{"id":293718,"date":"2025-05-09T20:37:14","date_gmt":"2025-05-09T20:37:14","guid":{"rendered":"https:\/\/onedesk.com\/how-to-change-management\/"},"modified":"2025-05-09T20:37:22","modified_gmt":"2025-05-09T20:37:22","slug":"how-to-change-management","status":"publish","type":"post","link":"https:\/\/onedesk.com\/da\/how-to-change-management\/","title":{"rendered":"Forandringsledelse med OneDesk"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u00c6ndringsstyring er en tilgang til h\u00e5ndtering af organisatoriske \u00e6ndringer, som kan omfatte processer, infrastruktur eller teknologi. M\u00e5let er at implementere \u00e6ndringer problemfrit med minimal risiko for brugerne. I helpdesk-sammenh\u00e6ng refererer processen normalt til IT-\u00e6ndringsstyring. Denne artikel beskriver en grundl\u00e6ggende IT-\u00e6ndringsstyringsproces med OneDesk. Du kan \u00e6ndre dette flow, som du finder passende, for at det skal stemme overens med din organisation eller dine m\u00e5l.      <\/p>\n\n<p class=\"wp-block-paragraph\">En forandringsledelseproces involverer:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Indledende anmodning<\/strong> &#8211; Slutbrugere eller IT-personale frems\u00e6tter en \u00e6ndringsanmodning med forventninger eller mulige risici.  <\/li>\n\n\n\n<li><strong>Vurdering og planl\u00e6gning<\/strong> &#8211; Teamet gennemg\u00e5r anmodningen og dokumentationskravene.  <\/li>\n\n\n\n<li><strong>Godkendelse<\/strong> &#8211; Den relevante leder gennemg\u00e5r og godkender planen.<\/li>\n\n\n\n<li><strong>Implementering<\/strong> &#8211; \u00c6ndringer afsendes.<\/li>\n<\/ul>\n\n<div style=\"height:52px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-how-it-will-work-together-nbsp\">Hvordan det vil fungere sammen  <\/h2>\n\n<p class=\"wp-block-paragraph\">F\u00f8r vi diskuterer den faktiske ops\u00e6tning, lad os f\u00e5 et overblik over, hvordan denne \u00e6ndringsstyringsproces fungerer.  <\/p>\n\n<p class=\"wp-block-paragraph\">Processen starter, n\u00e5r en slutbruger eller et IT-teammedlem indsender en anmodning. Slutbrugere kan f\u00e5 adgang til din webformular (og andre kundeapps), uanset hvor du implementerer dem; typisk fra dit websted via et link eller webwidgetten. Slutbrugere indsender \u00e6ndringsanmodningen fra webformularen. Denne anmodning modtages som en ticket med de n\u00f8dvendige oplysninger, som udfyldt i formularen. IT-agenter kan indsende en \u00e6ndringsanmodning internt fra OneDesk ved hj\u00e6lp af en skabelonformular.      <\/p>\n\n<p class=\"wp-block-paragraph\">N\u00e5r anmodningen er oprettet, vil en automatisering tildele den\/de relevante agent(er). Den tildelte agent vil udf\u00f8re vurderingen og planl\u00e6gningen, dokumentere processen og diskutere med andre teammedlemmer efter behov. N\u00e5r vurderings- og planl\u00e6gningsfasen er overst\u00e5et, vil agenten opdatere status for sagen og angive, at den skal godkendes. Lederen vil blive underrettet om, at anmodningen skal godkendes via en automatisk e-mail. Hvis en slutbruger eller interessent udf\u00f8rer godkendelsen, kan de g\u00f8re det ved hj\u00e6lp af <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-362ca200-2792-422a-ab2d-e88d3784f0a0?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>sagsportalen<\/u><\/a> . Hvis en slutbruger har indsendt anmodningen, kan de ogs\u00e5 overv\u00e5ge status eller deltage i en samtale i sagsportalen. Hvis den leder, der udf\u00f8rer godkendelsen, er en OneDesk-bruger, kan de godkende anmodningen via den prim\u00e6re web- eller mobilapp til OneDesk.        <\/p>\n\n<p class=\"wp-block-paragraph\">Efter implementeringen skal du indstille anmodningens status til fuldf\u00f8rt. Du kan forbedre \u00e6ndringsstyringsprocessen ved at dokumentere dine processer ved hj\u00e6lp af <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>vidensbasen<\/u><\/a> .   <\/p>\n\n<div style=\"height:44px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\" id=\"h-setup-your-change-management-workflow\">Ops\u00e6t din arbejdsgang til forandringsstyring<\/h2>\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-create-a-ticket-type\">Trin 1: Opret en billettype<\/h3>\n\n<p class=\"wp-block-paragraph\">I OneDesk kan du have flere sagstyper til forskellige tjenester eller processer. Hver type kan have separate statusser, formularer og automatiseringer. Det f\u00f8rste trin i at konfigurere din \u00e6ndringsstyringsproces er at oprette en sagstype til den.    <\/p>\n\n<p class=\"wp-block-paragraph\">G\u00e5 til Admin &gt; Billetter &gt; Billetttyper &gt; v\u00e6lg &#8216;Vis skjulte typer&#8217;. Aktiver en ny type, og giv den et passende navn, f.eks. &#8216;Skift&#8217;.   <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Tip:<\/strong> Du kan oprette sagstyper til forskellige kategorier af \u00e6ndringer, f.eks. standard\u00e6ndringer eller n\u00f8d\u00e6ndringer.  <\/p>\n\n<p class=\"wp-block-paragraph\">Udover denne nye sagstype skal du v\u00e6lge &#8216;Administrer statusser&#8217;. Konfigurer de relevante statusser, der svarer til trinnene i din arbejdsgang for \u00e6ndringsstyring. <\/p>\n\n<p class=\"wp-block-paragraph\">For eksempel ville f\u00f8lgende statusser fungere for et simpelt \u00e6ndringsstyringsflow:  <\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Ny&#8217; &#8211; Ikke startet tilstand<\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Under planl\u00e6gning&#8217; &#8211; Igangv\u00e6rende tilstand<\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Skal godkendes&#8217; &#8211; Igangv\u00e6rende tilstand<\/p>\n\n<p class=\"wp-block-paragraph\">&#8216;Implementeret&#8217; &#8211; F\u00e6rdig tilstand<\/p>\n\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/fb7682ee-0c86-42b6-97b6-704ef1340e27\" alt=\"\"\/><\/figure>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-create-relevant-custom-fields\">Trin 2: Opret relevante brugerdefinerede felter  <\/h3>\n\n<p class=\"wp-block-paragraph\">Dern\u00e6st skal du sandsynligvis oprette nogle brugerdefinerede felter til dine tickets. Brugerdefinerede felter kan hj\u00e6lpe dig med at indsamle oplysninger om den \u00e6ndringsanmodning, der er specifik for din virksomhed.   <\/p>\n\n<p class=\"wp-block-paragraph\">G\u00e5 til Admin &gt; Brugerdefinerede felter &gt; Opret brugerdefineret felt.  <\/p>\n\n<p class=\"wp-block-paragraph\">Nogle eksempler p\u00e5 brugerdefinerede felter, du kan oprette, inkluderer: Hastighed eller Afdeling. S\u00f8rg for at tilf\u00f8je det til panelet med sagsoplysninger i vinduet til oprettelse af brugerdefinerede felter. Vi tilf\u00f8jer det til den kundevendte webformular senere.    <\/p>\n\n<p class=\"wp-block-paragraph\">F\u00e5 mere at vide om <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-966c952b-672d-486a-bc70-fd54c4d59d0f?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>brugerdefinerede felter<\/u><\/a> .  <\/p>\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-3-create-your-internal-form-template\">Trin 3: Opret din interne formularskabelon<\/h3>\n\n<p class=\"wp-block-paragraph\">En intern formular kan bruges af dit IT-team til at starte en ny \u00e6ndringsanmodning i OneDesk.<\/p>\n\n<p class=\"wp-block-paragraph\">G\u00e5 til Admin &gt; Formularer. V\u00e6lg formularen under sagstypen &#8216;\u00c6ndring&#8217;. Tilf\u00f8j de brugerdefinerede felter, du har oprettet, til formularen. Du kan indstille standardv\u00e6rdier til ethvert felt i formularen. Standardv\u00e6rdierne vil blive udfyldt p\u00e5 forh\u00e5nd, n\u00e5r du opretter en ny \u00e6ndring, hvilket betyder, at nye anmodninger er hurtigere at oprette.      <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Tip<\/strong> : Du kan oprette flere formularer til din \u00e6ndringsseddel, hver med forskellige standardv\u00e6rdier.<\/p>\n\n<div style=\"height:33px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-4-create-the-form-for-your-end-users-customers\">Trin 4: Opret formularen til dine slutbrugere\/kunder  <\/h3>\n\n<p class=\"wp-block-paragraph\">En webformular kan bruges af slutbrugere, kunder eller interessenter til at indsende en ny \u00e6ndringsanmodning. G\u00e5 til Admin &gt; Webformularer &gt; Opret en ny webformular for sagstypen &#8216;\u00c6ndring&#8217;. <\/p>\n\n<p class=\"wp-block-paragraph\">Konfigurer formularmenuen, titlen og undertitlen efter dine pr\u00e6ferencer.  <\/p>\n\n<p class=\"wp-block-paragraph\">Tilf\u00f8j relevante felter (inklusive de brugerdefinerede felter, du oprettede tidligere) til din webformular. For at sikre, at alle oplysninger registreres, kan du angive felter efter behov.   <\/p>\n\n<p class=\"wp-block-paragraph\">Tip: Efter indsendelse kan anmoderen se anmodningen fra <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-362ca200-2792-422a-ab2d-e88d3784f0a0?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>ticketportalen<\/u><\/a> .<\/p>\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\" id=\"h-step-5-automate-the-workflow\">Trin 5: Automatiser arbejdsgangen  <\/h3>\n\n<p class=\"wp-block-paragraph\">Til sidst, lad os konfigurere nogle automatiseringer for at f\u00e5 alt til at k\u00f8re problemfrit og effektivt. Automatiseringer k\u00f8rer p\u00e5 anmodninger, n\u00e5r en betingelse er opfyldt, og udf\u00f8rer derefter en handling. <\/p>\n\n<p class=\"wp-block-paragraph\">Du b\u00f8r oprette mindst to automatiseringer for at lette forandringsledelsesprocessen.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>F\u00f8rst, at tildele en agent (eller flere agenter) til den oprindelige anmodning<\/li>\n\n\n\n<li>For det andet, at underrette en leder om, at anmodningen skal godkendes.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">For den f\u00f8rste automatisering skal du v\u00e6lge k\u00f8rer p\u00e5 sagstypen &#8216;\u00e6ndring&#8217;. For udl\u00f8seren skal du v\u00e6lge &#8216;elementet er oprettet&#8217;. For handlingen skal du v\u00e6lge Tildeler og tilf\u00f8je den\/de relevante agent(er), der skal arbejde p\u00e5 det indledende trin.   <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/2860ad5a-188f-40e9-8fbc-eaea06a452e0\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">For den anden automatisering skal du v\u00e6lge typen &#8216;\u00e6ndring&#8217; for k\u00f8rsel. For udl\u00f8seren skal du v\u00e6lge \u00c6ndringer i livscyklusstatus til &#8216;Skal godkendes&#8217;. For handlingen skal du v\u00e6lge Send e-mailskabelon. Indtast den e-mail, der sendes til lederen eller interessenten, n\u00e5r anmodningen skal godkendes.     <\/p>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.onedesk.com\/cware\/view\/3cce2259-1526-47a6-bba9-0d3f8583dcc9\" alt=\"\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Du kan konfigurere disse automatiseringer efter dine behov. Du kan f.eks. tildele anmodningen baseret p\u00e5 udvalgte brugerdefinerede felter, flytte anmodningen til et specifikt projekt og mere.   <\/p>\n\n<p class=\"wp-block-paragraph\">L\u00e6r mere om automatiseringer: <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9251dbe4-e2f5-4359-8953-c85eecba185a?customerAccess=\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Om automatiseringer<\/u><\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Din arbejdsgang til \u00e6ndringsstyring er nu konfigureret. Du er velkommen til at \u00e6ndre arbejdsgangen efter behov eller i takt med at processerne \u00e6ndrer sig. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c6ndringsstyring er en tilgang til h\u00e5ndtering af organisatoriske \u00e6ndringer, som kan omfatte processer, infrastruktur eller teknologi. M\u00e5let er at implementere \u00e6ndringer problemfrit med minimal risiko for brugerne. I helpdesk-sammenh\u00e6ng refererer processen normalt til IT-\u00e6ndringsstyring. Denne artikel beskriver en grundl\u00e6ggende IT-\u00e6ndringsstyringsproces med OneDesk. Du kan \u00e6ndre dette flow, som du finder passende, for at det skal [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10043],"tags":[],"class_list":["post-293718","post","type-post","status-publish","format-standard","hentry","category-1-sadan-bruger-du-onedesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Forandringsledelse | OneDesk Helpdesk Blog<\/title>\n<meta name=\"description\" content=\"Minimer virkningen af \u200b\u200bh\u00e6ndelser\/problemer med en automatiseret \u00e6ndringsstyringsproces. 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