{"id":82547,"date":"2021-03-30T18:17:22","date_gmt":"2021-03-30T18:17:22","guid":{"rendered":"https:\/\/onedesk.com\/videos\/zusammenfuehren-von-tickets\/"},"modified":"2021-05-14T17:28:21","modified_gmt":"2021-05-14T17:28:21","slug":"zusammenfuehren-von-tickets","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/zusammenfuehren-von-tickets\/","title":{"rendered":"Zusammenf\u00fchren von Tickets"},"content":{"rendered":"<h2><strong>Transkript:<\/strong><\/h2>\n<p>Es kann vorkommen, dass Sie Duplikate desselben Tickets in Ihrem Konto erhalten. Dies kann daran liegen, dass mehr als ein Kunde dasselbe Problem einreicht oder dieselbe Funktion anfordert. Unter diesen Umst\u00e4nden m\u00f6chten Sie diese Tickets m\u00f6glicherweise zusammenf\u00fchren. Hier ist, wie du es machst.<\/p>\n<p>W\u00e4hlen Sie zun\u00e4chst die Tickets aus, die Sie zusammenf\u00fchren m\u00f6chten, und w\u00e4hlen Sie im Aktionsmen\u00fc &#8220;Weitere Optionen&#8221; und &#8220;Elemente zusammenf\u00fchren&#8221;.<\/p>\n<p>Jetzt m\u00fcssen Sie entscheiden, welche \u00c4nderungen Sie an den zusammenzuf\u00fchrenden Elementen vornehmen m\u00f6chten. Sie k\u00f6nnen beispielsweise den Status &#8220;Abschluss des Lebenszyklusstatus&#8221; \u00e4ndern. Wenn Sie diese \u00c4nderungen nicht vornehmen m\u00f6chten, k\u00f6nnen Sie sie auf unver\u00e4ndert zur\u00fccksetzen. Sie k\u00f6nnen auch eine Konversation zu den zusammenzuf\u00fchrenden Elementen erstellen. Standardm\u00e4\u00dfig senden wir eine Nachricht, die den Kunden dar\u00fcber informiert, dass der Artikel zusammengef\u00fchrt wurde, er jedoch weiterhin Benachrichtigungen erh\u00e4lt. Sie k\u00f6nnen auch die Elemente, die zusammengef\u00fchrt werden sollen, mit dem Element verkn\u00fcpfen, in das zusammengef\u00fchrt werden soll.<\/p>\n<p>W\u00e4hlen Sie als N\u00e4chstes das Element aus, in das Sie zusammenf\u00fchren m\u00f6chten. Zum Beispiel werde ich hier ausw\u00e4hlen, um in dieses zu verschmelzen. Jetzt k\u00f6nnen Sie w\u00e4hlen, ob Sie Anh\u00e4nge kopieren oder nicht, Beschreibungen kopieren, die Konversationen verschieben oder eine neue Konversation erstellen m\u00f6chten. In diesem Fall ver\u00f6ffentlichen wir eine interne Nachricht, in der allen Benutzern mitgeteilt wird, dass dieses Element mit einem anderen Element zusammengef\u00fchrt wurde.<\/p>\n<p>Beachten Sie, dass Ihre Workflow-Automatisierungen w\u00e4hrend dieser Zusammenf\u00fchrung deaktiviert werden. Dies bedeutet, dass Status\u00e4nderungen hier keine zus\u00e4tzlichen Benachrichtigungen senden. Klicken Sie dann auf Zusammenf\u00fchren, best\u00e4tigen Sie und Ihre Zusammenf\u00fchrung ist erfolgt.<\/p>\n<p>Ihre ausgew\u00e4hlten Elemente, die zusammengef\u00fchrt werden sollen, wurden geschlossen, auf 100% festgelegt und ihre Eigenschaften wurden wie beschrieben in das Element kopiert, in das sie zusammengef\u00fchrt werden sollen. Dazu geh\u00f6ren Anh\u00e4nge, alle Konversationen, die Sie verschieben m\u00f6chten, und nat\u00fcrlich haben wir eine neue Konversation ver\u00f6ffentlicht, in der die Punkte 1 und 10 geschlossen und in dieses Ticket integriert wurden. So f\u00fchren Sie Tickets in OneDesk zusammen.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkript: Es kann vorkommen, dass Sie Duplikate desselben Tickets in Ihrem Konto erhalten. Dies kann daran liegen, dass mehr als ein Kunde dasselbe Problem einreicht oder dieselbe Funktion anfordert. Unter diesen Umst\u00e4nden m\u00f6chten Sie diese Tickets m\u00f6glicherweise zusammenf\u00fchren. Hier ist, wie du es machst. W\u00e4hlen Sie zun\u00e4chst die Tickets aus, die Sie zusammenf\u00fchren m\u00f6chten, und [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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