{"id":63957,"date":"2021-03-10T19:00:43","date_gmt":"2021-03-10T19:00:43","guid":{"rendered":"https:\/\/onedesk.com\/teams\/es\/"},"modified":"2025-06-04T20:21:48","modified_gmt":"2025-06-04T20:21:48","slug":"it","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/teams\/it\/","title":{"rendered":"ES"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"63957\" class=\"elementor elementor-63957 elementor-51731\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06b577b e-flex e-con-boxed e-con e-parent\" data-id=\"06b577b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f6385a6 e-con-full e-flex e-con e-child\" data-id=\"f6385a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-831b5ce elementor-widget elementor-widget-heading\" data-id=\"831b5ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk f\u00fcr IT-Teams<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c74821 elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"7c74821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Automatisieren Sie wiederkehrende Aufgaben, verwalten Sie Projekte und behalten Sie Tickets im Griff mit der Helpdesk- und Projektmanagementsoftware von OneDesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-687e912 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"687e912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca020db e-con-full e-flex e-con e-child\" data-id=\"ca020db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a260f7 elementor-widget elementor-widget-image\" data-id=\"1a260f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"506\" height=\"359\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/IT-Team-1.webp\" class=\"attachment-large size-large wp-image-266260\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/IT-Team-1.webp 506w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/IT-Team-1-300x213.webp 300w\" sizes=\"(max-width: 506px) 100vw, 506px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bfdc80 e-flex e-con-boxed e-con e-parent\" data-id=\"6bfdc80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1be7630 e-con-full e-flex e-con e-child\" data-id=\"1be7630\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76b3b40 elementor-widget elementor-widget-heading\" data-id=\"76b3b40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wie hilft OneDesk meinem IT-Team?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ff3e21a e-flex e-con-boxed e-con e-parent\" data-id=\"ff3e21a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08626b2 e-con-full e-flex e-con e-child\" data-id=\"08626b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c6f013 elementor-widget elementor-widget-image\" data-id=\"6c6f013\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"927\" height=\"484\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp\" class=\"attachment-large size-large wp-image-266888\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1.webp 927w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-300x157.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/Ticket-Management-Views-1-768x401.webp 768w\" sizes=\"(max-width: 927px) 100vw, 927px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42e1cc4 e-con-full e-flex e-con e-child\" data-id=\"42e1cc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a22f2a6 elementor-widget elementor-widget-heading\" data-id=\"a22f2a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tickets organisieren und verwalten<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1506c37 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1506c37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit dem Ticketingsystem von OneDesk k\u00f6nnen Sie Tickets an einem zentralen Ort verfolgen, \u00fcberwachen und aufl\u00f6sen. Erfassen Sie Tickets auf <a href=\"https:\/\/onedesk.com\/de\/features-index\/mehrere-moeglichkeiten-tickets-zu-erstellen\/\">verschiedene Weise<\/a> , z. B. per E-Mail, Chat, Formularen, eingehenden Anrufen oder Apps von Drittanbietern.  <\/p><p>W\u00e4hlen Sie aus verschiedenen Ansichten wie Dashboard, Board, Liste oder hierarchischer Ansicht. Nutzen Sie Filter, Gruppierungen, Suchfunktionen und gespeicherte Ansichten, um stets das zu sehen, was Sie ben\u00f6tigen, und nichts zu verpassen.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-360feab e-flex e-con-boxed e-con e-parent\" data-id=\"360feab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-928c95a e-con-full e-flex e-con e-child\" data-id=\"928c95a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9efcc27 elementor-widget elementor-widget-heading\" data-id=\"9efcc27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Erfassen vollst\u00e4ndiger Tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a12fe0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0a12fe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ihre Endbenutzer stellen t\u00e4glich IT-Anfragen. Nutzen Sie Ticketformulare, um die richtigen Informationen zu erfassen und einen reibungslosen Ablauf sicherzustellen. <\/p><p>Passen Sie Ihre Ticketformulare an, indem Sie:<\/p><ul><li>Hinzuf\u00fcgen benutzerdefinierter Felder<\/li><li>Festlegen von Feldern als erforderlich oder nicht<\/li><li>Erstellen von Ticketformularen f\u00fcr verschiedene Problemtypen<\/li><li>Weiterleiten von Tickets basierend auf Feldauswahl<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a89f943 e-con-full e-flex e-con e-child\" data-id=\"a89f943\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92b1f65 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"92b1f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"672\" height=\"803\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp\" class=\"attachment-large size-large wp-image-256066\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form.webp 672w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-Form-251x300.webp 251w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0124cc7 e-flex e-con-boxed e-con e-parent\" data-id=\"0124cc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f8cde1 e-con-full e-flex e-con e-child\" data-id=\"9f8cde1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23b01f7 elementor-widget elementor-widget-image\" data-id=\"23b01f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"258\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart.png\" class=\"attachment-large size-large wp-image-205951\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart.png 637w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-300x122.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-255x103.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-198x80.png 198w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-99x40.png 99w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-480x194.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-500x203.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/IT-Project-Management_Gantt-Chart-360x146.png 360w\" sizes=\"(max-width: 637px) 100vw, 637px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab6dee2 e-con-full e-flex e-con e-child\" data-id=\"ab6dee2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee03fc elementor-widget elementor-widget-heading\" data-id=\"6ee03fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimieren Sie den IT-Bereitstellungsprozess<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92efc0a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"92efc0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-Teams bearbeiten verschiedene Projekte, beispielsweise Softwarebereitstellungen. Mit den Projekt- und Aufgabenverwaltungsfunktionen von OneDesk k\u00f6nnen Sie Tickets am selben Ort wie Projekte verwalten.   <span style=\"font-style: inherit; font-weight: inherit; color: var( --e-global-color-secondary ); font-family: var( --e-global-typography-a428b29-font-family ), Sans-serif; letter-spacing: var( --e-global-typography-a428b29-letter-spacing ); word-spacing: var( --e-global-typography-a428b29-word-spacing ); text-align: var(--text-align);\">Verfolgen und dokumentieren Sie alle Schritte, die zum Abschluss von IT-Projekten erforderlich sind. Verwalten Sie selbst komplexe IT-Projekte mit Funktionen wie Aufgabenabh\u00e4ngigkeiten, Unteraufgaben und automatisierten Workflows.   <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bac0e0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5bac0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit OneDesk k\u00f6nnen Sie eigene <a href=\"https:\/\/onedesk.com\/features-index\/project-cloning\/\">Vorlagen<\/a> erstellen, um Ihren Softwarebereitstellungsprozess zu vereinfachen. Mit Vorlagen k\u00f6nnen Sie problemlos ein neues Projekt starten, wobei alle Aufgaben entsprechend erstellt und zugewiesen werden. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-459415a e-flex e-con-boxed e-con e-parent\" data-id=\"459415a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a5af0f7 e-con-full e-flex e-con e-child\" data-id=\"a5af0f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79c6293 elementor-widget elementor-widget-heading\" data-id=\"79c6293\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zeit genau erfassen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc4e4ec elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bc4e4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mithilfe der Zeiterfassung k\u00f6nnen IT-Teams die Teamproduktivit\u00e4t \u00fcberwachen oder Managern Berichte bereitstellen. IT-Teams k\u00f6nnen au\u00dferdem ermitteln, wie viel Zeit sie f\u00fcr jede Aufgabe aufwenden m\u00fcssen, und so Aufgaben auf der entsprechenden Ebene priorisieren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b73bfc0 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b73bfc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit OneDesk k\u00f6nnen Sie <a href=\"https:\/\/onedesk.com\/features-index\/tracking-work\/\">Arbeitszeitnachweise<\/a> f\u00fcr Ihre Tickets und Aufgaben erfassen. So behalten Sie den \u00dcberblick \u00fcber Ihre Arbeitszeiten. So kann sich Ihr Team auf die anstehende Arbeit konzentrieren und datenbasierte Entscheidungen treffen. Arbeitszeitnachweise und Timer in OneDesk sind w\u00e4hrend der Arbeit einfach zu bedienen.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b045701 e-con-full e-flex e-con e-child\" data-id=\"b045701\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed6381 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"0ed6381\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"450\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp\" class=\"attachment-large size-large wp-image-168890\" alt=\"Timer-App\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp 1005w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-300x134.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-768x344.webp 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e78b450 e-flex e-con-boxed e-con e-parent\" data-id=\"e78b450\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6001506 e-con-full e-flex e-con e-child\" data-id=\"6001506\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2f6748 elementor-widget elementor-widget-image\" data-id=\"c2f6748\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"558\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-1024x558.webp\" class=\"attachment-large size-large wp-image-267342\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-1024x558.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-300x164.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials-768x419.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2024\/01\/PSA-financials.webp 1075w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3420b47 e-con-full e-flex e-con e-child\" data-id=\"3420b47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b253e9 elementor-widget elementor-widget-heading\" data-id=\"9b253e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rechnung f\u00fcr Ihre Zeit und Projekte<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1e78a3 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b1e78a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Als externes IT-Unternehmen rechnen Sie wahrscheinlich nach Zeitaufwand oder Projektlaufzeiten ab. OneDesk vereinfacht dies mit integrierten Angebots- und Rechnungsfunktionen. Erstellen und versenden Sie Rechnungen basierend auf der erfassten abrechenbaren Zeit. Oder berechnen Sie Ihren Kunden vorausbezahlte Stunden. Die vorausbezahlte Zeit wird vom Kundenkonto abgezogen, sobald Ihr Team die Zeit erfasst.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8b1a8b e-flex e-con-boxed e-con e-parent\" data-id=\"f8b1a8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bc2f74d e-con-full e-flex e-con e-child\" data-id=\"bc2f74d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cba93c5 elementor-widget elementor-widget-heading\" data-id=\"cba93c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sparen Sie Zeit bei h\u00e4ufigen Problemen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc0a0d7 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"cc0a0d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Als IT-Experte haben Sie wahrscheinlich schon viele g\u00e4ngige Tickets bearbeitet. Reduzieren Sie stattdessen das Ticketaufkommen und sparen Sie Zeit mit Funktionen wie Self-Service-Tools, KI und vorgefertigten Antworten.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-921c1b2 elementor-widget elementor-widget-heading\" data-id=\"921c1b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">KI-gest\u00fctzter Self-Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de6db10 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"de6db10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk umfasst eine Self-Service-Wissensdatenbank, in der Endbenutzer nach Antworten suchen k\u00f6nnen.  <\/p><p>Die Self-Service-Tools von OneDesk k\u00f6nnen auch <a href=\"https:\/\/onedesk.com\/de\/kunden-apps\/ki-wissensdatenbank\/\">KI-gest\u00fctzt<\/a> sein. Der KI-Agent wird anhand Ihrer Inhalte trainiert \u2013 Artikel, gespeicherte Antworten oder Ihre Webseiten. Dieser KI-Agent im GPT-Stil kann Fragen im Chat beantworten, Probleme vor dem Ticketformular abwehren oder Inhalte in Ihrer Wissensdatenbank zusammenfassen.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89f4225 e-con-full e-flex e-con e-child\" data-id=\"89f4225\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d50de5 elementor-widget elementor-widget-image\" data-id=\"5d50de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp\" class=\"attachment-large size-large wp-image-232757\" alt=\"Wissensdatenbank f\u00fcr IT-Services\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp 471w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase-243x300.webp 243w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbb7aa0 e-flex e-con-boxed e-con e-parent\" data-id=\"bbb7aa0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-deb696d e-con-full e-flex e-con e-child\" data-id=\"deb696d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2c651 elementor-widget elementor-widget-image\" data-id=\"ea2c651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"739\" height=\"317\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp\" class=\"attachment-large size-large wp-image-168901\" alt=\"Service-Level-Agreement-Unterst\u00fctzung\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches.webp 739w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/slbreaches-300x129.webp 300w\" sizes=\"(max-width: 739px) 100vw, 739px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e91b7fb e-con-full e-flex e-con e-child\" data-id=\"e91b7fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-505508a elementor-widget elementor-widget-heading\" data-id=\"505508a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automatisieren Sie Service Level Agreements (SLAs)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef1d64a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ef1d64a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLAs sind Richtlinien, die das Serviceniveau definieren, das Sie Ihren Endbenutzern bieten. SLAs k\u00f6nnen die Ticketantwortzeit, die Ticketaufl\u00f6sungszeit und mehr definieren. IT-Teams verwenden im Allgemeinen SLAs, um die Reaktionsf\u00e4higkeit ihrer Teams zu messen und zu verbessern und die Kundenzufriedenheit zu erh\u00f6hen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e38731a elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e38731a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk automatisiert die Verkn\u00fcpfung von SLA-Richtlinien mit Support-Tickets. Dadurch entf\u00e4llt die Notwendigkeit, jedem Tickettyp <a href=\"https:\/\/onedesk.com\/de\/features-index\/sla-management\/\">SLA-Richtlinien hinzuzuf\u00fcgen<\/a> , und Ihr Team reduziert sich auf wiederkehrende Aufgaben. Sie k\u00f6nnen SLAs dann anhand von Verst\u00f6\u00dfen, Priorit\u00e4t, Zust\u00e4ndigen usw. \u00fcberwachen.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f3c2ee e-flex e-con-boxed e-con e-parent\" data-id=\"4f3c2ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-03d4835 e-con-full e-flex e-con e-child\" data-id=\"03d4835\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e90a054 elementor-widget elementor-widget-heading\" data-id=\"e90a054\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Verwalten Sie IT-Projekte gemeinsam  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7690e73 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7690e73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-Projekte erfordern die Zusammenarbeit mit Teams und Kunden, um geeignete L\u00f6sungen zu identifizieren und umzusetzen. Diese L\u00f6sungen k\u00f6nnen Fehler, Funktionsanforderungen oder Aktualisierungen enthalten, die durch fortlaufende Kommunikation zwischen dem IT-Team und den Stakeholdern behoben werden. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bfe9cd elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2bfe9cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit den Kommunikationsfunktionen von OneDesk k\u00f6nnen Ihre Kunden und Benutzer Feedback abgeben und Fehler melden. Sie k\u00f6nnen Diskussionen \u00fcber die Bed\u00fcrfnisse Ihres Endbenutzers f\u00fchren oder weitere Fragen zu gemeldeten Fehlern stellen. Mit der Option zur Dateifreigabe k\u00f6nnen Sie problemlos Dateien anh\u00e4ngen und alle \u00fcber neue Versionen und Produkte auf dem Laufenden halten.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9754611 e-con-full e-flex e-con e-child\" data-id=\"9754611\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d4a6bc elementor-widget elementor-widget-image\" data-id=\"5d4a6bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"866\" height=\"481\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication.webp\" class=\"attachment-large size-large wp-image-265570\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication.webp 866w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication-300x167.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/details-communication-768x427.webp 768w\" sizes=\"(max-width: 866px) 100vw, 866px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4598291 e-flex e-con-boxed e-con e-parent\" data-id=\"4598291\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1c3bec0 e-con-full e-flex e-con e-child\" data-id=\"1c3bec0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4588003 elementor-widget elementor-widget-image\" data-id=\"4588003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"334\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/IT-Team-Collaborating.jpg\" class=\"attachment-large size-large wp-image-238571\" alt=\"it teams\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/IT-Team-Collaborating.jpg 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/IT-Team-Collaborating-300x200.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-acfe35e e-con-full e-flex e-con e-child\" data-id=\"acfe35e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39234ba elementor-widget elementor-widget-heading\" data-id=\"39234ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk f\u00fcr IT-Teams<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de3b089 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"de3b089\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vereinfacht die Ticketerstellung und Planung von IT-Projekten. Mit OneDesk k\u00f6nnen Sie Projekte von Anfang bis Ende abwickeln, Tickets aus verschiedenen Kan\u00e4len erfassen und l\u00f6sen, Endbenutzer und Teamkollegen mit Echtzeit-Messaging und E-Mail-Integration auf dem Laufenden halten und Prozesse mit flexiblen automatisierten Regeln automatisieren. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9aa847 elementor-widget elementor-widget-heading\" data-id=\"d9aa847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Warum OneDesk?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9fd25 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2c9fd25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk ist eine Kombination aus Helpdesk und Projektmanagement in einer Anwendung. Dank dieser Funktionen k\u00f6nnen Sie Ihren Helpdesk parallel zur Projektabwicklung verwalten. Sie k\u00f6nnen auch Probleme oder Fehler in Projektpl\u00e4ne integrieren. Das Beste daran: Sie m\u00fcssen keine Anwendungen kaufen, erlernen, integrieren und zwischen ihnen wechseln.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-702daf4 e-flex e-con-boxed e-con e-parent\" data-id=\"702daf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cefbf8d e-con-full e-flex e-con e-child\" data-id=\"cefbf8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7cce238 elementor-widget elementor-widget-heading\" data-id=\"7cce238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e4ufig gestellte Fragen zu OneDesk f\u00fcr IT-Teams<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ec55f7 elementor-widget__width-initial elementor-widget-mobile__width-initial uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"0ec55f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-154' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-76fb8d3\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-76fb8d3 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6aa0dff255b80\">K\u00f6nnen wir OneDesk f\u00fcr ein externes IT-Unternehmen verwenden?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Ja, OneDesk ist bei externen IT-Unternehmen beliebt. Wir bieten ein Web-Widget, das Sie Ihrer Website hinzuf\u00fcgen k\u00f6nnen. Mit dieser Funktion k\u00f6nnen Kunden und Interessenten Kontakt aufnehmen und Tickets einreichen. Sie k\u00f6nnen Tickets auch per E-Mail und \u00fcber Formulare erhalten. Mit integrierter Zeiterfassung, Rechnungsstellung und Projektmanagement k\u00f6nnen Sie viele Aspekte Ihres IT-Unternehmens verwalten.      <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-2b7fd2d\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-2b7fd2d uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6aa0dff255cec\">Kann ein internes IT-Team OneDesk verwenden?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Ja, OneDesk kann von internen IT-Teams genutzt werden. Es bietet Ticketing per E-Mail, Chat, Formularen und beliebten Tools wie Teams und Slack. Nutzen Sie die Projektmanagementfunktionen von OneDesk f\u00fcr interne IT-Aufgaben wie Software-Rollouts. Unsere Preise richten sich ausschlie\u00dflich nach der Anzahl der IT-Mitarbeiter.     <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-993fad5\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-993fad5 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6aa0dff255db1\">Welche OneDesk-Funktionen sind f\u00fcr IT-Teams n\u00fctzlich?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>OneDesk bietet viele hilfreiche Funktionen f\u00fcr IT-Teams. Ihr Team kann die Ticketerfassung \u00fcber mehrere Kan\u00e4le zentralisieren, das Ticketvolumen mit Self-Service-Tools reduzieren und IT-Projekte planen. <\/p><p>Zu den Features geh\u00f6ren:  <\/p><ul><li>Projektvorlagen<\/li><li>Automatisierungen<\/li><li>Benutzerdefinierte Anfrageformulare<\/li><li>Echtzeit-Messaging<\/li><li>E-Mail-Integration<\/li><li>Projekt- und Aufgabenplanung<\/li><li>und mehr<\/li><\/ul><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c8b691 e-flex e-con-boxed e-con e-parent\" data-id=\"4c8b691\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d7bd519 e-con-full e-flex e-con e-child\" data-id=\"d7bd519\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c260d2 elementor-widget elementor-widget-heading\" data-id=\"0c260d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kostenlos starten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-573e031 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"573e031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Testen Sie OneDesk selbst mit unserer v\u00f6llig kostenlosen 14-t\u00e4gigen Testversion.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f57c20 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5f57c20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kostenlos starten<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a80220 e-con-full e-flex e-con e-child\" data-id=\"0a80220\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2db13 elementor-widget elementor-widget-image\" data-id=\"ce2db13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255543\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d34f4d8 e-flex e-con-boxed e-con e-parent\" data-id=\"d34f4d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f15c2b4 elementor-widget elementor-widget-heading\" data-id=\"f15c2b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Weitere L\u00f6sungen f\u00fcr IT-Teams<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd7a525 e-flex e-con-boxed e-con e-parent\" data-id=\"cd7a525\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5c0d770 e-con-full e-flex e-con e-child\" data-id=\"5c0d770\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eef03cf elementor-widget elementor-widget-shortcode\" data-id=\"eef03cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67258da e-con-full e-flex e-con e-child\" data-id=\"67258da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79ea23e elementor-widget elementor-widget-shortcode\" data-id=\"79ea23e\" 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Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } 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f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a href=\"https:\/\/onedesk.com\/industry-cases\/%7B%7Bmpg_industry%7D%7D\/%7B%7Bmpg_team%7D%7D\/%7B%7Bmpg_interest%7D%7D\">{{mpg_interest} } f\u00fcr {{mpg_industry} } {{mpg_team} } Teams<\/a><br>\n    <a 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Automatisieren Sie wiederkehrende Aufgaben, verwalten Sie Projekte und behalten Sie Tickets im Griff mit der Helpdesk- und Projektmanagementsoftware von OneDesk. Melde dich kostenlos an! Wie hilft OneDesk meinem IT-Team? Tickets organisieren und verwalten Mit dem Ticketingsystem von OneDesk k\u00f6nnen Sie Tickets an einem zentralen Ort verfolgen, \u00fcberwachen und aufl\u00f6sen. Erfassen Sie Tickets [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":0,"parent":63904,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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