{"id":64349,"date":"2021-03-10T19:11:05","date_gmt":"2021-03-10T19:11:05","guid":{"rendered":"https:\/\/onedesk.com\/kunden-apps\/"},"modified":"2024-02-16T22:05:12","modified_gmt":"2024-02-16T22:05:12","slug":"kunden-apps","status":"publish","type":"page","link":"https:\/\/onedesk.com\/de\/kunden-apps\/","title":{"rendered":"Kundenorientierte Apps von OneDesk – Ticketportal, Wissensdatenbank, Live-Chat und mehr"},"content":{"rendered":"\t\t
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St\u00e4rken Sie Ihre Kunden<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Stellen Sie Ihren Kunden und Endbenutzern ihre eigenen Tools zur Verf\u00fcgung. Stellen Sie kundenorientierte Anwendungen Ihrer Wahl bereit: Live-Chat, Kundenportal, Wissensdatenbank und Ticketformulare.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMelde dich kostenlos an<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tAlle Funktionen anzeigen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Verbessern Sie den Service mit dem Kundenportal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Geben Sie Ihren Kunden oder Endbenutzern die M\u00f6glichkeit, zu ihren eigenen Bedingungen auf dem Laufenden zu bleiben. Kunden k\u00f6nnen sich in Ihrem Kundenportal<\/a> anmelden, um ihre Tickets oder Anfragen einzusehen. Lassen Sie sie suchen, filtern, den Status anzeigen, Fragen stellen, Details bearbeiten und vieles mehr.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Vollst\u00e4ndig gebrandetes Portal\n \n <\/h3>\n
\n Passen Sie das Erscheinungsbild Ihres Portals mit Ihren eigenen Logos und Farben an \u2013 keine Programmierung erforderlich. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Konfigurierbare Berechtigungen\n \n <\/h3>\n
\n Konfigurieren Sie, was Ihre Kunden im Portal sehen und bearbeiten k\u00f6nnen, um den Anforderungen Ihres Unternehmens gerecht zu werden. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Mobilfreundliches Portal\n \n <\/h3>\n
\n Kunden k\u00f6nnen auch unterwegs auf dem Laufenden bleiben. Das Kundenportal ist \u00fcber den mobilen Browser zug\u00e4nglich. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Aktivieren Sie Self-Service <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Steigern Sie die Kundenzufriedenheit und entlasten Sie Ihr Support-Team, indem Sie Artikel ver\u00f6ffentlichen, die Ihre h\u00e4ufigsten Fragen beantworten. Der Kunde kann die Wissensdatenbank<\/a> selbst durchsuchen und Agenten k\u00f6nnen Artikel verlinken oder einf\u00fcgen, um ihre Antworten zu unterst\u00fctzen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n Artikelerstellung ohne Code\n \n <\/h3>\n
\n Jeder in Ihrem Team kann mit einem leicht verst\u00e4ndlichen Texteditor Artikel schreiben und ver\u00f6ffentlichen. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Kategorisieren und organisieren\n \n <\/h3>\n
\n Organisieren Sie Ihre Artikel in Kategorien und Unterkategorien, um die Auffindbarkeit zu erleichtern. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Aktivieren Sie mehrere Wissensdatenbanken\n \n <\/h3>\n
\n Halten Sie Kunden oder Agenten m\u00fchelos auf dem Laufenden. Antworten Sie automatisch auf eingehende Tickets, senden Sie Erinnerungen oder informieren Sie \u00fcber Status\u00e4nderungen. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Erfassen Sie die richtigen Informationen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Erm\u00f6glichen Sie Ihren Kunden, Tickets oder Anfragen mit anpassbaren Webformularen einzureichen. Tickets werden mit allen ben\u00f6tigten Informationen in Ihrem OneDesk erfasst, wodurch das Hin und Her reduziert wird. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \"Ticket\n <\/div>\n \n
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\n\n Anpassbares Formular\n \n <\/h3>\n
\n F\u00fcgen Sie benutzerdefinierte Eigenschaften hinzu, konfigurieren Sie den Text und machen Sie Felder zu Pflichtfeldern. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Organisieren und Routen\n \n <\/h3>\n
\n Leiten Sie Tickets und Anfragen basierend auf Feldeigenschaften weiter. Automatisches Zuweisen, Kategorisieren, Antworten und mehr. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Formulare f\u00fcr jeden Service oder jedes Problem\n \n <\/h3>\n
\n Erstellen Sie mehrere Formulare f\u00fcr verschiedene Dienste, Anfragen oder Probleme. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Live-Chat f\u00fcr Ihre Website<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Interagieren Sie in Echtzeit mit Kunden oder Interessenten, indem Sie den Live-Chat<\/a> aktivieren. Stellen Sie den Chat (und andere Kundentools) \u00fcber das Web-Widget auf Ihrer Website bereit. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Kunden-Live-Chat\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\n \"\"\n <\/div>\n \n
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\n\n Einfach bereitzustellendes Web-Widget\n \n <\/h3>\n
\n Das Web-Widget erscheint als Blase auf Ihrer Website und erm\u00f6glicht Kunden Zugriff auf die von Ihnen aktivierten Apps. Stellen Sie das Widget in nur wenigen Schritten bereit. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Erstellen Sie Tickets aus dem Chat\n \n <\/h3>\n
\n Erstellen Sie ganz einfach Tickets aus beliebigen Live-Chat-Nachrichten. Das Gespr\u00e4ch wird gespeichert und mit dem Ticket verkn\u00fcpft. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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\n\n Setzen Sie das Gespr\u00e4ch fort\n \n <\/h3>\n
\n Dank der integrierten E-Mail-Integration m\u00fcssen Kunden nicht warten. Ungesehene Nachrichten landen im Posteingang Ihres Kunden. <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mehr zu Kunden-Apps im OneDesk-Blog<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tErstellen Sie eine Kundendienst-Wissensdatenbank\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
<\/div>\n\t\t
\n\t\t\tEine Kundendienst-Wissensdatenbank ist eine Informationsdrehscheibe f\u00fcr Ihre Kunden. Es gilt als unverzichtbare Self-Service-Option f\u00fcr Unternehmen jeder Gr\u00f6\u00dfe und Branche. ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tWeiterlesen \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n
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\n\n\t\t\n\t\t\t\t\t\t\n\t\t\t\tBest Practice: Erstellen mehrerer Portale und Wissensdatenbanken\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t
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\n\t\t\tPortale und Wissensdatenbanken sind n\u00fctzliche Tools, mit denen Sie Ihre Kunden besser bedienen k\u00f6nnen. Kundenportale erm\u00f6glichen Ihren Kunden, den ...\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\tWeiterlesen \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t
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Starten Sie Ihre kostenlose Testversion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Probieren Sie alle Funktionen von OneDesk aus. Keine Kreditkarte ben\u00f6tigt.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMelde dich kostenlos an!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

St\u00e4rken Sie Ihre Kunden Stellen Sie Ihren Kunden und Endbenutzern ihre eigenen Tools zur Verf\u00fcgung. Stellen Sie kundenorientierte Anwendungen Ihrer Wahl bereit: Live-Chat, Kundenportal, Wissensdatenbank und Ticketformulare. Melde dich kostenlos an Alle Funktionen anzeigen Verbessern Sie den Service mit dem Kundenportal Geben Sie Ihren Kunden oder Endbenutzern die M\u00f6glichkeit, zu ihren eigenen Bedingungen auf dem […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":48,"comment_status":"closed","ping_status":"closed","template":"","meta":{"tpgb_global_settings":"","_crdt_document":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-64349","page","type-page","status-publish","hentry"],"yoast_head":"\nKundenorientierte Apps f\u00fcr Helpdesk und Projektmanagement | OneDesk<\/title>\n<meta name=\"description\" content=\"Die OneDesk-Kunden-Apps umfassen ein Kundenportal, Ticketformulare, Wissensdatenbank, Live-Chat und vieles mehr. 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