{"id":152949,"date":"2021-12-16T21:07:03","date_gmt":"2021-12-16T21:07:03","guid":{"rendered":"https:\/\/onedesk.com\/eigenschaften-index\/wissensbasis\/"},"modified":"2023-08-08T19:01:02","modified_gmt":"2023-08-08T19:01:02","slug":"wissensbasis","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/features-index\/wissensbasis\/","title":{"rendered":"Wissensbasis"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"152949\" class=\"elementor elementor-152949 elementor-100962\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-219fdcbb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"219fdcbb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63854f1d\" data-id=\"63854f1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d452452 elementor-widget elementor-widget-heading\" data-id=\"7d452452\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Wissensdatenbank-Anwendung<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67def6e0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67def6e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1eb845d1\" data-id=\"1eb845d1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10c903d5 elementor-widget elementor-widget-text-editor\" data-id=\"10c903d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<\/p>\n<p>Verbessern Sie die Kundenzufriedenheit und erm\u00f6glichen Sie Self-Service mit dem OneDesk-Wissensdatenbank-Tool.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0dda9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a0dda9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38f15a6\" data-id=\"38f15a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3476cfb elementor-align-center elementor-widget elementor-widget-global elementor-global-239885 elementor-global-131872 elementor-widget-button\" data-id=\"3476cfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f2961e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2f2961e4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-56bdf6e\" data-id=\"56bdf6e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-baa017b elementor-widget elementor-widget-heading\" data-id=\"baa017b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pflegen Sie genaue und aktuelle Informationen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452729bc elementor-widget elementor-widget-text-editor\" data-id=\"452729bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Knowledge-Base-Artikel k\u00f6nnen einfach in OneDesk erstellt, aktualisiert und ver\u00f6ffentlicht werden. Verfolgen oder richten Sie Benachrichtigungen \u00fcber \u00c4nderungen an den Artikeln ein. Diese Funktionen stellen sicher, dass Ihr Team die aktuellsten Informationen bereitstellt. Wissensdatenbankartikel k\u00f6nnen sogar Bilder, angeh\u00e4ngte Dateien oder eingebettete Videos enthalten.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-31c2ca09\" data-id=\"31c2ca09\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-698cb005 elementor-widget elementor-widget-image\" data-id=\"698cb005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"572\" height=\"417\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2.png\" class=\"attachment-large size-large wp-image-100981\" alt=\"Wissensbasis\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2.png 572w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-300x219.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-412x300.png 412w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-255x186.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-110x80.png 110w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-55x40.png 55w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-480x350.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-500x365.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/KBA2-360x262.png 360w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4942f1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4942f1e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e4afc44\" data-id=\"e4afc44\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-deaf4fa elementor-widget elementor-widget-image\" data-id=\"deaf4fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"936\" height=\"719\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp\" class=\"attachment-large size-large wp-image-238730\" alt=\"Kunden-Self-Service-Wissensdatenbank\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase.webp 936w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-300x230.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/08\/Marketing-Knowledgebase-768x590.webp 768w\" sizes=\"(max-width: 936px) 100vw, 936px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ba94ca3\" data-id=\"ba94ca3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a9c888 elementor-widget elementor-widget-heading\" data-id=\"4a9c888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Durchsuchbares Wissensdatenbank-Tool f\u00fcr Self-Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70465d95 elementor-widget elementor-widget-text-editor\" data-id=\"70465d95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kunden m\u00f6chten sich nicht st\u00e4ndig an Sie wenden m\u00fcssen, um Antworten auf ihre Fragen zu erhalten. Verbessern Sie die Erfahrung Ihrer Kunden, indem Sie eine Wissensdatenbank verwenden, in der sie selbst die ben\u00f6tigten Informationen finden k\u00f6nnen. Viele Kunden ziehen es vor, selbst nach Antworten zu suchen. Mit dem Wissensdatenbank-Tool von OneDesk k\u00f6nnen Ihre Kunden Ihre Artikeldatenbank durchsuchen, um die Antworten zu finden, nach denen sie suchen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55503683 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"55503683\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-33212145\" data-id=\"33212145\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4ab36c1 elementor-widget elementor-widget-heading\" data-id=\"4ab36c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sparen Sie Zeit f\u00fcr Ihr Support-Team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9048b0e elementor-widget elementor-widget-text-editor\" data-id=\"9048b0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ihr <a href=\"https:\/\/onedesk.com\/de\/eigenschaften-index\/helpdesk-ticketing-system\/\">Helpdesk<\/a> -Supportteam hat nicht die Zeit, genaue und detaillierte Antworten auf jede Kundenanfrage zu schreiben. Hier kann die Verwendung der Wissensdatenbank von OneDesk ihnen Zeit sparen. Agenten k\u00f6nnen die Datenbank durchsuchen und einfach auf einen vorgefertigten und kuratierten Artikel verlinken, der auf Richtigkeit \u00fcberpr\u00fcft wurde. Dadurch sparen sie Zeit bei der Bereitstellung des Kundensupports und stellen sicher, dass der Kunde Informationen und Hilfe in bester Qualit\u00e4t erh\u00e4lt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44214b9e\" data-id=\"44214b9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16ce2141 elementor-widget elementor-widget-image\" data-id=\"16ce2141\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"963\" height=\"1024\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-963x1024.png\" class=\"attachment-large size-large wp-image-152424\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-963x1024.png 963w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-282x300.png 282w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-768x816.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-847x900.png 847w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-255x271.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-75x80.png 75w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-38x40.png 38w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-480x510.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-500x531.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-750x797.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA-360x383.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/link-to-KBA.png 1413w\" sizes=\"(max-width: 963px) 100vw, 963px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7bd9e33 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7bd9e33\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06f8fc2\" data-id=\"06f8fc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-006215b elementor-widget elementor-widget-image\" data-id=\"006215b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"893\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration.webp\" class=\"attachment-large size-large wp-image-241627\" alt=\"knowledge base customization\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration.webp 893w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration-300x196.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Configuration-768x501.webp 768w\" sizes=\"(max-width: 893px) 100vw, 893px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-385f793\" data-id=\"385f793\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-109c0be elementor-widget elementor-widget-heading\" data-id=\"109c0be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eine anpassbare Wissensdatenbankanwendung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2030234 elementor-widget elementor-widget-text-editor\" data-id=\"2030234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Richten Sie Artikel und Kategorien ein, die Ihren Gesch\u00e4ftsanforderungen am besten entsprechen. Konfigurieren Sie die Farben und Logos Ihrer Wissensdatenbank so, dass sie zu Ihrer Marke passt. F\u00fcgen Sie die Wissensdatenbank in das <a href=\"https:\/\/onedesk.com\/de\/eigenschaften-index\/web-widget\/\">einbettbare Web-Widget<\/a> ein, stellen Sie einen direkten Link bereit oder betten Sie sie in einen iFrame ein.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad9119d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad9119d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9a6154e\" data-id=\"9a6154e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b7884b elementor-widget elementor-widget-heading\" data-id=\"5b7884b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Offene oder private Wissensdatenbank<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66a41f3 elementor-widget elementor-widget-text-editor\" data-id=\"66a41f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sie k\u00f6nnen von Kunden verlangen, dass sie sich anmelden, bevor sie auf Knowledgebase-Artikel zugreifen, oder Ihre Artikel f\u00fcr alle \u00f6ffentlich halten. Sie k\u00f6nnen jedem Kunden erlauben, sich zu registrieren oder ihn pers\u00f6nlich einzuladen. Mit der M\u00f6glichkeit, auch mehrere Wissensdatenbanken zu erstellen, k\u00f6nnen Sie das OneDesk-Wissensdatenbank-Tool so konfigurieren, dass es den einzigartigen Anforderungen Ihres Unternehmens entspricht.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-78af02d\" data-id=\"78af02d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b866328 elementor-widget elementor-widget-image\" data-id=\"b866328\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"585\" height=\"570\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Knowledgebase.webp\" class=\"attachment-large size-large wp-image-237005\" alt=\"education knowledge base\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Knowledgebase.webp 585w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Education-Knowledgebase-300x292.webp 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c9fcea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c9fcea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e28dc15\" data-id=\"e28dc15\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24599d7 elementor-widget elementor-widget-image\" data-id=\"24599d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"459\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-1024x459.webp\" class=\"attachment-large size-large wp-image-241640\" alt=\"multiple knowledge bases\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-1024x459.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-300x135.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories-768x344.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/10\/KB-Categories.webp 1026w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d08713\" data-id=\"9d08713\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb0af31 elementor-widget elementor-widget-heading\" data-id=\"fb0af31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eine interne oder Kunden-Knowledge-Base-L\u00f6sung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca4a3d4 elementor-widget elementor-widget-text-editor\" data-id=\"ca4a3d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ben\u00f6tigen Sie eine Wissensdatenbank, um beim Onboarding zu helfen oder Ihr Team bei der Erf\u00fcllung seiner Aufgaben zu unterst\u00fctzen? Die OneDesk-Wissensdatenbank kann auch intern verwendet werden. Dar\u00fcber hinaus k\u00f6nnen Sie mit OneDesk <a href=\"https:\/\/onedesk.com\/de\/best-practice-erstellung-mehrerer-portale-und-wissensdatenbanken\/\">mehrere Wissensdatenbanken<\/a> erstellen, damit Sie Ihre Kunden und Teams unterst\u00fctzen k\u00f6nnen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1fe3e86 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1fe3e86\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-26fd43e\" data-id=\"26fd43e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-236fb11 elementor-widget elementor-widget-heading\" data-id=\"236fb11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mobilfreundliches Wissensdatenbank-Tool <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-492be05 elementor-widget elementor-widget-text-editor\" data-id=\"492be05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Agenten k\u00f6nnen sogar von ihrem Telefon aus neue Artikel schreiben, bearbeiten oder ver\u00f6ffentlichen. Kunden hingegen k\u00f6nnen mit der <a href=\"https:\/\/onedesk.com\/de\/eigenschaften-index\/mobile-wissensdatenbank-onedesk\/\">mobilfreundlichen Wissensdatenbank-<\/a> Anwendung Artikel von \u00fcberall aus lesen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-491df52\" data-id=\"491df52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c171f57 elementor-widget elementor-widget-image\" data-id=\"c171f57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"766\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase.webp\" class=\"attachment-medium_large size-medium_large wp-image-238293\" alt=\"Mobile Self-Service-Wissensdatenbank\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase.webp 451w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/mobile-knowledgebase-177x300.webp 177w\" sizes=\"(max-width: 451px) 100vw, 451px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-80379b8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"80379b8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ebcdf06\" data-id=\"ebcdf06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f08e118 elementor-widget elementor-widget-heading\" data-id=\"f08e118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lernmittel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16dc272 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16dc272\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fd2b80c\" data-id=\"fd2b80c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f9d995 elementor-widget elementor-widget-heading\" data-id=\"1f9d995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\">Verwenden der Wissensdatenbank<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb61431 elementor-widget elementor-widget-text-editor\" data-id=\"fb61431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erfahren Sie mehr \u00fcber das Erstellen und Einrichten Ihrer Wissensdatenbankanwendung in OneDesk.<\/p>\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\"><strong>Weiterlesen&gt;&gt;&nbsp;<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-10e1b99\" data-id=\"10e1b99\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe9d677 elementor-widget elementor-widget-heading\" data-id=\"fe9d677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\">Web-Widget<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf08b5 elementor-widget elementor-widget-text-editor\" data-id=\"3cf08b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erfahren Sie mehr \u00fcber die Verwendung des Website-Widgets, das Kunden Supportkan\u00e4le von Ihrer Website bietet.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\">Weiterlesen&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1843e5e\" data-id=\"1843e5e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1015d31 elementor-widget elementor-widget-heading\" data-id=\"1015d31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-1b1517ea-b0e6-41a5-963b-91ab78e84aff\">Hinzuf\u00fcgen von Kunden-Apps zu Ihrer Website<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73d294e elementor-widget elementor-widget-text-editor\" data-id=\"73d294e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erfahren Sie, wie Sie die Wissensdatenbank oder andere Kunden-Apps zu Ihrer Website hinzuf\u00fcgen.<\/p>\n<p><strong><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-1b1517ea-b0e6-41a5-963b-91ab78e84aff\">Weiterlesen&gt;&gt;<\/a><\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-641bb93 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"641bb93\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-96237b5\" data-id=\"96237b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d9fb7a elementor-align-center elementor-widget elementor-widget-global elementor-global-239885 elementor-global-131872 elementor-widget-button\" data-id=\"6d9fb7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Wissensdatenbank-Anwendung Verbessern Sie die Kundenzufriedenheit und erm\u00f6glichen Sie Self-Service mit dem OneDesk-Wissensdatenbank-Tool. Sign up free! Pflegen Sie genaue und aktuelle Informationen Knowledge-Base-Artikel k\u00f6nnen einfach in OneDesk erstellt, aktualisiert und ver\u00f6ffentlicht werden. Verfolgen oder richten Sie Benachrichtigungen \u00fcber \u00c4nderungen an den Artikeln ein. Diese Funktionen stellen sicher, dass Ihr Team die aktuellsten Informationen bereitstellt. 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