{"id":148220,"date":"2021-12-14T14:23:00","date_gmt":"2021-12-14T14:23:00","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-vs-the-competition\/zendesk-vs-onedesk\/"},"modified":"2025-06-04T17:36:17","modified_gmt":"2025-06-04T17:36:17","slug":"zendesk-alternative","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/onedesk-gegen-die-konkurrenz\/zendesk-alternative\/","title":{"rendered":"Zendesk vs. OneDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"148220\" class=\"elementor elementor-148220 elementor-44662\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aef3f66 e-flex e-con-boxed e-con e-parent\" data-id=\"aef3f66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b653aee e-con-full e-flex e-con e-child\" data-id=\"b653aee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-709d56d elementor-widget elementor-widget-heading\" data-id=\"709d56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk, eine leistungsstarke Zendesk-Alternative<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-189a09b elementor-widget elementor-widget-text-editor\" data-id=\"189a09b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reduzieren Sie Kosten, ohne die Funktionalit\u00e4t einzuschr\u00e4nken. OneDesk ist eine hochgradig anpassbare und kosteng\u00fcnstige Alternative zu Zendesk.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bb4c9e e-flex e-con-boxed e-con e-parent\" data-id=\"3bb4c9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c703b0c e-con-full e-flex e-con e-child\" data-id=\"c703b0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d1b84e5 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"d1b84e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"84\" height=\"84\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png\" class=\"attachment-medium size-medium wp-image-225674\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk-60x60.png 60w\" sizes=\"(max-width: 84px) 100vw, 84px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-00107e2 e-con-full e-flex e-con e-child\" data-id=\"00107e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bcbfd7 elementor-widget elementor-widget-image\" data-id=\"6bcbfd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"71\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/12\/OneDesk-Logo-Initials-Blue.png\" class=\"attachment-medium size-medium wp-image-150220\" alt=\"Logo OneDesk\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7f3932 e-flex e-con-boxed e-con e-parent\" data-id=\"d7f3932\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29f6d37 elementor-widget elementor-widget-heading\" data-id=\"29f6d37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warum nach Zendesk-Alternativen suchen?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae51b0 elementor-widget__width-initial elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cae51b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sie haben wahrscheinlich schon von Zendesk geh\u00f6rt. Zendesk ist eine bekannte Software f\u00fcr Helpdesk, Kundenservice und Teamzusammenarbeit. Zendesk bietet zahlreiche Funktionen, darunter Multi-Channel-Ticketing, automatisches Ticket-Routing, eine Wissensdatenbank und einen KI-Bot. Trotz seiner vielen Funktionen ist Zendesk nicht f\u00fcr jeden die richtige L\u00f6sung.   <\/p><p>Einige Rezensenten erw\u00e4hnen Nachteile wie:  <\/p><ul><li>Eingeschr\u00e4nkte Anpassung und Flexibilit\u00e4t  <\/li><li>Teuer f\u00fcr wesentliche Funktionen<\/li><li>Schwierigkeiten bei der Berichterstattung<\/li><\/ul><p>Zendesk bietet verschiedene Tarife an, die von 19 $ pro Benutzer\/Monat bis 169 $ pro Benutzer\/Monat reichen. Es gibt auch zus\u00e4tzliche kostenpflichtige Add-Ons.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bead338 elementor-widget elementor-widget-heading\" data-id=\"bead338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lernen Sie OneDesk kennen, die All-in-One-Alternative zu Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38c3b49 elementor-widget elementor-widget-text-editor\" data-id=\"38c3b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">OneDesk ist eine robuste L\u00f6sung, die \u00e4hnliche Funktionen wie Zendesk bietet, darunter: Ticketing, Automatisierung, SLA-Management, Live-Chat, KI-Bot und Wissensdatenbank.&nbsp;<\/span><\/p>\n<p>OneDesk bietet au\u00dferdem:<\/p>\n<ul>\n<li>Zus\u00e4tzliche Produkte f\u00fcr Projektmanagement oder professionelles Servicemanagement. Diese integrierten Produkte erm\u00f6glichen Aufgabenplanung, Rechnungsstellung und mehr. &nbsp;<\/li>\n<li>Eine ideale L\u00f6sung f\u00fcr interne Helpdesk-Teams und Agenturen.&nbsp;<\/li>\n<li>Einzigartige Kombination von Funktionen zur Aufnahme von Kundenanfragen und zur Gew\u00e4hrleistung einer kontinuierlichen Kundenkommunikation.&nbsp;<\/li>\n<\/ul>\n<p>Die Preise von OneDesk richten sich nach der Anzahl der Benutzer, mit unbegrenzten Kunden und Projekten. Die Helpdesk-Preise von OneDesk beginnen bei nur 10,99 $ pro Benutzer\/Monat. <\/p>\n<p>Sehen wir uns an, wie OneDesk und Zendesk im Vergleich zueinander abschneiden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff22e70 e-flex e-con-boxed e-con e-parent\" data-id=\"ff22e70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2241b24 e-con-full e-flex e-con e-child\" data-id=\"2241b24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d03cd4 elementor-widget elementor-widget-heading\" data-id=\"7d03cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Leistungsstarkes Ticketsystem<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6c8c71 elementor-widget elementor-widget-text-editor\" data-id=\"d6c8c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk ist ein Multi-Channel-Ticketsystem. Erhalten Sie Tickets per E-Mail, \u00fcber benutzerdefinierte Ticketformulare, im Live-Chat und mehr. Bieten Sie qualitativ hochwertigen Support von Anfang bis Ende an einem zentralen Ort.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e93e868 e-con-full e-flex e-con e-child\" data-id=\"e93e868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d905d5c elementor-widget elementor-widget-image\" data-id=\"d905d5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266888\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d71d1f1 e-flex e-con-boxed e-con e-parent\" data-id=\"d71d1f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-64c3e26 e-con-full e-flex e-con e-child\" data-id=\"64c3e26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7c2b77 elementor-widget elementor-widget-image\" data-id=\"e7c2b77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"576\" height=\"494\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1.webp\" class=\"attachment-large size-large wp-image-266466\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1.webp 576w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Automated-Flows-1-300x257.webp 300w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-230de98 e-con-full e-flex e-con e-child\" data-id=\"230de98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ac20b3 elementor-widget elementor-widget-heading\" data-id=\"6ac20b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Flexibles Routing und Automatisierung  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a137ee elementor-widget elementor-widget-text-editor\" data-id=\"3a137ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk bietet einfach zu erstellende, aber hochflexible Automatisierungen. Automatisches Routing, Tagging, Antworten und Updates sparen Ihnen Zeit und erm\u00f6glichen Ihnen die individuelle Anpassung Ihrer Arbeitsabl\u00e4ufe.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2bab49 e-flex e-con-boxed e-con e-parent\" data-id=\"f2bab49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56b513a elementor-widget elementor-widget-heading\" data-id=\"56b513a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vergleich von OneDesk und Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f01668d elementor-widget elementor-widget-shortcode\" data-id=\"f01668d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span id=\"tablepress-1-description\" class=\"tablepress-table-description tablepress-table-description-id-1\"><\/span>\n\n<table id=\"tablepress-1\" class=\"tablepress tablepress-id-1 A comparison of ZenDesk to OneDesk - HelpDesk software\" aria-describedby=\"tablepress-1-description\">\n<thead>\n<tr class=\"row-1\">\n\t<td class=\"column-1\"><\/td><th class=\"column-2\">OneDesk <\/th><th class=\"column-3\">Zendesk<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\"><b>Price<\/b><\/td><td class=\"column-2\"><b>$10.99 - $39.99<\/b> per agent per month paid annually<\/td><td class=\"column-3\"><b>$19 - $115+ <\/b> per agent per month paid annually<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Email ticketing <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Social media ticketing <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Inbound voice \/ phone ticketing<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $55\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Satisfaction survey (CSAT)<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Custom views<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Web widget<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Real-time chat<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Customer portal<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only one portal starting at $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Task management <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Knowledge base \/ Help center<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Custom fields<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Conditional ticket fields<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">SLA management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Internal discussion\/collaboration<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Pre-built analytics dashboard<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-18\">\n\t<td class=\"column-1\">Timesheets and Timers<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-19\">\n\t<td class=\"column-1\">Integrated project management<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\">with project management product<\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-20\">\n\t<td class=\"column-1\">Macros<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-21\">\n\t<td class=\"column-1\">Automation rules<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-22\">\n\t<td class=\"column-1\">Email audit<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"> - last 72 hours<\/td><td class=\"column-3\">only in $115\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-23\">\n\t<td class=\"column-1\">Custom ticket statuses<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-24\">\n\t<td class=\"column-1\">AI bot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-25\">\n\t<td class=\"column-1\">Community forum<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-26\">\n\t<td class=\"column-1\">Multiple ticket forms<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">only in $89\/agent plan<\/td>\n<\/tr>\n<tr class=\"row-27\">\n\t<td class=\"column-1\">HIPAA enabled account<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\">with HIPAA Plan<\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-28\">\n\t<td class=\"column-1\">Single Sign On (SSO) <\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-29\">\n\t<td class=\"column-1\">Audit log<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">$115\/agent plan or higher<\/td>\n<\/tr>\n<tr class=\"row-30\">\n\t<td class=\"column-1\">Invoicing &amp; quoting<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/red_x.png\" alt=\"Feature not included\" style=\"width: 20px; height: 20px;\"><\/td>\n<\/tr>\n<tr class=\"row-31\">\n\t<td class=\"column-1\">AI agent<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td>\n<\/tr>\n<tr class=\"row-32\">\n\t<td class=\"column-1\">AI co-pilot<\/td><td class=\"column-2\"><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2012\/04\/Check.png\" alt=\"Feature included\" style=\"width: 20px; height:20px;\"><\/td><td class=\"column-3\">additional $50 per agent add on<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ec24df9 e-flex e-con-boxed e-con e-parent\" data-id=\"ec24df9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08d6a4e e-con-full e-flex e-con e-child\" data-id=\"08d6a4e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4eab9 elementor-widget elementor-widget-heading\" data-id=\"2a4eab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Was kann OneDesk gegen\u00fcber Zendesk bieten?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63c7288 elementor-widget elementor-widget-text-editor\" data-id=\"63c7288\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erfassen und verwalten Sie Kundensupport-Tickets, E-Mails, Serviceanfragen und andere Kundeninteraktionen. OneDesk bietet die Funktionen, die Sie ben\u00f6tigen. <a href=\"https:\/\/onedesk.com\/de\/features-index\/\">Sehen Sie sich eine vollst\u00e4ndige Liste der Funktionen von OneDesk an.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47bd205 e-flex e-con-boxed e-con e-parent\" data-id=\"47bd205\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b3426ee e-con-full e-flex e-con e-child\" data-id=\"b3426ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca79c87 elementor-widget elementor-widget-heading\" data-id=\"ca79c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Die am besten anpassbare Zendesk-Alternative<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3610dc9 elementor-widget elementor-widget-text-editor\" data-id=\"3610dc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Viele Helpdesk-L\u00f6sungen auf dem Markt beschr\u00e4nken Sie auf eine Reihe von Anpassungen. Beispielsweise erlaubt Zendesk keine benutzerdefinierten Status.  <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">Wir bei OneDesk glauben, dass Ihr Tool Ihren Anforderungen entsprechen sollte. Als solches ist OneDesk eines der am besten anpassbaren verf\u00fcgbaren Tools. Konfigurieren Sie unbegrenzt benutzerdefinierte Felder und Status. Erstellen Sie Ihre eigenen Agententeams und -rollen. \u00c4ndern Sie das Aussehen Ihres Hilfe-Widgets. Erstellen Sie benutzerdefinierte SLAs f\u00fcr Ihr Unternehmen. Erstellen Sie benutzerdefinierte Berichte und mehr!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0f7dfde e-con-full e-flex e-con e-child\" data-id=\"0f7dfde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bb0a0a elementor-widget elementor-widget-image\" data-id=\"6bb0a0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"461\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp\" class=\"attachment-large size-large wp-image-231769\" alt=\"OneDesk-Anpassungen\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-1024x461.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization-768x346.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Customization.webp 1110w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22257e8 e-flex e-con-boxed e-con e-parent\" data-id=\"22257e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-faef636 e-con-full e-flex e-con e-child\" data-id=\"faef636\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d4df9c elementor-widget elementor-widget-image\" data-id=\"3d4df9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-1024x473.webp\" class=\"attachment-large size-large wp-image-267060\" alt=\"Planungswerkzeuge f\u00fcr Projektmanagement-Software\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-1024x473.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-300x139.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning-768x355.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Project-Planning.webp 1087w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63e5cb4 e-con-full e-flex e-con e-child\" data-id=\"63e5cb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c33eed3 elementor-widget elementor-widget-heading\" data-id=\"c33eed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Arbeitsmanagement \u00fcber den gesamten Lebenszyklus<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d96762f elementor-widget elementor-widget-text-editor\" data-id=\"d96762f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Zendesk bietet nur eine Helpdesk-L\u00f6sung an. Mit OneDesk ben\u00f6tigen Sie nur eine Anwendung, um sowohl Ihren Helpdesk als auch Ihr Projektmanagement zu verwalten.  <\/p><p>Die Projektmanagement-Anwendung von OneDesk arbeitet nahtlos mit Helpdesk zusammen oder kann separat funktionieren. Wandeln Sie Tickets in Aufgaben um. <a href=\"https:\/\/onedesk.com\/de\/features-index\/projektmanagement-loesung\/\">Planen und terminieren Sie Aufgaben<\/a> und Projekte mit dem Gantt-Diagramm und dem Kalender. Legen Sie ein Budget fest und \u00fcberwachen Sie Ihre geplanten und tats\u00e4chlichen Kosten in Echtzeit und vieles mehr.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-115dbe1 e-flex e-con-boxed e-con e-parent\" data-id=\"115dbe1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d4ba983 e-con-full e-flex e-con e-child\" data-id=\"d4ba983\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02f7718 elementor-widget elementor-widget-heading\" data-id=\"02f7718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e4ufig gestellte Fragen zu Zendesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97e3b72 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"97e3b72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-159' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-9366973\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-9366973 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a340d9eb834a\">Was sind die besten Zendesk-Alternativen? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Obwohl Zendesk eine Vielzahl von Funktionen bietet, ist es m\u00f6glicherweise nicht die L\u00f6sung f\u00fcr alle. Zendesk bietet begrenzte Anpassungsoptionen und passt daher m\u00f6glicherweise nicht zu Ihrem individuellen Arbeitsablauf. Zendesk kann auch kostspielig sein, wenn Sie High-Level-Funktionen ben\u00f6tigen. Es ist auch wichtig, die Funktionen zu ber\u00fccksichtigen, die Sie ben\u00f6tigen. Wenn Sie nach einer Zendesk-Alternative suchen, bietet OneDesk viele der h\u00f6chsten Funktionen von Zendesk zu einem Bruchteil der Kosten. Dar\u00fcber hinaus bietet OneDesk nahtlos in eine Anwendung integrierte Aufgaben- und Projektmanagement-Produkte. Daher eignet sich OneDesk hervorragend f\u00fcr interne Teams, die gleichzeitig an Aufgaben oder Projekten arbeiten, sowie f\u00fcr Agenturen, die gleichzeitig die Arbeit ihrer Kunden verwalten m\u00fcssen.   <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-dba7543\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-dba7543 uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a340d9eb84be\">Was ist der Unterschied zwischen Zendesk und OneDesk?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Zendesk und OneDesk sind beides Helpdesk-Anwendungen, die eine Vielzahl von Funktionen bieten. Zendesk konzentriert sich mehr auf Social-Media-Ticketing. OneDesk eignet sich am besten f\u00fcr interne oder B2B-Helpdesks. OneDesk bietet <a href=\"https:\/\/onedesk.com\/de\/features-index\/kunden-apps-funktionen\/\">kundenorientierte Anwendungen<\/a> , mit denen Kunden oder Endbenutzer per E-Mail, Formularen, Live-Chat, einem Kundenportal und einer Wissensdatenbank kommunizieren, Tickets einreichen und auf dem Laufenden bleiben k\u00f6nnen. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-97f829b\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-97f829b uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a340d9eb859b\">Wer sind die Konkurrenten von Zendesk? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Sie werden eine Reihe von Zendesk-Konkurrenten sehen, die sich normalerweise auf verschiedene Funktionen von Helpdesk-Software konzentrieren. Zu diesen Konkurrenten geh\u00f6ren OneDesk, Freshdesk und HappyFox. Zendesk-Konkurrenten verf\u00fcgen normalerweise \u00fcber grundlegende Funktionen wie E-Mail-Ticketing und grundlegende Automatisierungen. Je nachdem, wonach Sie suchen, ben\u00f6tigen Sie m\u00f6glicherweise leistungsf\u00e4higere Automatisierungen oder zus\u00e4tzliche <a href=\"https:\/\/onedesk.com\/de\/features-index\/mehrere-moeglichkeiten-tickets-zu-erstellen\/\">M\u00f6glichkeiten zum Erstellen von Tickets<\/a> . OneDesk bietet sowohl ein vollst\u00e4ndiges Helpdesk- als auch ein Projektmanagementprodukt, die nahtlos miteinander integriert sind und sich dadurch von anderen L\u00f6sungen abheben. Sehen Sie sich unsere anderen <a href=\"https:\/\/onedesk.com\/de\/helpdesk-alternativen\/\">Helpdesk-Vergleiche<\/a> an, um zu sehen, wie OneDesk und Zendesk im Vergleich zur Konkurrenz abschneiden. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0fbc85d e-flex e-con-boxed e-con e-parent\" data-id=\"0fbc85d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74a212e e-con-full e-flex e-con e-child\" data-id=\"74a212e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37f0e09 elementor-widget elementor-widget-heading\" data-id=\"37f0e09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Erfahren Sie, warum OneDesk die beste Alternative zu Zendesk ist<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9ca317 elementor-widget elementor-widget-text-editor\" data-id=\"f9ca317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Testen Sie OneDesk selbst mit unserer kostenlosen 14-t\u00e4gigen Testversion. Unser <a href=\"https:\/\/onedesk.com\/de\/loslegen\/\">Onboarding-Leitfaden<\/a> und weitere Ressourcen erleichtern Ihnen den Einstieg. <a href=\"https:\/\/onedesk.com\/de\/demo\/buch-demo\/\">Buchen Sie auch eine Demo,<\/a> um OneDesk in Aktion zu erleben.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-091aeb8 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"091aeb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kostenlos starten<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-deb9645 e-con-full e-flex e-con e-child\" data-id=\"deb9645\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ff5e0 elementor-widget elementor-widget-image\" data-id=\"d7ff5e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255543\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk, eine leistungsstarke Zendesk-Alternative Reduzieren Sie Kosten, ohne die Funktionalit\u00e4t einzuschr\u00e4nken. OneDesk ist eine hochgradig anpassbare und kosteng\u00fcnstige Alternative zu Zendesk. Warum nach Zendesk-Alternativen suchen? Sie haben wahrscheinlich schon von Zendesk geh\u00f6rt. Zendesk ist eine bekannte Software f\u00fcr Helpdesk, Kundenservice und Teamzusammenarbeit. Zendesk bietet zahlreiche Funktionen, darunter Multi-Channel-Ticketing, automatisches Ticket-Routing, eine Wissensdatenbank und einen KI-Bot. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":302941,"parent":64360,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-148220","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Zendesk-Alternative | Helpdesk- und Projektmanagement-Softwarel\u00f6sung<\/title>\n<meta name=\"description\" content=\"Suchen Sie nach einer Helpdesk-Software-Alternative zu Zendesk? Finden Sie heraus, wie OneDesk im Vergleich zu Preisen, Funktionen und Angeboten abschneidet.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/de\/onedesk-gegen-die-konkurrenz\/zendesk-alternative\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zendesk-Alternative | Helpdesk- und Projektmanagement-Softwarel\u00f6sung\" \/>\n<meta property=\"og:description\" content=\"Suchen Sie nach einer Helpdesk-Software-Alternative zu Zendesk? Finden Sie heraus, wie OneDesk im Vergleich zu Preisen, Funktionen und Angeboten abschneidet.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/de\/onedesk-gegen-die-konkurrenz\/zendesk-alternative\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-04T17:36:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/zendesk.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Zendesk-Alternative | Helpdesk- und Projektmanagement-Softwarel\u00f6sung","description":"Suchen Sie nach einer Helpdesk-Software-Alternative zu Zendesk? 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