{"id":152420,"date":"2021-12-16T20:43:40","date_gmt":"2021-12-16T20:43:40","guid":{"rendered":"https:\/\/onedesk.com\/eigenschaften-index\/live-chat-kundensupport\/"},"modified":"2024-06-20T20:53:14","modified_gmt":"2024-06-20T20:53:14","slug":"live-chat-kundensupport","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/features-index\/live-chat-kundensupport\/","title":{"rendered":"Live-Chat-Kundensupport"},"content":{"rendered":"\t\t
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Live-Chat-Messenger<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Verbessern Sie Ihren Kundensupport mit der Live-Chat-Funktion von OneDesk. F\u00fcgen Sie Ihrer Site einen Chat hinzu, um Kunden zu helfen und Interessenten zu gewinnen. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Live-Chat f\u00fcr Ihre Website<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bieten Sie hervorragenden Service, indem Sie Ihren Kunden einen Live-Chat direkt von Ihrer Website aus anbieten. Das Live-Chat-Widget l\u00e4sst sich problemlos auf jeder Website implementieren. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Branden und anpassen\n \n <\/h3>\n
\n Mit OneDesk k\u00f6nnen Sie den Live-Chat-Messenger an Ihre Marke anpassen. Sie k\u00f6nnen das Aussehen sowie die Willkommens- und automatischen Antwortnachrichten anpassen. Dadurch k\u00f6nnen Sie das Image und den Ton Ihrer Marke beibehalten, wenn Sie Ihre Kunden bedienen. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Bleiben Sie \u00fcber mehrere Kan\u00e4le in Kontakt\n \n <\/h3>\n
\n OneDesk h\u00e4lt Sie \u00fcber Omnichannel mit Ihren Kunden in Verbindung. Die Kommunikation, die im Live-Chat beginnt, kann per E-Mail fortgesetzt werden. Halten Sie jederzeit den Kontakt zum Kunden aufrecht, ohne den Gespr\u00e4chsverlauf zu verlieren. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Helpdesk integrierter Live-Chat\n \n <\/h3>\n
\n Mit OneDesk k\u00f6nnen Sie Kundendatens\u00e4tze und Tickets aus Live-Chat-Gespr\u00e4chen mit Kunden erstellen. Durch das Erstellen von Tickets \u00fcber den Live-Chat werden diese Probleme auch in den Ticketl\u00f6sungs-Workflow einbezogen. Gespr\u00e4che k\u00f6nnen einfach umgewandelt und an Tickets angeh\u00e4ngt werden, sodass nichts verloren geht. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Konversationsbasierter KI-Chatbot<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unterst\u00fctzen Sie Ihre Kunden rund um die Uhr und reduzieren Sie Ihren Supportaufwand mit dem Konversations-KI-Agenten von OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Personalisierte generative KI\n \n <\/h3>\n
\n Ihr KI-Agent geh\u00f6rt ganz Ihnen! Ihr KI-Agent liefert genaue Informationen, da er nur mit den Inhalten Ihres Unternehmens trainiert wird \u2013 Wissensdatenbankartikel, gespeicherte Antworten, Webseiten und vorherige Agentenantworten. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Nat\u00fcrlicher und kontextbezogener Chat\n \n <\/h3>\n
\n Mithilfe erweiterter GPT-Modelle versteht Ihr KI-Agent den Kontext von Gespr\u00e4chen und kann intelligent auf Kundenanfragen reagieren. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n KI-integrierter Live-Chat\n \n <\/h3>\n
\n Die KI kann Tickets abweisen und kontinuierlichen Support im Live-Chat, in der Wissensdatenbank und in Webformularen bieten \u2013 alles in Ihrem OneDesk-Abonnement verf\u00fcgbar. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Alles, um gro\u00dfartigen Live-Chat-Support zu bieten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Begeistern Sie Ihre Kunden mit allen Chat-Funktionen von OneDesk. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSchnelle Unterst\u00fctzung\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tLive-Chat bietet schnelle und dennoch personalisierte L\u00f6sungen f\u00fcr kleine Probleme oder Fragen. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tKonvertieren Sie Interessenten\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tKonvertieren Sie potenzielle Kunden, indem Sie ihnen die M\u00f6glichkeit bieten, direkt auf Ihrer Website Hilfe zu suchen. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tEinfache Implementierung\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tKopieren Sie einfach den Chat-Widget-Code und f\u00fcgen Sie ihn in Ihre Webseite ein oder nutzen Sie eine unserer vorhandenen Integrationen. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tBinden Sie Kunden ein\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tBieten Sie zus\u00e4tzliche Unterst\u00fctzungsm\u00f6glichkeiten. Viele Kunden bevorzugen den Komfort und die Zug\u00e4nglichkeit des Live-Chats. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tHandy, Mobiltelefon\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tBeantworten Sie Live-Chat-Fragen \u00fcberall mit der mobilen OneDesk-App.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tVerfolgen Sie Gespr\u00e4che\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tF\u00fchren Sie von ihrem Profil aus ganz einfach einen Drilldown zu anderen Gespr\u00e4chen oder Tickets Ihrer Kunden durch. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tWandeln Sie Chats in Tickets um\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tProtokollieren Sie den Supportprozess oder eskalieren Sie Probleme, indem Sie Chat-Gespr\u00e4che in Tickets umwandeln.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tFahren Sie per E-Mail fort\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDank der E-Mail-Integration von OneDesk m\u00fcssen Sie Ihre Kunden nicht warten lassen. Ungesehene Nachrichten werden per E-Mail versendet.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMelde dich kostenlos an<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAlle Funktionen anzeigen > <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mehr aus dem OneDesk-Blog<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Leider konnten wir keine Beitr\u00e4ge finden. Bitte versuchen Sie es mit einer anderen Suche.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Live-Chat-Messenger Verbessern Sie Ihren Kundensupport mit der Live-Chat-Funktion von OneDesk. F\u00fcgen Sie Ihrer Site einen Chat hinzu, um Kunden zu helfen und Interessenten zu gewinnen. Melde dich kostenlos an! Live-Chat f\u00fcr Ihre Website Bieten Sie hervorragenden Service, indem Sie Ihren Kunden einen Live-Chat direkt von Ihrer Website aus anbieten. Das Live-Chat-Widget l\u00e4sst sich problemlos auf […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151676,"menu_order":29,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-152420","page","type-page","status-publish","hentry"],"yoast_head":"\nLive-Chat-Kundensupport | Funktionen | OneDesk-Helpdesk<\/title>\n<meta name=\"description\" content=\"OneDesk ist Helpdesk und Projektmanagement auf einer einzigen Plattform. 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