{"id":271037,"date":"2024-06-19T21:34:54","date_gmt":"2024-06-19T21:34:54","guid":{"rendered":"https:\/\/onedesk.com\/ny-maj-2024\/"},"modified":"2024-06-19T21:35:03","modified_gmt":"2024-06-19T21:35:03","slug":"ny-maj-2024","status":"publish","type":"post","link":"https:\/\/onedesk.com\/da\/ny-maj-2024\/","title":{"rendered":"Nyt i OneDesk: maj 2024"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Den nye udgivelse af OneDesk til maj 2024 er nu live! Denne udgivelse indeholder en r\u00e6kke funktioner til at forbedre din arbejdsgang og hj\u00e6lpe support.  <\/p>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-key-performance-indicators\">Nye Key Performance Indicators<\/h2>\n\n<p class=\"wp-block-paragraph\">Vi har tilf\u00f8jet nye KPI&#8217;er p\u00e5 tv\u00e6rs af OneDesk-apps for at f\u00e5 nyttig information p\u00e5 et \u00f8jeblik. For at give dig den ultimative fleksibilitet er KPI&#8217;erne blevet tilf\u00f8jet p\u00e5 b\u00e5de visningsniveau og vareniveau. Det betyder, at hvis du filtrerer din visning (efter m\u00e5ned, modtager, projekt eller andet), opdateres KPI&#8217;erne for at afspejle, hvad der er inkluderet. Som s\u00e6dvanlig kan KPI&#8217;erne over visningen skjules som en brugerpr\u00e6ference.<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-kpis-include\">Nye KPI&#8217;er inkluderer:<\/h3>\n\n<p class=\"wp-block-paragraph\">Billetter: Gennemsnitlige tider til: lukket\/igangv\u00e6rende\/f\u00f8rste svar\/mellem svar<\/p>\n\n<p class=\"wp-block-paragraph\">Billetter\/Opgaver\/Timesedler: Arbejds-KPI&#8217;er: Faktisk, Planlagt, Fakturerbar, P\u00e5 Faktura, Godkendt<\/p>\n\n<p class=\"wp-block-paragraph\">Underopgaver: Status, %fuldf\u00f8rt, datointerval<\/p>\n\n<p class=\"wp-block-paragraph\">Projekter: Fakturerbare timer, Fakturametode og mere<\/p>\n\n<p class=\"wp-block-paragraph\">\u00d8konomi: Faktura\/tilbud: typer, status, bel\u00f8b og mere<\/p>\n\n<figure class=\"wp-block-image aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"120\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png\" alt=\"\" class=\"wp-image-270778\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-300x35.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-768x90.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts.png 1195w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-transform-your-knowledgebase-into-a-help-forum\">Forvandl din vidensbase til et hj\u00e6lpeforum<\/h2>\n\n<p class=\"wp-block-paragraph\">At eksponere viden for dine kunder er en fantastisk m\u00e5de at hj\u00e6lpe dem med at hj\u00e6lpe sig selv. Der kan dog v\u00e6re relaterede sp\u00f8rgsm\u00e5l og detaljer, der skal afklares. Nu kan du tilf\u00f8je diskussioner til din KB, s\u00e5 kunden kan stille sp\u00f8rgsm\u00e5l, s\u00e5 du nemt kan besvare dem.<\/p>\n\n<p class=\"wp-block-paragraph\">Pro tip: Hvis du f\u00e5r et godt sp\u00f8rgsm\u00e5l, skal du ikke bare svare p\u00e5 det, men tilf\u00f8je info til den originale artikel. Dette vil hj\u00e6lpe fremtidige brugere og hj\u00e6lpe med at tr\u00e6ne din AI-bot ogs\u00e5!<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-ai-agent-trained-on-your-website\">AI Agent &#8211; Uddannet p\u00e5 din hjemmeside<\/h2>\n\n<p class=\"wp-block-paragraph\">Har du indhold p\u00e5 din hjemmeside, som du gerne vil bruge til at l\u00e6re din bot, hvordan du svarer dine kunder? OneDesk inkluderer nu en crawler, som du kan bruge til at indeksere bestemte mapper p\u00e5 dit websted. N\u00e5r den er indekseret, kan botten inkorporere viden fra disse sider, n\u00e5r den svarer til kunder. Nu kan AI-videnskorpuset omfatte:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>KB artikler<\/li>\n\n\n\n<li>Gemte svar<\/li>\n\n\n\n<li>Tidligere svar til kunder (af mennesker)<\/li>\n\n\n\n<li>web sider<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Hvis du har andet indhold, som du gerne vil have inkorporeret i dit korpus, s\u00e5 lad os det vide, s\u00e5 kan vi pr\u00f8ve at hj\u00e6lpe dig.<\/p>\n\n<div style=\"height:54px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-filters-grouping-columns-amp-sorting\">Nye filtre, gruppering, kolonner og sortering<\/h2>\n\n<p class=\"wp-block-paragraph\">Der er masser af m\u00e5der, du kan oprette brugerdefinerede visninger p\u00e5 i OneDesk, og nu er der efter popul\u00e6r eftersp\u00f8rgsel endnu flere. Her er en ikke-udt\u00f8mmende liste over, hvad der er nyt:<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-columns\">Nye kolonner:<\/h3>\n\n<p class=\"wp-block-paragraph\">Fakturaer og tilbud: Linket projekt, portef\u00f8lje<\/p>\n\n<p class=\"wp-block-paragraph\">Timesedler: Faktureres til<\/p>\n\n<p class=\"wp-block-paragraph\">Projekter: Planlagt arbejde, antal f\u00f8lgere<\/p>\n\n<p class=\"wp-block-paragraph\">Billet, Opgaver: Portef\u00f8lje<\/p>\n\n<p class=\"wp-block-paragraph\">Brugere, kunder: E-mailadresse, Admin, sidste login,  <\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-filters-nbsp\">Nye filtre:  <\/h3>\n\n<p class=\"wp-block-paragraph\">Fakturaer og tilbud: Linket projekt, portef\u00f8lje<\/p>\n\n<p class=\"wp-block-paragraph\">Timesedler: af tildelt team<\/p>\n\n<p class=\"wp-block-paragraph\">Projekter: Efter din rolle, er arkiveret, projekt,  <\/p>\n\n<p class=\"wp-block-paragraph\">Billet, opgaver: Tildelt til brugere i mine teams, sidste responder type, har vedh\u00e6ftet fil, planlagt dato<\/p>\n\n<p class=\"wp-block-paragraph\">Brugere, kunder: Aktiveringsstatus,  <\/p>\n\n<p class=\"wp-block-paragraph\">Aktiviteter: Kundeorganisation, er Bot<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-new-groupings\">Nye grupperinger<\/h3>\n\n<p class=\"wp-block-paragraph\">Fakturaer og tilbud: Efter portef\u00f8lje<\/p>\n\n<p class=\"wp-block-paragraph\">Indberetninger: Ved faktura<\/p>\n\n<p class=\"wp-block-paragraph\">Billet, Opgaver: Livscyklustilstand, Planlagt slutdato<\/p>\n\n<h3 class=\"wp-block-heading\" id=\"h-sorting\">Sortering:<\/h3>\n\n<p class=\"wp-block-paragraph\">Timesedler: Efter anmodende organisation, tildelt, ID, dato<\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-flexible-left-side-panel\">Fleksibelt venstre sidepanel<\/h2>\n\n<p class=\"wp-block-paragraph\">Vil du give l\u00e6ngere navne til dit synspunkt? Selvf\u00f8lgelig g\u00f8r du! N\u00e5, nu kan venstre panel forst\u00f8rres. Det vil gemme som en brugerpr\u00e6ference.<\/p>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"586\" height=\"597\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png\" alt=\"\" class=\"wp-image-270792\" style=\"width:541px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel.png 586w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Side-panel-294x300.png 294w\" sizes=\"(max-width: 586px) 100vw, 586px\" \/><\/figure>\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-pay-by-po\">Betal med PO<\/h2>\n\n<p class=\"wp-block-paragraph\">Vil du i gang med OneDesk, men har du ikke et firmakort? Selvom vi altid har accepteret andre former for betaling, kan du nu oprette det direkte i OneDesk. S\u00e5dan fungerer det:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>V\u00e6lg den plan, du \u00f8nsker<\/li>\n\n\n\n<li>Modtag et tilbud p\u00e5 mail<\/li>\n\n\n\n<li>G\u00e5 ind og f\u00e5 tilbuddet godkendt<\/li>\n\n\n\n<li>Upload PO&#8217;en til OneDesk<\/li>\n\n\n\n<li>Vi aktiverer dine licenser<\/li>\n<\/ul>\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-many-other-enhancements\">Mange andre forbedringer:<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Konfigurerbart arbejdsformat. Nu kan du bestemme, hvordan du vil se arbejdsm\u00e6ngderne udtrykt: d+h+m, h+m. Bem\u00e6rk, at nogle steder giver nogle formater ikke mening, s\u00e5 de er ikke blevet anvendt.<\/li>\n\n\n\n<li>Indstil standard samtaletype (intern, offentlig) for den mobilvenlige app.<\/li>\n\n\n\n<li>Masseredigering af timesedler tjenestetype.<\/li>\n\n\n\n<li>Nyt tilladelsesniveau til at begr\u00e6nse arkivering og sletning i forskellige elementer-apps.<\/li>\n\n\n\n<li>For hver kundeapp kan du nu bestemme, om enter sender beskeden eller tilf\u00f8jer en ny linje (Folk er overraskende splittet i dette sp\u00f8rgsm\u00e5l!)<\/li>\n\n\n\n<li>Forh\u00e5ndsvisning af links til artikler tilf\u00f8jet til en live KB-kategori.<\/li>\n\n\n\n<li>Planlagt arbejde p\u00e5 Udenrigsministeriets kundeportal.<\/li>\n\n\n\n<li>Importer KB-artikler for at forbedre din vidensbase og AI-korpus.<\/li>\n\n\n\n<li>Forbedret bestilling af betingede brugerdefinerede felter p\u00e5 MFA-webformularerne.<\/li>\n\n\n\n<li>Flad listevisning for brugere og kunder.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Den nye udgivelse af OneDesk til maj 2024 er nu live! Denne udgivelse indeholder en r\u00e6kke funktioner til at forbedre din arbejdsgang og hj\u00e6lpe support. Nye Key Performance Indicators Vi har tilf\u00f8jet nye KPI&#8217;er p\u00e5 tv\u00e6rs af OneDesk-apps for at f\u00e5 nyttig information p\u00e5 et \u00f8jeblik. For at give dig den ultimative fleksibilitet er KPI&#8217;erne [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[10084],"tags":[],"class_list":["post-271037","post","type-post","status-publish","format-standard","hentry","category-3-release-notes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nyt i OneDesk: maj 2024 | Udgivelses noter<\/title>\n<meta name=\"description\" content=\"Nye KPI&#039;er, kolonner, filtre og grupperinger; Tr\u00e6n din AI-agent p\u00e5 dit websteds indhold; Forvandl din KB til et forum og flere forbedringer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/da\/ny-maj-2024\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nyt i OneDesk: maj 2024 | Udgivelses noter\" \/>\n<meta property=\"og:description\" content=\"Nye KPI&#039;er, kolonner, filtre og grupperinger; Tr\u00e6n din AI-agent p\u00e5 dit websteds indhold; Forvandl din KB til et forum og flere forbedringer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/da\/ny-maj-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:published_time\" content=\"2024-06-19T21:34:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-19T21:35:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/05\/Project-MiniCharts-1024x120.png\" \/>\n<meta name=\"author\" content=\"Erin Richardson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Erin Richardson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Nyt i OneDesk: maj 2024 | Udgivelses noter","description":"Nye KPI'er, kolonner, filtre og grupperinger; 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