{"id":82364,"date":"2021-03-29T18:38:14","date_gmt":"2021-03-29T18:38:14","guid":{"rendered":"https:\/\/onedesk.com\/videos\/gespraeche-und-diskussionen-in-onedesk\/"},"modified":"2021-05-13T16:56:22","modified_gmt":"2021-05-13T16:56:22","slug":"gespraeche-und-diskussionen-in-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/gespraeche-und-diskussionen-in-onedesk\/","title":{"rendered":"Gespr\u00e4che und Diskussionen"},"content":{"rendered":"

Transkript:<\/h2>\n

In OneDesk-Gespr\u00e4chen werden Ihre Diskussionen mit Kunden und anderen Teammitgliedern gef\u00fchrt. Bei Gespr\u00e4chen kann es sich entweder um etwas handeln, das mit einem Ticket, einer Aufgabe oder einem Projekt verbunden ist, oder sie k\u00f6nnen direkt zwischen Ihnen und einem Kunden unabh\u00e4ngig sein. Sie k\u00f6nnen diese Konversationen in den Details des Elements finden, wenn sie angeh\u00e4ngt sind. Zum Beispiel konnte ich hier sehen, dass einige Gespr\u00e4che mit einem Kunden \u00fcber dieses Ticket gef\u00fchrt werden. Ihre Konversationen sind auch in der Ansicht des Messenger zusammengefasst. Hier sehen Sie den oberen Bereich f\u00fcr Gespr\u00e4che mit Kunden. Dieser Abschnitt steht den Personen in Ihrer Organisation zur Verf\u00fcgung, die f\u00fcr die Interaktion mit Kunden bestimmt sind. Alle Ihre Benutzer haben einen Bereich f\u00fcr meine Konversation, in dem sie offene, \u00f6ffentliche, private und sogar geschlossene Konversationen sehen k\u00f6nnen. Wenn sie eine Konversation ausw\u00e4hlen, w\u00e4hlen sie hier einen Filter aus. Sie k\u00f6nnen eine Konversation ausw\u00e4hlen und die Nachrichten werden in diesem Bereich angezeigt. Sie k\u00f6nnen dieses Men\u00fc verwenden, um ein Ticket zu erstellen, wenn eines noch nicht erstellt wurde, oder um die Artikeldetails oder die Benutzerdetails anzuzeigen. Hier k\u00f6nnen Sie sehen, dass es ein Gespr\u00e4ch mit anonym gibt, es gibt ein Gespr\u00e4ch mit einem bestimmten Benutzer, und hier haben wir ein Gespr\u00e4ch mit einem Kunden.<\/p>\n","protected":false},"excerpt":{"rendered":"

Transkript: In OneDesk-Gespr\u00e4chen werden Ihre Diskussionen mit Kunden und anderen Teammitgliedern gef\u00fchrt. Bei Gespr\u00e4chen kann es sich entweder um etwas handeln, das mit einem Ticket, einer Aufgabe oder einem Projekt verbunden ist, oder sie k\u00f6nnen direkt zwischen Ihnen und einem Kunden unabh\u00e4ngig sein. Sie k\u00f6nnen diese Konversationen in den Details des Elements finden, wenn sie […]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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