{"id":82400,"date":"2021-03-29T18:52:30","date_gmt":"2021-03-29T18:52:30","guid":{"rendered":"https:\/\/onedesk.com\/videos\/tickets-aufgaben-und-andere-gegenstaende\/"},"modified":"2022-06-17T17:02:02","modified_gmt":"2022-06-17T17:02:02","slug":"tickets-aufgaben-und-andere-gegenstaende","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/tickets-aufgaben-und-andere-gegenstaende\/","title":{"rendered":"02. Tickets und Aufgaben"},"content":{"rendered":"<p><strong><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-item-creation-configuration\/\">Aktualisiertes Video<\/a><\/strong><\/p>\n<h2><strong>Abschrift:<\/strong><\/h2>\n<p>Elemente sind die Tickets, Aufgaben und andere Arten von Dingen, die Sie in OneDesk verwalten. Hier k\u00f6nnen Sie sie in der Aufgabenanwendung sehen, meine Elemente sind meine Aufgaben. In der Ticketanwendung sind meine Artikel meine Tickets. Es kann in Projekte gruppiert werden, wie Sie hier sehen, und ich kann ein neues erstellen, indem ich auf Hinzuf\u00fcgen klicke und den Typ ausw\u00e4hle, den ich erstellen m\u00f6chte. Wenn Sie also ein neues Ticket erstellen m\u00f6chten, geben Sie ihm einen Namen und erstellen Sie es. Es erscheint in meiner Liste.<\/p>\n<p>Sie k\u00f6nnen bis zu 30 verschiedene Arten von Elementen in Ihrem OneDesk-Konto haben. Hier ist, wie Sie diese herausfinden k\u00f6nnen. Klicken Sie auf Administration und w\u00e4hlen Sie den Anwendungstyp aus, dem Sie einen Typ hinzuf\u00fcgen m\u00f6chten. In meiner Ticketanwendung habe ich beispielsweise einen Typ, nur das generische Ticket. Wenn ich weitere hinzuf\u00fcgen m\u00f6chte, zeige ich versteckte Typen an und kann einige andere Arten von Tickets aktivieren. F\u00fcr jedes dieser Elemente kann ich ihm einen Namen geben, das Symbol \u00e4ndern und vor allem den Status verwalten, damit ich die Farben \u00e4ndern, die verschiedenen Status \u00e4ndern und einen Standard ausw\u00e4hlen kann . Wenn ich jetzt auf Hinzuf\u00fcgen klicke, werden Sie sehen, dass ich hier einige zus\u00e4tzliche Typen erstellen kann. Es ist erw\u00e4hnenswert, dass jeder dieser Typen, den Sie aktiviert haben, eine eigene E-Mail-Adresse hat, damit Sie diese Elemente dieser Typen direkt per E-Mail erhalten k\u00f6nnen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aktualisiertes Video Abschrift: Elemente sind die Tickets, Aufgaben und andere Arten von Dingen, die Sie in OneDesk verwalten. Hier k\u00f6nnen Sie sie in der Aufgabenanwendung sehen, meine Elemente sind meine Aufgaben. In der Ticketanwendung sind meine Artikel meine Tickets. Es kann in Projekte gruppiert werden, wie Sie hier sehen, und ich kann ein neues erstellen, [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9539],"aiovg_tags":[],"class_list":["post-82400","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-1-erste-schritte"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - 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