{"id":82551,"date":"2021-03-30T18:19:49","date_gmt":"2021-03-30T18:19:49","guid":{"rendered":"https:\/\/onedesk.com\/videos\/hinzufuegen-von-benutzern-und-kunden-zu-gespraechen\/"},"modified":"2021-05-13T20:43:23","modified_gmt":"2021-05-13T20:43:23","slug":"hinzufuegen-von-benutzern-und-kunden-zu-gespraechen","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/hinzufuegen-von-benutzern-und-kunden-zu-gespraechen\/","title":{"rendered":"Hinzuf\u00fcgen von Benutzern und Kunden zu Gespr\u00e4chen"},"content":{"rendered":"<h2>Transkript:<\/h2>\n<p>In OneDesk k\u00f6nnen Sie Gespr\u00e4che mit anderen Benutzern und Kunden f\u00fchren. Diese Konversationen k\u00f6nnen an Tickets, Aufgaben oder nicht angeh\u00e4ngte angeh\u00e4ngt werden. Ich werde Ihnen zeigen, wie das funktioniert, um eine neue Konversation auf einem Ticket zu erstellen.<\/p>\n<p>Hier habe ich ein Ticket ausgew\u00e4hlt. Ich klicke auf Neue Konversation erstellen und Sie k\u00f6nnen sehen, dass ich eine Kundenantwort oder eine interne Nachricht senden werde. In diesem Fall mache ich eine &#8216;Kundenantwort&#8217; und ich kann einfach auf das @ -Symbol klicken und ausw\u00e4hlen, wen ich hinzuf\u00fcgen m\u00f6chte. Diese werden automatisch sowohl als Tag als auch in die Empf\u00e4ngerliste hier aufgenommen.<\/p>\n<p>Ich klicke auf Neue Konversation erstellen. Sie k\u00f6nnen sehen, dass Jill es erhalten hat und sie wurde auch als Followerin auf diesem Ticket hinzugef\u00fcgt. Sie k\u00f6nnen dies sowohl mit angeh\u00e4ngten als auch mit unabh\u00e4ngigen Gespr\u00e4chen tun. Wenn Sie also hier im Messenger sind, k\u00f6nnen Sie auch das @ -Symbol verwenden, um Benutzer und Kunden zu Ihren Konversationen hinzuzuf\u00fcgen. Vielen Dank.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkript: In OneDesk k\u00f6nnen Sie Gespr\u00e4che mit anderen Benutzern und Kunden f\u00fchren. Diese Konversationen k\u00f6nnen an Tickets, Aufgaben oder nicht angeh\u00e4ngte angeh\u00e4ngt werden. Ich werde Ihnen zeigen, wie das funktioniert, um eine neue Konversation auf einem Ticket zu erstellen. Hier habe ich ein Ticket ausgew\u00e4hlt. Ich klicke auf Neue Konversation erstellen und Sie k\u00f6nnen sehen, [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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