{"id":82379,"date":"2021-03-29T18:49:14","date_gmt":"2021-03-29T18:49:14","guid":{"rendered":"https:\/\/onedesk.com\/videos\/the-onedesk-customer-portal-how-to-configure-it\/"},"modified":"2021-05-13T15:07:28","modified_gmt":"2021-05-13T15:07:28","slug":"the-onedesk-customer-portal-how-to-configure-it","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/the-onedesk-customer-portal-how-to-configure-it\/","title":{"rendered":"Anpassung des Kundenportals"},"content":{"rendered":"<h2>Transkript:<\/h2>\n<p>OneDesk verf\u00fcgt \u00fcber ein integriertes Kundenportal. Sie k\u00f6nnen dies Ihren Kunden zur Verf\u00fcgung stellen, damit diese neue Tickets erstellen, ihre Tickets verfolgen und mit Ihnen besprechen k\u00f6nnen. Sie k\u00f6nnen Ihr Kundenportal anzeigen, indem Sie auf Ihren Namen klicken und eine Vorschau der Kunden-Apps anzeigen. Dadurch wird eine neue Browser-Registerkarte mit einer Beispielwebsite ge\u00f6ffnet. Hier sehen Sie das in diese Website eingebettete Widget. Die zweite Registerkarte in diesem Widget ist das Portal. Hier sehen Ihre Kunden eine Liste ihrer Tickets. Sie k\u00f6nnen klicken, um Details anzuzeigen, und sie k\u00f6nnen sie mit Ihnen besprechen. Sie k\u00f6nnen sogar neue einreichen, indem Sie auf Neu klicken.<\/p>\n<p>Viele Dinge k\u00f6nnen sowohl im Widget als auch im Kundenportal konfiguriert werden. Hier ist, wie es gemacht wird. Kehren Sie zur Haupt-App zur\u00fcck, klicken Sie auf die Verwaltung und dann auf Kunden-Apps. Hier. Sie k\u00f6nnen entscheiden, ob Sie einige dieser Apps aus dem Widget entfernen m\u00f6chten. Schalten Sie diese verschiedenen Schalter hier einfach ein und aus. Sie k\u00f6nnen die Farben \u00e4ndern. Sie k\u00f6nnen die Sprache und den Text \u00e4ndern. So k\u00f6nnen Sie ihn auf Ihrer Website platzieren. Weiter unten sehen Sie Seiten, die f\u00fcr die einzelnen Kunden-Apps spezifisch sind. Auf der Kundenportalseite k\u00f6nnen Sie festlegen, ob sich die Kunden anmelden m\u00fcssen, um ihre Inhalte anzuzeigen. In diesem Fall k\u00f6nnen Sie dann bestimmen, was sie sehen k\u00f6nnen, auf den von ihnen selbst angeforderten Elementen, auf den von ihnen selbst oder von anderen in ihrem Unternehmen angeforderten Elementen, Elementen und Projekten, denen sie folgen. Sie haben beschlossen, sie Projekten hinzuzuf\u00fcgen. Sie k\u00f6nnen ihnen erlauben, die Elemente in bestimmten Projekten oder in einigen Kombinationen davon anzuzeigen. Weiter unten gibt es einige andere Optionen, z. B. erlauben Sie dem Kunden, sich selbst zu registrieren, oder m\u00fcssen Sie ihn einladen? K\u00f6nnen sie Elementen folgen und den Status von Elementen anzeigen? Und hier k\u00f6nnen Sie bestimmen, welche Filter auf der Seitenwand angezeigt werden. Wenn Sie Fragen dazu haben, wie Sie das Kundenportal auf Ihre Website stellen oder wie Sie es konfigurieren, z\u00f6gern Sie nicht, sich mit uns in Verbindung zu setzen und mit uns zu chatten.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkript: OneDesk verf\u00fcgt \u00fcber ein integriertes Kundenportal. Sie k\u00f6nnen dies Ihren Kunden zur Verf\u00fcgung stellen, damit diese neue Tickets erstellen, ihre Tickets verfolgen und mit Ihnen besprechen k\u00f6nnen. Sie k\u00f6nnen Ihr Kundenportal anzeigen, indem Sie auf Ihren Namen klicken und eine Vorschau der Kunden-Apps anzeigen. Dadurch wird eine neue Browser-Registerkarte mit einer Beispielwebsite ge\u00f6ffnet. Hier [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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