{"id":155777,"date":"2021-12-20T18:24:15","date_gmt":"2021-12-20T18:24:15","guid":{"rendered":"https:\/\/onedesk.com\/videos\/onedesk-erste-schritte-kunden-apps\/"},"modified":"2024-10-21T14:19:39","modified_gmt":"2024-10-21T14:19:39","slug":"onedesk-erste-schritte-kunden-apps","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/","title":{"rendered":"OneDesk &#8211; Erste Schritte: Kunden-Apps"},"content":{"rendered":"<p><strong>Abschrift:<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">OneDesk bietet Ihnen mehrere kundenorientierte Anwendungen, die Sie auf Ihre Website stellen k\u00f6nnen. Jede Anwendung bietet Ihren Kunden oder Endbenutzern unterschiedliche M\u00f6glichkeiten, mit Ihnen zu kommunizieren oder Support zu erhalten. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Wie Sie Ihren Kunden die Apps zur Verf\u00fcgung stellen, bleibt Ihnen \u00fcberlassen. Sie k\u00f6nnen das Widget auf Ihrer Website einbetten. Das Widget beherbergt die einzelnen Apps in den Registerkarten. Sie k\u00f6nnen auch direkt von Ihrer Website, E-Mail-Signatur usw. auf die einzelnen Apps verlinken. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lassen Sie uns die Grundlagen jeder Anwendung erkl\u00e4ren.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Die Home Page App ist eine vollst\u00e4ndig anpassbare zentrale Landingpage f\u00fcr Ihre Kunden. Sie k\u00f6nnen Links, Text und Bilder hinzuf\u00fcgen, um Ihren Kunden Informationen zu geben oder sie zu Ihren Supportoptionen, Ihrer Website usw. zu f\u00fchren. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00dcber die Messenger-App k\u00f6nnen Ihre Kunden einen Live-Chat mit Ihnen starten und Ihnen Bilder, Anh\u00e4nge und Links senden.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Im Ticketportal k\u00f6nnen sich Ihre Kunden anmelden, um ihre Tickets anzuzeigen, Aktualisierungen zu sehen und Nachrichten zu senden. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Die Webformulare sind Formulare, die Ihre Kunden oder Endbenutzer ausf\u00fcllen k\u00f6nnen, um neue Tickets oder andere Anfragen einzureichen. Sie k\u00f6nnen Ihre Formulare mit benutzerdefinierten Feldern konfigurieren, Pflichtfelder festlegen und mehr. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Die Knowledge Base-App ist ein Self-Service-Hub, in dem Sie Artikel und Anleitungen ver\u00f6ffentlichen k\u00f6nnen. Artikel k\u00f6nnen Anh\u00e4nge, Bilder oder Videos enthalten. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In Ihren Kunden-Apps k\u00f6nnen Sie den KI-Bot aktivieren. Der KI-Bot kann Ihnen helfen, den Arbeitsaufwand zu reduzieren, indem er Fragen beantwortet <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jede der Anwendungen verf\u00fcgt \u00fcber konfigurierbare Berechtigungen, Farben und Logos.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Weitere Informationen zum Einrichten und Konfigurieren der einzelnen Kundenanwendungen finden Sie in unseren anderen Videos oder Artikeln. Sie k\u00f6nnen sich auch gerne per Live-Chat oder E-Mail an das Support-Team wenden. Vielen Dank!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abschrift: OneDesk bietet Ihnen mehrere kundenorientierte Anwendungen, die Sie auf Ihre Website stellen k\u00f6nnen. Jede Anwendung bietet Ihren Kunden oder Endbenutzern unterschiedliche M\u00f6glichkeiten, mit Ihnen zu kommunizieren oder Support zu erhalten. Wie Sie Ihren Kunden die Apps zur Verf\u00fcgung stellen, bleibt Ihnen \u00fcberlassen. Sie k\u00f6nnen das Widget auf Ihrer Website einbetten. Das Widget beherbergt die [&hellip;]<\/p>\n","protected":false},"author":27,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9836,9854],"aiovg_tags":[],"class_list":["post-155777","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-01-helpdesk-de-onedesk-video-guide-de","aiovg_categories-08-kunden-apps"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kunden-Apps | Erste Schritte | OneDesk-Videoanleitung<\/title>\n<meta name=\"description\" content=\"OneDesk bietet kundenorientierte Anwendungen, die Sie auf Ihrer Website platzieren k\u00f6nnen und Ihren Kunden verschiedene M\u00f6glichkeiten zur Kommunikation mit Ihnen bieten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kunden-Apps | Erste Schritte | OneDesk-Videoanleitung\" \/>\n<meta property=\"og:description\" content=\"OneDesk bietet kundenorientierte Anwendungen, die Sie auf Ihrer Website platzieren k\u00f6nnen und Ihren Kunden verschiedene M\u00f6glichkeiten zur Kommunikation mit Ihnen bieten.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-21T14:19:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Kunden-Apps | Erste Schritte | OneDesk-Videoanleitung","description":"OneDesk bietet kundenorientierte Anwendungen, die Sie auf Ihrer Website platzieren k\u00f6nnen und Ihren Kunden verschiedene M\u00f6glichkeiten zur Kommunikation mit Ihnen bieten.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/","og_locale":"de_DE","og_type":"article","og_title":"Kunden-Apps | Erste Schritte | OneDesk-Videoanleitung","og_description":"OneDesk bietet kundenorientierte Anwendungen, die Sie auf Ihrer Website platzieren k\u00f6nnen und Ihren Kunden verschiedene M\u00f6glichkeiten zur Kommunikation mit Ihnen bieten.","og_url":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2024-10-21T14:19:39+00:00","og_image":[{"width":1280,"height":800,"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/04\/OneDesk-Logo.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/","url":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/","name":"Kunden-Apps | Erste Schritte | OneDesk-Videoanleitung","isPartOf":{"@id":"https:\/\/onedesk.com\/de\/#website"},"datePublished":"2021-12-20T18:24:15+00:00","dateModified":"2024-10-21T14:19:39+00:00","description":"OneDesk bietet kundenorientierte Anwendungen, die Sie auf Ihrer Website platzieren k\u00f6nnen und Ihren Kunden verschiedene M\u00f6glichkeiten zur Kommunikation mit Ihnen bieten.","breadcrumb":{"@id":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kunden-apps\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Videos","item":"https:\/\/onedesk.com\/de\/videos\/"},{"@type":"ListItem","position":2,"name":"OneDesk &#8211; Erste Schritte: Kunden-Apps"}]},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/de\/#website","url":"https:\/\/onedesk.com\/de\/","name":"OneDesk","description":"Projektmanagement- und Helpdesk-Software","publisher":{"@id":"https:\/\/onedesk.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/de\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/onedesk.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":{"default":"https:\/\/onedesk.com\/wp-content\/plugins\/the-plus-addons-for-block-editor\/assets\/images\/tpgb-placeholder.jpg"},"tpgb_post_meta_info":{"get_date":"December 20, 2021","get_modified_date":"October 21, 2024","category_list":{"aiovg_categories":[{"term_id":9836,"name":"01. HelpDesk","slug":"01-helpdesk-de-onedesk-video-guide-de","term_group":0,"term_taxonomy_id":9836,"taxonomy":"aiovg_categories","description":"Eine Sammlung von Videos, die Ihnen den Einstieg in die Helpdesk-Funktionen von OneDesk erleichtern.","parent":10081,"count":35,"filter":"raw","term_order":"0"},{"term_id":9854,"name":"08. Kunden-Apps","slug":"08-kunden-apps","term_group":0,"term_taxonomy_id":9854,"taxonomy":"aiovg_categories","description":"Eine Sammlung von Videos, die Ihnen den Einstieg in die Nutzung der Kunden-Apps von OneDesk erleichtern.","parent":10081,"count":7,"filter":"raw","term_order":"0"}],"aiovg_tags":false},"author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/de\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":{"aiovg_categories":"<a href=\"https:\/\/onedesk.com\/video-category\/01-helpdesk-de-onedesk-video-guide-de\/\" alt=\"01. HelpDesk\"  class=\"aiovg_categories-01-helpdesk-de-onedesk-video-guide-de\">01. HelpDesk<\/a> <a href=\"https:\/\/onedesk.com\/video-category\/08-kunden-apps\/\" alt=\"08. Kunden-Apps\"  class=\"aiovg_categories-08-kunden-apps\">08. Kunden-Apps<\/a> "},"_links":{"self":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/aiovg_videos\/155777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/aiovg_videos"}],"about":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/types\/aiovg_videos"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/comments?post=155777"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/media?parent=155777"}],"wp:term":[{"taxonomy":"aiovg_categories","embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/aiovg_categories?post=155777"},{"taxonomy":"aiovg_tags","embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/aiovg_tags?post=155777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}