{"id":64001,"date":"2021-03-10T19:03:51","date_gmt":"2021-03-10T19:03:51","guid":{"rendered":"https:\/\/onedesk.com\/interne-helpdesk-loesung\/"},"modified":"2023-09-27T17:29:59","modified_gmt":"2023-09-27T17:29:59","slug":"interne-helpdesk-loesung","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/helpdesk-software-2\/interne-helpdesk-loesung\/","title":{"rendered":"Interne Helpdesk-Software"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"64001\" class=\"elementor elementor-64001 elementor-47543\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e48c2cc e-flex e-con-boxed e-con e-parent\" data-id=\"e48c2cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-df7497e e-con-full e-flex e-con e-child\" data-id=\"df7497e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13389ef elementor-widget elementor-widget-heading\" data-id=\"13389ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Leistungsstarke interne Helpdesk-Softwarel\u00f6sung<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9778898 elementor-widget elementor-widget-text-editor\" data-id=\"9778898\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verwalten Sie effektiv alle Endbenutzeranfragen. OneDesk ist eine umfassende interne Helpdesk-Software.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2748bd elementor-align-left elementor-widget elementor-widget-global elementor-global-255587 elementor-widget-button\" data-id=\"a2748bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"\/signupfree\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get started free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d9cb54 e-con-full e-flex e-con e-child\" data-id=\"9d9cb54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8237a64 elementor-widget elementor-widget-image\" data-id=\"8237a64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"725\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-1024x725.webp\" class=\"attachment-large size-large wp-image-255900\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-1024x725.webp 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-300x212.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-768x544.webp 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-1536x1088.webp 1536w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-2048x1450.webp 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15699b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15699b3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8e23fae\" data-id=\"8e23fae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fda5787 elementor-widget elementor-widget-heading\" data-id=\"fda5787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zentralisierte interne Helpdesk-Softwarel\u00f6sung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e48339 elementor-widget elementor-widget-text-editor\" data-id=\"8e48339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verwalten, verfolgen und l\u00f6sen Sie Probleme mit einer zentralen internen Helpdesk-Software.<\/p>\n<p>OneDesk verf\u00fcgt \u00fcber Konversationen, die mit Tickets verkn\u00fcpft sind. Sie k\u00f6nnen \u00fcber dasselbe Ticket separate Gespr\u00e4che mit Ihrem Team und Endbenutzern f\u00fchren.  <\/p>\n<p>Mit robusten benutzerdefinierten Ansichten k\u00f6nnen Sie Ihre Tickets ganz einfach sortieren, zuweisen und priorisieren. Erfahren Sie auf einen Blick, wie sich die Tickets entwickeln. Arbeiten Sie in einer Board-, Listen- oder Baumansicht. Filtern, gruppieren und sortieren Sie Tickets nach Bedarf.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5746dfb\" data-id=\"5746dfb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a759e5d elementor-widget elementor-widget-image\" data-id=\"a759e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"995\" height=\"389\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp\" class=\"attachment-large size-large wp-image-236806\" alt=\"Ansicht des freigegebenen Posteingangs f\u00fcr professionelle Dienste\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View.webp 995w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-300x117.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/07\/Shared-Inbox-View-768x300.webp 768w\" sizes=\"(max-width: 995px) 100vw, 995px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab34234 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab34234\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94d5acb\" data-id=\"94d5acb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08c247b elementor-widget elementor-widget-heading\" data-id=\"08c247b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Internes Helpdesk-Ticketingsystem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fcbfc93 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fcbfc93\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e0f486a\" data-id=\"e0f486a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8049afa elementor-widget elementor-widget-heading\" data-id=\"8049afa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Konsolidieren Sie Tickets aus mehreren Kan\u00e4len<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8a2f7 elementor-widget elementor-widget-text-editor\" data-id=\"5a8a2f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mitarbeiter k\u00f6nnen Tickets auf verschiedene Weise an das interne Helpdesk-System senden. <\/p>\n<ul>\n<li>Integrieren Sie Ihren Support-Posteingang, um Tickets aus eingehenden E-Mails zu erstellen. Anfragen werden automatisch in Tickets umgewandelt, und alle Informationen werden auf dem Ticket erfasst \u2013 Anh\u00e4nge, Nachricht, Betreffzeile und Mitarbeiterinformationen. <\/li>\n<li>Verwenden Sie anpassbare Formulare, um Tickets zu erhalten. Erhalten Sie die Informationen, die Sie ben\u00f6tigen, mit benutzerdefinierten und erforderlichen Feldern.  <\/li>\n<li>Integrieren Sie Apps von Drittanbietern wie <a href=\"https:\/\/onedesk.com\/slack-integration-helpdesk\/\">Slack<\/a> , um Tickets zu erstellen.<\/li>\n<li>Importieren Sie vorhandene Tickets aus anderen Systemen oder CSV-Dateien.  <\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-65b7855\" data-id=\"65b7855\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6a67fd elementor-widget elementor-widget-image\" data-id=\"b6a67fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"624\" height=\"713\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp\" class=\"attachment-large size-large wp-image-232069\" alt=\"Kunden-Webformular\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm.webp 624w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/RequestForm-263x300.webp 263w\" sizes=\"(max-width: 624px) 100vw, 624px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c058717 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c058717\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8496bdc\" data-id=\"8496bdc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-636c337 elementor-widget elementor-widget-heading\" data-id=\"636c337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Internes Support-Ticketsystem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a8e1d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4a8e1d4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-280cceb\" data-id=\"280cceb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ded267f elementor-widget elementor-widget-image\" data-id=\"ded267f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"850\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp\" class=\"attachment-large size-large wp-image-169465\" alt=\"automatische Antworten des Helpdesks\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies.webp 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-300x255.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/AutoReplies-768x653.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-340bc60\" data-id=\"340bc60\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c62a6a elementor-widget elementor-widget-heading\" data-id=\"1c62a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Eliminieren Sie Wiederholungen mit Support-Automatisierungen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf4e5d4 elementor-widget elementor-widget-text-editor\" data-id=\"cf4e5d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>  Das interne Support-Ticket-System von OneDesk bietet eine schnelle Antwort und ein Best\u00e4tigungsticket mit automatisierten Antworten  <\/p>\n<p>Sie k\u00f6nnen Workflow-Automatisierungen \u00e4ndern, um viele vielseitige Aufgaben auszuf\u00fchren. Automatisierungen sind \u00e4u\u00dferst flexibel und erm\u00f6glichen Ihnen eine Menge Zeit zu sparen.<\/p>\n<p>Automatisches Weiterleiten, Zuweisen, Priorisieren \u2013 und vieles mehr. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7afdec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7afdec\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e45827f\" data-id=\"e45827f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d08029a elementor-widget elementor-widget-heading\" data-id=\"d08029a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Interne Self-Service-L\u00f6sung<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b143f81 elementor-widget elementor-widget-text-editor\" data-id=\"b143f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Bei Problemen, die ein menschliches Eingreifen erfordern, k\u00f6nnen Sie den Kunden an die Knowledgebase-Anwendung weiterleiten. Innerhalb der Wissensdatenbank k\u00f6nnen Sie eine Vielzahl von Artikeln f\u00fcr Produkte, Verfahren, Dienstleistungen und mehr erstellen. Sie k\u00f6nnen auch die Anwendung des Self-Service-Portals nutzen. Endbenutzer k\u00f6nnen sich beim Portal anmelden, um \u00fcber Ticketfortschritt und -status auf dem Laufenden zu bleiben. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-acd0962\" data-id=\"acd0962\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15db491 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"15db491\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"471\" height=\"582\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp\" class=\"attachment-large size-large wp-image-232757\" alt=\"Wissensdatenbank f\u00fcr IT-Services\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase.webp 471w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/IT_Knowledgebase-243x300.webp 243w\" sizes=\"(max-width: 471px) 100vw, 471px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-8214679 e-flex e-con-boxed e-con e-parent\" data-id=\"8214679\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6456271 e-con-full e-flex e-con e-child\" data-id=\"6456271\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74519cc elementor-widget elementor-widget-image\" data-id=\"74519cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"690\" height=\"609\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-SavedReply.webp\" class=\"attachment-large size-large wp-image-256053\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-SavedReply.webp 690w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/IT-SavedReply-300x265.webp 300w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cc4a39 e-con-full e-flex e-con e-child\" data-id=\"2cc4a39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae2224a elementor-widget elementor-widget-heading\" data-id=\"ae2224a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Sparen Sie Zeit mit vorgefertigten Antworten<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fa6878 elementor-widget elementor-widget-text-editor\" data-id=\"8fa6878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ich habe Verbindungsprobleme! Wie setze ich mein Passwort zur\u00fcck?<\/p>\n<p>Klingt bekannt? Verschwenden Sie nicht jedes Mal Zeit damit, Antworten einzutippen. Beantworten Sie h\u00e4ufig gestellte Fragen stattdessen mit nur einem Klick mithilfe vorgefertigter Antworten. Vorgefertigte Antworten k\u00f6nnen dynamische Eigenschaften haben, um Kontextinformationen automatisch einzubetten.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ab5a4ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ab5a4ae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9eab86\" data-id=\"b9eab86\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c524c5f elementor-widget elementor-widget-heading\" data-id=\"c524c5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Interne IT-Service-Desk-Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f6eca4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f6eca4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c0b4259\" data-id=\"c0b4259\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5065ca6 elementor-widget elementor-widget-text-editor\" data-id=\"5065ca6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>IT-Teams k\u00f6nnen externe oder interne Kunden bedienen. Die interne IT-Helpdesk-Software von OneDesk bietet mehr Transparenz und Kontrolle \u00fcber IT-bezogene Probleme. Reduzieren Sie Betriebsunterbrechungen, indem Sie alle Tickets und Aufgaben verfolgen und verwalten.<\/p>\n<p>Weisen Sie geeignete Teams zu, um mehrstufige technische Probleme zu l\u00f6sen und qualitativ hochwertigen Service zu bieten.<\/p>\n<p>Mit OneDesk kann das IT-Team Standardansichten verwenden oder benutzerdefinierte Ansichten der Tickets erstellen. Mit dieser Funktion kann das Team Tickets filtern und gruppieren und so die Nachverfolgung und Organisation vereinfachen. Sehen Sie sich alle Ihnen zugewiesenen Tickets oder Gruppentickets nach Priorit\u00e4tsstufe an, um nur einige Beispiele zu nennen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4279599\" data-id=\"4279599\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af6887e elementor-widget elementor-widget-image\" data-id=\"af6887e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"853\" height=\"954\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views.png\" class=\"attachment-large size-large wp-image-101166\" alt=\"Arbeitsansichten\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views.png 853w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-268x300.png 268w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-768x859.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-805x900.png 805w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-255x285.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-72x80.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-36x40.png 36w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-480x537.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-500x559.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-750x839.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/05\/views-360x403.png 360w\" sizes=\"(max-width: 853px) 100vw, 853px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2c9824 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2c9824\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bb1a3d9\" data-id=\"bb1a3d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b807282 elementor-widget elementor-widget-image\" data-id=\"b807282\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"568\" height=\"766\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp\" class=\"attachment-large size-large wp-image-233127\" alt=\"Flexibles Ticketsystem\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types.webp 568w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/05\/Ticket-Types-222x300.webp 222w\" sizes=\"(max-width: 568px) 100vw, 568px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c610dda\" data-id=\"c610dda\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-350f54c elementor-widget elementor-widget-heading\" data-id=\"350f54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Eine hochflexible interne IT-L\u00f6sung<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7c7cb9 elementor-widget elementor-widget-text-editor\" data-id=\"c7c7cb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Haben Sie f\u00fcr jeden Problemtyp eigene Arbeitsabl\u00e4ufe? Erstellen Sie mehrere Tickettypen mit konfigurierbaren Namen, Symbolen und Lebenszyklusstatus. <\/p>\n<\/p>\n<p>Stellen Sie weitere Informationen bereit, indem Sie Ihren Tickets benutzerdefinierte Felder hinzuf\u00fcgen. Es gibt verschiedene Arten von benutzerdefinierten Feldern: Text, Nummer, Datum, Kosten und Auswahl. Sie k\u00f6nnen das Feld benennen und es je nach Ihren Anforderungen verschiedenen Ticketarten oder Projekten hinzuf\u00fcgen.<\/p>\n<\/p>\n<p>Eskalieren Sie ein Ticket zu einer Aufgabe, um Ihre Arbeit zu planen und zu terminieren. OneDesk bietet erweiterte Planungsfunktionen wie Aufgabenbewertung, Abh\u00e4ngigkeiten und verkn\u00fcpfte Beziehungen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-53106bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"53106bf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e61bc02\" data-id=\"e61bc02\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0c0f1b3 elementor-widget elementor-widget-heading\" data-id=\"0c0f1b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Verfolgen Sie Zeit und Arbeitsbelastung<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbf0095 elementor-widget elementor-widget-text-editor\" data-id=\"bbf0095\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verwalten Sie Ihre IT-Projekte und Rollouts direkt von Ihrem Helpdesk aus. Unterteilen Sie Projekte in Aufgaben und Teilaufgaben. Planen und \u00fcberwachen Sie visuell mithilfe von Gantt-, Kanban-, Kalender- und Listenansichten. Konfigurieren Sie Ihren Workflow mit Aufgabenabh\u00e4ngigkeiten und Automatisierungen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3f7d8c1\" data-id=\"3f7d8c1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b99482 elementor-widget elementor-widget-image\" data-id=\"3b99482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1005\" height=\"450\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp\" class=\"attachment-large size-large wp-image-168890\" alt=\"Timer-App\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet.webp 1005w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-300x134.webp 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/04\/timesheet-768x344.webp 768w\" sizes=\"(max-width: 1005px) 100vw, 1005px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c1d33cc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c1d33cc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94589fc\" data-id=\"94589fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a82557 elementor-widget elementor-widget-heading\" data-id=\"7a82557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">H\u00e4ufig gestellte Fragen zu interner Helpdesk-Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a6b2d9 uael-faq-box-layout-yes align-at-left elementor-widget elementor-widget-uael-faq\" data-id=\"0a6b2d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uael-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div id='uael-faq-wrapper-109' class=\"uael-faq-wrapper\">\n\t\t\t\t<div class=\"uael-faq-container uael-faq-layout-accordion\" data-layout=\"accordion\" >\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-979408a\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-979408a uael-question-span\" tabindex=\"0\" id=\"uael-faq-1-6a6a93aec20eb\">Was ist ein interner Helpdesk? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Viele Unternehmen erhalten m\u00f6glicherweise Anfragen von anderen Abteilungen oder Teams innerhalb ihrer Organisation. Eine interne Helpdesk-Software erm\u00f6glicht es einem Team, Probleme und Anfragen innerhalb des Unternehmens zu empfangen, zu verfolgen und zu l\u00f6sen. Beispielsweise arbeiten IT-Dienstleister h\u00e4ufig innerhalb einer Organisation, um Software zu installieren oder technische Probleme zu l\u00f6sen. Ein interner Helpdesk bietet Tools, um Anfragen mit weniger Aufwand zu zentralisieren und zu verwalten. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-e01b32f\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-e01b32f uael-question-span\" tabindex=\"0\" id=\"uael-faq-2-6a6a93aec22f7\">Was ist der Unterschied zwischen externem und internem Helpdesk? <\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Ein nach innen gerichtetes Team ist eines, das anderen Teams oder Abteilungen innerhalb ihrer Organisation dient. Ein nach au\u00dfen gerichtetes Team hingegen befasst sich mit Kunden oder Kunden von au\u00dferhalb ihrer Organisation. Eine konfigurierbare Software wie OneDesk kann den Anforderungen sowohl externer als auch interner Teams gerecht werden. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"uael-accordion-4b4ebc7\" class=\"uael-faq-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t\t<div class= \"uael-accordion-title\" aria-expanded=\"false\" role=\"tab\">\n\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon uael-accordion-icon-left\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-closed\"><i class=\"fas fa-angle-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"uael-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"uael-question-4b4ebc7 uael-question-span\" tabindex=\"0\" id=\"uael-faq-3-6a6a93aec2464\">Was sind die Vorteile einer internen Helpdesk-Software?<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"uael-accordion-content\" role=\"tabpanel\">\n\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\t<span><p>Wenn Sie mehrere Anfragen erhalten, wird es schwierig, diese nachzuverfolgen, zu priorisieren und zu organisieren. Dieses Problem wird noch verst\u00e4rkt, wenn Sie diese Anfragen von mehreren verschiedenen Kan\u00e4len erhalten. Eine interne Helpdesk-Software kann helfen, Anfragen zu konsolidieren. Beispielsweise zentralisiert die Software Anfragen von mehreren Kan\u00e4len an einem Ort. Es bietet auch robuste Tools zum Organisieren und Priorisieren von Anfragen. Eine gute interne Helpdesk-Software wie OneDesk bietet sogar Workflow-Automatisierungen, um sich wiederholende Arbeiten wie das Triagieren von Tickets zu reduzieren. <\/p><\/span>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c0f3424 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c0f3424\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bb6824c\" data-id=\"bb6824c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea0aa81 elementor-widget elementor-widget-heading\" data-id=\"ea0aa81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sind Sie bereit, Ihre internen Abl\u00e4ufe zu verwalten? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d16a15 elementor-widget elementor-widget-text-editor\" data-id=\"0d16a15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Probieren Sie OneDesk selbst aus! Melden Sie sich unten f\u00fcr eine kostenlose 14-t\u00e4gige Testversion an. Keine Kreditkarte ben\u00f6tigt. Oder <a href=\"https:\/\/onedesk.com\/de\/demo\/buch-demo\/\">buchen Sie eine Demo<\/a> , um OneDesk in Aktion zu sehen.&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-546dc4e elementor-align-center elementor-widget elementor-widget-global elementor-global-239885 elementor-global-131872 elementor-widget-button\" data-id=\"546dc4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b56f34\" data-id=\"3b56f34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bcb79a elementor-widget elementor-widget-image\" data-id=\"4bcb79a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"398\" height=\"215\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png\" class=\"attachment-large size-large wp-image-255543\" alt=\"\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket.png 398w, https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/OD-Rocket-300x162.png 300w\" sizes=\"(max-width: 398px) 100vw, 398px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0317437 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0317437\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-669a6a5\" data-id=\"669a6a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e18243b elementor-widget elementor-widget-heading\" data-id=\"e18243b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Erfahren Sie mehr \u00fcber das interne Ticketing im OneDesk-Blog:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1cdad4d uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"1cdad4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;card_slides_to_show&quot;:3,&quot;card_slides_to_show_tablet&quot;:2,&quot;card_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.card\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"64001\" data-skin=\"card\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:3,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:true,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-next\\&quot; aria-label=\\&quot;Next\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-right\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;responsive&quot;:[{&quot;breakpoint&quot;:1024,&quot;settings&quot;:{&quot;slidesToShow&quot;:2,&quot;slidesToScroll&quot;:1}},{&quot;breakpoint&quot;:767,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\" data-equal-height=\"\" data-post-count=\"3\">\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-3 uael-post__columns-tablet-2 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   1.-verwendung-von-onedesk 2.-best-practice \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/de\/setup-intern-vs-extern-onedesk\/\" target=\"_self\">\n\t\t\t\tEinrichten von OneDesk f\u00fcr die Betreuung interner Endbenutzer oder externer Kunden\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/de\/setup-intern-vs-extern-onedesk\/\" target=\"_self\" aria-labelledby=\"uael-post-167483\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-167483>Weiterlesen \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-industrieanwendungen 6.-helpdesk-lab \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/de\/wie-ein-software-unternehmen-onedesk-verwendet-um-interne-operationen-kundenanfragen-zu-verwalten\/\" target=\"_self\">\n\t\t\t\tWie ein Softwareunternehmen OneDesk verwendet, um interne Vorg\u00e4nge und Kundenanforderungen zu verwalten\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tUnternehmen, die auf die Entwicklung, Bereitstellung und Wartung von Softwareprodukten spezialisiert sind, erleben derzeit einen lobenswerten Marktboom. ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/de\/wie-ein-software-unternehmen-onedesk-verwendet-um-interne-operationen-kundenanfragen-zu-verwalten\/\" target=\"_self\" aria-labelledby=\"uael-post-75854\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-75854>Weiterlesen \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   4.-industrieanwendungen 6.-helpdesk-lab 7.-projektmanagementlabor \">\n\t<div class=\"uael-post__bg-wrap\">\n\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-post__noimage\">\n\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap\">\n\n\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/onedesk.com\/de\/wie-ein-verlag-onedesk-verwendet-um-seine-internen-teams-zu-organisieren\/\" target=\"_self\">\n\t\t\t\tWie ein Verlag OneDesk verwendet, um seine internen Teams zu organisieren\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t<div class=\"uael-post__separator\"><\/div>\n\t\t<div class=\"uael-post__excerpt\">\n\t\t\tInformationen treiben die moderne Welt an, und Medienunternehmen stehen im Mittelpunkt. Diese Unternehmen sind daf\u00fcr verantwortlich, Inhalte ...\t\t<\/div>\n\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/onedesk.com\/de\/wie-ein-verlag-onedesk-verwendet-um-seine-internen-teams-zu-organisieren\/\" target=\"_self\" aria-labelledby=\"uael-post-75837\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-75837>Weiterlesen \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Leistungsstarke interne Helpdesk-Softwarel\u00f6sung Verwalten Sie effektiv alle Endbenutzeranfragen. OneDesk ist eine umfassende interne Helpdesk-Software. Get started free Zentralisierte interne Helpdesk-Softwarel\u00f6sung Verwalten, verfolgen und l\u00f6sen Sie Probleme mit einer zentralen internen Helpdesk-Software. OneDesk verf\u00fcgt \u00fcber Konversationen, die mit Tickets verkn\u00fcpft sind. Sie k\u00f6nnen \u00fcber dasselbe Ticket separate Gespr\u00e4che mit Ihrem Team und Endbenutzern f\u00fchren. Mit robusten [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":64573,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-64001","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Interne Helpdesk-Softwarel\u00f6sung | Probieren Sie OneDesk kostenlos aus<\/title>\n<meta name=\"description\" content=\"OneDesk verf\u00fcgt \u00fcber eine interne Helpdesk-Softwarel\u00f6sung, die an Ihre Bed\u00fcrfnisse angepasst werden kann. 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Verfolgen und verwalten Sie Support-Tickets effizienter.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/onedesk.com\/de\/helpdesk-software-2\/interne-helpdesk-loesung\/\" \/>\n<meta property=\"og:site_name\" content=\"OneDesk\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/OneDeskApp\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-27T17:29:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/onedesk.com\/wp-content\/uploads\/2023\/08\/helpdesk-working-1024x725.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@OneDeskApp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Interne Helpdesk-Softwarel\u00f6sung | Probieren Sie OneDesk kostenlos aus","description":"OneDesk verf\u00fcgt \u00fcber eine interne Helpdesk-Softwarel\u00f6sung, die an Ihre Bed\u00fcrfnisse angepasst werden kann. 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