{"id":64197,"date":"2021-03-10T19:06:07","date_gmt":"2021-03-10T19:06:07","guid":{"rendered":"https:\/\/onedesk.com\/helpdesk-portal\/"},"modified":"2021-12-16T17:51:22","modified_gmt":"2021-12-16T17:51:22","slug":"helpdesk-portal","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/kunden-apps\/helpdesk-portal\/","title":{"rendered":"Helpdesk-Portal-Software"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"64197\" class=\"elementor elementor-64197 elementor-48709\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33cf5ac5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33cf5ac5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22b7c214\" data-id=\"22b7c214\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57418469 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"57418469\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f90375\" data-id=\"2f90375\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e1662c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e1662c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ce8eec7\" data-id=\"1ce8eec7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a6ead11 elementor-widget elementor-widget-heading\" data-id=\"3a6ead11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk-Portal-Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e6c7a3 elementor-widget elementor-widget-text-editor\" data-id=\"9e6c7a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ein Helpdesk-Portal dient als Self-Service-Plattform f\u00fcr Kunden und interne Mitarbeiter einer Organisation. Im Kern ist ein Portal ein Informationszentrum f\u00fcr Endanwender, das ihnen Hilfestellungen zur Selbsthilfe bei h\u00e4ufigen technischen Problemen bietet. Die selbstgesteuerten Ressourcen erm\u00f6glichen es Benutzern, Fehler selbst zu beheben, wodurch lange Anrufwartezeiten vermieden werden. Infolgedessen k\u00f6nnen sich Agenten auf dringendere Aufgaben konzentrieren und Tickets nur dann zuweisen, wenn es f\u00fcr notwendig erachtet wird.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17698387 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"17698387\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-792eeea elementor-widget elementor-widget-heading\" data-id=\"792eeea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vorteile des Helpdesk-Portals<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7678c59e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7678c59e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-121341ca\" data-id=\"121341ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a1a653 elementor-widget elementor-widget-image\" data-id=\"6a1a653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"129\" height=\"125\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Automation-manufacturing-production-technology-1.png\" class=\"attachment-thumbnail size-thumbnail wp-image-64210\" alt=\"Erh\u00f6hte Produktivit\u00e4t\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Automation-manufacturing-production-technology-1.png 129w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Automation-manufacturing-production-technology-1-83x80.png 83w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Automation-manufacturing-production-technology-1-41x40.png 41w\" sizes=\"(max-width: 129px) 100vw, 129px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a400d07 elementor-widget elementor-widget-image\" data-id=\"a400d07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/customer-satisfaction-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-64260\" alt=\"H\u00f6here Kundenzufriedenheit\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/customer-satisfaction-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/customer-satisfaction-60x60.png 60w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-588e223 elementor-widget elementor-widget-image\" data-id=\"588e223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-142514\" alt=\"E-Mail an Ticket\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/email-to-ticket-1.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-76a2cc66\" data-id=\"76a2cc66\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7258106 elementor-widget elementor-widget-text-editor\" data-id=\"7258106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Gesteigerte produktivit\u00e4t<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab763d7 elementor-widget elementor-widget-text-editor\" data-id=\"ab763d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>H\u00f6here Kundenzufriedenheit<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-833d13d elementor-widget elementor-widget-text-editor\" data-id=\"833d13d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Schnellere Ticketaufl\u00f6sung<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-d0ab633\" data-id=\"d0ab633\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5049f88 elementor-widget elementor-widget-image\" data-id=\"5049f88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-64252\" alt=\"Mehr Transparenz\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-300x297.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-303x300.png 303w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-81x80.png 81w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/transparency-1-380x380.png 380w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6a5d2 elementor-widget elementor-widget-image\" data-id=\"3b6a5d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-64256\" alt=\"Verbesserte Kommunikation\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-255x255.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-80x80.png 80w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-40x40.png 40w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-60x60.png 60w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-480x480.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-500x500.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-360x360.png 360w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication-380x380.png 380w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/improved-Communication.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0addf46 elementor-widget elementor-widget-image\" data-id=\"0addf46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/repetitive-work-1-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-142492\" alt=\"Automatisieren Sie die Arbeit\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/repetitive-work-1-150x150.png 150w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/repetitive-work-1-300x300.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/repetitive-work-1.png 512w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-54031a1d\" data-id=\"54031a1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b6bef6 elementor-widget elementor-widget-text-editor\" data-id=\"5b6bef6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p> Mehr Transparenz<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33a7ba9 elementor-widget elementor-widget-text-editor\" data-id=\"33a7ba9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verbesserte Kommunikation<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-416b62c elementor-widget elementor-widget-text-editor\" data-id=\"416b62c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reduzierter Arbeitsaufwand<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31934b22 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31934b22\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-525fd94d\" data-id=\"525fd94d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0d240b4 elementor-widget elementor-widget-image\" data-id=\"0d240b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"551\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM.png\" class=\"attachment-large size-large wp-image-64238\" alt=\"Helpdesk-Portal-Software\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM.png 683w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-300x242.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-372x300.png 372w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-255x206.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-99x80.png 99w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-50x40.png 50w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-480x387.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-500x403.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-1.47.14-PM-360x290.png 360w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-75213558\" data-id=\"75213558\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-648e5309 elementor-widget elementor-widget-heading\" data-id=\"648e5309\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OneDesk Helpdesk-Portal-Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ae488d6 elementor-widget elementor-widget-text-editor\" data-id=\"5ae488d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die OneDesk Helpdesk Portal-Software ist hochgradig konfigurierbar. Sie k\u00f6nnen <a href=\"https:\/\/onedesk.com\/videos\/customizing-company-preferences\/\">Ihr<\/a> Portal mit Ihrem Firmenlogo und Ihren Farben versehen und zu Ihrem eigenen machen. F\u00fcgen Sie Ihren Kundenanwendungen Ihre Muttersprache hinzu, um Ihre Kunden weltweit besser zu bedienen. Personalisieren Sie Ihre Messenger-Anwendung, w\u00e4hlen Sie ein Hintergrundbild oder Ihr Firmenlogo, erstellen Sie Avatare f\u00fcr Ihr Online-Support-Team. Humanisieren Sie Ihre Kommunikation, indem Sie Fotos Ihrer Supportmitarbeiter anh\u00e4ngen, um ein Gesicht hinter dem Bildschirm hinzuzuf\u00fcgen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3458977 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3458977\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b987795\" data-id=\"b987795\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-079e998 elementor-widget elementor-widget-heading\" data-id=\"079e998\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk-Portal-Tools<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d32caf0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d32caf0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1ffb34d7\" data-id=\"1ffb34d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21f684ff elementor-widget elementor-widget-heading\" data-id=\"21f684ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Wissensbasis:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce9bdd5 elementor-widget elementor-widget-text-editor\" data-id=\"ce9bdd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die OneDesk <a href=\"https:\/\/onedesk.com\/de\/videos\/the-knowledgebase-app\/\">Knowledgebase-Anwendung<\/a> ist eine Selbsthilfeanwendung, um Antworten auf h\u00e4ufig gestellte Fragen zu finden. Die Wissensdatenbank ist eine Drehscheibe f\u00fcr richtungsweisende Artikel oder Schulungsmodule, die es Benutzern erm\u00f6glichen, technische Probleme zu l\u00f6sen, ohne Hilfe von Supportmitarbeitern zu suchen. Sie k\u00f6nnen Videos hochladen oder sogar Tickettypen f\u00fcr die Wissensdatenbank erstellen, um \u00e4hnliche Fragen zu beantworten. Diese Ticketarten k\u00f6nnen nach Suchkategorien organisiert werden. Diese Kategorien k\u00f6nnen auch als Status f\u00fcr die Knowledgebase-Artikel verwendet werden.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-48545ac6\" data-id=\"48545ac6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cefd1f6 elementor-widget elementor-widget-image\" data-id=\"cefd1f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"997\" height=\"554\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png\" class=\"attachment-large size-large wp-image-64241\" alt=\"Wissensbasis\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-768x427.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-540x300.png 540w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-255x142.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-144x80.png 144w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-480x267.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-500x278.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-750x417.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-360x200.png 360w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bb38a18 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bb38a18\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-32f19148\" data-id=\"32f19148\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ae47f66 elementor-widget elementor-widget-image\" data-id=\"ae47f66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"927\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1-1024x927.png\" class=\"attachment-large size-large wp-image-133546\" alt=\"Helpdesk-Messenger\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1-1024x927.png 1024w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1-300x271.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1-768x695.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2021\/11\/conversation-1-1.png 1240w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-45729576\" data-id=\"45729576\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65b452f1 elementor-widget elementor-widget-heading\" data-id=\"65b452f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Live-Chat-Anwendung:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bf75e20 elementor-widget elementor-widget-text-editor\" data-id=\"4bf75e20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Livechat erm\u00f6glicht es Ihnen, in Echtzeit mit Ihren Kunden in Kontakt zu treten. Durch Live-Chats k\u00f6nnen Supportmitarbeiter die wichtigsten Punkte der Kunden schnell aufdecken und Ma\u00dfnahmen ergreifen, um diese sofort zu l\u00f6sen. Sie und Ihr Team k\u00f6nnen BOT-Antworten erstellen, um Ihre Kunden auf dem Laufenden zu halten, sodass Support-Mitarbeiter keine Antworten manuell eingeben m\u00fcssen. Sie k\u00f6nnen beispielsweise <a href=\"https:\/\/onedesk.com\/helpdesk-chatbots-pros-cons\/\">BOT-Antworten<\/a> verwenden, um Benutzer zu benachrichtigen, wenn Tickets erstellt werden, oder im Falle einer Statusaktualisierung, um den Fortschritt der Anfrage anzuzeigen. In OneDesk werden BOT-Antworten durch Workflow-Automatisierung erstellt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-385282d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"385282d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-61bbc1d\" data-id=\"61bbc1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ee341aa elementor-widget elementor-widget-heading\" data-id=\"ee341aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Webformulare:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d91d92a elementor-widget elementor-widget-text-editor\" data-id=\"d91d92a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sie k\u00f6nnen f\u00fcr jeden Ticket- oder Aufgabentyp Webformulare erstellen. <a href=\"https:\/\/onedesk.com\/de\/kunden-apps\/ticketformulare\/\">Webformulare<\/a> enthalten allgemeine Eigenschaften wie Name, Details und Anh\u00e4nge. Diese Felder k\u00f6nnen als Anforderungen zum Senden von Kundensupportanfragen ausgew\u00e4hlt werden. Sie k\u00f6nnen Ihren Webformularen benutzerdefinierte Felder hinzuf\u00fcgen, um Ihren Kunden zus\u00e4tzliche Ticketdetails hinzuzuf\u00fcgen oder wiederum weitere Informationen vom Autor des Tickets zu erhalten. Benennen Sie Ihr benutzerdefiniertes Feld basierend auf den Informationen, die Sie vom Ticketanforderer erhalten. Sie k\u00f6nnen aus den f\u00fcnf Standardtypen benutzerdefinierter Feldoptionen ausw\u00e4hlen: Text, Zahl, Datum, Kosten oder Auswahl zum Erstellen Ihres benutzerdefinierten Felds f\u00fcr zus\u00e4tzliche Informationen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-526daf2\" data-id=\"526daf2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d973bf6 elementor-widget elementor-widget-image\" data-id=\"d973bf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"674\" height=\"519\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1.png\" class=\"attachment-large size-large wp-image-64271\" alt=\"Webformulare\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1.png 674w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-300x231.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-390x300.png 390w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-255x196.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-104x80.png 104w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-52x40.png 52w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-480x370.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-500x385.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.01.26-AM-1-360x277.png 360w\" sizes=\"(max-width: 674px) 100vw, 674px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-712fbc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"712fbc1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-333cd9c\" data-id=\"333cd9c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3259b4e elementor-widget elementor-widget-image\" data-id=\"3259b4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"839\" height=\"354\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2.png\" class=\"attachment-large size-large wp-image-64281\" alt=\"Elemente in der Portal-App\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2.png 839w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-300x127.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-768x324.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-711x300.png 711w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-255x108.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-190x80.png 190w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-95x40.png 95w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-480x203.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-500x211.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-750x316.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.07.12-AM-2-360x152.png 360w\" sizes=\"(max-width: 839px) 100vw, 839px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f04bbfe\" data-id=\"f04bbfe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdc5327 elementor-widget elementor-widget-heading\" data-id=\"fdc5327\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk-Portalsysteme<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b647e6 elementor-widget elementor-widget-text-editor\" data-id=\"3b647e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das Portal bietet Kunden Informationen zu ihren Support-Tickets. Basierend auf Ihren Teilen und aus Sicherheitsgr\u00fcnden k\u00f6nnen Sie entscheiden, ob sich die Kunden anmelden m\u00fcssen, um die Artikel anzuzeigen. Diejenigen, <a href=\"https:\/\/onedesk.com\/videos\/what-can-customers-see-on-the-customer-portal\/\">die das Portal<\/a> anzeigen, haben nur Zugriff auf die Funktionen, die Sie und Ihr Team teilen. Zum Beispiel k\u00f6nnte die Anzeigeoption auf selbst angeforderte Artikel oder nach Kundenorganisationen beschr\u00e4nkt werden. Im OneDesk-Portal stehen weitere Anzeigeoptionen zur Verf\u00fcgung. Die Teammitglieder k\u00f6nnen die besten Kriterien entsprechend dem Zuschauerpublikum ausw\u00e4hlen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c33668 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c33668\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76c97dd\" data-id=\"76c97dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d59022c elementor-widget elementor-widget-text-editor\" data-id=\"d59022c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Da das Portal dem Betrachter Statuspr\u00fcfungen und einen Ticket-Fortschrittstracker bietet, k\u00f6nnen Sie und Ihr Team die Funktionen und Eigenschaften ausw\u00e4hlen, die Sie anzeigen m\u00f6chten. Zu den Funktionen geh\u00f6ren Filterfelder, die es dem Betrachter erm\u00f6glichen, zu entscheiden, ob er selbst angeforderte Elemente oder alle Elemente, denen er folgt, anzeigen m\u00f6chte. Artikel k\u00f6nnen nach Status, Projekten oder Artikeltyp verfolgt werden. Die Funktionen des OneDesk-Portals erm\u00f6glichen es Benutzern auch, den Tickettyp nach seinem Sortiertyp anzuzeigen: Trend, aktuell und beliebt. Sie k\u00f6nnen Eigenschaften ausw\u00e4hlen, die der Ticketanforderer anzeigen kann. Eigenschaften wie Prozentsatz der Fertigstellung, Priorit\u00e4t und mehr stehen Ihnen zur Auswahl basierend auf Ihren Kundentypen zur Verf\u00fcgung.<\/p>\n<p>Sie k\u00f6nnen Ihr Website-Portal ganz einfach erstellen, indem Sie das Javascript auf Ihren Website-Seiten einf\u00fcgen. Gehen Sie zu Ihren administrativen Einstellungen in OneDesk, klicken Sie auf Kundenanwendungen und scrollen Sie nach unten, um die Option Kunden-App auf Ihrer Website platzieren zu finden. Klicken Sie auf Snippet generieren und f\u00fcgen Sie das Javascript auf Ihrer Webseite ein.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ad0984 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ad0984\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7722263\" data-id=\"7722263\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1be9cc2 elementor-widget elementor-widget-heading\" data-id=\"1be9cc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT-Serviceportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4431799 elementor-widget elementor-widget-text-editor\" data-id=\"4431799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Erstellen Sie ein IT-Service-Portal f\u00fcr interne Mitarbeiter, um Support-Tickets einzureichen oder den Status ihres angeforderten Artikels anzuzeigen. Interne Mitarbeiter k\u00f6nnen zur <a href=\"https:\/\/onedesk.com\/de\/kunden-apps\/wissensdatenbank-software\/\">Knowledgebase-<\/a> Anwendung geleitet werden, um Schritt f\u00fcr Schritt den Artikeln oder Modulen zu h\u00e4ufig gestellten Fragen zu folgen. Dadurch entfallen Anrufzeiten oder lange E-Mail-Threads, um das Problem zu kommunizieren. Es bietet Benutzern auch die M\u00f6glichkeit, einfache technische Probleme selbst zu l\u00f6sen, und erm\u00f6glicht es Agenten, sich auf wichtigere Aufgaben zu konzentrieren. Das IT-Serviceportal k\u00f6nnte die Aktualisierungen auf dem vom Mitarbeiter angeforderten Support-Ticket anzeigen. Betrachter k\u00f6nnen beispielsweise den sich \u00e4ndernden Lebenszyklusstatus ihres Support-Tickets \u00fcberpr\u00fcfen und sich ein Bild davon machen, wie das IT-Team Schritte unternimmt, um ihr Ticket zu l\u00f6sen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-015aaeb\" data-id=\"015aaeb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1115069 elementor-widget elementor-widget-image\" data-id=\"1115069\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"356\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2.png\" class=\"attachment-large size-large wp-image-64280\" alt=\"Aufgaben in der Portal-App\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-300x142.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-632x300.png 632w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-255x121.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-169x80.png 169w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-84x40.png 84w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-480x228.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-500x237.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.34.30-AM-2-360x171.png 360w\" sizes=\"(max-width: 750px) 100vw, 750px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd0e828 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd0e828\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-179a266\" data-id=\"179a266\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12d31e6 elementor-widget elementor-widget-image\" data-id=\"12d31e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"843\" height=\"316\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM.png\" class=\"attachment-large size-large wp-image-64249\" alt=\"Kundenportal\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM.png 843w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-300x112.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-768x288.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-800x300.png 800w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-255x96.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-213x80.png 213w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-107x40.png 107w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-480x180.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-500x187.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-750x281.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-11.21.45-AM-360x135.png 360w\" sizes=\"(max-width: 843px) 100vw, 843px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-930989f\" data-id=\"930989f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13ca3cb elementor-widget elementor-widget-heading\" data-id=\"13ca3cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk-Kundenportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3510036 elementor-widget elementor-widget-text-editor\" data-id=\"3510036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Indem Sie ein Helpdesk-Kundenportal erstellen, informieren Sie Ihre Kunden \u00fcber die Ma\u00dfnahmen, die Sie zur L\u00f6sung ihrer Probleme ergreifen. Ein Kundenportal sorgt f\u00fcr mehr Transparenz in Ihrem Workflow und erm\u00f6glicht es Ihren Kunden, besser \u00fcber den Fortschritt der Anfrage informiert zu bleiben. Eigenschaften wie <a href=\"https:\/\/onedesk.com\/de\/helpdesk-software-2\/service-level-management-software\/\">Service Level Agreements<\/a> , Dauer, Kosten, Prozentsatz der Fertigstellung k\u00f6nnen Kunden angezeigt werden. Das Kundenportal kann verschiedene Arten von Anzeigeoptionen anbieten, die nicht selbst angefordert und im Namen der Organisation Ihres Kunden angefordert werden. Anforderer k\u00f6nnen verfolgte Elemente \u00fcberwachen oder alle ver\u00f6ffentlichten Ressourcen anzeigen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ce72424 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4ce72424\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dd63fa5\" data-id=\"1dd63fa5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5b1925 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b5b1925\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Helpdesk-Portal-Software Ein Helpdesk-Portal dient als Self-Service-Plattform f\u00fcr Kunden und interne Mitarbeiter einer Organisation. Im Kern ist ein Portal ein Informationszentrum f\u00fcr Endanwender, das ihnen Hilfestellungen zur Selbsthilfe bei h\u00e4ufigen technischen Problemen bietet. Die selbstgesteuerten Ressourcen erm\u00f6glichen es Benutzern, Fehler selbst zu beheben, wodurch lange Anrufwartezeiten vermieden werden. Infolgedessen k\u00f6nnen sich Agenten auf dringendere Aufgaben konzentrieren [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":64195,"parent":64349,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Helpdesk-Portal-Softwarel\u00f6sung | Funktionen | OneDesk<\/title>\n<meta name=\"description\" content=\"OneDesk verf\u00fcgt \u00fcber eine Helpdesk-Portal-App, die Ihren Kunden als Selbsthilfedienst dient und ihnen Informationen \u00fcber den Status ihrer Anfragen liefert.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/de\/kunden-apps\/helpdesk-portal\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Helpdesk-Portal-Softwarel\u00f6sung | Funktionen | OneDesk\" \/>\n<meta property=\"og:description\" content=\"OneDesk verf\u00fcgt \u00fcber eine Helpdesk-Portal-App, die Ihren Kunden als Selbsthilfedienst dient und ihnen 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