{"id":82986,"date":"2021-04-05T19:55:57","date_gmt":"2021-04-05T19:55:57","guid":{"rendered":"https:\/\/onedesk.com\/videos\/erstellen-und-verwenden-von-makros-in-onedesk\/"},"modified":"2021-05-14T15:50:22","modified_gmt":"2021-05-14T15:50:22","slug":"erstellen-und-verwenden-von-makros-in-onedesk","status":"publish","type":"aiovg_videos","link":"https:\/\/onedesk.com\/de\/videos\/erstellen-und-verwenden-von-makros-in-onedesk\/","title":{"rendered":"Erstellen und Verwenden von Makros"},"content":{"rendered":"<h2><strong>Transkript:<\/strong><\/h2>\n<p>Makros in OneDesk sind B\u00fcndel von Aktionen, die Sie vorab erstellt haben und die Sie speichern k\u00f6nnen, damit Sie sie f\u00fcr mehrere Elemente gleichzeitig ausf\u00fchren k\u00f6nnen. So funktioniert das. Hier habe ich zwei Punkte, an denen ich gleichzeitig Ma\u00dfnahmen ergreifen m\u00f6chte. Wir k\u00f6nnen dies tun, indem wir auf &#8220;Extras&#8221; und dann auf &#8220;Neues Makro&#8221; klicken. Sobald wir das hier tun, werden Sie feststellen, dass dieses Makro &#8220;zwei ausgew\u00e4hlte Elemente \u00e4ndert&#8221;, und das sind die beiden Elemente, die ich hier ausgew\u00e4hlt habe.<\/p>\n<p>Angenommen, ich m\u00f6chte das Projekt dieser Elemente \u00e4ndern, da sie sich derzeit au\u00dferhalb des Projekts befinden. Klicken Sie dazu auf &#8220;Projekt&#8221; und w\u00e4hlen Sie das Projekt aus, in das ich sie einf\u00fcgen m\u00f6chte. Also klicke ich auf &#8216;Beispielprojekt&#8217;. Angenommen, ich wollte diesen verschiedenen Tickets auch einen Empf\u00e4nger hinzuf\u00fcgen. Ich kann dies tun, indem ich auf &#8220;Hinzuf\u00fcgen&#8221; klicke und den Empf\u00e4nger hinzuf\u00fcge, den ich hinzuf\u00fcgen m\u00f6chte. Jetzt wird Chris als Beauftragter hinzugef\u00fcgt und das Projekt ge\u00e4ndert.<\/p>\n<p>Hier k\u00f6nnen Sie auch den Abschluss, den Ver\u00f6ffentlichungsstatus Ihres Tickets, die Priorit\u00e4t und den Typ \u00e4ndern. Wenn Sie also von einem Ticket zu einer Aufgabe oder einem anderen von Ihnen aktivierten Arbeitselement wechseln m\u00f6chten, \u00e4ndern Sie den Lebenszyklusstatus. Entfernen Sie Verantwortliche, f\u00fcgen Sie Follower hinzu oder \u00e4ndern Sie die benutzerdefinierten Felder. Sie k\u00f6nnen auch eine Konversation zu den ausgew\u00e4hlten Elementen erstellen.<\/p>\n<p>Um dieses Makro zu vervollst\u00e4ndigen, m\u00fcssen wir nur noch auf &#8220;Dieses Makro anwenden&#8221; klicken. Hier wird angezeigt, dass &#8220;Dieses Makro starten&#8221; angezeigt wird. Und wenn alles erledigt ist, wird &#8220;Makro fertig&#8221; angezeigt. Sobald es fertig ist, klicken Sie auf &#8220;Schlie\u00dfen&#8221; und wir k\u00f6nnen hier auf &#8220;Schlie\u00dfen&#8221; klicken. Sie werden hier feststellen, dass diese beiden Elemente jetzt Chris zugewiesen und jetzt im Projekt &#8216;Beispielprojekt&#8217; platziert sind. Sie k\u00f6nnen diese Makros auch speichern, indem Sie wieder auf &#8220;Extras&#8221; und dann auf &#8220;Neues Makro&#8221; klicken und hier scrollen, bis &#8220;Dieses Makro speichern&#8221; angezeigt wird. Sie k\u00f6nnen es benennen und dann auf &#8220;Speichern&#8221; klicken. Und jetzt sehen Sie hier, dass dieses Makro jetzt hinzugef\u00fcgt wurde.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Transkript: Makros in OneDesk sind B\u00fcndel von Aktionen, die Sie vorab erstellt haben und die Sie speichern k\u00f6nnen, damit Sie sie f\u00fcr mehrere Elemente gleichzeitig ausf\u00fchren k\u00f6nnen. So funktioniert das. Hier habe ich zwei Punkte, an denen ich gleichzeitig Ma\u00dfnahmen ergreifen m\u00f6chte. Wir k\u00f6nnen dies tun, indem wir auf &#8220;Extras&#8221; und dann auf &#8220;Neues Makro&#8221; [&hellip;]<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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