{"id":63970,"date":"2021-03-10T19:01:36","date_gmt":"2021-03-10T19:01:36","guid":{"rendered":"https:\/\/onedesk.com\/e-mail-to-ticket\/"},"modified":"2025-06-19T13:49:58","modified_gmt":"2025-06-19T13:49:58","slug":"e-mail-to-ticket","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/anwendungsfall\/e-mail-to-ticket\/","title":{"rendered":"E-Mail an Ticket"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"63970\" class=\"elementor elementor-63970 elementor-52857\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb844d2 e-flex e-con-boxed e-con e-parent\" data-id=\"cb844d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ca2727b e-con-full e-flex e-con e-child\" data-id=\"ca2727b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7abb76f elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"7abb76f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">OneDesk f\u00fcr E-Mail an Ticket<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8637e9 elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f8637e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erstellen Sie automatisch Tickets aus E-Mails und verbessern Sie Ihren Helpdesk-Ablauf.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb6d009 elementor-align-right elementor-mobile-align-center elementor-widget-mobile__width-initial elementor-widget elementor-widget-button\" data-id=\"cb6d009\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kostenlos anmelden<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d1e545 elementor-align-right elementor-widget-mobile__width-initial elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1d1e545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/features-index\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Alle Funktionen anzeigen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fc9335 e-con-full e-flex e-con e-child\" data-id=\"7fc9335\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af1a519 elementor-widget elementor-widget-image\" data-id=\"af1a519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"612\" height=\"436\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Email-Ticketing-1.webp\" class=\"attachment-full size-full wp-image-266391\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Email-Ticketing-1.webp 612w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/12\/Email-Ticketing-1-300x214.webp 300w\" sizes=\"(max-width: 612px) 100vw, 612px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1bf3b8 e-flex e-con-boxed e-con e-parent\" data-id=\"e1bf3b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d1e86fd e-con-full e-flex e-con e-child\" data-id=\"d1e86fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b962957 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b962957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Erfassen Sie Ihre Tickets per E-Mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2295f49 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2295f49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erstellen Sie in OneDesk automatisch Tickets aus einem oder mehreren Support-Postf\u00e4chern. <a href=\"https:\/\/onedesk.com\/de\/e-mail-flow-guide\/\">Verbinden Sie Ihr E-Mail-Postfach direkt<\/a> \u00fcber die Integration. OneDesk beginnt dann automatisch mit der Erstellung von Tickets, wenn Kundenanfragen per E-Mail eingehen. Ihre von OneDesk aus gegebenen Antworten werden Ihren Kunden \u00fcber Ihre eigene E-Mail-Adresse zugesandt.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eca9530 e-con-full e-flex e-con e-child\" data-id=\"eca9530\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d25499b elementor-widget elementor-widget-image\" data-id=\"d25499b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-300x300.png\" class=\"attachment-medium size-medium wp-image-142514\" alt=\"E-Mail an Ticket\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1.png 512w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4eef974 e-flex e-con-boxed e-con e-parent\" data-id=\"4eef974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21effa6 e-con-full e-flex e-con e-child\" data-id=\"21effa6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e38b811 elementor-widget elementor-widget-image\" data-id=\"e38b811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"589\" height=\"619\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/11\/Ticket-Details.png\" class=\"attachment-large size-large wp-image-243103\" alt=\"email ticket details\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/11\/Ticket-Details.png 589w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/11\/Ticket-Details-285x300.png 285w\" sizes=\"(max-width: 589px) 100vw, 589px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8fa4529 e-con-full e-flex e-con e-child\" data-id=\"8fa4529\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e612111 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e612111\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Einfache Ticketerfassung und -weiterleitung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4718925 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4718925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Der <a href=\"https:\/\/onedesk.com\/de\/features-index\/e-mail-verwaltung\/\">E-Mail-zu-Ticket-<\/a> Verlauf ist f\u00fcr Ihre Kunden und Agenten einfach. Kunden senden eine E-Mail an Ihren Support-Posteingang, wodurch ein Ticket in OneDesk erstellt wird. Alle notwendigen Informationen werden erfasst und in das Ticket \u00fcbersetzt \u2013 Betreffzeile, Nachricht, Anh\u00e4nge sowie der Name und die E-Mail-Adresse des Kunden. Agenten k\u00f6nnen dann direkt von OneDesk aus antworten, w\u00e4hrend Ihre Kunden Aktualisierungen in ihren Posteingang erhalten.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-485e95c e-flex e-con-boxed e-con e-parent\" data-id=\"485e95c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8fc4050 e-con-full e-flex e-con e-child\" data-id=\"8fc4050\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ead5f85 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"ead5f85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zentralisierte E-Mail-Tickets<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1c3056 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d1c3056\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit OneDesk k\u00f6nnen Sie verschiedene Ticket-Typen erstellen, die vollst\u00e4ndig anpassbar sind und jeweils eine eigene E-Mail-Adresse f\u00fcr die Erstellung haben. Auf diese Weise k\u00f6nnen Sie zwischen der Art der Ticketanfragen unterscheiden und diese so organisieren, dass sie Ihren organisatorischen Anforderungen entsprechen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54c5a2d e-con-full e-flex e-con e-child\" data-id=\"54c5a2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59e811b elementor-widget elementor-widget-image\" data-id=\"59e811b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"995\" height=\"389\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp\" class=\"attachment-large size-large wp-image-236806\" alt=\"Ansicht des freigegebenen Posteingangs f\u00fcr professionelle Dienste\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp 995w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-300x117.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-768x300.webp 768w\" sizes=\"(max-width: 995px) 100vw, 995px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5baeb8a e-flex e-con-boxed e-con e-parent\" data-id=\"5baeb8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5d8d0eb e-con-full e-flex e-con e-child\" data-id=\"5d8d0eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-084a3a1 elementor-widget elementor-widget-image\" data-id=\"084a3a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"805\" height=\"368\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign.webp\" class=\"attachment-large size-large wp-image-236131\" alt=\"Tickets automatisch weiterleiten\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign.webp 805w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-300x137.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Automation-Round-Robin-Assign-768x351.webp 768w\" sizes=\"(max-width: 805px) 100vw, 805px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-455d202 e-con-full e-flex e-con e-child\" data-id=\"455d202\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cd7400 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4cd7400\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flexibles automatisches Routing und Triaging<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-862fb31 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"862fb31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wenn ein Ticket erstellt wird, k\u00f6nnen <a href=\"https:\/\/onedesk.com\/de\/help-desk-automatisierungs-ideen\/\">Automatisierungen<\/a> angewendet werden, um Ihren Workflow-Anforderungen gerecht zu werden. Sie k\u00f6nnen es beispielsweise so einrichten, dass eine Anfrage, die von einer bestimmten Organisation kommt, automatisch per Round-Robin einem Mitglied Ihres Support-Teams zugewiesen wird.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d519b2 e-flex e-con-boxed e-con e-parent\" data-id=\"5d519b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ea8f8a6 e-con-full e-flex e-con e-child\" data-id=\"ea8f8a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31741f0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"31741f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">M\u00fchelos zusammenarbeiten  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b19d86d elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b19d86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit OneDesk verlieren Sie nie den Kontext. Gespr\u00e4che werden direkt neben den Ticketdetails angeh\u00e4ngt. Erw\u00e4hnen Sie Ihr Team bei Bedarf einfach @erw\u00e4hnen, um es mit einem Kunden in Kontakt zu bringen. Oder besprechen Sie L\u00f6sungen privat, indem Sie direkt im selben Ticket <a href=\"https:\/\/onedesk.com\/de\/videos\/onedesk-erste-schritte-kommunikation-mit-benutzerteams\/\">interne Nachrichten<\/a> erstellen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e08ea2c e-con-full e-flex e-con e-child\" data-id=\"e08ea2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e31f49 elementor-widget elementor-widget-image\" data-id=\"1e31f49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"675\" height=\"337\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/issueChat2.webp\" class=\"attachment-large size-large wp-image-168923\" alt=\"Gruppenarbeit\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/issueChat2.webp 675w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/issueChat2-300x150.webp 300w\" sizes=\"(max-width: 675px) 100vw, 675px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71106e2 e-flex e-con-boxed e-con e-parent\" data-id=\"71106e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ecc4532 e-con-full e-flex e-con e-child\" data-id=\"ecc4532\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-090e8f2 elementor-widget elementor-widget-image\" data-id=\"090e8f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"544\" height=\"241\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss.png\" class=\"attachment-large size-large wp-image-74241\" alt=\"Ticketandtaskicon\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss.png 544w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-300x133.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-255x113.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-181x80.png 181w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-90x40.png 90w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-480x213.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-500x222.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/thsiss-360x159.png 360w\" sizes=\"(max-width: 544px) 100vw, 544px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-243c7d8 e-con-full e-flex e-con e-child\" data-id=\"243c7d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63e90a9 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"63e90a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Untertickets oder Aufgaben<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f91d337 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"f91d337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sie k\u00f6nnen <a href=\"https:\/\/onedesk.com\/de\/verstaendnis-unteraufgaben\/\">Unteraufgaben<\/a> oder Untertickets erstellen. Auf diese Weise k\u00f6nnen Sie die Schritte skizzieren, die zur Erzielung einer L\u00f6sung erforderlich sind. Sie k\u00f6nnen Aufgaben anderen Abteilungen\/Teams zuweisen und mit ihnen zusammenarbeiten, um Kundenprobleme zu l\u00f6sen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef45f2e e-flex e-con-boxed e-con e-parent\" data-id=\"ef45f2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bfe3355 e-con-full e-flex e-con e-child\" data-id=\"bfe3355\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba2341d elementor-widget elementor-widget-heading\" data-id=\"ba2341d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Warum OneDesk?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4cddd8 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c4cddd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk ist eine hoch skalierbare L\u00f6sung, <a href=\"https:\/\/onedesk.com\/de\/features-index\/\">die Helpdesk und Projektmanagement<\/a> in einer Anwendung vereint. Mit OneDesk k\u00f6nnen Sie Projekte einfach verwalten, ohne mehrere Anwendungen kaufen, lernen, integrieren und zwischen ihnen wechseln zu m\u00fcssen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed8a992 e-con-full e-flex e-con e-child\" data-id=\"ed8a992\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8a31de elementor-widget elementor-widget-image\" data-id=\"d8a31de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"537\" height=\"300\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Untitled-1-537x300-1.png\" class=\"attachment-large size-large wp-image-130068\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Untitled-1-537x300-1.png 537w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/Untitled-1-537x300-1-300x168.png 300w\" sizes=\"(max-width: 537px) 100vw, 537px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-840d4b8 e-flex e-con-boxed e-con e-parent\" data-id=\"840d4b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-787fbe7 e-con-full e-flex e-con e-child\" data-id=\"787fbe7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8fe2e0 elementor-widget elementor-widget-heading\" data-id=\"f8fe2e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e4ufig gestellte Fragen zum Thema \u201eE-Mail an Ticket\u201c<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12d5092 elementor-widget__width-initial elementor-widget-mobile__width-initial uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"12d5092\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-197' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-76fb8d3\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-76fb8d3 uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-69d2edaaca03f\">Was ist ein E-Mail-Ticketsystem?  <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Ein E-Mail-Ticketsystem wandelt E-Mails in Tickets um. Tickets erleichtern die Nachverfolgung und Bearbeitung von E-Mails. Mit E-Mail-Ticketsystemen wie OneDesk k\u00f6nnen Sie Tickets zuweisen, den Status verfolgen und Prozesse automatisieren.    <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a95e1d4 e-flex e-con-boxed e-con e-parent\" data-id=\"a95e1d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-66cd2e3 e-con-full e-flex e-con e-child\" data-id=\"66cd2e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c80516 elementor-widget elementor-widget-heading\" data-id=\"7c80516\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kostenlos starten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d0399 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d3d0399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Testen Sie OneDesk selbst mit unserer v\u00f6llig kostenlosen 14-t\u00e4gigen Testversion.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0ecac1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a0ecac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kostenlos starten<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8aa6fb e-con-full e-flex e-con e-child\" data-id=\"a8aa6fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dc132e elementor-widget elementor-widget-image\" data-id=\"7dc132e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255543\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba0cdad e-flex e-con-boxed e-con e-parent\" data-id=\"ba0cdad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-153737a e-con-full e-flex e-con e-child\" data-id=\"153737a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69c8f58 elementor-widget elementor-widget-heading\" data-id=\"69c8f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mehr zum E-Mail-Ticketing im OneDesk-Blog<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a0e42a elementor-widget elementor-widget-uael-posts\" data-id=\"2a0e42a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1,&quot;card_show_filters&quot;:&quot;no&quot;}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"masonry\" data-layout=\"masonry\" data-page=\"63970\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" >\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1 uael-post-masonry\">\n\t\t\t\n<div class=\"uael-post-wrapper   4.-industrieanwendungen \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/de\/help-desk-automatisierungs-ideen\/\" target=\"_self\">\n\t\t\t\tTop-Ideen f\u00fcr die Helpdesk-Automatisierung\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tWas ist Helpdesk-Automatisierung? Automatisierungen sind Regeln, die Sie in Ihrem Helpdesk-System einrichten k\u00f6nnen und die Aktionen im Namen Ihres Teams ausf\u00fchren. Helpdesk-Automatisierungen sind ein notwendiges ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/de\/help-desk-automatisierungs-ideen\/\" target=\"_self\" aria-labelledby=\"uael-post-248088\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-248088>Weiterlesen \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-industrieanwendungen 6.-helpdesk-lab \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/de\/wie-ein-audiovisuelles-unternehmen-verwendet-e-mail-um-tickets-auf-onedesk-zu-erstellen\/\" target=\"_self\">\n\t\t\t\tWie eine audiovisuelle Firma E-Mails verwendet, um Tickets in OneDesk zu erstellen\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tWartung ist ein Konzept, das nahezu jeder Branche und jedem Unternehmen gemeinsam ist. W\u00e4hrend die regelm\u00e4\u00dfige Wartung vom Unternehmen selbst gesteuert werden kann, verlassen sich ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/de\/wie-ein-audiovisuelles-unternehmen-verwendet-e-mail-um-tickets-auf-onedesk-zu-erstellen\/\" target=\"_self\" aria-labelledby=\"uael-post-76497\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-76497>Weiterlesen \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>OneDesk f\u00fcr E-Mail an Ticket Erstellen Sie automatisch Tickets aus E-Mails und verbessern Sie Ihren Helpdesk-Ablauf. Kostenlos anmelden Alle Funktionen anzeigen Erfassen Sie Ihre Tickets per E-Mail Erstellen Sie in OneDesk automatisch Tickets aus einem oder mehreren Support-Postf\u00e4chern. Verbinden Sie Ihr E-Mail-Postfach direkt \u00fcber die Integration. OneDesk beginnt dann automatisch mit der Erstellung von Tickets, [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":63966,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-63970","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>E-Mail an Ticket | Anwendungsf\u00e4lle | OneDesk \u2013 Helpdesk-L\u00f6sung<\/title>\n<meta name=\"description\" content=\"OneDesk ist eine E-Mail-to-Ticket-Softwarel\u00f6sung f\u00fcr das Helpdesk- und Projektmanagement. 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