{"id":82435,"date":"2021-03-29T20:01:02","date_gmt":"2021-03-29T20:01:02","guid":{"rendered":"https:\/\/onedesk.com\/videos\/erstellen-von-tickets-und-aufgaben-in-onedesk\/"},"modified":"2022-06-07T19:41:03","modified_gmt":"2022-06-07T19:41:03","slug":"erstellen-von-tickets-und-aufgaben-in-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/erstellen-von-tickets-und-aufgaben-in-onedesk\/","title":{"rendered":"03. Tickets und Aufgaben erstellen"},"content":{"rendered":"<p><strong><a href=\"https:\/\/onedesk.com\/videos\/onedesk-getting-started-item-creation-configuration\/\">Aktualisiertes Video<\/a><\/strong><\/p>\n<h2><strong>Abschrift:<\/strong><\/h2>\n<p>Das Erstellen neuer Elemente in OneDesk ist sehr einfach.<\/p>\n<p>Um ein neues Element zu erstellen, klicken Sie einfach auf den Pfeil neben der Schaltfl\u00e4che &#8220;Hinzuf\u00fcgen&#8221; und w\u00e4hlen Sie aus, was Sie erstellen m\u00f6chten. Lassen Sie uns zum Beispiel ein Ticket erstellen. Wenn Sie ein Ticket erstellen, wird ein Popup angezeigt und Sie m\u00fcssen nur das Formular ausf\u00fcllen. In diesem Fall erstellen wir einfach ein neues Ticket.<\/p>\n<p>Jetzt k\u00f6nnen Sie den Rest des Formulars ausf\u00fcllen oder einfach auf &#8220;Erstellen&#8221; klicken. Der Name ist die einzige Eigenschaft, die erforderlich ist. Wenn Sie auf &#8220;Erstellen&#8221; klicken, wurde meinem Konto ein neues Ticket hinzugef\u00fcgt.<\/p>\n<p>Wenn Sie Administrator Ihres Kontos sind, k\u00f6nnen Sie dieses Formular auch konfigurieren. Klicken Sie dazu auf diesen Link &#8220;Dieses Formular konfigurieren&#8221; und bestimmen Sie, welche Eigenschaften im Formular angezeigt werden und ob sie obligatorisch sind oder nicht.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aktualisiertes Video Abschrift: Das Erstellen neuer Elemente in OneDesk ist sehr einfach. Um ein neues Element zu erstellen, klicken Sie einfach auf den Pfeil neben der Schaltfl\u00e4che &#8220;Hinzuf\u00fcgen&#8221; und w\u00e4hlen Sie aus, was Sie erstellen m\u00f6chten. Lassen Sie uns zum Beispiel ein Ticket erstellen. Wenn Sie ein Ticket erstellen, wird ein Popup angezeigt und Sie [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"aiovg_categories":[9539],"aiovg_tags":[],"class_list":["post-82435","aiovg_videos","type-aiovg_videos","status-publish","has-post-thumbnail","hentry","aiovg_categories-1-erste-schritte"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - 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