{"id":156256,"date":"2021-12-21T14:27:26","date_gmt":"2021-12-21T14:27:26","guid":{"rendered":"https:\/\/onedesk.com\/anpassen-ihres-workflows\/"},"modified":"2022-02-21T19:17:03","modified_gmt":"2022-02-21T19:17:03","slug":"anpassen-ihres-workflows","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/","title":{"rendered":"Anpassen Ihres Workflows"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"156256\" class=\"elementor elementor-156256 elementor-144077\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6e02a197 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6e02a197\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56d4733a\" data-id=\"56d4733a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e87342b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e87342b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e26eaba\" data-id=\"e26eaba\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d748778 elementor-widget elementor-widget-heading\" data-id=\"7d748778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Inhaltsverzeichnis<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb579e7 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"bb579e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-bb579e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157383\"><a href=\"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/\" class=\"elementor-item menu-link\">Die ersten 10 Minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157384\"><a href=\"https:\/\/onedesk.com\/de\/onboarding-ihres-teams\/\" class=\"elementor-item menu-link\">Onboarding Ihres Teams<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157385\"><a href=\"https:\/\/onedesk.com\/de\/abonnieren-gehen-pro\/\" class=\"elementor-item menu-link\">Abonnieren &amp; Pro werden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157429\"><a href=\"https:\/\/onedesk.com\/de\/going-live-zu-kunden\/\" class=\"elementor-item menu-link\">Live gehen f\u00fcr Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157430\"><a href=\"https:\/\/onedesk.com\/de\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\">Ticket-Routing &amp; Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157431\"><a href=\"https:\/\/onedesk.com\/de\/projekt-management-aufgaben-workflows\/\" class=\"elementor-item menu-link\">Projektmanagement &amp; Aufgaben-Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157432\"><a href=\"https:\/\/onedesk.com\/de\/kommunikation-mit-kunden\/\" class=\"elementor-item menu-link\">Kommunikation mit Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157433\"><a href=\"https:\/\/onedesk.com\/de\/tracking-arbeit\/\" class=\"elementor-item menu-link\">Tracking-Arbeit<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-bb579e7\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157383\"><a href=\"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Die ersten 10 Minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157384\"><a href=\"https:\/\/onedesk.com\/de\/onboarding-ihres-teams\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboarding Ihres Teams<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157385\"><a href=\"https:\/\/onedesk.com\/de\/abonnieren-gehen-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Abonnieren &amp; Pro werden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157429\"><a href=\"https:\/\/onedesk.com\/de\/going-live-zu-kunden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Live gehen f\u00fcr Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157430\"><a href=\"https:\/\/onedesk.com\/de\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Ticket-Routing &amp; Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157431\"><a href=\"https:\/\/onedesk.com\/de\/projekt-management-aufgaben-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Projektmanagement &amp; Aufgaben-Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157432\"><a href=\"https:\/\/onedesk.com\/de\/kommunikation-mit-kunden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Kommunikation mit Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157433\"><a href=\"https:\/\/onedesk.com\/de\/tracking-arbeit\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tracking-Arbeit<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ddc43c0 elementor-widget elementor-widget-heading\" data-id=\"2ddc43c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tiefer tauchen<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fb8a0a elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"3fb8a0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-3fb8a0a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157475\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/\" class=\"elementor-item menu-link\">Anpassen Ihres Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157476\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-benutzererfahrung\/\" class=\"elementor-item menu-link\">Anpassen der Erfahrung Ihrer Benutzer<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157477\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-kunden-erfahrung\/\" class=\"elementor-item menu-link\">Anpassen der Erfahrung Ihrer Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157478\"><a href=\"https:\/\/onedesk.com\/de\/benutzerverwaltung\/\" class=\"elementor-item menu-link\">Benutzer verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157479\"><a href=\"https:\/\/onedesk.com\/de\/verwalten-kunden\/\" class=\"elementor-item menu-link\">Kunden verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157527\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-wissensdatenbank\/\" class=\"elementor-item menu-link\">OneDesk-Wissensdatenbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157528\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk-Live-Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157529\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">OneDesk-Kundenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157530\"><a href=\"https:\/\/onedesk.com\/de\/analytik\/\" class=\"elementor-item menu-link\">Analytik<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-3fb8a0a\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157475\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anpassen Ihres Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157476\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-benutzererfahrung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anpassen der Erfahrung Ihrer Benutzer<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157477\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-kunden-erfahrung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anpassen der Erfahrung Ihrer Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157478\"><a href=\"https:\/\/onedesk.com\/de\/benutzerverwaltung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Benutzer verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157479\"><a href=\"https:\/\/onedesk.com\/de\/verwalten-kunden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Kunden verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157527\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-wissensdatenbank\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-Wissensdatenbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157528\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-Live-Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157529\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-Kundenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157530\"><a href=\"https:\/\/onedesk.com\/de\/analytik\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytik<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1c40cced\" data-id=\"1c40cced\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b9e84f5 elementor-widget elementor-widget-html\" data-id=\"2b9e84f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Ausgehende E-Mails<\/h2>\n<br>\n<p>Es gibt viele Aspekte Ihrer ausgehenden E-Mails, die von Administratoren kontrolliert werden k\u00f6nnen. In Ihren E-Mail-Einstellungen k\u00f6nnen Sie das Aussehen Ihrer E-Mails steuern, Ihre Antworteinstellungen \u00e4ndern, Ihre eigenen E-Mail-Vorlagen schreiben, Ihren eigenen E-Mail-SMTP-Server verwenden und alle Ihre ausgehenden E-Mails \u00fcberwachen.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-71bae0af-4453-43a4-a506-1cf0d2725e3b\">Informieren Sie sich hier \u00fcber Ihre E-Mail-Verwaltungsoptionen.<\/a><\/p>\n<br>\n<h2>Eingehende E-Mails<\/h2>\n<br>\n<p>Wenn Sie beginnen, E-Mails zu empfangen, k\u00f6nnen Sie \u00fcberwachen, welche E-Mails von wem eingehen und welche Tickets oder Aufgaben (falls vorhanden) aus diesen E-Mails erstellt werden. In den E-Mail-Einstellungen k\u00f6nnen Sie alle diese Informationen auf der Registerkarte Eingehende E-Mails verfolgen.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-9c584ccc-c097-435b-85bf-c8d06f31e8c8\">Weitere Informationen zum E-Mail-Tracking finden Sie hier.<\/a><\/p>\n<br>\n<h2>Status anpassen<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Statuses.png\" alt=\"Konfigurierbare Status\" width=\"1000\" class=\"alignleft size-full wp-image-140115\"><\/center>\n<br>\n<p>Mit OneDesk k\u00f6nnen Sie den Lebenszyklusstatus aller aktivierten Ticket-, Aufgaben- und Projekttypen konfigurieren. Auf diese Weise k\u00f6nnen Sie verschiedene Workflows an Ihre spezifischen betrieblichen Anforderungen anpassen. Sie k\u00f6nnen auch Workflow-Automatisierungen basierend auf Status\u00e4nderungen erstellen und automatisierte Status\u00e4nderungen einrichten.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3a443249-1405-4b60-9c1c-a07659c1511d\">Erfahren Sie hier mehr \u00fcber benutzerdefinierte Status.<\/a><\/p>\n<br>\n<h2>Anpassen von Typen<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Types.png\" alt=\"Konfigurierbare Typen\" width=\"1000\" class=\"alignleft size-full wp-image-140126\"><\/center>\n<br>\n<p>OneDesk erm\u00f6glicht Ihnen einzigartige Ticket- und Aufgabentypen. Jeder hat seine eigene Erstellungs-E-Mail und anpassbare Status. Sie k\u00f6nnen f\u00fcr jeden Typ eine Farbe und ein Symbol ausw\u00e4hlen, um sie optisch voneinander zu unterscheiden. Diese Arten von Tickets und Aufgaben k\u00f6nnen ihre eigenen individuellen Workflow-Automatisierungen haben, damit Sie Aktionen speziell basierend auf ihrem Typ ausf\u00fchren k\u00f6nnen.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-cdab4586-49a8-4c2d-9cdc-f1a0db3cce7c\">Erfahren Sie hier mehr \u00fcber einzigartige Artikeltypen.<\/a><\/p>\n<br>\n<h2>Automatisierungen erstellen<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Creating-Automations.jpg\" alt=\"Automatisierungen erstellen\" width=\"1000\" height=\"592\" class=\"alignleft size-full wp-image-140137\"><\/center>\n<br>\n<p>Automatisieren Sie Ihren Workflow in OneDesk mithilfe von Workflow-Automatisierungen. Diese hilfreiche und leistungsstarke Funktion erm\u00f6glicht Ihnen die automatische Zuweisung, automatische Weiterleitung, automatische Antwort und mehr. Sie k\u00f6nnen Automatisierungen f\u00fcr Tickets, Aufgaben und Projekte festlegen und sogar kundenspezifische Routing-Automatisierungen erstellen.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/sub-category-79a13c53-74c3-4ea9-af0a-02d4657e69cd\">Erfahren Sie hier alles \u00fcber automatisierte Workflows, Antworten und mehr.<\/a><\/p>\n<p><a href=\"https:\/\/onedesk.com\/de\/best-practice-common-workflow-automatisierungen\/\">Sehen Sie sich eine Liste g\u00e4ngiger Workflow-Automatisierungen an.<\/a><\/p>\n<br>\n<h2>Anpassen von Ticket- und Aufgabenformularen<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Customizing-Ticket-Task-Forms-1.jpg\" alt=\"Anpassen von Ticket- und Aufgabenformularen\" width=\"1000\" height=\"369\" class=\"alignleft size-full wp-image-140164\"><\/center>\n<br>\n<p>Wenn ein Benutzer oder Kunde ein Ticket oder eine Aufgabe in Ihrem OneDesk erstellt, f\u00fcllt er ein Formular aus, das Sie konfigurieren k\u00f6nnen. F\u00fcr jeden Ticket- oder Aufgabentyp, den Sie haben, k\u00f6nnen Sie ein eindeutiges internes Erstellungsformular und ein externes Support-Anfrageformular (Webformulare) konfigurieren.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-26831a8b-29fb-4102-bc99-5b548dd77d8b\">Erfahren Sie hier mehr \u00fcber die Artikelerstellung und -konfiguration.<\/a><\/p>\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-3c532b17-cb6a-4977-9cf1-b12a991e0b50\">Erfahren Sie hier mehr \u00fcber Support-Anfrageformulare (Webformulare).<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/tracking-work\/';\"><Previous{{{wpml_tag_86}}}\n{{{wpml_tag_87}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Inhaltsverzeichnis Tiefer tauchen Ausgehende E-Mails Es gibt viele Aspekte Ihrer ausgehenden E-Mails, die von Administratoren kontrolliert werden k\u00f6nnen. In Ihren E-Mail-Einstellungen k\u00f6nnen Sie das Aussehen Ihrer E-Mails steuern, Ihre Antworteinstellungen \u00e4ndern, Ihre eigenen E-Mail-Vorlagen schreiben, Ihren eigenen E-Mail-SMTP-Server verwenden und alle Ihre ausgehenden E-Mails \u00fcberwachen. Informieren Sie sich hier \u00fcber Ihre E-Mail-Verwaltungsoptionen. Eingehende E-Mails Wenn [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-156256","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Passen Sie Ihren Workflow an | OneDesk-Onboarding-Leitfaden | HelpDesk &amp; PN<\/title>\n<meta name=\"description\" content=\"OneDesk ist Helpdesk- und Projektmanagement-Software in einer Anwendung. Erfahren Sie, wie Sie Ihre Back-End-Betriebsworkflows einrichten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Passen Sie Ihren Workflow an | OneDesk-Onboarding-Leitfaden | HelpDesk &amp; PN\" \/>\n<meta property=\"og:description\" content=\"OneDesk ist Helpdesk- und Projektmanagement-Software in einer Anwendung. Erfahren Sie, wie Sie Ihre Back-End-Betriebsworkflows einrichten.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-21T19:17:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Statuses.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Passen Sie Ihren Workflow an | OneDesk-Onboarding-Leitfaden | HelpDesk & PN","description":"OneDesk ist Helpdesk- und Projektmanagement-Software in einer Anwendung. Erfahren Sie, wie Sie Ihre Back-End-Betriebsworkflows einrichten.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/","og_locale":"de_DE","og_type":"article","og_title":"Passen Sie Ihren Workflow an | OneDesk-Onboarding-Leitfaden | HelpDesk & PN","og_description":"OneDesk ist Helpdesk- und Projektmanagement-Software in einer Anwendung. Erfahren Sie, wie Sie Ihre Back-End-Betriebsworkflows einrichten.","og_url":"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/","og_site_name":"OneDesk","article_publisher":"https:\/\/www.facebook.com\/OneDeskApp","article_modified_time":"2022-02-21T19:17:03+00:00","og_image":[{"url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Statuses.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@OneDeskApp","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/","url":"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/","name":"Passen Sie Ihren Workflow an | OneDesk-Onboarding-Leitfaden | HelpDesk & PN","isPartOf":{"@id":"https:\/\/onedesk.com\/de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/#primaryimage"},"image":{"@id":"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/#primaryimage"},"thumbnailUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Statuses.png","datePublished":"2021-12-21T14:27:26+00:00","dateModified":"2022-02-21T19:17:03+00:00","description":"OneDesk ist Helpdesk- und Projektmanagement-Software in einer Anwendung. Erfahren Sie, wie Sie Ihre Back-End-Betriebsworkflows einrichten.","inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/"]}]},{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/#primaryimage","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Statuses.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Configurable-Statuses.png"},{"@type":"WebSite","@id":"https:\/\/onedesk.com\/de\/#website","url":"https:\/\/onedesk.com\/de\/","name":"OneDesk","description":"Projektmanagement- und Helpdesk-Software","publisher":{"@id":"https:\/\/onedesk.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/onedesk.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/onedesk.com\/de\/#organization","name":"OneDesk","url":"https:\/\/onedesk.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/onedesk.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","contentUrl":"https:\/\/onedesk.com\/wp-content\/uploads\/2016\/01\/white-logo-small.png","width":207,"height":40,"caption":"OneDesk"},"image":{"@id":"https:\/\/onedesk.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/OneDeskApp","https:\/\/x.com\/OneDeskApp","https:\/\/www.instagram.com\/onedeskapp\/","https:\/\/www.linkedin.com\/company\/onedesk-inc-1","https:\/\/www.pinterest.com\/onedesk\/","https:\/\/www.youtube.com\/user\/OneDeskApp"],"description":"OneDesk is a work management app for managing customer \/ end-user support, projects, and financials.","email":"support@onedesk.com","telephone":"1-855-663-3375","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"}}]}},"tpgb_featured_images":null,"tpgb_post_meta_info":{"get_date":"December 21, 2021","get_modified_date":"February 21, 2022","author_name":"Kenneth Lim","author_url":"https:\/\/onedesk.com\/de\/author\/ken-lim\/","author_email":"ken.lim@onedesk.com","author_website":"","author_description":"","author_facebook":"","author_twitter":"","author_instagram":"","author_role":["subscriber"],"author_firstname":"Kenneth","author_lastname":"Lim","user_login":"ken.lim","author_avatar":"<img alt='' src='https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=200&#038;d=mm&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=400&#038;d=mm&#038;r=g 2x' class='avatar avatar-200 photo' height='200' width='200' decoding='async'\/>","author_avatar_url":"https:\/\/secure.gravatar.com\/avatar\/a4ec21f0334373cadb0a505588ce84b318527287a4e82901cc7c9b983073d3e7?s=96&d=mm&r=g","comment_count":0,"post_likes":0,"post_views":0},"tpgb_post_category":[],"jetpack_shortlink":"https:\/\/wp.me\/PfpPaI-EEg","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/pages\/156256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/comments?post=156256"}],"version-history":[{"count":9,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/pages\/156256\/revisions"}],"predecessor-version":[{"id":164974,"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/pages\/156256\/revisions\/164974"}],"wp:attachment":[{"href":"https:\/\/onedesk.com\/de\/wp-json\/wp\/v2\/media?parent=156256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}