{"id":125822,"date":"2021-08-25T16:58:33","date_gmt":"2021-08-25T16:58:33","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-erste-schritte-e-mail-tracking\/"},"modified":"2021-12-20T19:04:48","modified_gmt":"2021-12-20T19:04:48","slug":"onedesk-erste-schritte-e-mail-tracking","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-e-mail-tracking\/","title":{"rendered":"OneDesk &#8211; Erste Schritte: E-Mail-Tracking"},"content":{"rendered":"<h2>Abschrift:<\/h2>\n<p>OneDesk f\u00fchrt ein Protokoll aller E-Mails, die in den letzten 72 Stunden von Ihrem OneDesk gesendet und empfangen wurden. So haben Sie volle Transparenz \u00fcber Ihre E-Mails.<\/p>\n<p>Sie k\u00f6nnen Ihre E-Mail-Datens\u00e4tze anzeigen, indem Sie unten links auf Weitere Anwendungen klicken. W\u00e4hlen Sie Verwaltung und klicken Sie dann auf E-Mails. Oben finden Sie Registerkarten f\u00fcr ein- und ausgehende E-Mail-Nachrichten.<\/p>\n<p>Auf der Registerkarte \u201eAusgehend\u201c k\u00f6nnen Sie die E-Mails anzeigen, die OneDesk in Ihrem Namen gesendet hat. Sie k\u00f6nnen das Sendedatum, den Betreff, den Empf\u00e4nger und den Status der E-Mail sehen. Klicken Sie auf das Aktionsmen\u00fc neben der E-Mail, um weitere Details wie den E-Mail-Inhalt und mehr anzuzeigen. <\/p>\n<p>Beachten Sie, dass wir diese E-Mails hier nicht verfolgen k\u00f6nnen, wenn Sie Ihren eigenen SMTP-Server verwenden, und Sie sich dazu an Ihren Serveradministrator wenden m\u00fcssen.<\/p>\n<p>Auf der Registerkarte Eingang k\u00f6nnen Sie die E-Mails anzeigen, die onedesk in Ihrem Namen erhalten hat. Sie k\u00f6nnen das Empfangsdatum, den Betreff, die E-Mail-Adresse des urspr\u00fcnglichen Absenders und die Aktion dieser eingehenden E-Mail in Ihrem OneDesk sehen. Diese E-Mail f\u00fchrte beispielsweise zur Erstellung eines Tickets. Klicken Sie auf das Aktionsmen\u00fc neben der E-Mail, um weitere Details anzuzeigen oder die E-Mail herunterzuladen.<\/p>\n<p>Auf den Registerkarten f\u00fcr eingehende und ausgehende E-Mails k\u00f6nnen Sie auch die E-Mails durchsuchen, wenn Sie eine bestimmte finden m\u00fcssen. Klicken Sie auf Aktualisieren, um den Bildschirm zu aktualisieren.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abschrift: OneDesk f\u00fchrt ein Protokoll aller E-Mails, die in den letzten 72 Stunden von Ihrem OneDesk gesendet und empfangen wurden. So haben Sie volle Transparenz \u00fcber Ihre E-Mails. Sie k\u00f6nnen Ihre E-Mail-Datens\u00e4tze anzeigen, indem Sie unten links auf Weitere Anwendungen klicken. W\u00e4hlen Sie Verwaltung und klicken Sie dann auf E-Mails. Oben finden Sie Registerkarten f\u00fcr [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9900],"aiovg_tags":[],"class_list":["post-125822","aiovg_videos","type-aiovg_videos","status-publish","hentry","aiovg_categories-05-e-mail-verwaltung"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>E-Mail-Tracking | Erste Schritte | OneDesk Helpdesk- und PM-Software<\/title>\n<meta name=\"description\" content=\"OneDesk f\u00fchrt ein Protokoll aller gesendeten und empfangenen E-Mails in den letzten 72 Stunden. 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