{"id":154915,"date":"2021-12-20T16:01:11","date_gmt":"2021-12-20T16:01:11","guid":{"rendered":"https:\/\/onedesk.com\/eigenschaften-index\/agentenleistungsueberwachung\/"},"modified":"2023-08-08T19:08:12","modified_gmt":"2023-08-08T19:08:12","slug":"agentenleistungsueberwachung","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/features-index\/agentenleistungsueberwachung\/","title":{"rendered":"\u00dcberwachung der Agentenleistung"},"content":{"rendered":"\t\t
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\u00dcberwachung der Agentenleistung<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Verbessern Sie die Qualit\u00e4t Ihres Support-Teams.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMelde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Sekretariat\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Mit OneDesk k\u00f6nnen Sie Ihre Helpdesk-Agenten \u00fcberwachen und Berichte \u00fcber sie erstellen, um sicherzustellen, dass sie ihre Arbeit effizient erledigen und gleichzeitig einen au\u00dfergew\u00f6hnlichen Kundensupport bieten. Hier sind die Vorteile dieser Funktion:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Timer-Tracking\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Aktuelle und vergangene Aktivit\u00e4ten eines Agenten anzeigen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mit OneDesk k\u00f6nnen Sie in Echtzeit sehen, woran Ihre Agenten arbeiten. Sehen Sie durch benutzerdefinierte Ansichten<\/a> und das Timer-\u00dcberwachungs-Widget, wer gerade an welchem \u200b\u200bTicket arbeitet. Sie k\u00f6nnen auch alle vergangenen Aktivit\u00e4ten Ihrer Agenten verfolgen, um zu sehen, woran sie \u00fcber einen bestimmten Zeitraum gearbeitet haben.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Agentenleistungsberichte erstellen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OneDesk bietet mehrere M\u00f6glichkeiten , Berichte zur Agentenleistung anzuzeigen<\/a> . Sie k\u00f6nnen den Gesamtarbeitsaufwand jedes Agenten sowie die Verteilung der protokollierten Stunden anzeigen. Sie k\u00f6nnen die Arbeitsstunden, die jeder Agent protokolliert hat, im Vergleich zueinander visuell sehen. Sie k\u00f6nnen die Anzahl der abgeschlossenen, laufenden und nicht gestarteten Tickets pro Agent vergleichen. Es gibt auch einen Zufriedenheitswert, der die Gesamtzufriedenheit der von jedem Agenten betreuten Kunden angibt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Berichte\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

\u00dcberwachung der Agentenleistung Verbessern Sie die Qualit\u00e4t Ihres Support-Teams. Sign up free! Mit OneDesk k\u00f6nnen Sie Ihre Helpdesk-Agenten \u00fcberwachen und Berichte \u00fcber sie erstellen, um sicherzustellen, dass sie ihre Arbeit effizient erledigen und gleichzeitig einen au\u00dfergew\u00f6hnlichen Kundensupport bieten. Hier sind die Vorteile dieser Funktion: Aktuelle und vergangene Aktivit\u00e4ten eines Agenten anzeigen Mit OneDesk k\u00f6nnen Sie […]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":151676,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-154915","page","type-page","status-publish","hentry"],"yoast_head":"\n\u00dcberwachung der Agentenleistung | OneDesk Helpdesk-Software-App<\/title>\n<meta name=\"description\" content=\"OneDesk ist eine Helpdesk- und Projektmanagementsoftware. 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