{"id":125623,"date":"2021-08-25T13:24:59","date_gmt":"2021-08-25T13:24:59","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/"},"modified":"2022-05-20T21:04:39","modified_gmt":"2022-05-20T21:04:39","slug":"onedesk-erste-schritte-elementerstellung-konfiguration","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/","title":{"rendered":"OneDesk &#8211; Erste Schritte: Artikelerstellung und -konfiguration"},"content":{"rendered":"<h2>Abschrift:<\/h2>\n<p>OneDesk bietet Ihnen die M\u00f6glichkeit, Ticket- und Aufgabentypen zu aktivieren und anzupassen. Es empfiehlt sich, diese Typen nur zu verwenden, wenn Sie f\u00fcr jeden eindeutige Workflows konfigurieren m\u00f6chten. Vermeiden Sie nach M\u00f6glichkeit die Erstellung mehrerer Typen, um unn\u00f6tige Komplexit\u00e4t in Ihren Arbeitsabl\u00e4ufen zu reduzieren.<\/p>\n<p>Sie finden diese Konfigurationsoptionen in Ihrem Administrationsbereich. Klicken Sie auf das Zahnradsymbol, um auf die Verwaltungseinstellungen zuzugreifen, die Sie unter &#8220;Weitere Anwendungen&#8221; finden, und w\u00e4hlen Sie Tickets oder Aufgaben aus. Sie k\u00f6nnen bis zu zehn Aufgabentypen und zehn Tickettypen erstellen. Sie k\u00f6nnen f\u00fcr jeden Typ eine Farbe ausw\u00e4hlen und die zugewiesenen Symbole \u00e4ndern. Sie k\u00f6nnen auch den Ticket- oder Aufgabentyp umbenennen, wodurch die E-Mail-Adresse der Erstellung automatisch ge\u00e4ndert wird.<\/p>\n<p>Jeder Ticket- oder Aufgabentyp, den Sie erstellen, kann einen einzigartigen Lebenszyklusstatus haben, sodass Sie f\u00fcr jeden Ihrer Elementtypen unterschiedliche Workflows erstellen k\u00f6nnen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abschrift: OneDesk bietet Ihnen die M\u00f6glichkeit, Ticket- und Aufgabentypen zu aktivieren und anzupassen. Es empfiehlt sich, diese Typen nur zu verwenden, wenn Sie f\u00fcr jeden eindeutige Workflows konfigurieren m\u00f6chten. Vermeiden Sie nach M\u00f6glichkeit die Erstellung mehrerer Typen, um unn\u00f6tige Komplexit\u00e4t in Ihren Arbeitsabl\u00e4ufen zu reduzieren. Sie finden diese Konfigurationsoptionen in Ihrem Administrationsbereich. Klicken Sie auf [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9836,9837,9860],"aiovg_tags":[],"class_list":["post-125623","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-de-onedesk-video-guide-de","aiovg_categories-02-projektmanagement","aiovg_categories-03-administrative-einstellungen"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Artikelerstellung &amp; Konfiguration | Erste Schritte | OneDesk-Software-App<\/title>\n<meta name=\"description\" content=\"Mit OneDesk k\u00f6nnen Sie mehrere Elementtypen aktivieren und konfigurieren. Erfahren Sie in diesem Video mehr \u00fcber die verschiedenen M\u00f6glichkeiten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Artikelerstellung &amp; Konfiguration | Erste Schritte | OneDesk-Software-App\" \/>\n<meta property=\"og:description\" content=\"Mit OneDesk k\u00f6nnen Sie mehrere Elementtypen aktivieren und konfigurieren. Erfahren Sie in diesem Video mehr \u00fcber die verschiedenen M\u00f6glichkeiten.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-20T21:04:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Artikelerstellung & Konfiguration | Erste Schritte | OneDesk-Software-App","description":"Mit OneDesk k\u00f6nnen Sie mehrere Elementtypen aktivieren und konfigurieren. Erfahren Sie in diesem Video mehr \u00fcber die verschiedenen M\u00f6glichkeiten.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/","og_locale":"de_DE","og_type":"article","og_title":"Artikelerstellung & Konfiguration | Erste Schritte | OneDesk-Software-App","og_description":"Mit OneDesk k\u00f6nnen Sie mehrere Elementtypen aktivieren und konfigurieren. Erfahren Sie in diesem Video mehr \u00fcber die verschiedenen M\u00f6glichkeiten.","og_url":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2022-05-20T21:04:39+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/","url":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/","name":"Artikelerstellung & Konfiguration | Erste Schritte | OneDesk-Software-App","isPartOf":{"@id":"https:\/\/onedesk.com\/de\/#website"},"datePublished":"2021-08-25T13:24:59+00:00","dateModified":"2022-05-20T21:04:39+00:00","description":"Mit OneDesk k\u00f6nnen Sie mehrere Elementtypen aktivieren und konfigurieren. Erfahren Sie in diesem Video mehr \u00fcber die verschiedenen M\u00f6glichkeiten.","breadcrumb":{"@id":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-elementerstellung-konfiguration\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/de\/videos\/"},{"@type":"ListItem","position":2,"name":"OneDesk &#8211; Erste Schritte: Artikelerstellung und -konfiguration"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/de\/#website","url":"https:\/\/onedesk.com\/de\/","name":"OneDesk","description":"Projektmanagement- und Helpdesk-Software","publisher":{"@id":"https:\/\/onedesk.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/de\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/onedesk.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"August 25, 2021","get_modified_date":"May 20, 2022","category_list":{"aiovg_categories":[{"term_id":9836,"name":"01. HelpDesk","slug":"01-helpdesk-de-onedesk-video-guide-de","term_group":0,"term_taxonomy_id":9836,"taxonomy":"aiovg_categories","description":"Eine Sammlung von Videos, die Ihnen den Einstieg in die Helpdesk-Funktionen von OneDesk erleichtern.","parent":10081,"count":35,"filter":"raw","term_order":"0"},{"term_id":9837,"name":"02. Projektmanagement","slug":"02-projektmanagement","term_group":0,"term_taxonomy_id":9837,"taxonomy":"aiovg_categories","description":"Eine Sammlung von Videos, die Ihnen den Einstieg in die Projektmanagementfunktionen von OneDesk erleichtern.","parent":10081,"count":20,"filter":"raw","term_order":"0"},{"term_id":9860,"name":"03. Administrative Einstellungen","slug":"03-administrative-einstellungen","term_group":0,"term_taxonomy_id":9860,"taxonomy":"aiovg_categories","description":"Eine Sammlung von Videos, die Ihnen den Einstieg in die Anpassung Ihres OneDesk \u00fcber die Verwaltungseinstellungen erleichtern.","parent":10081,"count":11,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/de\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/01-helpdesk-de-onedesk-video-guide-de\/\" alt=\"01. HelpDesk\"  class=\"aiovg_categories-01-helpdesk-de-onedesk-video-guide-de\">01. HelpDesk<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/02-projektmanagement\/\" alt=\"02. Projektmanagement\"  class=\"aiovg_categories-02-projektmanagement\">02. Projektmanagement<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/03-administrative-einstellungen\/\" alt=\"03. Administrative Einstellungen\"  class=\"aiovg_categories-03-administrative-einstellungen\">03. Administrative Einstellungen<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/aiovg_videos\/125623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/comments?post=125623"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/media?parent=125623"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/aiovg_categories?post=125623"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/aiovg_tags?post=125623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}