{"id":64214,"date":"2021-03-10T19:06:09","date_gmt":"2021-03-10T19:06:09","guid":{"rendered":"https:\/\/onedesk.com\/wissensdatenbank-software\/"},"modified":"2023-09-27T17:27:36","modified_gmt":"2023-09-27T17:27:36","slug":"wissensdatenbank-software","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/kunden-apps\/wissensdatenbank-software\/","title":{"rendered":"Knowledge Base-Software"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"64214\" class=\"elementor elementor-64214 elementor-48713\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cac25ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cac25ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-14301a03\" data-id=\"14301a03\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62c1a61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62c1a61\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b3faa22\" data-id=\"b3faa22\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16bbc12b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16bbc12b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6d3043\" data-id=\"c6d3043\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f622ff1 elementor-widget elementor-widget-heading\" data-id=\"5f622ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Knowledge Base-Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a569ac elementor-align-center elementor-widget elementor-widget-global elementor-global-239885 elementor-global-131872 elementor-widget-button\" data-id=\"0a569ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bd477e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bd477e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3837776e\" data-id=\"3837776e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce5e759 elementor-widget elementor-widget-image\" data-id=\"ce5e759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"997\" height=\"554\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png\" class=\"attachment-large size-large wp-image-64241\" alt=\"Wissensbasis\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM.png 997w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-300x167.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-768x427.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-540x300.png 540w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-255x142.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-144x80.png 144w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-480x267.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-500x278.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-750x417.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-16-at-2.09.06-PM-360x200.png 360w\" sizes=\"(max-width: 997px) 100vw, 997px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-4be45196\" data-id=\"4be45196\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cc2bff5 elementor-widget elementor-widget-heading\" data-id=\"7cc2bff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Knowledge Base-Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d69f4d7 elementor-widget elementor-widget-text-editor\" data-id=\"3d69f4d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit der Knowledge Base-Software von OneDesk k\u00f6nnen Benutzer mithilfe einer Selbsthilfeanwendung Antworten auf ihre h\u00e4ufig gestellten Fragen finden. Eine Knowledge Base enth\u00e4lt viele Artikel, mit denen Sie technische Probleme l\u00f6sen k\u00f6nnen, auf die ein Benutzer m\u00f6glicherweise st\u00f6\u00dft, ohne Ihre Support-Mitarbeiter fragen zu m\u00fcssen. Verwendung der<a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\"> OneDesk Knowledge Base-App<\/a> Sie k\u00f6nnen verschiedene Arten von Tickets erstellen, Videos und Bilder hochladen, um die Beantwortung von Fragen zu unterst\u00fctzen, die Benutzer m\u00f6glicherweise haben. Benutzer k\u00f6nnen \u00fcber Keyword-Suchen nach Artikeln suchen, die f\u00fcr ihre Anfrage relevant sind.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3b75ad9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3b75ad9a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3d709a16\" data-id=\"3d709a16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64c90b42 elementor-widget elementor-widget-heading\" data-id=\"64c90b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support Ticket Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8054ed elementor-widget elementor-widget-text-editor\" data-id=\"7e8054ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Support-Ticket-Software ist mit einer integrierten Knowledge Base noch leistungsf\u00e4higer. Wenn ein<a href=\"https:\/\/onedesk.com\/de\/einrichten-ihres-onedesk-zur-unterstuetzung-mehrerer-produkte-oder-dienstleistungen\/\"> Unterst\u00fczungsticket<\/a> Wenn dies abgeschlossen ist, k\u00f6nnen Sie diese Aufgabe problemlos in einen Artikel konvertieren. Weisen Sie es einfach jemandem zum Polieren zu, damit es in dieser Kundenanwendung ver\u00f6ffentlicht werden kann. Dies erm\u00f6glicht eine h\u00f6here Produktivit\u00e4t, da weniger Zeit f\u00fcr das Schreiben von Artikeln von Grund auf aufgewendet wird. Mit der integrierten Knowledge Base- und Support-Ticket-Software k\u00f6nnen Kunden sich selbst bedienen, indem sie nach einem Schl\u00fcsselwort suchen, um ihre Fragen zu beantworten, die normalerweise das Ergebnis eines Support-Tickets sind<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-393e00d7\" data-id=\"393e00d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d13c09 elementor-widget elementor-widget-image\" data-id=\"6d13c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"618\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png\" class=\"attachment-large size-large wp-image-64234\" alt=\"Support-Ticket-Software der Wissensdatenbank\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM.png 618w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-290x300.png 290w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-255x264.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-77x80.png 77w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-39x40.png 39w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-480x497.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-500x518.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.01.49-PM-360x373.png 360w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-700a77ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"700a77ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-44c0ace3\" data-id=\"44c0ace3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1142c46 elementor-widget elementor-widget-image\" data-id=\"1142c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"604\" height=\"378\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png\" class=\"attachment-large size-large wp-image-64235\" alt=\"Wissensdatenbank und Aufgabenverfolgung\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM.png 604w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-300x188.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-479x300.png 479w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-255x160.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-128x80.png 128w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-64x40.png 64w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-480x300.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-500x313.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.14.37-PM-360x225.png 360w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-40baaee0\" data-id=\"40baaee0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14074011 elementor-widget elementor-widget-heading\" data-id=\"14074011\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wissensdatenbank und Task Tracker<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3568c8a6 elementor-widget elementor-widget-text-editor\" data-id=\"3568c8a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Knowledge Base von OneDesk ist in die Aufgabenverwaltung integriert, um die Menge an Inhalten in Ihrer Knowledge Base zu erh\u00f6hen. Diese Anwendung arbeitet nahtlos mit der Aufgabenverwaltung zusammen und erm\u00f6glicht es Ihnen, Inhalte zu erstellen und Artikel zuzuweisen, die Ihre Benutzer schreiben k\u00f6nnen. Mit den Aufgabenverwaltungsfunktionen k\u00f6nnen Sie Ihre Artikel planen und die Status f\u00fcr sie kategorisieren, damit Sie die zu erledigenden Aufgaben weiterleiten k\u00f6nnen.<\/p>\n<p>Zu den Vorteilen einer in das Aufgabenmanagement integrierten Knowledge Base geh\u00f6ren:<\/p>\n<ul>\n<li>Verbessert die Produktivit\u00e4t, da Benutzer weniger Zeit damit verbringen, Agenten um Unterst\u00fctzung zu bitten<\/li>\n<li>Erm\u00f6glicht einen reibungslosen Einstiegsprozess f\u00fcr neue Benutzer, da diese Artikel Schulungsmodule enthalten k\u00f6nnen<\/li>\n<li>Bietet aktuelle Inhalte, da Benutzern immer Aufgaben zugewiesen werden, um neue Artikel zu verfassen<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-770caad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"770caad\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-09c92c3\" data-id=\"09c92c3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4cf4b64 elementor-widget elementor-widget-heading\" data-id=\"4cf4b64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk-Knowledge Base-Software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec4ef35 elementor-widget elementor-widget-text-editor\" data-id=\"ec4ef35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Mit einer integrierten Knowledge Base kann Ihr Helpdesk-Team effizienter arbeiten. Artikel werden in der Knowledge Base ver\u00f6ffentlicht, um h\u00e4ufig gestellte Fragen zu beantworten. Diese Plattform erm\u00f6glicht es Kunden nicht nur, Antworten in ihrer eigenen Zeit zu finden, sondern auch Ihren Helpdesk-Agenten, Kunden zu vorab geschriebenen Artikeln umzuleiten, um ihre Anfragen zu beantworten. Das Helpdesk-Team kann dann beurteilen, was eine unbeantwortete Frage ist, und dann ein Ticket ausstellen, um einen Artikel zur Beantwortung dieser Frage zu erstellen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-613bb7d\" data-id=\"613bb7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56ebb46 elementor-widget elementor-widget-image\" data-id=\"56ebb46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"553\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png\" class=\"attachment-large size-large wp-image-64236\" alt=\"Helpdesk-Wissensdatenbank-Software\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM.png 1000w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-300x166.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-768x425.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-542x300.png 542w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-255x141.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-145x80.png 145w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-72x40.png 72w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-480x265.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-500x277.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-750x415.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Screen-Shot-2020-03-17-at-4.35.36-PM-360x199.png 360w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7a8273 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7a8273\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3335527\" data-id=\"3335527\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fb1adc7 elementor-widget elementor-widget-image\" data-id=\"fb1adc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"679\" height=\"640\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png\" class=\"attachment-large size-large wp-image-64239\" alt=\"Ticket-Support und Wissensdatenbank-Plattform\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase.png 679w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-300x283.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-318x300.png 318w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-255x240.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-85x80.png 85w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-42x40.png 42w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-480x452.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-500x471.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Ticket-to-Knowledgebase-360x339.png 360w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c56a4fe\" data-id=\"c56a4fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fea665f elementor-widget elementor-widget-heading\" data-id=\"fea665f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Helpdesk-Ticket-Support-Plattform<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6de879 elementor-widget elementor-widget-text-editor\" data-id=\"f6de879\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Das Ticket-Supportsystem von OneDesk erm\u00f6glicht es Benutzern, Tickets f\u00fcr unbeantwortete Fragen eines Kunden auszustellen. Mit einer integrierten Knowledge Base-Plattform wird dieser Prozess jetzt optimiert, um die Produktivit\u00e4t Ihrer Benutzer zu steigern, da diese einfach auf eine Kundenanfrage mit einem Link zu dem Artikel aus Ihrer Knowledge Base antworten k\u00f6nnen. Mit der Ticket-Support-Funktion kann ein Benutzer ein Support-Ticket auch in einen Artikel konvertieren, sobald es ordnungsgem\u00e4\u00df bewertet wurde, sodass es f\u00fcr alle Personen mit \u00e4hnlichen Fragen verteilt werden kann. Sie k\u00f6nnen ein Video mit diesen Tickets verkn\u00fcpfen oder Bilder anh\u00e4ngen, um die Beantwortung dieser Anfragen zu erleichtern.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ddfe2f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddfe2f9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7851ae9\" data-id=\"7851ae9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b74f45 elementor-widget elementor-widget-heading\" data-id=\"8b74f45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eine Helpdesk-Software mit einer Knowledge Base-App<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d72bfa4 elementor-widget elementor-widget-text-editor\" data-id=\"d72bfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Helpdesk-Software erleichtert den Kommunikationsprozess zwischen Agenten und Kunden. Mit einer integrierten Knowledge Base wird dieser Prozess noch einfacher, da Sie Kunden umleiten k\u00f6nnen, um schneller Antworten zu finden. Sie k\u00f6nnen den Helpdesk verwenden, um<a href=\"https:\/\/onedesk.com\/nl\/videos\/de-onedesk-live-chat-messenger\/\"> Plaudern<\/a> mit Kunden, um Nachrichtenartikel zu finden, die Sie m\u00f6glicherweise zu dieser Plattform hinzuf\u00fcgen k\u00f6nnten. Sie k\u00f6nnen ganz einfach in der Knowledge Base nach einem Artikel suchen, um festzustellen, ob er geschrieben wurde, und den Artikel st\u00e4ndig mit neuen Kundenanfragen aktualisieren.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-565fe21\" data-id=\"565fe21\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47450a8 elementor-widget elementor-widget-image\" data-id=\"47450a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"822\" height=\"492\" src=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png\" class=\"attachment-large size-large wp-image-64237\" alt=\"Warum Sie Helpdesk-Software mit Wissensdatenbank ben\u00f6tigen\" srcset=\"https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12.png 822w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-300x180.png 300w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-768x460.png 768w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-501x300.png 501w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-255x153.png 255w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-134x80.png 134w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-67x40.png 67w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-480x287.png 480w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-500x299.png 500w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-750x449.png 750w, https:\/\/onedesk.com\/wp-content\/uploads\/2020\/03\/Knowledgebase-12-360x215.png 360w\" sizes=\"(max-width: 822px) 100vw, 822px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-791fab5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"791fab5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bd57fec\" data-id=\"6bd57fec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2024655 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2024655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg elementor-animation-grow\" href=\"https:\/\/onedesk.com\/de\/melde-dich-kostenlos-an-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Melde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35261ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"35261ec\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-345df62\" data-id=\"345df62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5351c3b elementor-widget elementor-widget-heading\" data-id=\"5351c3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Lesen Sie mehr \u00fcber die OneDesk KB App<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce38a6 elementor-widget elementor-widget-text-editor\" data-id=\"bce38a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/onedesk.com\/de\/how-to-use-the-onedesk-wissensbasis-2\/\">So verwenden Sie die Knowledge-Base<\/a><br \/><a href=\"https:\/\/onedesk.com\/videos\/the-knowledgebase-app\/\">Video: Die Knowledgebase App<\/a><br \/><a href=\"https:\/\/onedesk.com\/de\/wie-man-die-onedesk-wissensdatenbank-aktiviert-und-verwendet\/\">Aktivieren und Verwenden der Knowledgebase<\/a><br \/><a href=\"https:\/\/onedesk.com\/de\/wie-ein-immobilienmakler-onedesk-verwendet-um-design-anfrage-tickets-zu-erfassen\/\">Wie ein Immobilienmakler Design-Request-Tickets erfasst<\/a><br \/>So binden Sie die Wissensdatenbank mit einem iFrame \/ a in Ihre Website ein \u00c4ndern des Erscheinungsbilds Ihrer Kunden-Apps<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Knowledge Base-Software Sign up free! Knowledge Base-Software Mit der Knowledge Base-Software von OneDesk k\u00f6nnen Benutzer mithilfe einer Selbsthilfeanwendung Antworten auf ihre h\u00e4ufig gestellten Fragen finden. Eine Knowledge Base enth\u00e4lt viele Artikel, mit denen Sie technische Probleme l\u00f6sen k\u00f6nnen, auf die ein Benutzer m\u00f6glicherweise st\u00f6\u00dft, ohne Ihre Support-Mitarbeiter fragen zu m\u00fcssen. Verwendung der OneDesk Knowledge Base-App [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":64195,"parent":64349,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-64214","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Knowledge Base-Softwarel\u00f6sung | Eigenschaften | OneDesk<\/title>\n<meta name=\"description\" content=\"Lassen Sie Ihre Kunden in der OneDesk Knowledge Base-Software Antworten auf ihre Fragen finden, damit sich Ihre Agenten auf produktive Aufgaben konzentrieren k\u00f6nnen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onedesk.com\/de\/kunden-apps\/wissensdatenbank-software\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge Base-Softwarel\u00f6sung | Eigenschaften | OneDesk\" \/>\n<meta property=\"og:description\" content=\"Lassen Sie Ihre Kunden in der OneDesk Knowledge Base-Software Antworten auf ihre Fragen finden, damit sich 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