{"id":151676,"date":"2021-12-16T18:54:25","date_gmt":"2021-12-16T18:54:25","guid":{"rendered":"https:\/\/onedesk.com\/eigenschaften-index\/"},"modified":"2024-06-20T20:55:40","modified_gmt":"2024-06-20T20:55:40","slug":"features-index","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/features-index\/","title":{"rendered":"OneDesk-Funktionsindex"},"content":{"rendered":"\t\t
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Funktionsindex von OneDesk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk bietet viele leistungsstarke Funktionen f\u00fcr Ihren Helpdesk, Ihr Projektmanagement und Ihre professionelle Serviceautomatisierung. Finden Sie die Funktionen, die Ihnen und Ihrem Team dabei helfen k\u00f6nnen, Zeit und Effizienz zu maximieren. Sehen Sie sich diesen Index an, um die von Ihnen ben\u00f6tigten Funktionen zu finden und mehr dar\u00fcber zu erfahren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMelde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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M\u00f6chten Sie sehen, wie die Funktionen von OneDesk im Vergleich zu anderer Helpdesk-, Projektmanagement- oder PSA-Software abschneiden?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLaden Sie die Vergleichs-Checkliste herunter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Helpdesk Ticketing System<\/a><\/U><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Email to Ticket<\/a><\/td>Ticket Management<\/a><\/td>\n<\/tr>\n
<\/td>Voice \/ Phone Ticketing<\/a><\/td>Ticket \/ Request Forms <\/a><\/td>\n<\/tr>\n
<\/td>Chat Support<\/a><\/td>Ticket Portal<\/a><\/td>\n<\/tr>\n
<\/td>Creating Tickets from Live Chat<\/a><\/td>Multiple Ways to Create Tickets<\/a><\/td>\n<\/tr>\n
<\/td>Customizable & Shareable Work Views<\/a><\/td>Kanban Board<\/a><\/td>\n<\/tr>\n
<\/td>Knowledgebase<\/a><\/td>AI Suggested \/ Generated Replies<\/a><\/td>\n<\/tr>\n
<\/td>AI Chatbot<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Canned Responses \/ Saved Replies<\/a><\/td>Feedback & Satisfaction (CSAT) Surveys<\/a><\/td>\n<\/tr>\n
<\/td>Team Management<\/a><\/td>Agent Communication<\/a><\/td>\n<\/tr>\n
<\/td>Time Tracking on Tickets<\/a><\/td>Macros (Bulk Actions)<\/a><\/td>\n<\/tr>\n
<\/td>Key Performance Indicators<\/a><\/td>Tickets Analytics
\r\n<\/a><\/td>\n<\/tr>\n
<\/td>User Dashboard<\/a><\/td>Reporting<\/a><\/td>\n<\/tr>\n
<\/td>Ticket Assignment<\/a><\/td>Ticket Collaboration<\/a><\/td>\n<\/tr>\n
<\/td>Create Tickets Automatically<\/a><\/td>Auto Ticket Routing<\/a><\/td>\n<\/tr>\n
<\/td>Automated Bot Responses<\/a><\/td>Ticket Automations<\/a><\/td>\n<\/tr>\n
<\/td>Automated Emails<\/a><\/td><\/td>\n<\/tr>\n
<\/td>SLA Management<\/a><\/td>Data Exporting<\/a><\/td>\n<\/tr>\n
<\/td>Linking Tickets<\/a><\/td>Tracking Ticket Activity<\/a><\/td>\n<\/tr>\n
<\/td>Merging Tickets<\/a><\/td>Subtickets<\/a><\/td>\n<\/tr>\n
<\/td>Custom Ticket Fields<\/a><\/td>Conditional Ticket Fields<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Statuses<\/a><\/td>Prompt to Change Lifecycle<\/a><\/td>\n<\/tr>\n
<\/td>Notifications<\/a><\/td>Automatic Time Tracking<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Ticket Types<\/a><\/td>Ticket Templates<\/a><\/td>\n<\/tr>\n
<\/td>Importing Tickets<\/a><\/td>Printing Tickets<\/a><\/td>\n<\/tr>\n

Project Management Solution <\/a><\/U><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Project Portfolio Management<\/a><\/td>Agile Project Management<\/a><\/td>\n<\/tr>\n
<\/td>Task Management<\/a><\/td>Assignment Management<\/a><\/td>\n<\/tr>\n
<\/td>Task Dependencies<\/a><\/td>Subtasks<\/a><\/td>\n<\/tr>\n
<\/td>Linking Tasks<\/a><\/td>Task Templates<\/a><\/td>\n<\/tr>\n
<\/td>Time Tracking<\/a><\/td>Task Scoring & Planning<\/a><\/td>\n<\/tr>\n
<\/td>Cloning from Project Templates<\/a><\/td>Project Roles & Permissions<\/a><\/td>\n<\/tr>\n
<\/td>Private Projects & Project Archiving<\/a><\/td>Resource Management<\/a><\/td>\n<\/tr>\n
<\/td>Resource Allocation<\/a><\/td>Milestones<\/a><\/td>\n<\/tr>\n
<\/td>Customizable & Shareable Work Views<\/a><\/td>Calendar View<\/a><\/td>\n<\/tr>\n
<\/td>Workload View<\/a><\/td>Kanban Board<\/a><\/td>\n<\/tr>\n
<\/td>Gantt Chart<\/a><\/td>User Dashboard<\/a><\/td>\n<\/tr>\n
<\/td>Reporting<\/a><\/td>Key Performance Indicator<\/a><\/td>\n<\/tr>\n
<\/td>Analytics
\r\n<\/a><\/td>		Tracking Task Activity<\/a><\/td>\n<\/tr>\n
<\/td>Data Exporting<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Team Management<\/a><\/td>Project Collaboration<\/a><\/td>\n<\/tr>\n
<\/td>Sharing with Users & Teams <\/a><\/td><\/td>\n<\/tr>\n
<\/td>Auto-Triage<\/a><\/td>Automate Task Creation<\/a><\/td>\n<\/tr>\n
<\/td>Workflow Automations<\/a><\/td>Automated Emails<\/a><\/td>\n<\/tr>\n
<\/td>Macros<\/a><\/td>Printing Tasks<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Task Statuses<\/a><\/td>Required Field to Change Lifecycle<\/a><\/td>\n<\/tr>\n
<\/td>Custom Task Fields<\/a><\/td>Merging Tasks<\/a><\/td>\n<\/tr>\n
<\/td>Configurable Task Types<\/a><\/td>Conditional Task Fields<\/a><\/td>\n<\/tr>\n
<\/td>Notifications<\/a><\/td><\/td>\n<\/tr>\n

Professional Services Automation <\/a><\/U><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td> Invoicing<\/a><\/td> Quoting<\/a><\/td>\n<\/tr>\n
<\/td> Budget Management<\/a><\/td>Prepaid \/ Block of Hours <\/a><\/td>\n<\/tr>\n
<\/td>Client Communication<\/a><\/td>Sharing Projects with Customers<\/a><\/td>\n<\/tr>\n
<\/td>Client Project Collaboration<\/a><\/td>Configurable Project Statuses<\/a><\/td>\n<\/tr>\n
<\/td>Combined View for Tickets & Tasks<\/a><\/td>Custom Project Fields<\/a><\/td>\n<\/tr>\n
<\/td> Billing Rates<\/a><\/td><\/td>\n<\/tr>\n

Administrative Roles\/Capabilities<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td> Cloud-Based<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Security Roles & Permissions<\/a><\/td>Company Preferences<\/a><\/td>\n<\/tr>\n
<\/td> On-Premise<\/a><\/td>Private Cloud<\/a><\/td>\n<\/tr>\n
<\/td>Two-Factor Authentication (2FA)<\/a><\/td>HIPAA Compliance<\/a><\/td>\n<\/tr>\n
<\/td>Language<\/a><\/td>Single Sign-On<\/a><\/td>\n<\/tr>\n

Communication Channels<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Live-Chat Messenger<\/a><\/td>Customer Portal<\/a><\/td>\n<\/tr>\n
<\/td>Web Widget<\/a><\/td>Client Collaboration<\/a><\/td>\n<\/tr>\n
<\/td>Team & Customer Communication<\/a><\/td>Notifications<\/a><\/td>\n<\/tr>\n
<\/td> Community \/ Help Forum<\/a><\/td><\/td>\n<\/tr>\n

Customer Management<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Custom Fields<\/a><\/td>B2B Customer Service<\/a><\/td>\n<\/tr>\n
<\/td>Customer Relationship Management<\/a><\/td>Sharing Projects with Customers<\/a><\/td>\n<\/tr>\n
<\/td>Importing Customers<\/a><\/td><\/td>\n<\/tr>\n
<\/td>Multiple Services<\/a><\/td><\/td>\n<\/tr>\n

User Management<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Agent Performance Monitoring<\/a><\/td>Team Management<\/a><\/td>\n<\/tr>\n
<\/td>User Activity Tracking<\/a><\/td>Custom User Management Views<\/a><\/td>\n<\/tr>\n
<\/td>Custom Fields<\/a><\/td>Tracking User Timesheets<\/a><\/td>\n<\/tr>\n
<\/td>Communicating with Users & Teams<\/a><\/td>Sharing with Users & Teams <\/a><\/td>\n<\/tr>\n
<\/td>Importing Users<\/a><\/td>Users Analytics
\r\n<\/a><\/td>\n<\/tr>\n

Email Management<\/a><\/u><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Automated Emails<\/a><\/td>Email Tracking<\/a><\/td>\n<\/tr>\n
<\/td>Email Customization<\/a><\/td>Create Your Own Email Templates<\/a><\/td>\n<\/tr>\n
<\/td>Use Your Own SMTP Server<\/a><\/td>Monitor Incoming Ticket Creation<\/a><\/td>\n<\/tr>\n
<\/td>Email Queues<\/a><\/td><\/td>\n<\/tr>\n

Integrations<\/u><\/a><\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Out-of-the-Box Integrations<\/a><\/td>Zapier<\/a><\/td>\n<\/tr>\n
<\/td>Single Sign-On<\/a><\/td>Connect to Office 365<\/a><\/td>\n<\/tr>\n
<\/td>Connect to Google Workspace<\/a><\/td>API<\/a><\/td>\n<\/tr>\n
<\/td><\/td><\/td>\n<\/tr>\n

Mobile Solution<\/h3><\/td>

<\/td><\/td>\n<\/tr>\n
<\/td>Mobile App (iOS\/Android)<\/a><\/td>Mobile Browser Application<\/a><\/td>\n<\/tr>\n
<\/td>Mobile Customer Portal<\/a><\/td>Mobile Knowledgebase<\/a><\/td>\n<\/tr>\n
<\/td>Push Notifications<\/a><\/td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Funktionsindex von OneDesk OneDesk bietet viele leistungsstarke Funktionen f\u00fcr Ihren Helpdesk, Ihr Projektmanagement und Ihre professionelle Serviceautomatisierung. Finden Sie die Funktionen, die Ihnen und Ihrem Team dabei helfen k\u00f6nnen, Zeit und Effizienz zu maximieren. Sehen Sie sich diesen Index an, um die von Ihnen ben\u00f6tigten Funktionen zu finden und mehr dar\u00fcber zu erfahren. Sign up […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-151676","page","type-page","status-publish","hentry"],"yoast_head":"\nOneDesk-Funktionsindex | OneDesk HelpDesk- und Projektmanagement-App<\/title>\n<meta name=\"description\" content=\"OneDesk ist Helpdesk- und Projektmanagement-Software auf einer einzigen Plattform. 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