{"id":293700,"date":"2025-05-09T20:36:59","date_gmt":"2025-05-09T20:36:59","guid":{"rendered":"https:\/\/onedesk.com\/new-jan-25\/"},"modified":"2025-05-09T20:37:06","modified_gmt":"2025-05-09T20:37:06","slug":"new-jan-25","status":"publish","type":"post","link":"https:\/\/onedesk.com\/da\/new-jan-25\/","title":{"rendered":"Nyt i OneDesk: Januar 2025"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Godt nyt\u00e5r fra OneDesk-teamet! Januar 2025-udgivelsen er nu live med nogle fantastiske nye funktioner og forbedringer.   <\/p>\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-user-dashboard\">Nyt brugerdashboard<\/h2>\n\n<p class=\"wp-block-paragraph\">OneDesk har nu en ny dashboardside dedikeret til den enkelte bruger. N\u00e5r du bes\u00f8ger din startside, vil du nu se en samling af widgets og KPI&#8217;er, der hj\u00e6lper dig med at holde styr p\u00e5 dit arbejde. Her er nogle h\u00f8jdepunkter:  <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Interaktive widgets til dine notifikationer, to-do&#8217;s (sager og opgaver tildelt dem), kalender, arbejdsbyrde og mere.<\/li>\n\n\n\n<li>Personlige KPI&#8217;er til at spore resultaterne af dit arbejde, herunder \u00e5bne opgaver, supportsager, svartider, registrerede tider, SAT-score og meget mere.<\/li>\n\n\n\n<li>Konfigurer dit dashboard ved at tilf\u00f8je, fjerne og omarrangere dine widgets og KPI&#8217;er.<\/li>\n\n\n\n<li>Konfigurer hver widget til at filtrere efter dig selv\/dine teams\/alle brugere og tidsramme.<\/li>\n\n\n\n<li>Opret yderligere dashboards og tilf\u00f8j widgets og konfigurationer efter behov<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Pr\u00f8v selv dashboardet og se alle de tilg\u00e6ngelige widgets. Er der en KPI eller widget, som du gerne vil have, at vi tilf\u00f8jer? Fort\u00e6l os det.  <\/p>\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"539\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-1024x539.gif\" alt=\"\" class=\"wp-image-275411\" style=\"width:826px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-1024x539.gif 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-300x158.gif 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/new-dash-768x404.gif 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-new-webform-configuration-options\">Nye konfigurationsmuligheder for webformularer<\/h2>\n\n<p class=\"wp-block-paragraph\">Efter stor eftersp\u00f8rgsel har vi tilf\u00f8jet yderligere konfigurationsmuligheder til dine webformularer, s\u00e5 du kan oprette de kundevendte ticket- eller anmodningsformularer, du har brug for (kun MFA). Nu kan du: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Tilf\u00f8j yderligere forklarende tekst til ethvert felt<\/li>\n\n\n\n<li>Tilf\u00f8j tekst- og billedblokke til webformularen<\/li>\n\n\n\n<li>Tilf\u00f8j skilleark til webformularen for at opdele dine felter i sektioner<\/li>\n\n\n\n<li>Rediger den landingsside med flere formularer, der vises til dine slutbrugere, n\u00e5r de skal v\u00e6lge mellem flere formularer.<\/li>\n<\/ul>\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-customer-organization-manager\">Kundeorganisationschef<\/h2>\n\n<p class=\"wp-block-paragraph\">Nu kan du udpege en eller flere kunder i en kundeorganisation til at se alle de billetter, der er anmodet om af alle medlemmer af den p\u00e5g\u00e6ldende organisation.<\/p>\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-improved-single-sign-on-sso-for-customers\">Forbedret Single-Sign-On (SSO) for kunder<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>SAML er nu tilg\u00e6ngelig sammen med OpenID Connect for at give dine kunder SSO til mobilvenlige kundeapps.<\/li>\n\n\n\n<li>Konfigurer loginindstillingerne p\u00e5 din dedikerede kundeloginside.  <\/li>\n\n\n\n<li>En forbedret SAML-konfigurationsproces fjerner et par trin for at g\u00f8re det nemmere at konfigurere.<\/li>\n<\/ul>\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-multiple-timers-on-mobile\">Flere timere p\u00e5 mobilen<\/h2>\n\n<p class=\"wp-block-paragraph\">Vi har for nylig tilf\u00f8jet underst\u00f8ttelse af flere timere i hovedappen. Nu har vi ogs\u00e5 tilf\u00f8jet det til OneDesk-mobilappen. K\u00f8r timere sekventielt, gem timere p\u00e5 pause, eller k\u00f8r flere timere samtidigt. Din administrator kan konfigurere, hvad der er tilladt.   <\/p>\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-upgrades-to-the-automated-intake-project\">Opgraderinger til det automatiserede indtagsprojekt<\/h2>\n\n<p class=\"wp-block-paragraph\">&#8216;Intake-projektet&#8217; er en meget popul\u00e6r funktion, hvor nye tickets fra en kundeorganisation altid lander i deres eget dedikerede projekt. Dette holder dig ikke kun organiseret, men muligg\u00f8r ogs\u00e5 en masse nyttige arbejdsgange, herunder: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Tilpasset ruteplanl\u00e6gning af billetter til forskellige kunder<\/li>\n\n\n\n<li>Deling af indtagelsesprojekter med agenter, der er tildelt en kunde<\/li>\n\n\n\n<li>Personlige automatiske svar  <\/li>\n\n\n\n<li>meget mere.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Med denne udgivelse har vi forbedret indtagsprojektet ved at:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Tilf\u00f8jelse af en eksplicit forbindelse mellem projektet og kundeorganisationen<\/li>\n\n\n\n<li>Tilladelse af omd\u00f8bning af indtagsprojekterne<\/li>\n\n\n\n<li>  Automatisk indstilling af projektanmoderen<\/li>\n\n\n\n<li>Et nyt ikon vil hj\u00e6lpe dig med at identificere &#8216;Intake-projekter&#8217;<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img decoding=\"async\" width=\"761\" height=\"181\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/itnake1.png\" alt=\"\" class=\"wp-image-275425\" style=\"width:604px;height:auto\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/itnake1.png 761w, https:\/\/onedesk.com\/wp-content\/uploads\/2025\/01\/itnake1-300x71.png 300w\" sizes=\"(max-width: 761px) 100vw, 761px\" \/><\/figure>\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-rich-text-component-upgrade\">Opgradering af Rich Text-komponent<\/h2>\n\n<p class=\"wp-block-paragraph\">Der er foretaget mange opgraderinger af den rich-text-editor, der bruges i detaljerne, det brugerdefinerede rich-text-felt og samtaleoprettelsesv\u00e6rkt\u00f8jet. Snesevis af mindre fejl og brugervenlighedsproblemer blev rettet med denne opgradering. <\/p>\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-one-time-access-tokens-for-us-to-support-you-better\">Engangsadgangstokens, s\u00e5 vi bedre kan st\u00f8tte dig<\/h2>\n\n<p class=\"wp-block-paragraph\">Hos OneDesk er dit privatliv vigtigt for os. Det betyder, at vi ikke blot kan kigge ind i din konto, n\u00e5r vi fors\u00f8ger at hj\u00e6lpe dig med at l\u00f8se et problem eller konfigurere en indstilling. En ny mulighed for vores Enterprise-niveau-abonnementer giver kontoadministratorer mulighed for at generere og sende et engangsadgangslink til vores supportteam. Dette giver os mulighed for at logge ind \u00e9n gang for at se p\u00e5 din konto og l\u00f8se det problem, du rapporterer. Bem\u00e6rk, at denne mulighed ikke er tilg\u00e6ngelig for HIPAA-aktiverede konti.    <\/p>\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-other-enhancements\">Andre forbedringer:<\/h2>\n\n<p class=\"wp-block-paragraph\">Vi har ogs\u00e5 tilf\u00f8jet hundredvis af andre fejlrettelser og forbedringer, herunder:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Muligheden for at filtrere efter identisk navngivne statusser, selvom de g\u00e6lder for flere elementtyper. Bem\u00e6rk venligst, at gemte visninger, der afh\u00e6nger af disse filtre, skal opdateres, hvis du omd\u00f8ber dine statuer. <\/li>\n\n\n\n<li>Farvekodning af knapperne &#8216;opret samtale&#8217; og &#8216;send&#8217; for lettere at kunne skelne mellem kundesvar (gr\u00f8n) og interne beskeder (bl\u00e5)<\/li>\n\n\n\n<li>Support til portugisisk &#8211; fra Portugal (ud over brasiliansk)<\/li>\n\n\n\n<li>Messenger-app &#8211; Samtaler viser mere kontekst, projekt og element, hvis det er relevant.<\/li>\n\n\n\n<li>Forbedret r\u00e6kkef\u00f8lgen af \u200b\u200bbetingede brugerdefinerede felter i webformularer og detaljepanelet (kun MFA)<\/li>\n\n\n\n<li>Yderligere filtreringsmuligheder i global s\u00f8gning: Element-\/projekttype og statusser<\/li>\n\n\n\n<li>Mulighed for at filtrere efter blank tekst<\/li>\n\n\n\n<li>Mobilvenlig app og mobilapp: Over 60 rettede problemer og forbedringer<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Godt nyt\u00e5r fra OneDesk-teamet! Januar 2025-udgivelsen er nu live med nogle fantastiske nye funktioner og forbedringer. Nyt brugerdashboard OneDesk har nu en ny dashboardside dedikeret til den enkelte bruger. N\u00e5r du bes\u00f8ger din startside, vil du nu se en samling af widgets og KPI&#8217;er, der hj\u00e6lper dig med at holde styr p\u00e5 dit arbejde. Her [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_first_post":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[10084],"tags":[],"class_list":["post-293700","post","type-post","status-publish","format-standard","hentry","category-3-release-notes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hvad er nyt? OneDesk udgivelsesnoter for januar 2025<\/title>\n<meta name=\"description\" content=\"Januar 2025-udgivelsen af \u200b\u200bOneDesk er nu live! Nyt brugerdashboard, webformularkonfigurationer, forbedret SSO for kunder, RTF og meget mere.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/da\/new-jan-25\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hvad er nyt? OneDesk udgivelsesnoter for januar 2025\" \/>\n<meta property=\"og:description\" content=\"Januar 2025-udgivelsen af \u200b\u200bOneDesk er nu live! 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Her vil du l\u00e6re om nye funktioner og forbedringer i OneDesk.","parent":0,"count":11,"filter":"raw","term_order":"0"}],"post_tag":false,"post_format":false},"author_name":"Erin Richardson","author_url":"https:\/\/onedesk.com\/da\/author\/erin-richardsononedesk-com\/","author_email":"erin.richardson@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["administrator"],"author_firstname":"Erin","author_lastname":"Richardson","user_login":"erin.richardson@onedesk.com","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/5b43ac2756efc1d5aa46746163fa71ceee43f42a78652ebc70940d512d77cba0?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"category":"<a href=\"https:\/\/onedesk.com\/da\/category\/3-release-notes\/\" alt=\"3. Release Notes\"  class=\"category-3-release-notes\">3. Release Notes<\/a> "},"jetpack_shortlink":"https:\/\/wp.me\/pfpPaI-1ep6","amp_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/posts\/293700","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/comments?post=293700"}],"version-history":[{"count":1,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/posts\/293700\/revisions"}],"predecessor-version":[{"id":293703,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/posts\/293700\/revisions\/293703"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/media?parent=293700"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/categories?post=293700"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onedesk.com\/da\/wp-json\/wp\/v2\/tags?post=293700"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}