{"id":156863,"date":"2021-12-21T20:18:00","date_gmt":"2021-12-21T20:18:00","guid":{"rendered":"https:\/\/onedesk.com\/onedesk-wissensdatenbank\/"},"modified":"2022-01-21T19:10:47","modified_gmt":"2022-01-21T19:10:47","slug":"onedesk-wissensdatenbank","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/onedesk-wissensdatenbank\/","title":{"rendered":"OneDesk-Wissensdatenbank"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"156863\" class=\"elementor elementor-156863 elementor-144082\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42f59e00 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42f59e00\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64c02b60\" data-id=\"64c02b60\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-726166af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"726166af\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9bb17c5\" data-id=\"9bb17c5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-349ee132 elementor-widget elementor-widget-heading\" data-id=\"349ee132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Inhaltsverzeichnis<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3b6cec elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"d3b6cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-d3b6cec\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157383\"><a href=\"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/\" class=\"elementor-item menu-link\">Die ersten 10 Minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157384\"><a href=\"https:\/\/onedesk.com\/de\/onboarding-ihres-teams\/\" class=\"elementor-item menu-link\">Onboarding Ihres Teams<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157385\"><a href=\"https:\/\/onedesk.com\/de\/abonnieren-gehen-pro\/\" class=\"elementor-item menu-link\">Abonnieren &amp; Pro werden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157429\"><a href=\"https:\/\/onedesk.com\/de\/going-live-zu-kunden\/\" class=\"elementor-item menu-link\">Live gehen f\u00fcr Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157430\"><a href=\"https:\/\/onedesk.com\/de\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\">Ticket-Routing &amp; Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157431\"><a href=\"https:\/\/onedesk.com\/de\/projekt-management-aufgaben-workflows\/\" class=\"elementor-item menu-link\">Projektmanagement &amp; Aufgaben-Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157432\"><a href=\"https:\/\/onedesk.com\/de\/kommunikation-mit-kunden\/\" class=\"elementor-item menu-link\">Kommunikation mit Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157433\"><a href=\"https:\/\/onedesk.com\/de\/tracking-arbeit\/\" class=\"elementor-item menu-link\">Tracking-Arbeit<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-d3b6cec\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157383\"><a href=\"https:\/\/onedesk.com\/de\/erste-10-minuten-in-onedesk\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Die ersten 10 Minuten in OneDesk<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157384\"><a href=\"https:\/\/onedesk.com\/de\/onboarding-ihres-teams\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Onboarding Ihres Teams<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157385\"><a href=\"https:\/\/onedesk.com\/de\/abonnieren-gehen-pro\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Abonnieren &amp; Pro werden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157429\"><a href=\"https:\/\/onedesk.com\/de\/going-live-zu-kunden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Live gehen f\u00fcr Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157430\"><a href=\"https:\/\/onedesk.com\/de\/ticket-routing-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Ticket-Routing &amp; Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157431\"><a href=\"https:\/\/onedesk.com\/de\/projekt-management-aufgaben-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Projektmanagement &amp; Aufgaben-Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157432\"><a href=\"https:\/\/onedesk.com\/de\/kommunikation-mit-kunden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Kommunikation mit Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157433\"><a href=\"https:\/\/onedesk.com\/de\/tracking-arbeit\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Tracking-Arbeit<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-373a8442 elementor-widget elementor-widget-heading\" data-id=\"373a8442\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Tiefer tauchen<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0285c2 elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"c0285c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-c0285c2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157475\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/\" class=\"elementor-item menu-link\">Anpassen Ihres Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157476\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-benutzererfahrung\/\" class=\"elementor-item menu-link\">Anpassen der Erfahrung Ihrer Benutzer<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157477\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-kunden-erfahrung\/\" class=\"elementor-item menu-link\">Anpassen der Erfahrung Ihrer Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157478\"><a href=\"https:\/\/onedesk.com\/de\/benutzerverwaltung\/\" class=\"elementor-item menu-link\">Benutzer verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157479\"><a href=\"https:\/\/onedesk.com\/de\/verwalten-kunden\/\" class=\"elementor-item menu-link\">Kunden verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157527\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-wissensdatenbank\/\" class=\"elementor-item menu-link\">OneDesk-Wissensdatenbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157528\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-live-chat\/\" class=\"elementor-item menu-link\">OneDesk-Live-Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157529\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-client-portal\/\" class=\"elementor-item menu-link\">OneDesk-Kundenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157530\"><a href=\"https:\/\/onedesk.com\/de\/analytik\/\" class=\"elementor-item menu-link\">Analytik<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-c0285c2\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157475\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihres-workflows\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anpassen Ihres Workflows<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157476\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-benutzererfahrung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anpassen der Erfahrung Ihrer Benutzer<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157477\"><a href=\"https:\/\/onedesk.com\/de\/anpassen-ihrer-kunden-erfahrung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Anpassen der Erfahrung Ihrer Kunden<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157478\"><a href=\"https:\/\/onedesk.com\/de\/benutzerverwaltung\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Benutzer verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157479\"><a href=\"https:\/\/onedesk.com\/de\/verwalten-kunden\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Kunden verwalten<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157527\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-wissensdatenbank\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-Wissensdatenbank<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157528\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-live-chat\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-Live-Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157529\"><a href=\"https:\/\/onedesk.com\/de\/onedesk-client-portal\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">OneDesk-Kundenportal<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-157530\"><a href=\"https:\/\/onedesk.com\/de\/analytik\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Analytik<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-185a3391\" data-id=\"185a3391\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-591b5a2c elementor-widget elementor-widget-html\" data-id=\"591b5a2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2>Anpassbarkeit<\/h2>\n<br>\n<center><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Customizability.jpg\" alt=\"Anpassbarkeit\" width=\"1000\" height=\"457\" class=\"alignleft size-full wp-image-140400\"><\/center>\n<br>\n<p>In OneDesk kann Ihre Wissensdatenbank mit einem Branding versehen und angepasst werden. Sie k\u00f6nnen das visuelle Erscheinungsbild und die Farben \u00e4ndern, um Ihre Wissensdatenbank mit Ihren Unternehmensfarben und Ihrem Logo zu versehen. Sie k\u00f6nnen auch die \u00dcberschriftentexte \u00e4ndern und die angezeigten Funktionsartikel hinzuf\u00fcgen\/anpassen.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-dc97b26b-c8ff-41d0-8814-6d655b23cfbb\">Erfahren Sie hier mehr \u00fcber Wissensdatenbanken.<\/a><\/p>\n<br>\n<h2>Mehrere KBs<\/h2>\n<br>\n<center><img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/10\/Multiple-KBs.jpg\" alt=\"Mehrere KBs\" width=\"1000\" height=\"256\" class=\"alignleft size-full wp-image-140411\"><\/center>\n<br>\n<p>M\u00f6glicherweise m\u00f6chten Sie Wissensdatenbankartikel und Informationen f\u00fcr verschiedene Zielgruppen bereitstellen. In OneDesk haben Sie die M\u00f6glichkeit, mehrere Wissensdatenbanken zu erstellen, von denen jede mit ihrem eigenen einzigartigen Branding und Design anpassbar ist. Ihre Wissensdatenbanken k\u00f6nnen verschiedene Artikel und Informationen enthalten.<\/p>\n\n<p><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-4752312f-295c-4051-b480-8a31dd7e3bde\">Weitere Informationen zum Erstellen mehrerer Wissensdatenbanken finden Sie hier.<\/a><\/p>\n<br>\n<button class=\"guidebutton\" onclick=\"window.location.href='\/managing-customers\/';\"><Previous{{{wpml_tag_30}}}\n{{{wpml_tag_31}}}Next ><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Inhaltsverzeichnis Tiefer tauchen Anpassbarkeit In OneDesk kann Ihre Wissensdatenbank mit einem Branding versehen und angepasst werden. Sie k\u00f6nnen das visuelle Erscheinungsbild und die Farben \u00e4ndern, um Ihre Wissensdatenbank mit Ihren Unternehmensfarben und Ihrem Logo zu versehen. Sie k\u00f6nnen auch die \u00dcberschriftentexte \u00e4ndern und die angezeigten Funktionsartikel hinzuf\u00fcgen\/anpassen. Erfahren Sie hier mehr \u00fcber Wissensdatenbanken. Mehrere KBs [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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