;er effektivt at administrere anmodninger, h\u00e6ndelser og servicebilletter. Et billetsystem samler alt. Alle dine billetter og kundekommunikation kan findes \u00e9t sted, hvilket g\u00f8r tingene nemmere at organisere og administrere.  <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Tidsregistrering:\n<ul class=\"wp-block-list\">\n<li>PSA-software giver MSP&#8217;er mulighed for at spore den tid, der bruges p\u00e5 forskellige opgaver og billetter. Tidssporing g\u00f8r det muligt for MSP&#8217;er at overv\u00e5ge projektfremskridt og identificere potentielle flaskehalse. Derudover letter tidsregistrering pr\u00e6cis fakturering.  <\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Fakturering og fakturering:\n<ul class=\"wp-block-list\">\n<li>En PSA-software forenkler faktureringsprocessen ved at automatisere oprettelsen og genereringen af \u200b\u200bkundefakturaer. Typisk er faktureringsfunktionerne t\u00e6t integreret med tidsregistreringsfunktionerne. Det betyder, at fakturaer oprettes direkte fra fakturerbar tid, hvilket sikrer n\u00f8jagtighed og reducerer dobbelt dataindtastning.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Andre typiske MSP PSA-funktioner<\/h2>\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<ul class=\"wp-block-list\">\n<li><strong>Sla-administration<\/strong> &#8211; Anvend Service Level Agreement (SLA) politikker p\u00e5 dine billetter. SLA&#8217;er bruges til at m\u00e5le opl\u00f8sning og svartider og sikre, at politikker ikke overtr\u00e6des. Opret <a href=\"https:\/\/onedesk.com\/da\/helpdesk-software-2\/serviceniveau-styringssoftware\/\">SLA&#8217;er<\/a> for at m\u00e5le forskellige billetm\u00e5linger som &#8220;tid til f\u00f8rste svar&#8221; eller &#8220;tid til l\u00f8sning.&#8221; Du kan forhindre eller blive informeret om eventuelle brud ved hj\u00e6lp af e-mail-meddelelser.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Budgetoverv\u00e5gning<\/strong> &#8211; En PSA tilbyder realtidsstyring af budget og \u00f8konomi. Sammenlign, hvis du n\u00e5r dit m\u00e5lbudget, da dit team logger fakturerbar tid. Overv\u00e5g desuden betalingen eller forsinket status p\u00e5 fakturaer uden at forlade din PSA-software.  <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Kapacitetsplanl\u00e6gning<\/strong> &#8211; Administrer dine ressourcer og f\u00e5 mest muligt ud af din tid med funktioner til kapacitetsplanl\u00e6gning. Se pr\u00e6cis, hvad dit team arbejder p\u00e5, og den aktuelle status for arbejdet. Tildel arbejde optimalt ved at se, hvilke teammedlemmer der er tilg\u00e6ngelige p\u00e5 et givet tidspunkt.<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Vidensbase<\/strong> &#8211; En <a href=\"https:\/\/onedesk.com\/da\/kunde-apps\/vidensbase-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">vidensbase<\/a> er et knudepunkt for information for din virksomhed. Brug en KB til at informere om tjenester, dokumentere bedste praksis og huse fejlfindingsvejledninger eller ofte stillede sp\u00f8rgsm\u00e5l. En videnbase kan v\u00e6re for dine kunder, team eller begge dele!  <\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li><strong>Kundekommunikation<\/strong> &#8211; Omnichannel betyder, at kommunikation kommer fra flere forskellige kanaler, men kan besvares \u00e9t sted. M\u00f8d dine kunder, uanset hvor de er, ved hj\u00e6lp af e-mailintegration, live chat og andre kanaler.<\/li>\n<\/ul>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Valg af PSA-software til MSP&#8217;er<\/h2>\n\n<p class=\"wp-block-paragraph\">Vurder de funktioner, du har brug for. Overvej din arbejdsgang og de udfordringer, du m\u00f8der i din hverdag. Lav en liste over de funktioner, der vil hj\u00e6lpe dig. N\u00e5r du s\u00f8ger efter og vurderer et PSA-v\u00e6rkt\u00f8j til din MSP, skal du holde listen ved h\u00e5nden. Vi har <a href=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/OneDesk_Features_Checklist_for_Helpdesk_and_Project_Management.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">denne nyttige tjekliste<\/a> til at hj\u00e6lpe dig i gang med at sammenligne PSA-v\u00e6rkt\u00f8jer.<\/p>\n\n<p class=\"wp-block-paragraph\">Giv plads til skalerbarhed. Efterh\u00e5nden som dit team vokser, skal du muligvis opgradere til mere avancerede funktioner. Se p\u00e5 de forskellige planer, der er tilg\u00e6ngelige i v\u00e6rkt\u00f8jet, og om det giver dig mulighed for nemt at opgradere. Desuden har de fleste PSA-v\u00e6rkt\u00f8jer til MSP&#8217;er l\u00f8bende udvikling, hvilket betyder, at de <a href=\"https:\/\/onedesk.com\/da\/category\/3-release-notes\/\" target=\"_blank\" rel=\"noreferrer noopener\">udgiver<\/a> nye funktioner regelm\u00e6ssigt.  <\/p>\n\n<p class=\"wp-block-paragraph\">S\u00f8rg for, at den kan tilpasses. En udfordring MSP&#8217;er st\u00e5r over for er, at det v\u00e6rkt\u00f8j, de bruger, er stift eller ufleksibelt. Hver virksomhed har unikke arbejdsgange og konventioner. Det er frustrerende, n\u00e5r v\u00e6rkt\u00f8jet har en funktion, du har brug for, men ikke kan laves til at passe til dine unikke behov. Se efter funktioner som brugerdefinerede statusser og brugerdefinerede felter.  <\/p>\n\n<p class=\"wp-block-paragraph\">Anmod om en demo eller f\u00e5 en <a href=\"https:\/\/onedesk.com\/da\/tilmeldingsfri\/\" target=\"_blank\" rel=\"noreferrer noopener\">gratis pr\u00f8veperiode.<\/a> N\u00e5r du ved, hvilken slags funktioner du \u00f8nsker, kan du pr\u00f8ve den software, der fanger dit \u00f8je! Anmod om en <a href=\"https:\/\/onedesk.com\/da\/demo\/bog-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">demo<\/a> med nogen p\u00e5 holdet for at f\u00e5 et overblik over, hvordan funktionerne fungerer sammen. En demo kan hj\u00e6lpe dig med bedre at forst\u00e5 softwaren og vurdere, om den passer til dine behov. Du kan ogs\u00e5 g\u00f8re brug af gratis pr\u00f8veversioner. Pr\u00f8ver inkluderer typisk alle funktionerne og lader dig selv f\u00e5 en fornemmelse af v\u00e6rkt\u00f8jet.  <\/p>\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.webp\" alt=\"professionelle tjenester live chat\" class=\"wp-image-233459\" width=\"342\" height=\"405\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo.webp 498w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/06\/Live_Chat_Convo-253x300.webp 253w\" sizes=\"(max-width: 342px) 100vw, 342px\" \/><\/figure>\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Et PSA-v\u00e6rkt\u00f8j, der passer til din MSP<\/h2>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/onedesk.com\/da\/\">OneDesk<\/a> tilbyder et billetsystem, der giver din MSP mulighed for effektivt at administrere og spore alle billetter fra en centraliseret platform. Opret billetter fra e-mail, formularer, integrationer eller live chat. Alle disse beskeder er centraliseret p\u00e5 \u00e9t sted, og du kan kommunikere med dine kunder, hvor de er.  <\/p>\n\n<p class=\"wp-block-paragraph\">Plus,  <\/p>\n\n<ul class=\"wp-block-list\">\n<li>M\u00e5l billetsvarstid, l\u00f8sningstid og kundetilfredshed.<\/li>\n\n\n\n<li>Tillad kunder at logge billetter og overv\u00e5ge fremskridt p\u00e5 deres billetter fra <a href=\"https:\/\/onedesk.com\/da\/kunde-apps\/klient-portal-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">portalen<\/a> .<\/li>\n\n\n\n<li>Tildel automatisk billetter, send svar, eskal\u00e9r problemer og opret brugerdefinerede arbejdsgange.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp\" alt=\"delt indbakkevisning\" class=\"wp-image-236800\" width=\"599\" height=\"234\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp 995w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-300x117.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-768x300.webp 768w\" sizes=\"(max-width: 599px) 100vw, 599px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">OneDesk har ogs\u00e5 integreret projektstyring, s\u00e5 du kan planl\u00e6gge, udf\u00f8re og overv\u00e5ge projekter problemfrit. H\u00e5ndter selv komplekse projekter fra start til slut. OneDesk tilbyder avancerede funktioner, herunder opgaveafh\u00e6ngigheder, brugerdefinerede arbejdsgange og fleksibilitet til projektstyring i b\u00e5de vandfald og agil stil.  <\/p>\n\n<p class=\"wp-block-paragraph\">OneDesks unikke kombination af funktioner giver dig mulighed for at konvertere en anmodningsbillet til en opgave. T\u00e6nk p\u00e5 dette som at eskalere en anmodning til en projektopgave. Fortidens historie og kommunikation er stadig forbundet, men du kan planl\u00e6gge og vurdere arbejdet omkring det.  <\/p>\n\n<p class=\"wp-block-paragraph\">Tidsregistrering i OneDesk er t\u00e6t integreret med fakturering. Spor tid p\u00e5 billetter eller opgaver som fakturerbar eller ikke-fakturerbar tid, og log lige til minut. Indstil dine fakturerings- og omkostningssatser fra en r\u00e6kke fleksible niveauer. Du kan inkludere en timepris, fastholdelsesstruktur eller blandede priser. N\u00e5r det er tid til at fakturere dine kunder, skal du blot v\u00e6lge de tidsregistreringer, du vil fakturere. Din faktura genereres automatisk med f\u00e5 klik. Du kan sende fakturaen direkte fra OneDesk. Hvis du bruger QuickBooks Online, er du heldig! OneDesk har en t\u00e6t <a href=\"https:\/\/onedesk.com\/da\/integrere-med-onedesk\/quickbooks-online\/\" target=\"_blank\" rel=\"noreferrer noopener\">integration med QBO<\/a> . Integrationen giver dig mulighed for at kopiere over fakturaer eller sende fakturaer direkte ved hj\u00e6lp af QBO uden selv at forlade OneDesk.  <\/p>\n\n<p class=\"wp-block-paragraph\">G\u00f8r endnu mere med OneDesk:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>V\u00e6rkt\u00f8jer til dine kunder, herunder en live chat, vidensbase og klientportal.  <\/li>\n\n\n\n<li>Fleksible automatiseringsregler for at skabe dine egne arbejdsgange og sk\u00e6re ned p\u00e5 manuelt arbejde.  <\/li>\n\n\n\n<li>Indbygget rapportering om billetter, opgaver, timesedler og projekter.  <\/li>\n\n\n\n<li>Tilpas, s\u00e5 den passer til dig. Opret dine egne ejendomme, unikke billet- eller opgavetyper, brugerdefinerede statusser, arbejdsvisninger og meget mere.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-1024x519.webp\" alt=\"ressourceplanl&#xE6;gning\" class=\"wp-image-248625\" width=\"647\" height=\"327\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-1024x519.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-300x152.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning-768x389.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/04\/resource-planning.webp 1165w\" sizes=\"(max-width: 647px) 100vw, 647px\" \/><\/figure>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center wp-block-paragraph\"><em>Se selv! <a href=\"https:\/\/onedesk.com\/da\/tilmeldingsfri\/\">Start en helt gratis 14 dages pr\u00f8veperiode<\/a> .<\/em><\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Mere om OneDesk til MSP&#8217;er<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/onedesk.com\/how-a-msp-uses-onedesk-to-optimize-their-customer-support\/\">Hvordan en MSP bruger OneDesk til at optimere deres kundesupport  <\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/onedesk.com\/how-a-healthcare-msp-uses-onedesk-to-streamline-its-workflow\/\">Hvordan en MSP i sundhedssektoren bruger OneDesk til at str\u00f8mline sin arbejdsgang<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Hvad er Managed Service Providers (MSP&#8217;er) Managed Service Providers (MSP&#8217;er) s\u00f8rger for, at virksomheder kan fokusere p\u00e5 at levere deres kerneydelser ved at h\u00e5ndtere IT-siden af \u200b\u200btingene. Administrerede tjenesteudbydere holder alt k\u00f8rende, lige fra administration af en virksomheds netv\u00e6rk til ops\u00e6tning af servere og tackling af cybersikkerhed. MSP&#8217;ers udfordringer At k\u00f8re en MSP kommer med [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"class_list":["post-251001","post","type-post","status-publish","format-standard","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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