{"id":154656,"date":"2021-12-20T15:15:19","date_gmt":"2021-12-20T15:15:19","guid":{"rendered":"https:\/\/onedesk.com\/erste-10-minuten-in-onedesk\/"},"modified":"2022-01-17T15:25:50","modified_gmt":"2022-01-17T15:25:50","slug":"erste-10-minuten-in-onedesk","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/","title":{"rendered":"Die ersten 10 Minuten in OneDesk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"154656\" class=\"elementor elementor-154656 elementor-144069\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5544c0bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5544c0bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ecdda03\" data-id=\"3ecdda03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45f7d5be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45f7d5be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2fa93bf\" data-id=\"2fa93bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6356b97 elementor-widget elementor-widget-heading\" data-id=\"6356b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Inhaltsverzeichnis<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a2398d elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"4a2398d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-4a2398d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157383\"><a href=\"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/\" class=\"elementor-item menu-link\">Die ersten 10 Minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157384\"><a href=\"https:\/\/onedesk.com\/de\/onboarding-ihres-teams\/\" class=\"elementor-item menu-link\">Onboarding Ihres Teams<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157385\"><a href=\"https:\/\/onedesk.com\/de\/abonnieren-gehen-pro\/\" class=\"elementor-item menu-link\">Abonnieren &amp; Pro werden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157429\"><a href=\"https:\/\/onedesk.com\/de\/going-live-zu-kunden\/\" class=\"elementor-item menu-link\">Live gehen f\u00fcr Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157430\"><a href=\"https:\/\/onedesk.com\/de\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\">Ticket-Routing &amp; Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157431\"><a href=\"https:\/\/onedesk.com\/de\/projekt-management-aufgaben-workflows\/\" class=\"elementor-item menu-link\">Projektmanagement &amp; Aufgaben-Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157432\"><a href=\"https:\/\/onedesk.com\/de\/kommunikation-mit-kunden\/\" class=\"elementor-item menu-link\">Kommunikation mit Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157433\"><a href=\"https:\/\/onedesk.com\/de\/tracking-arbeit\/\" class=\"elementor-item menu-link\">Tracking-Arbeit<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-4a2398d\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157383\"><a href=\"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Die ersten 10 Minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157384\"><a href=\"https:\/\/onedesk.com\/de\/onboarding-ihres-teams\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboarding Ihres Teams<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157385\"><a href=\"https:\/\/onedesk.com\/de\/abonnieren-gehen-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Abonnieren &amp; Pro werden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157429\"><a href=\"https:\/\/onedesk.com\/de\/going-live-zu-kunden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Live gehen f\u00fcr Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157430\"><a href=\"https:\/\/onedesk.com\/de\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Ticket-Routing &amp; Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157431\"><a href=\"https:\/\/onedesk.com\/de\/projekt-management-aufgaben-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Projektmanagement &amp; Aufgaben-Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157432\"><a href=\"https:\/\/onedesk.com\/de\/kommunikation-mit-kunden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Kommunikation mit Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157433\"><a href=\"https:\/\/onedesk.com\/de\/tracking-arbeit\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tracking-Arbeit<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34dfc5c elementor-widget elementor-widget-heading\" data-id=\"34dfc5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tiefer tauchen<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8f2c60 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"e8f2c60\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-e8f2c60\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157475\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/\" class=\"elementor-item menu-link\">Anpassen Ihres Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157476\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-benutzererfahrung\/\" class=\"elementor-item menu-link\">Anpassen der Erfahrung Ihrer Benutzer<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157477\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-kunden-erfahrung\/\" class=\"elementor-item menu-link\">Anpassen der Erfahrung Ihrer Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157478\"><a href=\"https:\/\/onedesk.com\/de\/benutzerverwaltung\/\" class=\"elementor-item menu-link\">Benutzer verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157479\"><a href=\"https:\/\/onedesk.com\/de\/verwalten-kunden\/\" class=\"elementor-item menu-link\">Kunden verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157527\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-wissensdatenbank\/\" class=\"elementor-item menu-link\">OneDesk-Wissensdatenbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157528\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk-Live-Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157529\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">OneDesk-Kundenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157530\"><a href=\"https:\/\/onedesk.com\/de\/analytik\/\" class=\"elementor-item menu-link\">Analytik<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e8f2c60\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157475\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anpassen Ihres Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157476\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-benutzererfahrung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anpassen der Erfahrung Ihrer Benutzer<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157477\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-kunden-erfahrung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anpassen der Erfahrung Ihrer Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157478\"><a href=\"https:\/\/onedesk.com\/de\/benutzerverwaltung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Benutzer verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157479\"><a href=\"https:\/\/onedesk.com\/de\/verwalten-kunden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Kunden verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157527\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-wissensdatenbank\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-Wissensdatenbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157528\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-Live-Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157529\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-Kundenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157530\"><a href=\"https:\/\/onedesk.com\/de\/analytik\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytik<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-706d34f9\" data-id=\"706d34f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36a94e98 elementor-widget elementor-widget-html\" data-id=\"36a94e98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Die OneDesk-Anwendungen<\/h2>\n<br>\n<p>OneDesk stellt Ihnen einige Anwendungen zur Verf\u00fcgung. Diese Anwendungen sind miteinander verbunden und tragen zu einem einheitlicheren Workflow zwischen Ihren Teammitgliedern, Kunden und Managern bei.<\/p>\n<br>\n<h3>Die Webanwendung<\/h3>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png\" alt=\"The OneDesk Application\" width=\"600\"><\/center>\n<br>\n<p>Die OneDesk-Webanwendung ist die Hauptanwendung, die die meisten Funktionen von OneDesk enth\u00e4lt. Der Zugriff auf diese Anwendung erfolgt \u00fcber einen normalen Webbrowser auf Ihrem Computer. Alle Anwendungen von OneDesk sind in dieser Web-App verf\u00fcgbar.<\/p>\n<p><strong>Hinweis: OneDesk funktioniert am besten im Google Chrome-Webbrowser.<\/strong><\/p>\n<br>\n<h3>OneDesk Mobile-App<\/h3>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/03-OneDesk-Mobile-App.png\" alt=\"\" width=\"600\"><\/center>\n<br>\n<p>Die mobile OneDesk-Anwendung kann auf Ihr Telefon heruntergeladen werden, sodass Sie und Ihr Team auf Aufgaben zugreifen, auf Kundenfragen antworten, Benachrichtigungen \u00fcber neue Aufgaben erhalten und vieles mehr. Diese App ist sowohl f\u00fcr <a href=\"https:\/\/apps.apple.com\/us\/app\/onedesk\/id1140275352?ls=1\">IOS<\/a> als auch f\u00fcr <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.onedesk.odmobile&amp;hl=en\">Android verf\u00fcgbar<\/a> .<\/p>\n<br>\n<h3>Kunden-Apps<\/h3>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min.png\" alt=\"customer apps cards\" width=\"600\" class=\"alignnone size-full wp-image-118943\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min.png 1310w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-300x131.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1024x448.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-768x336.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-686x300.png 686w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-1140x499.png 1140w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-255x112.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-183x80.png 183w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-91x40.png 91w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-480x210.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-500x219.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-750x328.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Cards22-min-360x157.png 360w\" sizes=\"(max-width: 1310px) 100vw, 1310px\" \/><\/center>\n<br>\n<p>OneDesk stellt Ihnen vier kundenorientierte Anwendungen zur Verf\u00fcgung. Diese Anwendungen erm\u00f6glichen Ihren Kunden verschiedene M\u00f6glichkeiten, mit Ihnen zu interagieren. Sie k\u00f6nnen einige oder alle dieser Anwendungen in einem anpassbaren Website-Widget platzieren, wodurch es einfach wird, Ihre Website einzurichten und mit Ihren Kunden in Kontakt zu treten.<\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\">Wissensbasis<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-46b44d62-c0e2-4b4b-a912-a329ad82d3c5\">Live-Chat-Unterst\u00fctzung<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-f13f22a5-2cb6-41c8-a621-b28485dde2d8\">Kundenportal<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3c532b17-cb6a-4977-9cf1-b12a991e0b50\">Support-Anfrageformulare<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-7a3840c6-221a-4c0c-a218-aec736fcdc51\">Website-Widget<\/a><\/li>\n<\/ul>\n<br>\n<h3>Navigieren in OneDesk<\/h3>\n<br>\n<p>Sehen Sie sich ein kurzes Video an, um mehr \u00fcber die Navigation in OneDesk zu erfahren und zu erfahren, was Sie tun m\u00fcssen, um loszulegen.<\/p>\n<br> \n<center><iframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/KhOXQP8favc\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe><\/center>\n<br>\n<h3>OneDesk-Organisation und -Struktur<\/h3>\n<p>OneDesk verwendet Portfolios, Projekte, Ordner und Elemente, um Ihre Arbeit zu organisieren und zu strukturieren.<\/p>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-82010\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Organization3.svg\" alt=\"portfolio structure\" width=\"618\" height=\"375\"><\/center>\n<br>\n<ol>\n \t<li><strong>ITEMS - Deine Tickets und Aufgaben<\/strong>\nDies sind die Dinge, die Sie verwalten und verfolgen, z. B. <em>Aufgaben<\/em> oder <em>Tickets<\/em> . Sie k\u00f6nnen auch andere Typen erstellen, wenn Sie m\u00f6chten.<\/li>\n \t<li><strong>PROJEKTE - ARTIKELgruppen<\/strong>\nDiese enthalten Sammlungen von Gegenst\u00e4nden. Sie stellen Dinge wie <em>Projekte<\/em> und <em>Ticketsammlungen<\/em> dar, aber Sie k\u00f6nnen bei Bedarf andere Arten von Projekten erstellen. Innerhalb von Projekten k\u00f6nnen Ihre Elemente in einer Ordnerstruktur platziert werden, um sie zu organisieren.<\/li>\n \t<li><strong>PORTFOLIOS - Gruppen von PROJEKTEN<\/strong>\nPortfolios enthalten Projekte. Verwenden Sie sie, um verwandte Projekte oder Releases gemeinsam zu organisieren. Sie k\u00f6nnen Portfolios beliebig tief verschachteln und ein Projekt kann in mehr als einem Portfolio sein, sodass Sie sehr flexible Strukturen erstellen k\u00f6nnen.<\/li>\n<\/ol>\n\n<p>Klicken Sie <a href=\"https:\/\/onedesk.com\/de\/verstaendnis-projekte-portfolios-ordner-elemente\/\">hier<\/a> , um mehr dar\u00fcber zu erfahren, wie OneDesk Ihre Arbeit organisiert.<\/p>\n<br>\n<h3>Schnelleinrichtungsassistent<\/h3>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/qucik-setup-wizard.png\" alt=\"\" width=\"800\" class=\"alignleft size-full wp-image-141383\"><\/center>\n<br>\n<p>OneDesk verf\u00fcgt \u00fcber einen <a href=\"https:\/\/onedesk.com\/de\/schnell-setup-assistent\/\">schnellen Einrichtungsassistenten<\/a> , den Sie zuerst durchlaufen sollten, bevor Sie fortfahren. Es dauert nur 5 Minuten und ist oben rechts in der Anwendung zug\u00e4nglich.<\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/get-started-with-onedesk\/';\"><Previous{{{wpml_tag_126}}}\n{{{wpml_tag_127}}}Next ><\/button><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Inhaltsverzeichnis Tiefer tauchen Die OneDesk-Anwendungen OneDesk stellt Ihnen einige Anwendungen zur Verf\u00fcgung. Diese Anwendungen sind miteinander verbunden und tragen zu einem einheitlicheren Workflow zwischen Ihren Teammitgliedern, Kunden und Managern bei. Die Webanwendung Die OneDesk-Webanwendung ist die Hauptanwendung, die die meisten Funktionen von OneDesk enth\u00e4lt. Der Zugriff auf diese Anwendung erfolgt \u00fcber einen normalen Webbrowser auf [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-154656","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Erste Schritte | OneDesk HelpDesk- und PM-Onboarding-Leitfaden<\/title>\n<meta name=\"description\" content=\"OneDesk ist Helpdesk-Software und Projektmanagement-Software in einer Anwendung. Hier sind die ersten Schritte, um Ihren Arbeitsplatz einzurichten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Erste Schritte | OneDesk HelpDesk- und PM-Onboarding-Leitfaden\" \/>\n<meta property=\"og:description\" content=\"OneDesk ist Helpdesk-Software und Projektmanagement-Software in einer Anwendung. Hier sind die ersten Schritte, um Ihren Arbeitsplatz einzurichten.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-17T15:25:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Erste Schritte | OneDesk HelpDesk- und PM-Onboarding-Leitfaden","description":"OneDesk ist Helpdesk-Software und Projektmanagement-Software in einer Anwendung. Hier sind die ersten Schritte, um Ihren Arbeitsplatz einzurichten.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/","og_locale":"de_DE","og_type":"article","og_title":"Erste Schritte | OneDesk HelpDesk- und PM-Onboarding-Leitfaden","og_description":"OneDesk ist Helpdesk-Software und Projektmanagement-Software in einer Anwendung. Hier sind die ersten Schritte, um Ihren Arbeitsplatz einzurichten.","og_url":"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2022-01-17T15:25:50+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/","url":"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/","name":"Erste Schritte | OneDesk HelpDesk- und PM-Onboarding-Leitfaden","isPartOf":{"@id":"https:\/\/onedesk.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png","datePublished":"2021-12-20T15:15:19+00:00","dateModified":"2022-01-17T15:25:50+00:00","description":"OneDesk ist Helpdesk-Software und Projektmanagement-Software in einer Anwendung. Hier sind die ersten Schritte, um Ihren Arbeitsplatz einzurichten.","inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/09\/02-OneDesk-Application.png"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/de\/#website","url":"https:\/\/onedesk.com\/de\/","name":"OneDesk","description":"Projektmanagement- und Helpdesk-Software","publisher":{"@id":"https:\/\/onedesk.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/de\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/onedesk.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"]}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"December 20, 2021","get_modified_date":"January 17, 2022","author_name":"Sabrin Yusef","author_url":"https:\/\/onedesk.com\/de\/author\/sarbin-yusef\/","author_email":"sabrin.yusef@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["customer"],"author_firstname":"Sabrin","author_lastname":"Yusef","user_login":"sarbin.yusef","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/1f20332b0900369c93c9c272e03885bde073bf214b3dd3eb4bea569a45bea588?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-Ees","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/pages\/154656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/comments?post=154656"}],"version-history":[{"count":5,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/pages\/154656\/revisions"}],"predecessor-version":[{"id":159255,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/pages\/154656\/revisions\/159255"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/media?parent=154656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}