.elementor-153298 .elementor-element.elementor-element-1c13d75{margin-top:5rem;margin-bottom:0rem;}.elementor-widget-heading .elementor-heading-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );color:var( --e-global-color-primary );}.elementor-153298 .elementor-element.elementor-element-21087e7 > .elementor-widget-container{margin:0rem 0rem 0rem 0rem;}.elementor-153298 .elementor-element.elementor-element-21087e7{text-align:center;}.elementor-153298 .elementor-element.elementor-element-21087e7 .elementor-heading-title{font-family:var( --e-global-typography-bea0287-font-family ), Sans-serif;font-size:var( --e-global-typography-bea0287-font-size );font-weight:var( --e-global-typography-bea0287-font-weight );line-height:var( --e-global-typography-bea0287-line-height );word-spacing:var( --e-global-typography-bea0287-word-spacing );}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-153298 .elementor-element.elementor-element-41400bb > .elementor-widget-container{margin:0px 15px 0px 15px;}.elementor-153298 .elementor-element.elementor-element-41400bb{text-align:center;font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-widget-global .elementor-button{background-color:var( --e-global-color-accent );font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-global-131872 .elementor-button{background-color:#F49226;font-family:"Poppins", Sans-serif;font-size:20px;font-weight:500;fill:var( --e-global-color-c2650cb );color:var( --e-global-color-c2650cb );border-radius:2em 2em 2em 2em;}.elementor-153298 .elementor-element.elementor-global-131872 .elementor-button:hover, .elementor-153298 .elementor-element.elementor-global-131872 .elementor-button:focus{background-color:#EA8413;}.elementor-153298 .elementor-element.elementor-global-131872 > .elementor-widget-container{padding:0rem 0rem 0rem 0rem;}.elementor-153298 .elementor-element.elementor-element-1bdf3e8{--spacer-size:50px;}.elementor-153298 .elementor-element.elementor-element-b8db91e .elementor-heading-title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );color:var( --e-global-color-secondary );}.elementor-153298 .elementor-element.elementor-element-10d9207 > .elementor-widget-container{margin:0px 15px 0px 15px;}.elementor-153298 .elementor-element.elementor-element-10d9207{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-153298 .elementor-element.elementor-element-3b1397d > .elementor-widget-container{margin:2rem 0rem 0rem 0rem;}.elementor-153298 .elementor-element.elementor-element-f22a1ed{--spacer-size:75px;}.elementor-153298 .elementor-element.elementor-element-6eacdb5{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;}.elementor-153298 .elementor-element.elementor-element-8a2dfcb{text-align:center;}.elementor-153298 .elementor-element.elementor-element-8a2dfcb .elementor-heading-title{font-family:var( --e-global-typography-accent-font-family ), Sans-serif;font-weight:var( --e-global-typography-accent-font-weight );line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );color:var( --e-global-color-secondary );}.elementor-153298 .elementor-element.elementor-element-28b73f7{--display:flex;--flex-direction:row;--container-widget-width:initial;--container-widget-height:100%;--container-widget-flex-grow:1;--container-widget-align-self:stretch;--flex-wrap-mobile:wrap;--gap:0px 0px;--row-gap:0px;--column-gap:0px;}.elementor-153298 .elementor-element.elementor-element-900b0c8{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:3%;--margin-bottom:3%;--margin-left:3%;--margin-right:3%;--padding-top:3%;--padding-bottom:3%;--padding-left:3%;--padding-right:3%;}.elementor-153298 .elementor-element.elementor-element-900b0c8:not(.elementor-motion-effects-element-type-background), .elementor-153298 .elementor-element.elementor-element-900b0c8 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-c2650cb );}.elementor-153298 .elementor-element.elementor-element-c6613a6 .elementor-heading-title{font-family:var( --e-global-typography-6fc89a2-font-family ), Sans-serif;font-size:var( --e-global-typography-6fc89a2-font-size );font-weight:var( --e-global-typography-6fc89a2-font-weight );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-43948cd{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-153298 .elementor-element.elementor-element-cd6ea0e{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:3%;--margin-bottom:3%;--margin-left:3%;--margin-right:3%;--padding-top:3%;--padding-bottom:3%;--padding-left:3%;--padding-right:3%;}.elementor-153298 .elementor-element.elementor-element-cd6ea0e:not(.elementor-motion-effects-element-type-background), .elementor-153298 .elementor-element.elementor-element-cd6ea0e > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-c2650cb );}.elementor-153298 .elementor-element.elementor-element-71023a6 .elementor-heading-title{font-family:var( --e-global-typography-6fc89a2-font-family ), Sans-serif;font-size:var( --e-global-typography-6fc89a2-font-size );font-weight:var( --e-global-typography-6fc89a2-font-weight );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-8e1b6a9{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}.elementor-153298 .elementor-element.elementor-element-5125a41{--display:flex;--flex-direction:column;--container-widget-width:100%;--container-widget-height:initial;--container-widget-flex-grow:0;--container-widget-align-self:initial;--flex-wrap-mobile:wrap;--margin-top:3%;--margin-bottom:3%;--margin-left:3%;--margin-right:3%;--padding-top:3%;--padding-bottom:3%;--padding-left:3%;--padding-right:3%;}.elementor-153298 .elementor-element.elementor-element-5125a41:not(.elementor-motion-effects-element-type-background), .elementor-153298 .elementor-element.elementor-element-5125a41 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-c2650cb );}.elementor-153298 .elementor-element.elementor-element-50cdecb .elementor-heading-title{font-family:var( --e-global-typography-6fc89a2-font-family ), Sans-serif;font-size:var( --e-global-typography-6fc89a2-font-size );font-weight:var( --e-global-typography-6fc89a2-font-weight );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-b6b8cb2{font-family:var( --e-global-typography-bd66c62-font-family ), Sans-serif;font-size:var( --e-global-typography-bd66c62-font-size );font-weight:var( --e-global-typography-bd66c62-font-weight );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );color:var( --e-global-color-secondary );}@media(min-width:621px){.elementor-153298 .elementor-element.elementor-element-900b0c8{--width:33.3%;}.elementor-153298 .elementor-element.elementor-element-cd6ea0e{--width:33.3%;}.elementor-153298 .elementor-element.elementor-element-5125a41{--width:33.3%;}}@media(max-width:950px){.elementor-widget-heading .elementor-heading-title{line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-153298 .elementor-element.elementor-element-21087e7 .elementor-heading-title{font-size:var( --e-global-typography-bea0287-font-size );line-height:var( --e-global-typography-bea0287-line-height );word-spacing:var( --e-global-typography-bea0287-word-spacing );}.elementor-widget-text-editor{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-153298 .elementor-element.elementor-element-41400bb{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-widget-global .elementor-button{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-element-b8db91e .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-element-10d9207{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-widget-image .widget-image-caption{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-153298 .elementor-element.elementor-element-8a2dfcb .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-element-c6613a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-43948cd{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-153298 .elementor-element.elementor-element-71023a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-8e1b6a9{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-153298 .elementor-element.elementor-element-50cdecb .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-b6b8cb2{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}@media(max-width:620px){.elementor-widget-heading .elementor-heading-title{line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-153298 .elementor-element.elementor-element-21087e7 .elementor-heading-title{font-size:var( --e-global-typography-bea0287-font-size );line-height:var( --e-global-typography-bea0287-line-height );word-spacing:var( --e-global-typography-bea0287-word-spacing );}.elementor-widget-text-editor{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-153298 .elementor-element.elementor-element-41400bb{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-widget-global .elementor-button{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-element-b8db91e .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-element-10d9207{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-widget-image .widget-image-caption{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-153298 .elementor-element.elementor-element-8a2dfcb .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-element-c6613a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-43948cd{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-153298 .elementor-element.elementor-element-71023a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-8e1b6a9{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-153298 .elementor-element.elementor-element-50cdecb .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-b6b8cb2{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}@media(min-width:2400px){.elementor-widget-heading .elementor-heading-title{line-height:var( --e-global-typography-primary-line-height );word-spacing:var( --e-global-typography-primary-word-spacing );}.elementor-153298 .elementor-element.elementor-element-21087e7 .elementor-heading-title{font-size:var( --e-global-typography-bea0287-font-size );line-height:var( --e-global-typography-bea0287-line-height );word-spacing:var( --e-global-typography-bea0287-word-spacing );}.elementor-widget-text-editor{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-153298 .elementor-element.elementor-element-41400bb{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-widget-global .elementor-button{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-element-b8db91e .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-element-10d9207{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-widget-image .widget-image-caption{line-height:var( --e-global-typography-text-line-height );word-spacing:var( --e-global-typography-text-word-spacing );}.elementor-153298 .elementor-element.elementor-element-8a2dfcb .elementor-heading-title{line-height:var( --e-global-typography-accent-line-height );word-spacing:var( --e-global-typography-accent-word-spacing );}.elementor-153298 .elementor-element.elementor-element-c6613a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-43948cd{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-153298 .elementor-element.elementor-element-71023a6 .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-8e1b6a9{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}.elementor-153298 .elementor-element.elementor-element-50cdecb .elementor-heading-title{font-size:var( --e-global-typography-6fc89a2-font-size );line-height:var( --e-global-typography-6fc89a2-line-height );word-spacing:var( --e-global-typography-6fc89a2-word-spacing );}.elementor-153298 .elementor-element.elementor-element-b6b8cb2{font-size:var( --e-global-typography-bd66c62-font-size );line-height:var( --e-global-typography-bd66c62-line-height );word-spacing:var( --e-global-typography-bd66c62-word-spacing );}}lang="de-DE"> Erstellen von Tickets und Aufgaben aus dem Live-Chat | Eigenschaften | OneDesk
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