{"id":260754,"date":"2023-10-27T18:11:41","date_gmt":"2023-10-27T18:11:41","guid":{"rendered":"https:\/\/onedesk.com\/eingebetteter-onboarding-guide-4\/"},"modified":"2024-07-19T20:31:24","modified_gmt":"2024-07-19T20:31:24","slug":"eingebetteter-onboarding-guide-4","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/eingebetteter-onboarding-guide-4\/","title":{"rendered":"Eingebetteter Onboarding-Leitfaden Seite 4"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"260754\" class=\"elementor elementor-260754 elementor-259726\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66ef04c e-flex e-con-boxed e-con e-parent\" data-id=\"66ef04c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ba1841 elementor-widget elementor-widget-heading\" data-id=\"6ba1841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Supportkan\u00e4le hinzuf\u00fcgen<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95d6613 e-flex e-con-boxed e-con e-parent\" data-id=\"95d6613\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ec70383 e-con-full e-flex e-con e-child\" data-id=\"ec70383\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6c2ed7 elementor-widget elementor-widget-heading\" data-id=\"a6c2ed7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Inhalte des Onboarding-Leitfadens:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edba09d uael-nav-menu__breakpoint-mobile uael-submenu-icon-arrow uael-link-redirect-child uael-nav-menu-toggle-label-no elementor-widget elementor-widget-uael-nav-menu\" data-id=\"edba09d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-nav-menu uael-layout-vertical uael-nav-menu-layout\" data-layout=\"vertical\">\n\t\t\t\t<div role=\"button\" class=\"uael-nav-menu__toggle elementor-clickable\">\n\t\t\t\t\t<span class=\"screen-reader-text\">Main Menu<\/span>\n\t\t\t\t\t<div class=\"uael-nav-menu-icon\">\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-align-justify\"><\/i>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<nav class=\"uael-nav-menu__layout-vertical uael-nav-menu__submenu-arrow\" data-toggle-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;fas fa-align-justify&quot;&gt;&lt;\/i&gt;\" data-close-icon=\"&lt;i aria-hidden=&quot;true&quot; class=&quot;far fa-window-close&quot;&gt;&lt;\/i&gt;\" data-full-width=\"yes\"><ul id=\"menu-1-edba09d\" class=\"uael-nav-menu\"><li id=\"menu-item-259728\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide\/\" class = \"uael-menu-item\">Eingebetteter Onboarding-Leitfaden<\/a><\/li>\n<li id=\"menu-item-259729\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-2\/\" class = \"uael-menu-item\">Eingebetteter Onboarding-Leitfaden Seite 2<\/a><\/li>\n<li id=\"menu-item-259730\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-3\/\" class = \"uael-menu-item\">Eingebetteter Onboarding-Leitfaden Seite 3<\/a><\/li>\n<li id=\"menu-item-259731\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-4\/\" class = \"uael-menu-item\">Eingebetteter Onboarding-Leitfaden Seite 4<\/a><\/li>\n<li id=\"menu-item-259780\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-5\/\" class = \"uael-menu-item\">Eingebetteter Onboarding-Leitfaden Seite 5<\/a><\/li>\n<li id=\"menu-item-259785\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-6\/\" class = \"uael-menu-item\">Eingebetteter Onboarding-Leitfaden Seite 6<\/a><\/li>\n<li id=\"menu-item-259786\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent uael-creative-menu\"><a href=\"https:\/\/onedesk.com\/embedded-onboarding-guide-7\/\" class = \"uael-menu-item\">Eingebetteter Onboarding-Leitfaden Seite 7<\/a><\/li>\n<\/ul><\/nav>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8feedbe e-con-full e-flex e-con e-child\" data-id=\"8feedbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1eaf0c elementor-widget elementor-widget-image\" data-id=\"c1eaf0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/elementor\/thumbs\/06-Email-to-Ticket-1-r9ll8c4n1hxoyhpuq06z5ik7epn7qe235oyvcxpwti.png\" title=\"06-Email-to-Ticket-1\" alt=\"06-Email-to-Ticket-1\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2a04ea elementor-widget elementor-widget-heading\" data-id=\"d2a04ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E-Mail an Ticket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4282ef elementor-widget elementor-widget-text-editor\" data-id=\"d4282ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Der Quick-Setup-Assistent von OneDesk hilft Ihnen beim Verbinden Ihrer Support-E-Mail und enth\u00e4lt Anweisungen zum Platzieren der OneDesk-Kunden-Apps auf Ihrer Website. Wenn Sie es noch nicht getan haben, klicken Sie in der oberen Navigation Ihres OneDesk auf \u201eErste Schritte\u201c, um den Assistenten abzuschlie\u00dfen. Sie k\u00f6nnen auch \u00fcber den Administrator auf die E-Mail-Verbindung zugreifen&gt; E-Mails&gt; Einstellungen.<\/p>\n<p>So funktioniert der E-Mail-zu-Ticket-Flow:<\/p>\n<ul>\n<li>Verkn\u00fcpfen Sie direkt Ihre Support-E-Mail.<\/li>\n<li>Tickets werden aus neuen E-Mails erstellt.<\/li>\n<li>Alle Informationen sind auf dem Ticket erfasst, einschlie\u00dflich der&nbsp; Name und E-Mail des Kunden.<\/li>\n<li>Antworten Sie \u00fcber das Ticket in OneDesk. Die Antwort wird von derselben E-Mail-Adresse, die Sie verkn\u00fcpft haben, an den Posteingang Ihres Kunden gesendet.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a9bab6 e-flex e-con-boxed e-con e-parent\" data-id=\"4a9bab6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6a7ebe elementor-widget elementor-widget-video\" data-id=\"d6a7ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/1Vg053OmmJ8&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8dbe43 e-flex e-con-boxed e-con e-parent\" data-id=\"c8dbe43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbc9e73 elementor-widget elementor-widget-text-editor\" data-id=\"cbc9e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erfahren Sie mehr: <\/p>\n<ul>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-a91bd45f-e1bc-4da4-b917-785cb83ad1e9\" target=\"_blank\" rel=\"noopener\">Der E-Mail-Fluss und die Einrichtung<\/a><\/li>\n<li><a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-eec0ccb3-503d-47b4-9712-bfdd2aeb9a83\" target=\"_blank\" rel=\"noopener\">Einstellungen f\u00fcr die E-Mail-Darstellung<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3173895 elementor-widget elementor-widget-heading\" data-id=\"3173895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bereitstellung Ihrer Kundenanwendungen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33f59a8 elementor-widget elementor-widget-text-editor\" data-id=\"33f59a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sie k\u00f6nnen Ihren Kunden\/Endbenutzern kundenorientierte Anwendungen bereitstellen. Diese Apps (Chat, Portal, Wissensdatenbank, Formulare) bieten zus\u00e4tzliche Supportkan\u00e4le und Self-Service-Optionen.<\/p>\n<p>Abh\u00e4ngig von Ihren Vorlieben gibt es verschiedene Methoden zum Bereitstellen der Apps. Du kannst:<\/p>\n<ul>\n<li>Betten Sie das Web-Widget in Ihre Website ein, indem Sie ein Snippet in den Code Ihrer Website kopieren.<\/li>\n<li>F\u00fcgen Sie das Widget zu Ihrer Shopify- oder Wix-Site hinzu.<\/li>\n<li>Nutzen Sie das WordPress- oder Joomla-Plugin.<\/li>\n<li>Stellen Sie Ihren Kunden die URL der App zur Verf\u00fcgung (verlinkt auf Ihrer Website, in einer E-Mail-Signatur usw.)<\/li>\n<\/ul>\n<div>Finden Sie Ihre App-Links im Admin-Bereich&gt; Kunden-Apps oder generieren Sie das Widget-Snippet \u00fcber den Administrator&gt; Kunden-Apps&gt; MFA-Einstellungen,<br \/>Detaillierte Anweisungen finden Sie unter: <a href=\"https:\/\/onedesk.com\/de\/apps-zu-ihrer-website-hinzufuegen\/\" target=\"_blank\" rel=\"noopener\">Hinzuf\u00fcgen der Kunden-Apps zu Ihrer Site<\/a><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-003de53 elementor-widget elementor-widget-image\" data-id=\"003de53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"465\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-768x465.png\" class=\"attachment-medium_large size-medium_large wp-image-251232\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-768x465.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-300x182.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget-1024x621.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/06\/Shopify-WebWidget.png 1508w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c344a1 elementor-widget elementor-widget-text-editor\" data-id=\"9c344a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sobald Sie fertig sind, k\u00f6nnen Sie in Ihren OneDesk-Administratoreinstellungen \u00c4nderungen an Ihren Kunden-Apps vornehmen. Sie m\u00fcssen keine weiteren \u00c4nderungen an Ihrer Website vornehmen. Sie k\u00f6nnen beispielsweise die App-Farben, die Felder in Ihren Webformularen, die Begr\u00fc\u00dfungen in Ihrem Live-Chat oder die aktivierten oder deaktivierten Apps \u00e4ndern.<\/p>\n<p>Erfahren Sie mehr:<\/p>\n<ul>\n<li> <a href=\"https:\/\/kb.onedesk.com\/app-od\/o-onedesk\/knowledge-base-1\/article-8cdc8a0c-8d93-4574-8c51-e91ac7244e17\" target=\"_blank\" rel=\"noopener\">\u00dcber Kundenanwendungen<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ccf298 elementor-widget elementor-widget-html\" data-id=\"8ccf298\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"noODwidget\" style=\"display:none\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9abbd89 e-flex e-con-boxed e-con e-parent\" data-id=\"9abbd89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9af4963 e-con-full e-flex e-con e-child\" data-id=\"9af4963\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d222282 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"d222282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/de\/eingebetteter-onboarding-leitfaden-3\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Weiter &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8298970 e-con-full e-flex e-con e-child\" data-id=\"8298970\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a84100 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"8a84100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/onedesk.com\/de\/eingebetteter-onboarding-guide-5\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Weiter &gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Supportkan\u00e4le hinzuf\u00fcgen Inhalte des Onboarding-Leitfadens: Main Menu First Steps Interface &#038; Navigation Work Structure &#038; Organization Adding Support Channels Ticketing &#038; Support Flow Project Management &#038; Tasks Subscribing &#038; Going Live E-Mail an Ticket Der Quick-Setup-Assistent von OneDesk hilft Ihnen beim Verbinden Ihrer Support-E-Mail und enth\u00e4lt Anweisungen zum Platzieren der OneDesk-Kunden-Apps auf Ihrer Website. Wenn [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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