{"id":64013,"date":"2021-03-10T19:04:01","date_gmt":"2021-03-10T19:04:01","guid":{"rendered":"https:\/\/onedesk.com\/kunden-e-mail-management-software\/"},"modified":"2023-09-27T17:27:17","modified_gmt":"2023-09-27T17:27:17","slug":"kunden-e-mail-management-software","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/helpdesk-software-2\/kunden-e-mail-management-software\/","title":{"rendered":"Kunden-E-Mail-Verwaltungssoftware"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"64013\" class=\"elementor elementor-64013 elementor-47526\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2baaf92c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2baaf92c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2cd4b242\" data-id=\"2cd4b242\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f8b6166 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f8b6166\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cbad06c\" data-id=\"cbad06c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3ca93a3 elementor-widget elementor-widget-heading\" data-id=\"3ca93a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kunden-E-Mail-Verwaltungssoftware<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25b13fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"25b13fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a28c8e\" data-id=\"7a28c8e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a5778a elementor-widget elementor-widget-heading\" data-id=\"4a5778a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Was ist eine Kunden-E-Mail-Management-Software?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b8bd93 elementor-widget elementor-widget-text-editor\" data-id=\"6b8bd93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit einer E-Mail-Verwaltungssoftware k\u00f6nnen Sie E-Mails besser verwalten, verfolgen und beantworten. Wenn Sie viele Kunden-E-Mails erhalten oder mehrere Posteing\u00e4nge verwalten, kann es \u00fcberw\u00e4ltigend sein, den \u00dcberblick zu behalten und Kundenantworten zu organisieren. Dar\u00fcber hinaus sind freigegebene Posteing\u00e4nge nicht kollaborationsfreundlich. Teams profitieren davon, auf dem Laufenden zu bleiben und bei Kundenanfragen zusammenzuarbeiten. Eine Kunden-E-Mail-Verwaltungssoftware soll den Supportprozess optimieren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f65afd4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f65afd4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dab672\" data-id=\"1dab672\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a7d670 elementor-widget elementor-widget-heading\" data-id=\"3a7d670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Funktionen, auf die Sie bei E-Mail-Verwaltungssoftware achten sollten<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9cb6c8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9cb6c8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-4e0b587\" data-id=\"4e0b587\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a062b22 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a062b22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope-open\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tE-Mail an Ticket\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tErstellen Sie automatisch Tickets aus E-Mails und erfassen Sie alle erforderlichen Informationen.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-9154c87\" data-id=\"9154c87\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f719247 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"f719247\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exchange-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tZentralisierte Anfragen\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSammeln Sie Anfragen von mehreren Kan\u00e4len an einem Ort.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-6e60b8a\" data-id=\"6e60b8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6053ae3 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6053ae3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-robot\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAutomatisierungstools\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tReduzieren Sie sich wiederholende Aufgaben durch Workflow-Automatisierung.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-2cc7085\" data-id=\"2cc7085\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a20f5b elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7a20f5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-comments\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tGruppenarbeit\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tArbeiten Sie in Echtzeit mit Ihrem Team zusammen und kommunizieren Sie.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-e70c95a\" data-id=\"e70c95a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e5b6428 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"e5b6428\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tasks\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tBenutzerdefiniertes Dashboard\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tZeigen Sie die gew\u00fcnschten Informationen auf die von Ihnen gew\u00fcnschte Weise an.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-127d954 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"127d954\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6eac30e\" data-id=\"6eac30e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7af7b9b elementor-widget elementor-widget-heading\" data-id=\"7af7b9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mit OneDesk ist die E-Mail-Verwaltung von Kunden einfacher<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cb3845 elementor-widget elementor-widget-text-editor\" data-id=\"2cb3845\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk vereint Helpdesk und Projektmanagement in einer Anwendung.<\/p>\n<p><a href=\"https:\/\/onedesk.com\/de\/features-index\/\">&gt;Sehen Sie sich eine vollst\u00e4ndige Liste der Funktionen von OneDesk an<\/a><\/p>\n<p>Verfolgen Sie Kundeninteraktionen mit der leistungsstarken Kunden-E-Mail-Verwaltungssoftware von OneDesk. Leiten Sie alle externen E-Mails automatisch an Ihren OneDesk weiter und machen Sie die Verwaltung mehrerer Kommunikationskan\u00e4le \u00fcberfl\u00fcssig. Es ist nicht notwendig, Kundendaten manuell einzugeben. OneDesk wandelt Kunden-E-Mail-Anfragen automatisch in Tickets um und reduziert so die sich wiederholende Arbeit f\u00fcr Supportmitarbeiter. Bleiben Sie auf jedem Schritt informiert und auf dem Laufenden. Beantworten Sie mit der integrierten Chat-Funktion von OneDesk Kundenfragen und arbeiten Sie gleichzeitig mit Ihren Teammitgliedern zusammen. Wenn sie Ihre Chat-Nachricht nicht sehen, wird sie ihnen nach einer Minute automatisch per E-Mail zugesandt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c03a98b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c03a98b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-650419f\" data-id=\"650419f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-954ee20 elementor-widget elementor-widget-heading\" data-id=\"954ee20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">E-Mail-Helpdesk-Software<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fabba3c elementor-widget elementor-widget-text-editor\" data-id=\"fabba3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit OneDesk ist die E-Mail-Integration mit Helpdesk einfach. Erstellen Sie <a href=\"https:\/\/onedesk.com\/de\/features-index\/e-mail-verwaltung\/\">Tickets aus Kunden-E-Mails,<\/a> um diese nach Priorit\u00e4t zu verfolgen, zu verwalten und zu beantworten. L\u00f6sen Sie Tickets durch Teamzusammenarbeit, indem Sie interne Notizen in der E-Mail-Helpdesk-Software ver\u00f6ffentlichen. Halten Sie Kunden auf dem Laufenden, indem Sie sie \u00fcber den laufenden Fortschritt bis zur L\u00f6sung auf dem Laufenden halten.<\/p>\n<p>Sie k\u00f6nnen Benutzer automatisch oder mithilfe des OneDesk-Formulars zur Ticketerstellung zuweisen. Mit der E-Mail-Helpdesk-Ticketfunktion k\u00f6nnen alle Benutzer per E-Mail benachrichtigt werden, wenn ein Update oder eine Erinnerung f\u00fcr das Ticket vorliegt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-aeaff4f\" data-id=\"aeaff4f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f598985 elementor-widget elementor-widget-image\" data-id=\"f598985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"652\" height=\"606\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss.png\" class=\"attachment-large size-large wp-image-167501\" alt=\"help desk ticket software\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss.png 652w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-300x279.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-323x300.png 323w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-255x237.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-86x80.png 86w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-43x40.png 43w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-480x446.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-500x465.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/12\/Asset-1ss-360x335.png 360w\" sizes=\"(max-width: 652px) 100vw, 652px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e93a07 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e93a07\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7647f2a\" data-id=\"7647f2a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4983e9 elementor-widget elementor-widget-heading\" data-id=\"f4983e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kundenverwaltungssoftware<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57a639d elementor-widget elementor-widget-text-editor\" data-id=\"57a639d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>OneDesk f\u00fcgt den Kunden automatisch als Follower des Tickets hinzu. So k\u00f6nnen Sie Ihre Kunden auch per E-Mail auf dem Laufenden halten. Sie k\u00f6nnen auch Gruppen-E-Mails \u00fcber OneDesk senden.<\/p>\n<p>Sie k\u00f6nnen Benutzer und Kunden in unserer Helpdesk-Software kategorisieren. Indem Sie Kunden in Kundenorganisationen und Benutzer in Teams einteilen, k\u00f6nnen Sie E-Mails an eine Gruppe von Personen senden, anstatt jeweils nur eine Person zu erreichen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d69968 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d69968\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be2cb70\" data-id=\"be2cb70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5da0ec elementor-widget elementor-widget-image\" data-id=\"b5da0ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"614\" height=\"419\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png\" class=\"attachment-large size-large wp-image-118204\" alt=\"Konfigurierbare Status\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses.png 614w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-300x205.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-440x300.png 440w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-255x174.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-117x80.png 117w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-59x40.png 59w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-480x328.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-500x341.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/07\/Configurable-Statuses-360x246.png 360w\" sizes=\"(max-width: 614px) 100vw, 614px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee605b2\" data-id=\"ee605b2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-899b93e elementor-widget elementor-widget-heading\" data-id=\"899b93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">E-Mail-Ticketing-System<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca6227 elementor-widget elementor-widget-text-editor\" data-id=\"9ca6227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das E-Mail-Support-Ticketing von OneDesk ist eine vielseitige L\u00f6sung, die sowohl dem Kunden als auch dem internen Support-Team dient. Mit diesem E-Mail-Ticketing-System k\u00f6nnen Benutzer Tickets bis zur Aufl\u00f6sung verfolgen, verwalten und priorisieren.<\/p>\n<p>Sobald eine Kundenanfrage in ein Ticket umgewandelt wird, durchl\u00e4uft der Lebenszyklus des Tickets eine Reihe von \u00c4nderungen. Jedes Mal, wenn der Benutzer Schritte unternimmt, um Fortschritte zu erzielen, aktualisiert die E-Mail-Ticketing-Software den Lebenszyklusstatus und benachrichtigt den Kunden \u00fcber den Fortschritt. Alle Ticketlebenszyklen sind in OneDesk konfigurierbar. Benutzer k\u00f6nnen ein Ticket umbenennen oder hinzuf\u00fcgen Lebenszyklusstatus , \u00e4ndern Sie ihre Farben, aktivieren oder deaktivieren Sie sie und vieles mehr.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e175ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e175ce\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ccbace9\" data-id=\"ccbace9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a05aae elementor-widget elementor-widget-heading\" data-id=\"7a05aae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Projektmanagement-E-Mail<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-092e53e elementor-widget elementor-widget-text-editor\" data-id=\"092e53e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Teilen Sie wichtige Dokumente und Ordner mit der Projektmanagement-E-Mail-Funktion von OneDesk. Mit der integrierten Chat-Option k\u00f6nnen Teams ihnen zugewiesene Dateien anzeigen und herunterladen. Dies dient auch als Projektmanagement-E-Mail-System, mit dem Teammitglieder Aufgaben aus der E-Mail erfassen k\u00f6nnen. Die Teams haben auch die M\u00f6glichkeit, \u00fcber die OneDesk-Messaging-Anwendung zusammenzuarbeiten und die Arbeitsqualit\u00e4t zu verbessern. Auf diese Weise k\u00f6nnen Sie und Ihr Team Ihre Projekte besser verwalten.<\/p>\n<p>Sie k\u00f6nnen auch eine Vielzahl von erstellen Berichte in OneDesk. Diese Berichte k\u00f6nnen basierend auf den von Ihnen ben\u00f6tigten Eigenschaften angepasst werden. Wenn Sie vertrauliche Informationen weitergeben, \u00fcbertr\u00e4gt OneDesk Ihre Dokumente sicher \u00fcber SSL.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-58099a5\" data-id=\"58099a5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db04813 elementor-widget elementor-widget-image\" data-id=\"db04813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"511\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1024x511.png\" class=\"attachment-large size-large wp-image-167512\" alt=\"customer support management software analytics\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-1024x511.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-300x150.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts-768x383.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/03\/SupportTeamPerformanceCHarts.png 1357w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7fa234 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7fa234\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8d02027\" data-id=\"8d02027\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90e2809 elementor-widget elementor-widget-heading\" data-id=\"90e2809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">E-Mail-Verwaltung f\u00fcr den Kundenservice<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b6be5 elementor-widget elementor-widget-text-editor\" data-id=\"68b6be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Kundenservice-E-Mail-Verwaltungssoftware von OneDesk zentralisiert alle eingehenden E-Mails auf einer Plattform. Alle Ticket-bezogenen Gespr\u00e4che mit dem Kunden oder dem internen Team sind dem Ticket beigef\u00fcgt. Sie haben die M\u00f6glichkeit, eine Konversation mit dem Kunden oder dem internen Team innerhalb des Tickets selbst zu erstellen, indem Sie zwischen den beiden Registerkarten wechseln: Kundenantworten und interne Nachrichten.<\/p>\n<p>Zur Vereinfachung verkn\u00fcpft OneDesk die Nachrichten mit den Tickets, sodass Benutzer in mehr als einer Anwendung auf Tickets oder Nachrichten zugreifen k\u00f6nnen. Bei Bedarf k\u00f6nnen Sie auch wichtige Dokumente anh\u00e4ngen. Mit dem Nachrichtensystem von OneDesk k\u00f6nnen Sie Dateien an alle Kunden-E-Mails anh\u00e4ngen.<\/p>\n<p>Was OneDesk einzigartig macht, ist die F\u00e4higkeit <a href=\"https:\/\/onedesk.com\/de\/integrie-mit-onedesk\/\">, seine Helpdesk-Software mit vielen anderen Anwendungen zu integrieren.<\/a> Sie k\u00f6nnen \u00fcber Ihr Zapier-Konto auch andere Anwendungen integrieren. Zapier unterst\u00fctzt mehr als 2.000 Anwendungen, sodass Sie eine Verbindung zu praktisch allem herstellen k\u00f6nnen, was Sie verwenden.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-29c2f83\" data-id=\"29c2f83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8269940 elementor-widget elementor-widget-image\" data-id=\"8269940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"697\" height=\"476\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response.png\" class=\"attachment-large size-large wp-image-133220\" alt=\"automatisierte E-Mail-Verwaltungssoftware\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response.png 697w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/help-desk-email-response-300x205.png 300w\" sizes=\"(max-width: 697px) 100vw, 697px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-86c1044 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86c1044\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-46f5759\" data-id=\"46f5759\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b6d06a3 elementor-widget elementor-widget-image\" data-id=\"b6d06a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"639\" height=\"339\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools.png\" class=\"attachment-large size-large wp-image-133209\" alt=\"Ticketing-Automatisierungssystem\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools.png 639w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/helpdesk-automation-tools-300x159.png 300w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4a96c70\" data-id=\"4a96c70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c668da4 elementor-widget elementor-widget-heading\" data-id=\"c668da4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Automatisierte Software zur E-Mail-Verwaltung von Kunden<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b2fd4 elementor-widget elementor-widget-text-editor\" data-id=\"40b2fd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vermeiden Sie sich wiederholende manuelle Antworten, damit sich Ihr Team auf produktivere Aufgaben konzentrieren kann. Die OneDesk-E-Mail-Antwortverwaltungssoftware automatisiert Antworten basierend auf Kategorien und Spezifikationen.<\/p>\n<p>OneDesk generiert alle automatisierten E-Mails \u00fcber seine konfigurierbare Workflow-Automatisierungsfunktion. Mit der Workflow-Automatisierung k\u00f6nnen Sie automatisierte System-E-Mails erstellen, um Kunden \u00fcber Aktualisierungen oder Erinnerungen zu informieren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1271bba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1271bba\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9d58bc2\" data-id=\"9d58bc2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35c199c elementor-widget elementor-widget-heading\" data-id=\"35c199c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">E-Mail-Antwort-Management-Software<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-914e0aa elementor-widget elementor-widget-text-editor\" data-id=\"914e0aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Personalisieren Sie E-Mail-Nachrichten, indem Sie in der OneDesk-E-Mail-Einstellung neue E-Mail-Vorlagen erstellen. Markieren Sie alle Ihre E-Mails mit Ihrem Firmenlogo und Ihren Farben. Mit E-Mail-Branding k\u00f6nnen Sie sich als Unternehmen abheben und Ihren Markenwert f\u00fcr Ihre Kunden steigern.<\/p>\n<p>Humanisieren Sie Ihre Kommunikation \u2013 f\u00fcgen Sie Ihre E-Mail-Signatur hinzu und laden Sie ein Foto eines Supportmitarbeiters als Ihren BOT-Avatar hoch. Mit OneDesk-Kundenanwendungen k\u00f6nnen Sie in Echtzeit mit Ihren Kunden chatten. Live-Chats bieten eine sofortige Antwort auf Ihre Kundenfragen oder -anfragen. Durch Einzelgespr\u00e4che mit Kunden k\u00f6nnen Benutzer die Schwachstellen der Kunden schneller erkennen und so schnelle Schritte zur L\u00f6sung unternehmen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4277ed0\" data-id=\"4277ed0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-143b5c7 elementor-widget elementor-widget-image\" data-id=\"143b5c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"477\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk.png\" class=\"attachment-large size-large wp-image-127973\" alt=\"Helpdesk-Verwaltungssoftware\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk-300x298.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/flexible-helpdesk-150x150.png 150w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-147dcb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"147dcb6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b368265\" data-id=\"b368265\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-201bfce elementor-widget elementor-widget-image\" data-id=\"201bfce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"883\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1024x883.png\" class=\"attachment-large size-large wp-image-82078\" alt=\"Aufgabenzusammenarbeit\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1024x883.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-300x259.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-768x662.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-348x300.png 348w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-1044x900.png 1044w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-255x220.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-93x80.png 93w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-46x40.png 46w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-480x414.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-500x431.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-750x647.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration-360x310.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/03\/Task-Collaboration.png 1053w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b7f7810\" data-id=\"b7f7810\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1456d93 elementor-widget elementor-widget-heading\" data-id=\"1456d93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">E-Mail-Support-System<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e28d03 elementor-widget elementor-widget-text-editor\" data-id=\"4e28d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u00f6sen Sie Tickets durch Teamzusammenarbeit. Mit der E-Mail-Support-Software von OneDesk k\u00f6nnen Sie an Diskussionen \u00fcber Tickets teilnehmen, sodass die Support-Mitarbeiter Kundenanfragen schneller l\u00f6sen k\u00f6nnen. Die integrierte Chat-Anwendung bietet eine Zeitleiste f\u00fcr den Nachrichtenverlauf, die jedem Ticket beigef\u00fcgt ist. Fr\u00fchere Nachrichten bieten Supportmitarbeitern einen Bezugspunkt, um geeignete Ma\u00dfnahmen zur Behebung eines laufenden technischen Problems zu ergreifen. Erstellen<a href=\"https:\/\/onedesk.com\/hr\/videos\/ugovori-o-razini-usluge-slas-in-onedesk\/\"> Service Level Agreements<\/a> (SLA) in OneDesk f\u00fcr Ihre Gesch\u00e4ftskunden und zur \u00dcberwachung der Leistung von Support-Agenten.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-50fe6c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50fe6c7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5870192\" data-id=\"5870192\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4813721 elementor-widget elementor-widget-heading\" data-id=\"4813721\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Weitere Vorteile der E-Mail-Verwaltungssoftware OneDesk<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47b835e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47b835e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0961598\" data-id=\"0961598\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9dc8ea elementor-widget elementor-widget-image\" data-id=\"a9dc8ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"632\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat.png\" class=\"attachment-large size-large wp-image-163647\" alt=\"Live-Chat-Softwareanwendung\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat.png 473w, https:\/\/onedesk.com\/wp-content\/uploads\/2022\/02\/NeutralLiveChat-225x300.png 225w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cc0e786\" data-id=\"cc0e786\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-320df96 elementor-widget elementor-widget-heading\" data-id=\"320df96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Live-Chat-Anwendungssoftware<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ad8c6b elementor-widget elementor-widget-text-editor\" data-id=\"4ad8c6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Betten Sie eine kundenorientierte <a href=\"https:\/\/onedesk.com\/de\/features-index\/web-widget\/\">Widget-Anwendung<\/a> in Ihre Website ein. Mit dem Kunden-Widget k\u00f6nnen Kunden per Live-Chat Kontakt aufnehmen. Zus\u00e4tzlich zur E-Mail-Verwaltung erm\u00f6glicht OneDesk den Live-Chat bis zur Ticketerstellung. Kommunizieren Sie mit Kunden oder potenziellen Kunden, um sofortigen Support zu leisten.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c973cb elementor-widget elementor-widget-heading\" data-id=\"0c973cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wissensdatenbankanwendung<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76dc2f5 elementor-widget elementor-widget-text-editor\" data-id=\"76dc2f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ihr einbettbares Kunden-Widget kann auch eine <a href=\"https:\/\/onedesk.com\/de\/onedesk-wissensdatenbank\/\">Wissensdatenbank-Anwendung<\/a> enthalten. Lassen Sie Kunden sich selbst helfen! Schreiben Sie Artikel \u00fcber Ihr Unternehmen oder \u00fcber h\u00e4ufig gestellte Fragen. Sie k\u00f6nnen die Zahl der Supportanfragen reduzieren, indem Sie Ihren Kunden hilfreiche und leicht zug\u00e4ngliche Artikel zur Verf\u00fcgung stellen.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd9108c elementor-widget elementor-widget-heading\" data-id=\"fd9108c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Der Einstieg ist ganz einfach<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8ab95d elementor-widget elementor-widget-text-editor\" data-id=\"d8ab95d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die E-Mail-Verwaltungssoftware OneDesk bietet eine kostenlose Testversion mit vollem Funktionsumfang. Probieren Sie es 14 Tage lang selbst aus. Werfen Sie einen Blick auf unseren <a href=\"https:\/\/onedesk.com\/de\/erste-starte-mit-onedesk\/\">Onboarding-Leitfaden<\/a> und beginnen Sie in wenigen Minuten mit der Kundenbetreuung.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b39cc25 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b39cc25\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c6a058\" data-id=\"7c6a058\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfff0a0 elementor-align-center elementor-widget elementor-widget-global elementor-global-239885 elementor-global-131872 elementor-widget-button\" data-id=\"cfff0a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Kunden-E-Mail-Verwaltungssoftware Was ist eine Kunden-E-Mail-Management-Software? Mit einer E-Mail-Verwaltungssoftware k\u00f6nnen Sie E-Mails besser verwalten, verfolgen und beantworten. Wenn Sie viele Kunden-E-Mails erhalten oder mehrere Posteing\u00e4nge verwalten, kann es \u00fcberw\u00e4ltigend sein, den \u00dcberblick zu behalten und Kundenantworten zu organisieren. Dar\u00fcber hinaus sind freigegebene Posteing\u00e4nge nicht kollaborationsfreundlich. Teams profitieren davon, auf dem Laufenden zu bleiben und bei Kundenanfragen [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":64021,"parent":64573,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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